Exterieur
Beschikbaarheid controleren

Beoordelingen van Carlton Hotel

3 out of 5
Carlton Hotel
187 Ayr Road, Prestwick, Scotland

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 252 van 384 beoordelingen" "
Gastenscore: 8 - Goed. 102 van 384 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 384 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 384 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 384 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tineke, Quesnel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, convenient and friendly!
1 nacht verbleven in april 2024
Reactie van Reception Manager op 28 apr 2024
Thank you so much for your kind feedback, we sincerely hope to welcome you back soon!

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1st stay at the Carlton and very enjoyable. Check in quick and smooth. Rooms and all areas of hotel modern and spotless clean. Great staff who couldn't do enough. Plenty of choice at breakfast. Will definitely re-visit and can highly recommend to anyone.
1 nacht verbleven in maart 2024
Reactie van Reception Manager op 12 mrt 2024
Thank you so much for taking the time to leave such kind feedback. I'm so glad to hear you enjoyed your first stay with and we sincerely hope to welcome you back soon.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a lovely overnight stay breakfast brilliant
1 nacht verbleven in februari 2024
Reactie van Reception Manager op 24 feb 2024
Hi Susan, I'm so happy to hear you enjoyed your stay and specifically our wonderful breakfast, we sincerely hope to welcome you back again soon.

10/10 – Uitstekend

Kevin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a great base for playing some of the great courses in the area at a value for money price
1 nacht verbleven in februari 2024
Reactie van Reception Manager op 24 feb 2024
Hi Kevin, I'm so glad to hear you enjoyed your visit and thank you for taking the time to leave such kind feedback. We hope to see you again soon!

10/10 – Uitstekend

Slawomir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Reception Manager op 24 feb 2024
Thank you so much for your kind feedback, I'm very pleased to hear you enjoyed your stay and we sincerely hope to welcome you back in the future.

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Reception Manager op 6 feb 2024
Thank you for taking the time to review. I'm very pleased to hear you enjoyed your stay, any feedback you may have on how to make your next visit even better, would be most welcome. We hope to welcome you back soon.

10/10 – Uitstekend

Trevor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Lovely place love it
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 6 feb 2024
I'm so pleased to hear you enjoyed your stay with us, we sincerely hope to welcome you back soon to do it all over again!

10/10 – Uitstekend

p

1 nacht verbleven in januari 2024
Reactie van Reception Manager op 6 feb 2024
Thank you for taking the time to provide your feedback. I'm so pleased to hear you enjoyed your visit and we hope to welcome you back again soon!

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 4 feb 2024
Thank you so much for taking the time to review, I'm so glad to hear you enjoyed your stay. If you have any further feedback on how to make your next visit even better, please don't hesitate to get in touch.

10/10 – Uitstekend

Trevor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Love it here. Such a lovely place for stay and eat.
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 28 jan 2024
Thank you for your kind feedback! We sincerely hope to welcome you back again soon!

10/10 – Uitstekend

Anthony, London

1 nacht verbleven in januari 2024
Reactie van Reception Manager op 23 mrt 2024
Thank you so much for taking the time to review, Anthony. We greatly appreciate this and I'm so happy to hear you enjoyed your stay, we sincerely hope to welcome you back soon!

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 28 jan 2024
Thank you for taking the time to leave such kind feedback, we sincerely hope to welcome you back in the future!

8/10 – Goed

Gordon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly and clean hotel, staff excellent and good food
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 28 jan 2024
Thank you for taking the time to review, We're very glad to hear you enjoyed your stay and if you would have any further feedback on how to make your next visit even better this would be most welcome!

10/10 – Uitstekend

Aron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reception Service Excellence
Brody on reception was fantastic.
1 nacht verbleven in januari 2024
Reactie van Reception Manager op 28 jan 2024
Thank you so much for your kind feedback, I will be sure to pass your comments along to Brody also, I'm sure this will be much appreciated! We hope to welcome you back again soon

10/10 – Uitstekend

Neil

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Faultless
Great hotel. The room, food and staff were all faultless.
1 nacht verbleven in december 2023
Reactie van The Carlton Hotel op 31 dec 2023
Dear Neil,Thank you for your great review! We are so happy to hear you had a great stay and I will pass your feedback onto the team. We hope to see you again in the future.Kind regards,

10/10 – Uitstekend

Caroline

1 nacht verbleven in december 2023
Reactie van Reception Supervisor op 18 dec 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you back in the future. Have a lovely Christmas!

