Exterieur

Beoordelingen van Springhill Suites by Marriott Prince Frederick

3 out of 5
Springhill Suites by Marriott Prince Frederick
75 Sherry Lane, Prince Frederick, MD

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 404 van 772 beoordelingen" "
Gastenscore: 8 - Goed. 221 van 772 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 772 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 772 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 772 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

debra, East windsor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well kept establishment, with friendly staff and clean room. I visit regularly and this is always a good price and location for my needs.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Helene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Mina op 26 apr 2024
Hi Helene,Thank you for your feedback!Hope you will stay with us again soon.Have a wonderful day!

10/10 – Uitstekend

LeAnn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Helpful, welcoming staff. Breakfast was great with many options. Hot tub was enjoyable but jets cut off too quickly- only a few minutes.
1 nacht verbleven in april 2024
Reactie van Mina op 25 apr 2024
Hello LeAnn,Thank you so much for your feedback!we are glad to hear that you enjoyed your stay with us.Looking forward to having you back soon.Have a wonderful day!

8/10 – Goed

Steven, Trenton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mina op 25 apr 2024
Hello Steven,Thank you for your feedback!We hope you will stay with us again soon.Have a wonderful day!

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff nice rooms clean and updated
1 nacht verbleven in april 2024
Reactie van Mina op 22 apr 2024
Hello Vanessa,Thank you for your feedback!We appreciate your warm encouragement!Looking forward to having you back to stay with us soon.Have a wonderful day!

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Mina op 22 apr 2024
Hello Patricia,Thank you for your feedback!Hope to be having you staying with us again.Have a wonderful day!

10/10 – Uitstekend

Jonathan, Lowell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you Matt
1 nacht verbleven in april 2024
Reactie van Mina op 15 apr 2024
Hi Jonathan,Thank you for your feedback!I will definitely relay your message to Matt. We appreciate your encouragement in such positive way.I hope you will stay with us when your travel brings you to this area.Have a wonderful day!

6/10 – Redelijk

Sandra

Reisde met familie, Reisde met familie en kleine kinderen
Customer service was good, need to update towels they are extremely overused also shampoo , conditioner dispenser should be checked before and after a person’s stay! Because I had no conditioner and did not notice until i was showering!
2 nachten verbleven in april 2024
Reactie van Mina op 15 apr 2024
Hello Sandra,We appreciate your feedback regarding your recent stay with us! I would like to apologize for you experiencing the inconvenience while in the shower was unacceptable. I will review this with our housekeeping leadership team to make sure this will not occur in the future.I hope you will stay with us when your travel brings you to the area in the future.Looking forward to serving you!

10/10 – Uitstekend

Haiwang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything looks great
1 nacht verbleven in maart 2024
Reactie van MIna op 5 apr 2024
Hello Haiwang,Thank you for your feedback!We are so glad to hear that you enjoyed your stay with us. Looking forward to having you staying with us again soon!

8/10 – Goed

Jean-Pierre

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Mina op 2 apr 2024
Hello Jean-Pierre,Thank you for your feedback!We are so happy to hear that you had a nice stay with us. We look forward to having you staying with us again.Have a nice day!

10/10 – Uitstekend

Sharaze

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Mina op 1 apr 2024
Hello Sharaze,Thank you for your feedback!We are so happy that you enjoyed your stay with us.We look forward to having you staying with us soon!Have a wonderful day,

8/10 – Goed

VENKATESHWARLU

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s good
1 nacht verbleven in maart 2024
Reactie van Mina op 21 mrt 2024
Hello,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We look forward to having you staying with us soon!Have a wonderful day!

10/10 – Uitstekend

SHAUN, GOTHENBURG

1 nacht verbleven in maart 2024
Reactie van MIna op 5 apr 2024
Hello Shaun, Thank you so much for your feedback!We are so glad to hear that you enjoyed your stay with us. Looking forward to having you staying with us again soon!

10/10 – Uitstekend

Maksim

1 nacht verbleven in maart 2024
Reactie van Mina op 25 mrt 2024
Hi Maksim,Thank you so much for your feedback!We are so glad to hear that you enjoyed your stay with us. Again, we appreciate your positive response, and we look forward to your return soon!

8/10 – Goed

Janet, Burke

Positief: Netheid, personeel en service en voorzieningen
Had a bathtub and was excited but drain stopper in the bathtub did not work. :(
1 nacht verbleven in februari 2024
Reactie van Mina op 26 feb 2024
Helo Janet,Thank you so much for your feedback! I apologize for your disappointing experience of the bathtub drain stopper in your room. I shared with our maintenance leader to review the issue in order to prevent from occurring again in the future,I hope you will stay with us next time you are traveling this way.Have a wonderful week!

10/10 – Uitstekend

Rohini

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great , room was nice
2 nachten verbleven in januari 2024
Reactie van Mina op 20 feb 2024
Hello Rohini,Thak you for your feedback regarding your recent stay with us! It is always so encouraging to hear positive and warm words for your experiences. We look forward to having you staying with us again soon.Have a wonderful day!

