Een buitenzwembad, parasols voor strand/zwembad
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Beoordelingen van D'MAX Hotel & Convention Lombok

3.5 out of 5
D'MAX Hotel & Convention Lombok
Jl. Raya ByPass Bandara Internasional, Penujak, Praya, Lombok

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 16 van 89 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 89 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 89 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 89 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 89 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Sonya

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kom niet hier als je geen andere optie hebt
Kamer rook muffig. En erg gehoorig
1 nacht verbleven in januari 2018

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building was modern, clean, with a professional friendly staff
1 nacht verbleven in maart 2020
Reactie van laily op 6 apr 2020
thank you so much for good review

8/10 – Goed

Tuomas

Positief: Personeel en service, comfort kamer
Middle level hotel
Pretty middle level hotel. Not new anymore and look like that. Service was good and easy place to stay one night before flight.
1 nacht verbleven in februari 2020
Reactie van laily op 10 mrt 2020
thank you for good review

8/10 – Goed

pascaline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel close to the airport
Perfect hotel close to the airport when you need to spent a night between 2 flights or a late flight.
1 nacht verbleven in februari 2020
Reactie van ANDI op 14 mrt 2020
Dear Our valued Guest Thanks For your Kind Feed Back Looking forward To welcoming You in the Near Future Regards

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location right near the airport, great for a quick overnight stay
1 nacht verbleven in februari 2020
Reactie van Andi op 12 mrt 2020
Dear Our valued Thanks For your positive Feedback Looking Forward to welcoming You in the near Future Regards

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Andi op 12 mrt 2020
Thanks For your stay at our hotel Looking Forward To welcoming You in the Near Future

8/10 – Goed

Kristina

Reisde met een groep
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Good place to stay if you land late and don’t fancy facing a 2hr taxi ride to your location after a flight.
1 nacht verbleven in december 2019

4/10 – Matig

Riki, Perth

Negatief: Netheid, voorzieningen
When I came to the Room, I found 10 dead bed bugs on the bed and 5 bugs were running around playing hide and seek under pillow.
1 nacht verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in november 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Questionsble cleanliness
There are limited options to stay in the town, but this place was very rundown. Lamps flickered, towels were very dingey, bed linens were stained, cups, coasters and floors were dirty. Over priced meals and alcohol, no beer anywhere to be found.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very good hotel with a swimming pool and gym next to the airport.
1 nacht verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in oktober 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No airport shuttle available. False advertising
Every room smells of smoke. Overpriced food in restaurants. The worst thing is even if you schedule your airport shuttle well in advance they wil make you wait at least one hour before the shuttle arrives at the airport.
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Personeel en service, voorzieningen
Very close to airport but a bit distance from the nearest city area, will need to take transport going to any store.
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
롬복 공항에서 가까운 호텔
공항에서 가까워서 새벽 아침 비행기를 타기에 지리적으로 좋습니다.
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good lay-over hotel with a nice pool
Hotel shuttle was not at airport although I confirmed arrival time etc with them. Rang again upon arrival and arrived within 10/15 minutes. Friendly quick check in only to find out I had not been given the type of room booked and paid for. Went back to counter to address and was told that room type had sold out. Well.... not my problem.. short version of story is that when I started contacting Hotels.com they found another similar room. No complimentary water in room ... no towels... so had to go down again to arrange. Anyway.. the beds are very comfortable and had a good sleep. Breakfast was buffet style and ok although a bit limited but does include an egg station. Nice pool area with a good sized clean pool, sun loungers and umbrellas. There is a bar, as well as a souvenir shop on the premises. We used this hotel as a lay-over hotel and irregardless the hick ups (therefore my lower score) would use again as such, as the room was clean, staff friendly and the shuttle bus handy.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Arrêt parfait pour l'aéroport de Lombok
Cet hôtel moderne possède tout ce qu'il faut pour offrir un endroit confortable pour dormir avant de prendre l'avion. Seuls points à savoir le personnel du restaurant parle peu anglais et le buffet déjeuner est plutôt composé de nourriture local comme il arrive parfois en Indonésie.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
空港までの送迎があるのが便利でした。拙い英語でも優しく対応して下さり、レストランでの紳士的な対応にも感動しました。
1 nacht verbleven in augustus 2019

4/10 – Matig

Non

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Abdullah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
D.MAX Hotel
The hotel amenities and the service were phenomenal more than what I expected honestly. I went there with my friends and we had a flight at 6:00 AM. Even though the free airport shuttle starts at 4:00 AM, they gave us a ride early. I’m strongly recommend this place because of all the service they provide such as SPA, location, and food.
1 nacht verbleven in juli 2019
Reactie van Berlin op 19 jul 2019
Dear Mr Abdullah Thank you very much for taking the time to write this review in regards to your last stay, and Thank you for staying at Dmax Hotel and Convention Lombok. We are pleased to read that overall you found the hotel convenient and covering your needs. We certainly are looking forward welcoming you back. Trima Kasih

