We travel a lot so to say this is one of our favorite hotels is a big deal. Gorgeous historic building, 1860. Staff was friendly and very helpful. The room was spacious and clean. Heated bathroom floors. Full length mirror (amazing how many places don't have this). Perfect location within walking distance to everything. Keyless entry for the building and the room. Fresh FREE water (not $15 a bottle like some places) for the room and refillable downstairs. Free snacks, tea, coffee and water downstairs.
Our only dislikes were the pillows went flat as can be after 2 minutes and not bright enough lighting in the bathroom, but we would definitely stay again if we were in the area.
They were in constant contact with recommendations for restaurants, things to do, checking on our stay...GREAT customer service.
Note (we did not mind and new about the breakfast when booking), but no breakfast and no elevator.