8/10 – Goed

Ian

2 nachten verbleven in december 2023
Reactie van Reception Supervisor op 18 dec 2023
Thank you so much for taking the time to review! Any feedback you may have on how to make your next stay a 10 out of 10 would be most welcome.We hope to welcome you back soon. Have a lovely Christmas!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Looking forward to our next visit
Beautiful room, comfy bed, spotlessly clean and the breakfast was delicious
1 nacht verbleven in december 2023
Reactie van Reception Supervisor op 7 dec 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 – Uitstekend

Gordon

1 nacht verbleven in november 2023
Reactie van The Carlton Hotel op 27 nov 2023
Dear Gordon, Thank you so much for your great review, we are so pleased we delivered a 10/10 service, I will pass your feedback onto the relevant teams. We hope to we see you back in the near future to do it all again!

10/10 – Uitstekend

Katrina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You won’t be disappointed when booking this hotel.
Beautiful Hotel, very friendly staff, and food was amazing,
1 nacht verbleven in november 2023
Reactie van Reception Supervisor op 8 nov 2023
Thank you so much for your kind feedback Katrina, It's very much appreciated. I sincerely hope to welcome you again in the future!

8/10 – Goed

Jeanette

1 nacht verbleven in oktober 2023
Reactie van Reception Supervisor op 5 nov 2023
Thank you so much for your kind feedback, we would love to welcome you back soon and any further feedback you may have on how to make your stay that 10/10 would be most welcome.

10/10 – Uitstekend

Irene

1 nacht verbleven in oktober 2023
Reactie van Reception Supervisor op 5 nov 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 – Uitstekend

Andrew

1 nacht verbleven in oktober 2023
Reactie van Reception at The Carlton Hotel op 28 okt 2023
Thank you for your great feedback, we are so glad you enjoyed your stay with us and we hope to see you again in the near future!

10/10 – Uitstekend

Gareth

2 nachten verbleven in oktober 2023
Reactie van The Carlton Hotel op 16 okt 2023
Thank you for your great score! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 – Uitstekend

Zara

3 nachten verbleven in september 2023
Reactie van Reception Supervisor op 8 okt 2023
Thank you so much for taking the time to review. We are very glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

William

2 nachten verbleven in september 2023
Reactie van Reception Supervisor op 30 sep 2023
Thank you for taking the time to review. I;m so glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 – Uitstekend

Philip

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Reception Supervisor op 27 sep 2023
Thank you for taking the time to review. I'm so glad to hear you enjoyed your stay with us and we sincerely hope to welcome you back in the future!

8/10 – Goed

Jack, Stirling

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Kind regards, Reception at The Carlton Hotel op 27 sep 2023
Dear Jack,Thank you for you 4/5 star review, we are glad you enjoyed your stay and we hope to see you again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Kind regards, Reception at The Carlton Hotel op 27 sep 2023
Dear Guest, Thank you so much for your great review! We are so pleased we delivered a 10/10 service and we do hope to see you back in the near future to do it all again!

10/10 – Uitstekend

Helena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Reception Supervisor op 20 sep 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 – Uitstekend

Paul

4 nachten verbleven in juli 2023
Reactie van Reception Supervisor op 20 sep 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great nights sleep
My double room was very comfortable and the hotel is lovely and quiet.
1 nacht verbleven in september 2023
Reactie van Reception Supervisor op 18 sep 2023
Thank you so much for your kind feedback, we hope to welcome you back soon!

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely time, staff very friendly and helpful breakfast was excellent x
2 nachten verbleven in september 2023
Reactie van Reception at Carlton Hotel op 13 sep 2023
Dear Helen,Thank you for your amazing feedback! We are so glad we were able to deliver a 5 out of 5 service for you and we hope to see you back in the future to do it all again.

10/10 – Uitstekend

Katrina

1 nacht verbleven in september 2023
Reactie van Reception at Carlton Hotel op 13 sep 2023
Dear Katrina,Thank you for your amazing feedback! We are so glad we were able to deliver a 10 out of 10 service for you and we hope to see you back in the future to do it all again.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Reception at Carlton Hotel op 11 sep 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 – Goed

