I have pictures of what we walked into. The house was NOT cleaned. Gal got there about 6:15 and left after 8.
I have times of how long it took you to get back to us about the entry instructions that would not open.
I have recorded calls of things like.: We can go get other accommodations. On a Saturday evening / Spring Break. Don't think we didn't try. To go out for dinner while the cleaning lady was there. (We were prepared to cook there!. Not go "out for dinner") Your house was degusting! Your bedding is not even Goodwill worthy. We put garbage bags over the pillows ( when you told me NO extra, clean pillows) and then the next day wasted our time to go to Walmart for some bedding. The spread left on the bed had stains on it!
Your cleaning lady came and her son swiffered the dust around. I am certain that is NOT CDC approved cleaning.. This house was not guest ready before or after the "cleaning"
One of the gals got her sock caught on the nail sticking out of the floor(pricked her foot and put a hole in the sock) , the blinds had holes in them., The bathroom door knob came off in our hand the first time we tried to close it. Stove top aluminum foil was not changed, we had to ask to have floor mopped and vacuumed. More towels than 3. Change the table cover (which was stained)
I could go on and on. am certain what we experienced is NOT Health or VRBO approved.
It's not only gross and grossly neglected for guests., this is a pandemic time!
I think you owe us back ore than a cleaning fee
Shame on you!