4/10 – Matig

Spike

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The price I paid was double what I agreed to pay initially. If you book, don't do that option to "Pay Later". The tub wouldn't stop up, so I couldn't take a bath and they couldn't fix it. The phone had the wrong room number on it and they couldn't hear me when I called downstairs. Nothing they could've done about the pool being out of commission, so that was chill. A few dead bugs around my room, but everything else was in order.
1 nacht verbleven in februari 2024
Reactie van Mina op 13 feb 2024
Dear Ms. Spike,I appreciate your feedback regarding your recent stay with us!I would like to apologize that you were surprised about the rate when you came in. The room rate was quoted by Expedia at the time of making the reservation on February 5th, 2024. The month of February is our busiest time of the year due to a large group in house in long term basis. When we had a few availabilities in the beginning of the month, the rate had been higher than the other months due to a high occupancy.I will definitely share your experiences in the room with the front desk and housekeeping leaders to review and to take care of to make sure this does not happen again. I hope you will stay with us again for your next trip in this area.Looking forward to an opportunity of serving you soon!Sincerely,

10/10 – Uitstekend

Travon

Positief: Staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in februari 2024
Reactie van Mina op 5 feb 2024
Hi Trevon,Thank you for your feedback!Hope to have you staying with us again soon.Have a wonderful day!

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Mina op 5 feb 2024
Thank you for your feedback!Hope you have you staying with us again soon.Have a wonderful day!

10/10 – Uitstekend

Carlos

Positief: Netheid, staat van de accommodatie en faciliteiten
Everything was perfect
2 nachten verbleven in januari 2024
Reactie van Mina op 5 feb 2024
Thank you for your feedback!Hope to have you staying with us again soon.Have a wonderful day!

6/10 – Redelijk

Freddie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Uncomfortable bed and not enough cold water.
The bed was hard and uncomfortable. When taking a shower, the water turned cold before I was finished. The room was clean though.
3 nachten verbleven in januari 2024
Reactie van Mina op 5 feb 2024
Hi Freddie,Thank you for your feedback!I will ensure to share your input with our Maintenace leader to review the hot water flows in the room.Looking forward to have you staying with us again soon.Have a wonderful day!

8/10 – Goed

Judith, Staten Island

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and spacious room with real food for breakfast.
1 nacht verbleven in januari 2024
Reactie van Mina op 5 feb 2024
Thank you for your feedback!Hope to have you staying with us again soon.Have a wonderful day!

10/10 – Uitstekend

Everard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service , Good Breakfast, Clean facility.
4 nachten verbleven in januari 2024
Reactie van Mina op 23 jan 2024
Hello Everad,Thank you for your feedback regarding your recent stay with us!We hope you will come back and stay with us again soon.Happy New Year!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff. Clean room and lobby. Nice toiletries. Excellent hot breakfast.
1 nacht verbleven in januari 2024
Reactie van Mina op 23 jan 2024
Hello,Thank you for your feedback regarding your recent stay with us!I am very happy to hear that you enjoyed your breakfast and the bath amenities.We hope you will come back and stay with us again soon.Happy New Year!

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hidden gem
Was looking for a quick getaway. I found it. Staff was friendly. Clean room, comfortable sleeping arrangements. All amenities were accessible. I will return for sure. Thanks Springhill Suites for coming into view.
2 nachten verbleven in januari 2024
Reactie van Mina op 19 jan 2024
Hi Dawn,Thank you for your feedback!We are so glad to hear that you enjoyed your stay with us.Looking forward to having you stay with us again soon!

8/10 – Goed

Maggie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mina op 16 jan 2024
Hi Maggie,Thank you for your feedback regarding your recent stay with us!We are hoping to have you staying with us again soon.Happy New Year!

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mina op 15 jan 2024
Hi Ronald,We appreciate your feedback regarding your recent stay with us! It is so nice to hear that you enjoyed your stay.We look forward to having you staying with us again soon.Happy New Year!

10/10 – Uitstekend

Beverly

1 nacht verbleven in januari 2024
Reactie van Mina op 15 jan 2024
Hi Beverly,We appreciate your feedback regarding your recent stay with us! It is so nice to hear that you enjoyed your stay.We look forward to having you staying with us again soon.Happy New Year!

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean neat and quiet
2 nachten verbleven in januari 2024
Reactie van Mina op 9 jan 2024
Hi Jennifer,Thank you so much for your feedback!We are so glad you enjoyed your stay with us.Looking forward to having you staying with us again.Happy New Year!

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the best hotels stays we have ever experienced anywhere.
1 nacht verbleven in januari 2024
Reactie van Mina op 9 jan 2024
Hi Richard,Thank you for your feedback!We appreciate your encouragement.Looking forward to having you staying with us in the near futureHappy New Year!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Mina op 5 jan 2024
Hi Michelle,Thank you so much for your feedback regarding your recent stay with us!We hope to see you soon!Happy New Year!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Mina op 5 feb 2024
Thank you for your feedback!Hope to have you staying with us again.Have a wonderful week,

10/10 – Uitstekend

Jarad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Mina op 28 dec 2023
Hello Jarad,Thank you for your feedback regarding your recent stay with us. We hope you will stay with us again soon.Happy New Year!

