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Beoordelingen van Holiday Inn Portsmouth, an IHG Hotel

3 out of 5
Holiday Inn Portsmouth, an IHG Hotel
300 Woodbury Ave, Portsmouth, NH

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 270 van 876 beoordelingen" "
Gastenscore: 8 - Goed. 338 van 876 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 876 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 876 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 876 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

EJL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed
Goed hotel. Wel alert bij ontbijt: je krijgt een voucher voor 2 personen. Als je met kinderen reist, moet daarvoor apart betaald worden. Onaangenaam als je boekt inclusief ontbijt.

6/10 – Redelijk

Randall

4 nachten verbleven in april 2024

8/10 – Goed

christine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and friendly. The bed was very soft and my friend said there was highway noise
2 nachten verbleven in april 2024
Reactie van Alina Badretdinova op 23 apr 2024
Thank you for taking the time to share your experience! We're happy that you enjoyed our clean and friendly hotel. We apologize for the highway noise disturbance and will work on minimizing it. We hope to see you again soon!

8/10 – Goed

Joan

Positief: Netheid, staat van de accommodatie en faciliteiten
Under renovation. The lobby was smelly and the furniture soiled. I was ready to cancel my stay. However, I checked out the room first. Our room on the 4th floor was one of the renovated rooms. Clean, quiet, and new decor.
1 nacht verbleven in april 2024
Reactie van Alina Badretdinova op 22 apr 2024
Dear Joan,Thank you for sharing your experience. We apologize for the inconvenience caused by the renovation. We're thrilled to hear that you found your renovated room clean, quiet, and with new decor. We hope to welcome you back for an even better experience in the future!

10/10 – Uitstekend

sandra

Updated
1 nacht verbleven in april 2024
Reactie van Alina Badretdinova op 22 apr 2024
Dear Sandra, We're so glad to hear that you had a great experience with our product! Thank you for taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know.

6/10 – Redelijk

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thick and solid footing for the floor.
1 nacht verbleven in april 2024
Reactie van Alina Badretdinova op 22 apr 2024
Dear Thomas, Thank you for taking the time to leave a review! If you have any other feedback or questions, don't hesitate to reach out.

2/10 – Ontzettend slecht

Bonnie

Negatief: Personeel en service, voorzieningen
bate and switch.. I chose them for thier room service.. when i got there he said they no longer do it, then why is it on your site as amenaties included? thats when he stopped understanding english. he also said I had to give a credit card. when I checked out or rather tryed too. thats when he informed me of a $25 charge for nothing and of course thier printer was down and I was refused a comfermation .. I will never ever go to a Holiday inn again..
2 nachten verbleven in april 2024
Reactie van Sincerely, Alina Badretdinova op 17 apr 2024
Dear Bonnie,Thank you for taking time to talk to me today. Once again we apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will work to improve in these areas. At the time of check in we authorized your card for 25 for incidental charges. We didn't charge the card and the funds will be released according to your financial institutions policy.

8/10 – Goed

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There’s a pool and a diner that’s always busy right next to it - fresh off the highway and a good place to stay In Portsmouth - cheaper than market square and only a few minutes to the inner city - also city in parking is cheap $2-4 bucks an hour so better to save money here vs market square- rooms were clean and good
2 nachten verbleven in april 2024
Reactie van Sincerely, Alina Badretdinova op 15 apr 2024
Dera Tim,Thank you for taking the time to share your experience! We're delighted that you found our location convenient and our rooms clean.

10/10 – Uitstekend

Maryland

Reisde met een groep
Positief: Voorzieningen
The property and rooms are great!
1 nacht verbleven in april 2024
Reactie van Sincerely, Alina Badretdinova op 15 apr 2024
Dear Maryland,We're so glad to hear that you loved the property and rooms! Thank you for taking the time to share your positive experience!

10/10 – Uitstekend

Luis mariano

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

4/10 – Matig

Jorge

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
Cuando llegué me atendió un joven amable. En el Restaurant un señor amable. Cuando hice el check out una mujer NO amable. ¿que le pasa a los jóvenes de hoy?...¿no les gusta trabajar?, ¿esa niña debe seguir ahí?...¿los jóvenes están enojados con la vida?..Antes este hotel era bueno...hoy no. Otra cosa: no es buena idea tener a solo 1 persona en la mañana tomando pedidos para el desayuno...¡yo nunca pude ocupar mis papelitos para tomar desayuno!...porque el muchacho tenía a 20 personas atendiendo a la vez...Imposible esperarlo...tenemos que trabajar! Mejor hagan un autoservicio y se arregla el problema.
4 nachten verbleven in maart 2024
Reactie van Alina Badretdinova op 15 mrt 2024
Lamentamos escuchar sobre tu experiencia. Tomaremos en cuenta tus comentarios para mejorar nuestro servicio.

