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Beoordelingen van Hyatt Place Poughkeepsie / Hudson Valley

3 out of 5
Hyatt Place Poughkeepsie / Hudson Valley
2165 South Road, Poughkeepsie, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 622 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1000 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Leslie

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Bill

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As advertised
1 nacht verbleven in april 2024

4/10 – Matig

Sol

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
We were there for 5 nights. Not once did the cleaning crew come into the room to empty wastebaskets, clean floors, sweep carpets, replace towels or provide more toilet paper. I might have expected that if we stayed for 2 nights - not 5. I will say that the girls at the front desk were terrific.
5 nachten verbleven in april 2024

6/10 – Redelijk

Deon

Positief: Netheid, staat van de accommodatie en faciliteiten
8 nachten verbleven in april 2024

10/10 – Uitstekend

James, Greenville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, comfortable and safe
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Bobbi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were not only kind, but fun. They made sure my daughter and I had a great time during our stay.
1 nacht verbleven in april 2024

4/10 – Matig

William

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
When I checked in I was unaware and not informed by staff that there was a private party in the lobby and a wedding in the meeting rooms. The noise from music, unattended children in the hallway, and intoxicated people made me and my family feel unsafe. This went on till about 1 AM! The staff should've given me the choice to have a room on the upper floor instead assigned me RM 101 right next to the wedding and lobby restrooms. Obviously didn't sleep much. Thought the hotel had a time to limit noise but it was not enforced.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The room was very clean and the bed extremely comfortable. A bonus was the best shower we've ever used in a hotel! The breakfast area was large, and the selection of items was very good.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent breakfast. Very comfortable beds.
1 nacht verbleven in april 2024

8/10 – Goed

Stefania

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay for an overnight stay. Breakfast timing and food was convenient and staff/service was good and available when needed.
1 nacht verbleven in april 2024

4/10 – Matig

joe

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Madelaine

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Jhodenny

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I had a terrible experience in this location. I chose this facility because looks clean and safe, but on Sunday April 7th I woke up scare and disoriented because the was a fire in the main floor, I had to come Down without any help from the staff and went to front desk no one was there. I didn't enjoy my stay at All after that, when I asked what do they can do for Me, they reply nothing just keep apologizing for the inconvenience. I do not recommend this location
1 nacht verbleven in april 2024
Reactie van M. Khan, FD Manager op 8 apr 2024
Dear Jhodenny,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any distress caused by the alarm activation on Sunday morning.We want to assure you that there was no fire; rather, it was a burnt bagel that triggered the alarm. Safety is our utmost priority, and we are grateful for the effectiveness of our safety features in promptly alerting everyone to the situation. We would like to clarify there was indeed a host and manager present on the ground floor, notifying everyone coming down that there was no emergency. We apologize any miscommunication, as your comfort and safety are of the utmost importance to us. We appreciate your understanding and patience during your stay and value your feedback. Please do not hesitate to reach out to us directly, as we would love to further discuss your stay and help in whichever way we can. We hope that we can get the opportunity to offer you a better stay in the future!Warm regards,Mahwish KhanFront Desk Manager

4/10 – Matig

Hugh

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
They forgot my wake-up call. There was no one at the desk for several minutes when i checked out. I had a handicapped accessible room. It was the furthest room from the elevator. The bathroom floor was extremely slippery and there was no bath mat.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Leslie, Rancho Mirage

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property!
3 nachten verbleven in maart 2024
Reactie van M. Khan, FD Manager op 8 apr 2024
Dear Leslie,We are so happy to hear that you enjoyed your stay at our property! Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future.Warm regards,Mahwish KhanFront Desk Manager

10/10 – Uitstekend

Rashad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accommodating staff, very clean location!
1 nacht verbleven in maart 2024
Reactie van M.Khan, FD Manager op 8 apr 2024
Dear Rashad, We are delightedd to receive your five-star review and are so glad that you found our property accomodating and clean. We can't wait to have you back for another fantastic stay.Warm regards,Mahwish KhanFront Desk Manager

8/10 – Goed

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was excellent. The breakfast was OK. The advertised bar was attended but it had no mixers and a limited supply of liquors.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Kimani

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
I stayed for 10 days with my girlfriend and our room had multiple things broken and was only serviced 3 times in total. We also had bugs in our room and in our bed and after complaining about the bugs and damages they said that all they can do is send maintenance and the cleaning service so I waited until the day later and we got nothing. Then the day afterwards we still didn’t get our room cleaned. Overall very upset about the customer service at the Hyatt Place and will not be coming back.
9 nachten verbleven in maart 2024

10/10 – Uitstekend

Brandon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Elizabeth

Reisde met huisdieren, Reisde met familie
Positief: Voorzieningen
The room is spacious and comfortable.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Iesha