Susan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Reception at The Carlton Hotel op 11 sep 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Slowest service ever
Receptionist told me wrong way to my room!? Service at breakfast was soooo slow! Was trying to get my own drink as no sign of staff to ask! Beware Bedroom doors bang loudly! Should put the gluten free menu in room as there’s no gluten free options on room service menu. Food was nice, just cold.
1 nacht verbleven in augustus 2023
Reactie van Reception Supervisor op 5 sep 2023
Thank you for taking the time to review. We do take all feedback we receive into high consideration.We do have new staff on our reception desk and it sounds like they have gotten mixed up with the layout of the hotel, but I do appreciate that this was less than ideal for yourselves, please accept my sincere apologies for this.Regarding our Room Service menu, we do cater for all dietary requirements and have a large range of different dietary menus that are available on request.I can only apologise for the speed of service you received during your breakfast sitting, I will pass this on to our management team as this is not the standard of service we aim for.I sincerely hope this doesn't deter you from visiting again in the future and if you would like to contact us with any additional feedback, please don't hesitate to get in touch at, reception@carlton-prestwick.com

10/10 – Uitstekend

Caroline

Reisde met een groep
The hotel is beautiful rooms really nice, we did have an issue with evening meal, we were booked in 7.30 and got starter fairly quickly however it was approx 9.15 before we received the main course a bit too late which then resulted the sweet arriving about half hour later but we weren't able to eat much of it as too late now, we did get a free drink and an apology from waiting staff but overall wasn't best experience
1 nacht verbleven in augustus 2023
Reactie van Reception op 5 sep 2023
Thank you for taking the time to review. I'm so glad to here you enjoyed your stay with us and I'm sorry that you had a long wait time in our restaurant, I believe our restaurant manager, Darren, has already reached out to you regarding this and I hope it doesn't deter you from visiting again in the future.

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice friendly staff,room nice and clean.
1 nacht verbleven in augustus 2023
Reactie van Carlton Reception op 24 aug 2023
Dear Alan,Thank you for your recent review, I'm so glad we were able to deliver a 10 out of 10 service for the duration of your stay with us. We hope to see you in the near future to do it all again!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3/10
Very hot, no AC, no lift to 2nd floor, no help with bags, poor breakfast selection.
1 nacht verbleven in augustus 2023
Reactie van Reception op 5 sep 2023
Good morning,Thank you taking time to leave us a review. We take all feedback we receive into high consideration. Unfortunately, most hotels in Scotland along with residential buildings will no have in built air conditioning, although we do provide fans in all of our rooms and are more than happy to provide an additional fan, where possible.If you required assistance with your luggage, our reception team would have been more than willing to help with this, or if you required a ground floor room, we can accommodate this on request.Regarding our breakfast selection, we do try and offer a varied selection to cater to everyone's needs including our continental and cooked options, we would love to hear further feedback on this. If you would like to contact us further, please don't hesitate. Our email address is reception@carlton-prestwick.com and I truly hope this doesn't deter you from visiting in the future.

8/10 – Goed

Allister

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Carlton Reception op 16 aug 2023
Dear Tim,Thank you so much for your great feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Uitstekend

paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Carlton Reception op 16 aug 2023
Dear Paul,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Carlton Reception op 16 aug 2023
Dear Anne,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Reception op 10 aug 2023
Dear Tim,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

6/10 – Redelijk

Carole

1 nacht verbleven in juli 2023
Reactie van Carlton Reception op 24 aug 2023
Dear Carole,Thank you for your recent review, I'm glad to hea that you enjoyed your stay with us and we do hope to see you again in the near future to do it all again!

8/10 – Goed

Fiona

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff - especially on reception where they tried 3 shops early morning to try and find requested newspaper.
3 nachten verbleven in juli 2023
Reactie van Carlton Reception op 30 jul 2023
Thanks so much for your recent review Fiona. We are so glad to hear you had such a great stay. Hopefully we will see you again in the not too distant future!

10/10 – Uitstekend

Antonio

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
4 nachten verbleven in juli 2023
Reactie van Carlton Reception op 30 jul 2023
Thank you for your recent 10 out of 10 review, we are so glad to hear you had such a great stay and we hope to see you again in the near future!

10/10 – Uitstekend

moazzam

1 nacht verbleven in juli 2023
Reactie van Sarah op 22 jul 2023
Thank you so much for your recent feedback. I'm so glad you had a great stay with us and we hope to see you again soon!

10/10 – Uitstekend

Lorna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were very friendly and extremely helpful - my husband is gluten free and they had a great selection for him - would highly recommend
1 nacht verbleven in juli 2023
Reactie van Brody op 18 jul 2023
Thank you so much for your kind feedback, we're so glad to hear you enjoyed your stay and hope to see you again soon.

8/10 – Goed

William

1 nacht verbleven in juli 2023
Reactie van Brody op 17 jul 2023
Thank you for taking the time to review, we would love to hear any feedback you may have and hope to welcome you again soon.