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Alina op 15 mrt 2024
Thank you for the 5-star review!

10/10 – Uitstekend

Catherine

Very clean. Excellent restaurant next door.
1 nacht verbleven in februari 2024
Reactie van Alina op 15 mrt 2024
Thank you for the 5-star review! We're glad to hear that you found our place clean and enjoyed the restaurant next door.

10/10 – Uitstekend

STEPHEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Alina op 15 mrt 2024
We're delighted to hear that you had a wonderful experience with us! Thank you for the 5-star review!

10/10 – Uitstekend

Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, beautiful comfortable rooms, great atmosphere, the bartender was terrific in the on site pub, easy checkin, easy checkout, very affordable rates!
2 nachten verbleven in december 2023

8/10 – Goed

George, Nashua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Christopher

1 nacht verbleven in december 2023

10/10 – Uitstekend

CATHERINE, MERRICK

1 nacht verbleven in december 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I’ve stayed at the Portsmouth Holiday Inn Express a number of times and have never had any issues. It’s my go to hotel in Portsmouth, NH.
1 nacht verbleven in december 2023

8/10 – Goed

Chelsey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was roomy only complaint was the bathroom was very small
1 nacht verbleven in december 2023

8/10 – Goed

Erin

Reisde met een groep
Positief: Netheid, personeel en service
It was a good stay!!
1 nacht verbleven in december 2023

8/10 – Goed

Mia

2 nachten verbleven in november 2023

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Alina Badretdinova – Assistant General Manager op 28 nov 2023
We are so pleased to hear that you had a great experience with us. Thank you for your positive review!

10/10 – Uitstekend

Milan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Diego was a great to deal with and answered all our questions.
1 nacht verbleven in oktober 2023
Reactie van Alina Badretdinova – Assistant General Manager op 28 nov 2023
We appreciate your feedback and are glad to hear that Diego was able to help you.

10/10 – Uitstekend

roberta

Nice and large room clean, very nice staff , quick check in
1 nacht verbleven in oktober 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff was friendly and helpful. We hope to welcome you back soon!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
So enjoyed the beds and pillows!! The front desk was very helpful when checking in. When we returned to the hotel we went into the bar area and the 2 gentlemen behind the bar were awesome 👏 My only complaint would be the shower surface was so slippery I had to put a towel down to feel safe while showering
1 nacht verbleven in oktober 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your kind words! We are so glad you enjoyed the beds and pillows, as well as the helpfulness of our front desk staff. We apologize for the slippery shower surface and we will look into this issue. Thank you for bringing it to our attention.

10/10 – Uitstekend

Greg

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Good as Holiday inns generally are
1 nacht verbleven in oktober 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for recognizing the quality that we strive to provide here at Holiday Inn. We take pride in our accommodations and are delighted that you had a pleasant experience

10/10 – Uitstekend

Philippe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Great Stay
2 nachten verbleven in oktober 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your kind words! We are delighted to hear that you had a great stay with us.

10/10 – Uitstekend

Patricia

1 nacht verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

10/10 – Uitstekend

Elizabeth

Reisde met partner
Only provided a hot cooked breakfast, no cereal, yogurt, toast etc. very poor for those who do not want a hot breakfast, but no other choice. They need to add cereal, etc.
1 nacht verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for taking the time to leave a review. We're sorry to hear that your expectations were not met with the hot breakfast. We strive to provide our guests with the best experience and we would like to look into adding cereal, yogurt, and toast to our breakfast offerings.

6/10 – Redelijk

Robin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were clean but i was disappointed that 3 breakfasts were not provided for the 3 guests in my room.
1 nacht verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for taking the time to leave a review. We apologize that your stay did not meet your expectations. We do understand how important it is to have the appropriate number of breakfasts for each guest and we will look into this issue to ensure that similar situations are prevented in the future.

10/10 – Uitstekend

Allison

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great weekend stay. The hotel & rooms were very clean, best toiletries! The breakfast restaurant was a great little surprise. The guys in the pub make great drinks and it was a nice place to hang out. Proximity to downtown was great.
2 nachten verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for such a positive review! We are so happy to hear that you had a great weekend stay with us! We take great pride in our rooms and toiletries and we are thrilled that they met your expectations. Furthermore, we are delighted to learn that you enjoyed the breakfast restaurant as well as the drinks served in our pub. We are glad that you found the proximity to downtown very convenient. Thank you for staying with us!