Great customer service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Entering the property from the SW can be challnging as the ability to turn into the property has been ended by a government entity, but GPS systems direct the driver to make the turn. All else is very good.
1 nacht verbleven in maart 2024

8/10 – Goed

Nancy

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Ally

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
There was no maintenance person in the hotel. The phone didn’t work, the heat didn’t work and there was nobody to fix it
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Sharte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great stay! They are very accommodating and super clean. Pools open until 10pm which is a plus. Cute little bar area, and the beds were super comfy. It’s in the middle of everything bars, restaurants, shopping near by.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great leisurely stay. It was quiet and peaceful. The check-in staff was cordial and engaging, and the other front desk staff for the next day was pleasant. The room was very clean and had a good view (apart from the garbage container--maybe a structure can be built around it for better aesthetics). Apart from that, there was a creek/brook within that was calming. Complimentary breakfast was ok; not a fan of the box eggs; sausage; bacon delivered in bacon bits style...quite interesting; did not try any bread or bagels; loved the selection of tea (Tazo); apple juice and orange juice decent. Parking is good (first left turn into the hotel); did not like the big self-storage unit being right there, but it is, so be careful of your turn. The location is one light away from the Poughkeepsie Galleria/Mall, and there are a number of other little shops and restaurants around the area. All in all, the stay was great, and I wish I had more time.
1 nacht verbleven in februari 2024

8/10 – Goed

Tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only stayed one night. Room was very clean and nicely appointed. Loved that breakfast started at 7 am. Overall very pleasant stay. Would stay again if in the area.
1 nacht verbleven in februari 2024

8/10 – Goed

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location of the property.
2 nachten verbleven in februari 2024

8/10 – Goed

Melissa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jennifer

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet hotel with shopping, food and things to do within minutes. Cozy room that gave you an at home feel.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the room was awesome really nice
1 nacht verbleven in januari 2024

10/10 – Uitstekend

MICHAEL

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe and quiet.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Julianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in februari 2024

8/10 – Goed

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to college with plenty of dining options.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Laurie, Hattiesburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property
4 nachten verbleven in februari 2024
Reactie van Jason Fearon-Taylor op 7 feb 2024
Thank you for the positive review! We hope to see you back soon!

8/10 – Goed

Tiffany, Bay Shore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did have to move from an room that was adjoined to another one because of noise level and the smell of Marijuana.. but the staff was accommodating.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean, and they did not have carpet in the room, which was a plus for us! The shower had the best water pressure! Would definitely stay again and try the breakfast next time.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

shirin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
every thing is good
3 nachten verbleven in januari 2024

6/10 – Redelijk

Keith, Philadelphia

Reisde met familie
Positief: Voorzieningen
The room was very cold. The HVAC system does not work effectively. I was uncomfortable during my stay.
2 nachten verbleven in januari 2024

8/10 – Goed

Robert

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Hans Joern

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Etwas kalt in der Lobby, aber super nettes Personal 😁 danke
1 nacht verbleven in januari 2024

6/10 – Redelijk

Debbie

Positief: Personeel en service
Not what I expected
For the price I should have not had high expectations, but I thought it would have been comparable to a Hampton Inn or Courtyard but it was more like a Super 8. Although it looked clean, there was an old woman’s odor in the room. The sheets were hard/scratchy and the towels very thin. The frame of the bed made a lot of noise every time I moved. The hotel wasn’t well insulated, every time someone walked by my room, it sounded like they were in my room, plus there was a barking dog for over an hour in the morning.Nice size room and although I did not eat the breakfast, it look decent.
1 nacht verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thanks Debbie!

10/10 – Uitstekend

Leanue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thank you

4/10 – Matig

Nicole

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thanks Karen

8/10 – Goed

Louis

2 nachten verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thank you Louis

4/10 – Matig

Toni, EAST GREENBUSH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
People were good. Only one lane of two lane entrance was plowed. Thankfully not a lot of traffic. Hotel has it so you need to put your room key into a pocket located somewhere on some wall of the room before the lights come on. Checking in after dark (winter makes that early) you find a totally dark room that you need to grope around the walls for the card slot to get light. Obviously whoever has this idea only tried in daylight. What a pain.
1 nacht verbleven in januari 2024
Reactie van FD op 16 jan 2024
thanks

8/10 – Goed

Deshia

1 nacht verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thank you Deshia

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a fairly new hotel, this place is a dump. The furniture in our room was falling apart. The couch cushions were ripped. The hotel is noisy. The breakfast was lousy. The security door in the back of the hotel was open most of the time we were there, and there was no latch on the door to keep it closed. Do yourself a favor and stay somewhere else.
6 nachten verbleven in januari 2024
Reactie van FD op 16 jan 2024
Thanks Jennifer, could not find a door open throughout the security footage during your stay. Good with your future hotel travels.