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Beoordelingen van Mercury Hotel

3 out of 5
Mercury Hotel
12 Winthrop St., Provincetown, MA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 217 van 349 beoordelingen" "
Gastenscore: 8 - Goed. 88 van 349 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 349 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 349 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 349 beoordelingen" "

9,6/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

antonio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For visiting during the off season, the staff was attentive, the place clean and quiet. I am very happy with our stay and would definitely return again.
1 nacht verbleven in mei 2024
Reactie van Amy op 16 mei 2024
Hello Antonio, We are thrilled you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 – Uitstekend

ANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very quaint
1 nacht verbleven in maart 2024
Reactie van Amy op 26 apr 2024
Thank you for your review! We are happy that you enjoyed your stay with us, and hope to see you again the net time you are in town!

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient and comfortable and price was great
1 nacht verbleven in maart 2024
Reactie van Amy op 11 apr 2024
Hello Dan, We are happy to see that you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 – Uitstekend

Alain

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres belle place, tres bien située
2 nachten verbleven in maart 2024
Reactie van Amy op 24 mrt 2024
Merci pour votre excellente critique! Nous espérons vous revoir lorsque vous serez en ville!

10/10 – Uitstekend

jaroslaw

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in maart 2024
Reactie van Amy op 31 mrt 2024
We are happy that you enjoyed your stay with us, and hope to see you again when you are in town! Call me for a 15% discount promo on the room rate!

4/10 – Matig

michael

1 nacht verbleven in maart 2024
Reactie van Amy op 26 apr 2024
Hello Michael, Since this was not your first visit to the Mercury, we would love to hear your feedback from your second visit. Please contact us directly via phone or email.Thank you for staying with us again!

10/10 – Uitstekend

KATHLEEN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todd, the host was helpful & friendly. The place has a great vibe & it’s artfully decorated. I loved the view from the rooftop terrace!
2 nachten verbleven in februari 2024
Reactie van Amy op 26 feb 2024
Kathleen, Thank you for your wonderful review! We are so happy you enjoyed your stay with us, and hope to see you again when you are in town!

10/10 – Uitstekend

Esther

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cute clean quiet
Quick visit during the off season—perfectly on a two way road (trust me it matters if you’re driving in Ptown 😂) and close enough to walk to everything—but far away enough that not everyone is walking where you’re staying!
2 nachten verbleven in januari 2024
Reactie van Amy op 26 feb 2024
Esther, Sounds like you had a wonderful visit in Ptown! We are happy that you enjoyed your stay with us as well! We hope to see you again the next time you are in town!

8/10 – Goed

Rochelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I did not like was the shower water temperature. Even after letting the water run for 5-6 minutes, the water was barely warm.
1 nacht verbleven in februari 2024
Reactie van Amy op 10 feb 2024
Happy you enjoyed your stay Rochelle! We are looking into the water issue as well. Hope to see you again the next time you are in town!

10/10 – Uitstekend

mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Amy op 10 feb 2024
Happy you enjoyed your stay Mark! We hope to see you again the next time you're in town!

8/10 – Goed

Holli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, the property was really nice. I had never had a shared bathroom experience anywhere before, but it went better than expected. There is a free coffee station, which is really nice. Decor was super cute, everything was super clean. However, I do agree with other reviewers that room #13 is NOT meant for tall people. I am not even 5’3” and my height was a tight squeeze in that room. It didn’t bother me, but definitely something to make others aware of. It also got SUPER HOT upstairs and there was not an adjustable thermostat so we resorted to opening windows. Bed was also not super comfortable, but for one night it was fine.
1 nacht verbleven in januari 2024
Reactie van Amy op 31 jan 2024
Thank you for your review Holli! We are happy to hear you enjoyed your stay and thank you for insight that will help us serve guests better in the future. We hope to see your again when you return to Provincetown!

2/10 – Ontzettend slecht

Joshua

2 nachten verbleven in januari 2024
Reactie van Amy op 31 mrt 2024
We are sorry you did not enjoy your stay, and hope you will give us another chance at one of our other properties.

2/10 – Ontzettend slecht

Bernard

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I was told to park my car on the street, even though I was told parking was included as it has been in the past. I have a brand new car, 2024 Acura. I parked on commercial street. I woke up and my car had been hit and run and my drivers side mirror was destroyed. I got no resolution nor any good follow up from management.
Reactie van Thomie op 15 jan 2024
Thank you for staying with us and for your response. Parking is complimentary but it is on a first come first serve basis. There was ample parking in the area that was free during the time of your reservation, you would need to read the signs. Management (Thomie) contacted you the same day and left a message to return the call, to date we have not heard from you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Amy op 15 jan 2024
Thank you for the 10 out of 10 rating! We are happy you enjoyed your stay and hope to see you again when you are in town!

