6/10 – Redelijk
Patricia, Lake Luzerne
Reisde met partner
21 jul 2025
Positief: Netheid, personeel en service en voorzieningen
The staff was very kind after we complained there was a barking dog in the room next door, and we were relocated to the only available option across the hall since the hotel was sold out due to a wedding. I did not like the quality of the sheets and bed was not as comfortable as I would have liked, but my husband was able to sleep without any trouble. While the room looked basically clean, it as evident it had not been dusted (bathroom sink shelf was very dusty) or properly vacuumed (flower petal was on the floor partially under one bed in the new room and several hairs were on the floor in the first room's bathroom). The bathroom sink in the 2nd room took awhile to drain properly and there was no way to pull up the stopper to help it drain faster. The TV was large and brand new (we literally had to take the plastic off the screen) but it was on a very sad looking, warped TV stand. Also the bathtub was extremely slippery, so they need to add those adhesive strips on the tub floor to insure no one slips getting in, out or during their shower. On the plus side, there was no traffic noise even though some rooms face the road, The breakfast room and food options were wonderful - it very lovely to sit in the glassed room overlooking the little falls and stand out on the deck. Would appreciate a few bedding, furniture and cleaning updates.
Patricia
1 nacht verbleven in juli 2025