8/10 – Goed

Helen

Reisde met partner
Positief: Netheid, personeel en service
The hotel staff was friendly and helpful given our room had several water leaks in the ceiling when we arrived. They promptly moved us. The location is near the interstate so it is convenient to access and parking is easy and free. It was a nice walk to town, about a mile but all sidewalks and residential routes. We chose not to dine there. There are more nice options in town. It was pricey but less than similar hotels in downtown Portsmouth.
2 nachten verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
We're very sorry to hear about the water leaks in your room, and we appreciate that you chose to stay with us despite the inconvenience. We're also glad to hear that you found the location to be convenient and found options in town for dining. We strive to provide a value-matched experience and we're glad we were able to provide it!

8/10 – Goed

Gezime

Positief: Netheid, personeel en service
2 nachten verbleven in september 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your feedback! We appreciate you taking the time to share your experience with us.

8/10 – Goed

Carol

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was conveniently located to the interstate. The property has free parking which is a bonus for Portsmouth.
1 nacht verbleven in augustus 2023
Reactie van Alina Badretdinova op 23 okt 2023
Thank you for your review! We are glad to hear that you found the property conveniently located to the interstate and that you appreciated the free parking. We hope you had a pleasant stay!

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very sterile, cold and unfriendly.
Hotel has no soul ! Staff barely did their job, no customer service, not welcoming. Would be nice if they played some ambient music in the lobby, seems cold and corporate. Elevators were dirty, looked like they were moving furniture in them even though they were not. There was food stuck to the floor. Location is good about 20 min walk to town center but it feels like your staying in a jail cell. Staff seem unhappy and have no interest in their customers.
1 nacht verbleven in augustus 2023
Reactie van Alina Badretdinova Assistant General Manager op 22 aug 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PORTSMOUTH.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention.We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 – Matig

Stacey

Negatief: Staat van de accommodatie en faciliteiten
There was hair on the bathroom, floor and beard, hair and shaving cream leftovers in the sink
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Alina op 25 aug 2023
Thank you Jon!

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, comfort kamer
Nice clean room. Had microwave, fridge and coffee. Only complaint we had was that the bathroom was to small
1 nacht verbleven in augustus 2023
Reactie van Alina Badretdinova – Assistant General Manager op 18 aug 2023
Dear Susan,Thank you for taking time to review Holiday Inn Portsmouth.We’re glad you enjoyed your stay with us!Sincerely,Alina Badretdinova – Assistant General Manager

6/10 – Redelijk

Catharine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was very disappointed that a Continental Breakfast was not included in the room fee. It seems that for the price advertised, this is an amenity that should be included.
1 nacht verbleven in juli 2023
Reactie van Alina Badretdinova – Assistant General Manager op 18 aug 2023
Dear Catharine,Thank you for sharing your experience with us here at Holiday Inn Portsmouth.Unfortunately, not every rate includes breakfast. At the time of booking you have an option to include breakfast or not. Only Holiday Inn Express includes breakfast for all rooms. I'm sorry for the confusion.

8/10 – Goed

Bradley

Positief: Netheid, personeel en service
2 nachten verbleven in juli 2023
Reactie van Alina op 25 aug 2023
Thank you Bradley!

6/10 – Redelijk

john

Averages
2 nachten verbleven in juli 2023
Reactie van Alina op 25 aug 2023
He John,We regret that your overall experience staying with us did not meet expectations.Thank you for taking the time to share your feedback. We hope that you might consider staying with us again the next time you visit Portsmouth

6/10 – Redelijk

Alexis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
coffee was weak
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Christina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
The room was very clean. The service desk was friendly. The pub was entertaining and food was good.
1 nacht verbleven in juli 2023
Reactie van Alina Badretdinova Assistant General Manager op 22 aug 2023
Thank you Chrisina!

10/10 – Uitstekend

Alexis

1 nacht verbleven in juli 2023
Reactie van Alina op 19 jul 2023
Thank you for choosing to stay with. We hope to see you again!

10/10 – Uitstekend

paul

1 nacht verbleven in juli 2023
Reactie van Alina Badretdinova Assistant General Manager op 22 aug 2023
Thank you Paul!

8/10 – Goed

Holly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is under construction. Our room On the 5th floor was newly remodeled. Hotel staff we super nice. Not enough lighting in front of hotel and in parking lot.
1 nacht verbleven in juli 2023
Reactie van Alina op 19 jul 2023
Dear Holly, Thank you for taking time to review Holiday Inn Portsmouth.We’re glad you enjoyed your stay with us!Sincerely,Alina Badretdinova – Assistant General Manager

8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I will return!
2 nachten verbleven in juli 2023
Reactie van alina op 19 jul 2023
Dear Emily ,Thank you for taking the time to share your experience with us.I am thrilled to hear that you enjoyed your stay!Sincerely,Alina Badretdinova – Assistant General Manager