10/10 – Uitstekend

Danielle, Providence

1 nacht verbleven in december 2023
Reactie van Amy op 31 dec 2023
Danielle, We are so happy you enjoyed your stay with us! We hope to see you again the next time you are in town!

2/10 – Ontzettend slecht

Arnaud

1 nacht verbleven in december 2023
Reactie van Todd op 31 dec 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

2/10 – Ontzettend slecht

Melford, Chatham

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Todd op 31 dec 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

10/10 – Uitstekend

Xavier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Amy op 27 dec 2023
Xavier, We are so happy you are enjoying your stay! Thank you for good review!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Amy op 27 dec 2023
Michael, We are so happy you enjoyed your stay with us, and hope to see you again the next time you're in town!

8/10 – Goed

Scott

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Overall the property was nice. Our room (13) was clean, however due to the slant of the roofline it made it difficult to get to the other side of the bed. I suggest you have a disclaimer for that room for people I er 6’ tall. Also on arrival the gentleman that was at the front desk took us to our room but did not mention any other feature of the property, such as the roof top deck of the coffee machine, or if we needed anything during our stay, how to get in touch with someone. I would suggest having making that info clear to the guests upon arrival.
2 nachten verbleven in december 2023
Reactie van Courtney op 15 dec 2023
Thank you for your feedback and we have shared your experience with our staff

10/10 – Uitstekend

Tom

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the proximity to downtown and we had the hotel all to our selves. Really comfy/cozy and super quaint. We’ll be back 😊
1 nacht verbleven in november 2023
Reactie van Amy op 11 dec 2023
Tom, We are happy you enjoyed your stay with us, and look forward to seeing you again when you are back in town!

10/10 – Uitstekend

Ralph

1 nacht verbleven in november 2023
Reactie van Courtney op 15 dec 2023
We are glad to hear your enjoyed your stay and we look forward to seeing you again.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Amy op 15 nov 2023
Robert, Thank you for your review! We hope to see you again when you are in town!

6/10 – Redelijk

Carl

Positief: Netheid, personeel en service
Uncomfortable bed.
1 nacht verbleven in september 2023
Reactie van Courtney op 6 nov 2023
Thank you for your feedback, we have shared your feedback with our team.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location with boutique style..
The hotel location is great and the room was comfortable. I enjoyed the gay friendly staff and the creative stylish decor of the hotel. While the design and room amenities were good, I did not like the noise of the AC unit when used and the outside noise at night.
2 nachten verbleven in oktober 2023
Reactie van Denise - General Manager op 20 okt 2023
Thank you for you time and great review with pics! Call directly next time and ask about our return rate special

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Denise - General Manager op 4 okt 2023
Jefferey thank you for the BIG 10!!! I was glad to see you had an enjoyable stay. Please come back soon the fall is gorgeous and Halloween will be outrageous!

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had such a great stay at The Mercury. The Owner could have been nicer and the hotel was perfect for a weekend getaway. Super clean, comfortable beds and great areas to relax around the hotel. So convenient to walk around downtown P-town. Will definitely be back and highly recommend.
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 2 okt 2023
Lisa so glad you had a great time with us. There is still plenty to see in the fall!

10/10 – Uitstekend

Susanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy peasy checkin and electronic key, using the app. Property is modern, edgy and fun. Room was small but very neat and clean. Front desk was professional and friendly. Only critique, internet would drop often and within minutes. For a single traveler or a short stay, it was perfect with parking right on property. This location is ideal and close to the action yet a very short walk to a quiet stay. Lastly fun little sitting areas on decks and off the great room.
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 2 okt 2023
Thank you for your kind words and great feedback!

10/10 – Uitstekend

Jason

4 nachten verbleven in september 2023
Reactie van Denise - General Manager op 20 okt 2023
Jason thank you for your review! Please return soon!

10/10 – Uitstekend

Burcin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super clean, friendly, and central location to bars and restaurants. The inn is modern and has a comfy common area to work and read. We will definitely stay here next time.
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 21 sep 2023
We can't until your return - Glad we worked at every ear;u

10/10 – Uitstekend

Ulrich

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schöne, gemütliche Unterkunft
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 2 okt 2023
Please return soon

8/10 – Goed

The Vu

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 2 okt 2023
Please return soon!