8/10 – Goed

Joanna, Perth

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
only a few minutes drive from airport in their free shuttle bus. Rooms are small but just right for a stopover/airport hotel. Breakfast nice, plus a few western items. Staff very friendly and receptionist spoke English which was helpful. For the price, you can't go wrong.
1 nacht verbleven in juli 2019

8/10 – Goed

Annika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay when you have an early flight. The staff is nice and the room was comfortable. The free shuttle is also an excellent service.
1 nacht verbleven in juli 2019

4/10 – Matig

Sam

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There are barely any lights in the room. All you have are three little flashlight looking side table lamps that barely light up the room, and a little bit of light behind the bed headboard. We ate at the restaurant. The food was alright, but a lot of their menu items were not available so options were limited. The front desk will tell you you can order room service, but don’t expect to find a menu in your room. You’ll have to call the restaurant and they’ll read their whole menu out to you over the phone. It lacked the basic things a hotel should have. ATM wasn't working. Grocery shop was closed and empty. I know I’m nit picking so if you don’t mind all of the above then that’s fine. What made our stay disappointing though was we had asked upon check in to confirm our airport transfer the next morning since we had a 6am flight to Bali. We were told it started at 4am and would run every hour. We checked out at 3:45am and waited for the transfers. 4:15 and still nothing. I kept following up with the front desk who kept saying maybe in 5 mins. Then we saw one guy drive a hotel car (not bus though there was one parked right outside the lobby) and drove one family away. It was almost 4:30 when he came back and we asked if he could just take us, we were willing to pay if needed just to make sure we made our flight, and it turns out he was the transfer guy. He was taking groups one by one. It was just a stressful way to start a way too early morning.
1 nacht verbleven in juli 2019
Reactie van Berlin op 19 jul 2019
Dear Mr Sam Thank you very much for taking the time to write this review on your last stay with us. We regret to hear that barely any lights in the room, the shuttles service was late, we will certainly look the way to improve this communication, We are very sorry to hear that your shuttle experience, and for menu room service in the room, we display at TV. Once again thank you fro the review and the feedback and we look forward welcoming you back. Trima Kasih

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Nearest stay to airport, spent a night here due to the location, its just 5 min away from airpirt and they provide free shuttle to air port every hour. Dim light, they allow smoking almost everywhere. Low electric supply, not even enough for kettle or hair dryer, the electric supply cut off half way when i use kettle and hair dryer =.= Toilet package with smell from the drainage.
1 nacht verbleven in juni 2019

8/10 – Goed

Juliet

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Luxurious
Lovely to step out of my room to the swimming pool. The room was like a 5 star hotel but reasonably priced and nice view of the mountains and paddy fields although it's on a busy road.
1 nacht verbleven in juni 2019

8/10 – Goed

Samantha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for transit
The hotel is very close to the Lombok airport and a good place for a night if you are transferring to the Gili islands. The rooms were basic but clean and the staff was very friendly. They had a nice pool and the food available was tasty. The hotel had a bar, although it wasn’t well stocked.
1 nacht verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most everything was great. The room was a bit dark, but that seems to be the norm in Indonesia. One lamp in my room didn't turn off (room 221 if the hotel reads this). The power oulet near it also didn't work.
1 nacht verbleven in februari 2019

8/10 – Goed

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Close to airport
1 nacht verbleven in januari 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad management. Seems like the old staff resigned
The breakfast is getting worse and worse, the pool is getting dirty, seems like there is no deep cleaning in swimming pool, the room floor smells like urine
1 nacht verbleven in december 2018

6/10 – Redelijk

Tomas

Positief: Netheid
Negatief: Comfort kamer
Nära till flygplatsen. Fans inget att göra, en restaurang.
1 nacht verbleven in december 2018

8/10 – Goed

Chin

Follow up
Compound area no shops , no food to enjoy, taxi less waiting long long time. Lot of small small ants
3 nachten verbleven in november 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
blocked sink.bathroom could not be used
Blocked sink in bathroom could Not be repared. Blocked sink led to water all over bathroom. Bathroom could Not be used. No Alternative room Provided. We ask for a refund. Thanks for your Reply.
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Capt, Malaysia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location near the airport with friendly and helpful staff members. We shall be back again.
1 nacht verbleven in oktober 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
One of the better hotel in this area. Generally the stay have been pleasant.
3 nachten verbleven in juni 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
这个价位，能入住带泳池的干净整洁酒店，并且离机场很近，是非常好的过渡选择。表示满意
1 nacht verbleven in september 2018