10/10 – Uitstekend

Judith, Phillipsburg

2 nachten verbleven in december 2023
Reactie van Mina op 28 dec 2023
Hello Judith,Thank you for your feedback regarding your recent stay with us. We hope to be having you staying with us again soon.Happy New Year!

10/10 – Uitstekend

Ali

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mina op 28 dec 2023
Hello Ali,Thank you for your feedback regarding your recent stay with us. We hope to be having you staying with us again soon.Happy New Year!

6/10 – Redelijk

Ali

3 nachten verbleven in december 2023
Reactie van Mina op 15 jan 2024
Hi Ali,We appreciate your feedback regarding your recent stay with us! We look forward to serving you again.Happy New Year!

10/10 – Uitstekend

john

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Mina op 20 dec 2023
Hi John,Thank you so much for taking the time to give us your feedback regarding your stay!We look forward to having you staying with us again.

8/10 – Goed

Zelda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mina op 20 dec 2023
Hi Zeida,We appreciate your feedback regarding your recent stay with us!Looking forward to have you back to stay with us again.Happy holidays!

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay. The staff was good and check in was easy. The breakfast was nice and the pool and exercise room were an added bonus. Unfortunately the mattress was not very comfortable.
2 nachten verbleven in november 2023
Reactie van Mina op 5 dec 2023
Hi Elizabeth,Thank you for your feedback regarding the recent stay with us! I apologize for the uncomfortable mattress in the room. We are currently going through updating mattresses in rooms by floor, so we will be able to assign a room with new mattress for your next visit.Looking forward to having you staying with us soon.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Quiet area.
1 nacht verbleven in november 2023
Reactie van Mina op 5 dec 2023
Hello Robert,Thank you for your feedback!We hope you will stay with us again soon.Have a wonderful Christmas Season!

10/10 – Uitstekend

Marilyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We felt so welcomed with perfect communication and professionalism; it was clean and offered a feeling of safety, trust and assurance that our satisfaction was their priority and they aimed to please. Keep up the good hospitality!!!
2 nachten verbleven in november 2023
Reactie van Mina op 27 nov 2023
Hello Marilyn,Thank you so much for your feedback regarding your recent stay with us!We appreciate your kind words and the encouragements. Looking forward to having you staying with us again!

8/10 – Goed

Ralph

Positief: Voorzieningen
The personnel were very knowledgeable, and very friendly
2 nachten verbleven in november 2023
Reactie van Mina op 27 nov 2023
Hello Ralph,Thank you for your feedback regarding your recent stay with us!Looking forward to having you staying with us again!

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mina op 20 nov 2023
Hello Ms. Joanne,Thank you so much for your feedback!We are very happy to hear that you were happy with your stay with us.We look forward to having you staying with us soon!Have a wonderful Thanksgiving!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mina op 16 nov 2023
Dear Guest,Thank you for your feedback regarding your recent stay with us!We look forward to having you staying with us again soon.Have a nice day!

10/10 – Uitstekend

Lance, Guntersville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very helpful and professional. Facilities clean and convenient.
1 nacht verbleven in november 2023
Reactie van Mina op 15 nov 2023
Hello Lance,Thank you for your feedback regarding recent stay with us!We appreciate your kind words and the encouragements.Looking forward to having you staying with us soon!

10/10 – Uitstekend

Keven, Philadelphia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in november 2023
Reactie van Mina op 11 nov 2023
Hello Keven,We appreciate your feedback for your recent stay with us. We hope to have you staying with us again soon.Warm regards,

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Mina op 7 nov 2023
We appreciate your feedback regarding your recent stay with us!Looking forward to having you staying with us again.Warm regards,

8/10 – Goed

James

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The property was good. The staff was good. It was clean. The only issue i had was the lack of hot water in the shower. Other than that it was a great place to stay.
4 nachten verbleven in november 2023
Reactie van Mina op 7 nov 2023
Hello James,Thank you for your feedback regarding your recent stay with us!We apologize for the inconvenience of dealing with lack of hot water must have been frustrating during your stay. I will share this concern with our engineering department leader to review the issue, so this does not happen in the future.Looking forward to having you staying with us again!Best Regards,

10/10 – Uitstekend

SAMMY

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything was great!!!
3 nachten verbleven in november 2023
Reactie van Mina op 6 nov 2023
Hello, Sammy,Thank you for your feedback regarding your recent stay with us!We hope to have you staying with us again soon.Have a wonderful day!

6/10 – Redelijk

Terri

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food area was messy not well supplied. Worker even pushed a large trash can through the dining area to empty smaller cans. We stayed 4 days. Asked for towels. Had to put trash cans in halls to get trash cans emptied.
4 nachten verbleven in oktober 2023
Reactie van Mina op 6 nov 2023
Hi Terri,Thank you very much for your feedback regards to your recent stay with us!We truly value your opinion, and we will immediately review our service standards with our staff for cleaning and handling trash removals in a proper way.We hope you will stay with us again in the future!Have a wonderful day!