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Denise - General Manager op 2 okt 2023
Jenny thank you for the review please come back and see the fall :)

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Excellent location, very clean and when the staff are around they have been very friendly.
3 nachten verbleven in september 2023
Reactie van Denise - General Manager op 15 sep 2023
Michael, thank you so very much for staying with us and your kind words! Halloween is right around the corner and we are booking up

8/10 – Goed

Jessie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was great!! I just wish they had staff available to assist with check-in and any other problems we may have had. Older people are not always tech savvy!
1 nacht verbleven in september 2023
Reactie van Denise - General Manager op 15 sep 2023
So glad to hear you had a great time! Please return back soon!

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice staff and well kept property that seems recently refurbished. Close to everything but in a quiet block. Would def return.
2 nachten verbleven in september 2023
Reactie van Denise - General Manager op 11 sep 2023
David thank you for taking the time to give your feedback!Please return soon!

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager Todd was wonderful, he saw to our every need. Excellent customer service, thank you Todd!
4 nachten verbleven in september 2023
Reactie van Denise - General Manager op 11 sep 2023
Todd is the HEAR & SOUL of the Mercury West. Todd is amazing and takes pride in each and every guest to ensure they are having a great stay.

10/10 – Uitstekend

Kevin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Denise - General Manager op 11 sep 2023
Kevin thank you for the BIG 10 we hope to see you again very soon!

8/10 – Goed

Marian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant, conveniently located small inn
My husband and I only stayed one night, in room 1, and it was perfectly fine for our purposes. The hotel is really more of an inn, in an old house. There's a nice sitting room and another small room for drinking coffee, and the rooms are directly off those common spaces. Our room was small, but it was comfortable... until a group of guys came in around 1:30am laughing and shouting and crashing into things. I guess this shouldn't have surprised me on a Saturday night right in town, but since we were having a relaxing mini vacation, it was disruptive to us. The hotel staff were very nice and accommodating, letting us store our luggage on our check-out day in their staff kitchen. The price of this hotel was shocking given the size of the room and the lack of amenities (we only paid $130 because we had reward points that covered the other $650), but it was on par with other accommodations in P'town when I did my search for lodging about a month in advance.
1 nacht verbleven in augustus 2023
Reactie van Denise - General Manager op 11 sep 2023
Marian thank you for the great feedback. Apologies about the disruption. Did speak the group the next morning. With the exception of the unexpected noise we certainly look forward to your next visit. email me when returning and I will do my best to keep you the quieter portion of the Inn

10/10 – Uitstekend

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Denise - General Manager op 11 sep 2023
Jeffery thank you for the BIG '10' we hope to see you back very soon!

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Denise - General Manager op 11 sep 2023
Sandra, glad to see you had such a great time! Please return soon!

10/10 – Uitstekend

Wendell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small, cozy room with shared bath was perfect for a single person. Entire facility was updated, very neat, and well-maintained.
2 nachten verbleven in augustus 2023
Reactie van Denise - General Manager op 11 sep 2023
Wendell thank you for the great feeback! Hurry back the beach is right where you left it!

2/10 – Ontzettend slecht

Deepak Kumar

1 nacht verbleven in augustus 2023
Reactie van Denise - General Manager op 15 sep 2023
Dear Deepak I am please reach out to me at the Mercury and ask for Denise the General Manager

8/10 – Goed

YVES

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Yves, please return soon and safe travels!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Comfort kamer
2 nachten verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Thank you for the review

8/10 – Goed

Ricardo, Wakefield

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, very well located, clean, nice having coffee available for free. Denise the property manager was very helpful in changing my room to a very nice one.
2 nachten verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Ricardo thank you so much for the great feed back!See you soon!

6/10 – Redelijk

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
5 nachten verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Thank you for your review if you have more feedback to share you can email me dhaddad@meadsbayhotelgroup.com

10/10 – Uitstekend

Matthew

1 nacht verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Thank you for the 10!!!! We will you soon!

8/10 – Goed

Gurinderpal

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Thank you for your review!

10/10 – Uitstekend

Emma

1 nacht verbleven in juli 2023
Reactie van Denise - General Manager op 9 aug 2023
Emma so glad you had a great experience! See you again!