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

j

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018

8/10 – Goed

Yann

Convenient, good location, clean
Very convenient, pickup from the airport - quite close if you leave early / land late in Lombok airport. Rooms are clean, functional - basic but good
1 nacht verbleven in september 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
Godt hotel, dårlig kommunikation
Vi var her for to nætter, da vi kun skulle bruge hotellet til at sove samtidigt med at vi ville tage op til Mount Rinjani og trekke. Der er intet i nærheden udover lufthavnen ellers. Hotellet er i orden ift. rengøring. Der var rigtig dårlig kommunikation mellem personalet og os, størstedelen af dem havde svært ved at forstå engelsk.
2 nachten verbleven in augustus 2018

6/10 – Redelijk

Dominique

Positief: Staat van de accommodatie en faciliteiten
Very very noises road outside and very thin windows!
1 nacht verbleven in augustus 2018

4/10 – Matig

Jasmine

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Not a great stay
Ok so the suite was ok not spotless but clean enough. I was extremely disappointed that when we got there we were told the pool was closed for maintenance - it was absolutely boiling so unfortunately spent most of our day in the room. We then decided to order room service - I clearly asked for 3 dishes which the lady on the phone said yes to each of them. Half an hour later a guy appears with 1 of my dishes and the bill only had that dish on. H called the front desk and it took a while for them to understand what I was saying and so then my food went cold. I then reordered and the food finally came and was nice. Later on we went for dinner in the restaurant - what a nightmare. They didn’t come over to us for half an hour even with a menu, when they did come and I was ordering there was practically nothing on the menu in stock so I just got a smoothie - half an hour passed and no drinks so I had to go fine someone - then when the drinks finally came over (after 40 minutes) the waitress spilled it all over herself and the floor. Positives are - very close to the airport, they will give you a packed breakfast if you have to leave before 7.30am and they will take you to the airport. Negatives - the hotel is extremely loud until 2/3am and the restaurant is really not great and frankly frustrating.
1 nacht verbleven in juli 2018
Reactie van Jaya. op 4 aug 2018
Dear Mr/Mrs. Jasmine. Greetings from D’Max Hotel and Convention Lombok. Thank you for staying with us during your recent visit to Lombok. I was very concern to read your feedback. I do apologize for any inconvenience. Once again thank you for your constructive feedback addressed to our attention to improve our Service in all areas. Once again thank you for your support to D’max Hotel and Convention and we look forward for Another chance to welcoming you back again in the near future. Thank You. Best Regards: Jaya.

10/10 – Uitstekend

Mai Thu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel for a early departure flight
The hotel is very clean. Staffs are very friendly and helpful. Easy and clear communication. Delicious buffet breakfast. Restaurant meals are nice. Lovely swimming pool and gym. Easy and hassle free airport shuttle.
1 nacht verbleven in juli 2018
Reactie van Jaya. op 4 aug 2018
Dear Mr / Mrs. Mai Thu. Warmest Greetings from D'MAX Hotel And Convention Lombok. Thank you for staying at D'MAX Hotel And Convention Lombok. I am glad to know that you are enjoying the rooms and the service extended by our team. I have shared your excellent comment from our valuable customer such as yours. Once again thank you for stay with us and we look forward for another chance to welcome you back again in the near future. Yours sincerely, Martajaya. E-Commerce Manager

4/10 – Matig

Catharina

Negatief: Netheid
Obehaglig upplevelse.
Ett flygplatsnära hotell som jag inte gärna återvänder till. Överraskades av en råtta på rummet när vi checkade in. Fick ett nytt rum men obehagskänslan satt kvar hela vistelsen.
1 nacht verbleven in juli 2018

4/10 – Matig

Yasmin

Positief: Netheid, personeel en service en comfort kamer
Lacks some fundamental stuff
There wasn't hot water in the shower and the room had a terrible smell. Besides that everything OK.
1 nacht verbleven in juli 2018
Reactie van Jaya. op 4 aug 2018
Dear Mr/Mrs. Yasmin. Greetings from D’Max Hotel and Convention Lombok . Thank you for staying with us during your recent visit to Lombok. I was very concern to read your feedback. I do apologize for any inconvenience. Once again thank you for your constructive feedback addressed to our attention to improve our Service in all areas. Once again thank you for your support to D’max Hotel and Convention and we look forward for Another chance to welcoming you back again in the near future. Thank You. Best Regards: jaya.