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Beoordelingen van The Masthead Resort

2.5 out of 5
The Masthead Resort
31-41 Commercial Street, P O Box 577, Provincetown, MA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 169 van 432 beoordelingen" "
Gastenscore: 8 - Goed. 148 van 432 beoordelingen" "
Gastenscore: 6 - Redelijk. 66 van 432 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 432 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 432 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

ruud, Amersfoort, The Netherlands

Positief: Personeel en service
Negatief: Netheid, comfort kamer
Great location not a good hotel
What I love about the hotel is the location it is right on the beache and close to town but still far enhough that it is in a quiet area. The hotel it self was very disappointing the room was advertised as a 2 person room but the room and the bed where way to small for 2 people. I think the mattress was also pretty old because we both kept rolling to the middle because of a bump in the mattress. The shower was so small that we couldn't turn around in it. The room was not clean. There was also a rug outdie our room what blocked the door so you needed to pull hard on the door to open this. When we walked over to the reception there was no one availeble. There was a a button so you could call someone we did that twice but no one responded and we left after we waited 10 min. All together I think it is a great location but the experience with the hotel was disappointing and we will not stay at the masthead again.
2 nachten verbleven in september 2017

8/10 – Goed

Sjoukje, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great stay at this hotel! We left 4 books behind and Thaddia (front desk) was so nice to send them with DHL to our next hotel. We greatly appreciated this service!
Reactie van General Manager op 1 okt 2016
Thanks very much for your review!! We look forward to seeing you again! Safe travels!

8/10 – Goed

Katherine

Positief: Netheid, personeel en service
Absolutely beautiful area, amazing sunrises from our window.
1 nacht verbleven in februari 2024

4/10 – Matig

D R

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Keir

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Our unit’s kitchen was extremely dated and though I didn’t intend to spend much time watching tv, I still would have preferred not watching shows on something so unbelievably small (maybe 38 inches in diameter) in such a large living room - with a SPECTACULAR view of the water - but also a large living room devoid of a coffee table, which I did actually find annoying. But those are easily overlooked by the value, charm and view in this very pleasant cottage which my GF and I both liked very much
2 nachten verbleven in december 2023

10/10 – Uitstekend

Changgyu

1 nacht verbleven in januari 2024

8/10 – Goed

Marisol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful views
1 nacht verbleven in november 2023
Reactie van KarenL op 16 dec 2023
Marisol, Thank you for staying with us, and we appreciate the positive feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, and we are ecstatic to share this experience with you! We pride ourselves on our location in the peaceful West End, with easy access to the dining and nightlife downtown. We also have a texting system for communicating with guest more efficiently, that also facilitates the check in and check out process. Come back soon, and safe travels!

8/10 – Goed

Francis

Reisde met partner
Positief: Netheid
Cute spot. We were to talk for the doorways in the up stairs cottage room facing commercial street. Smacked my head really hard like 3 times, they are smaller doorways. It was big tho, and the window overlooking the ocean was beautiful in the mornings. Bed was a full, so two 6 foot plus dudes didn’t fit great and it leaked thru the window above it (it was down pouring so hopefully doesn’t do that all the time). I wouldn’t stay in that specific room again but I’d be willing to try another room. All in all it was fine.
3 nachten verbleven in oktober 2023
Reactie van KarenL op 16 dec 2023
Thanks so much for your great review! We want to be SPECTACULAR for you and all of our guests. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We keep working hard to make sure that each stay is better than the last! Please come back soon! Safe travels!

8/10 – Goed

Ralf

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Joseph M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic View Room at The Masthead!
We had a very nice overnight stay at the Masthead. Very nice room with a beautiful view.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Torkel

2 nachten verbleven in juli 2023

10/10 – Uitstekend

Walter

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023

8/10 – Goed

Tina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the property and the area just wished our suite had way to access the outside line a balcony also wished it had an way to get ice. Took a pedi-cab downtown was a great time
1 nacht verbleven in augustus 2023
Reactie van KarenL op 2 sep 2023
Thank you so much for taking the time and provide your feedback. We have waterfront suites, Waterfront cottages and rooms to accommodate every guest needs. We have an ice machine right around the office building. We look forward to seeing you again soon!

10/10 – Uitstekend

Kerin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay there again
1 nacht verbleven in augustus 2023
Reactie van KarenL op 2 sep 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

6/10 – Redelijk

Michael

3 nachten verbleven in augustus 2023
Reactie van KarenL op 2 sep 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so friendly and welcoming. The masthead is located in the quiet west end but it is only a five minute walk to the busier section of Commercial St.
1 nacht verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 – Uitstekend

Erin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Even though our room had a separate bathroom the room was great and location is great
4 nachten verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away).Come back soon, and safe travels!

10/10 – Uitstekend

STEVE MARK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was immaculate and very comfortable. It included a small kitchen and a small deck. I especially enjoyed sitting on the deck and looking out over the water. The only issue here is parking. Due to the nature of the location, There are limited parking spaces at the facility. There is parking available a short walk away at the Provincetown Inn, for which we were grateful. But it makes managing luggage challenging.
1 nacht verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
Thank you for staying with us, and we appreciate your feedback. The Masthead offers a unique and beautiful piece of the West End of Provincetown, with easy access to the dining and nightlife downtown. We have plenty of parking for our guests (on site, at the street and extra parking just at some blocks away). People park on the yellow area with the flash lights on, unload and the go park to the Provincetown Inn. Come back soon, and safe travels!

2/10 – Ontzettend slecht

Ian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages. We really hope that you will give us another chance to Wow you in the future.

8/10 – Goed

John, Anaheim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have never heard of a 10AM check out. 11 AM is standard. They told it used to be 9AM. Only down side to the property.
1 nacht verbleven in juli 2023
Reactie van KarenL op 2 sep 2023
Dear John, since the pandemic our cleaning protocol became more increased. Because we need to use a fogging machine after check out, let it sit and then come back to clean the room. Once is cleaned we use the fogging machine once more. Also, most of our extra housekeeping staff for the summer comes on J1 visas. That process also became more complicated. Then we decided to have an extra hour for cleaning and changed to 10 AM check out time. Thank you!

8/10 – Goed

Elisabeth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I love being on the water and being able to swim at high tide. Beautiful location. I did not like finding a condom under the bed when we checked in.
3 nachten verbleven in juni 2023
Reactie van KarenL op 9 jul 2023
So sorry to hear something like this was overlooked. Our team works very hard to be sure all our guests have an enjoyable stay. I will mention this incident in our next housekeeping meeting. We hope you can give us another chance to make it up to you. Thank you!

8/10 – Goed

Charlie

1 nacht verbleven in juni 2023
Reactie van KarenL op 9 jul 2023
Thank you for your review, we look forward to seeing you again soon!

6/10 – Redelijk

elise

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I was staying at the inn. The room was dinky. The bed was too short, which is really weird because I'm on the short side. No hot water, I managed to take a lukewarm shower at night. While the office was very responsive during the day, it was only open from 9-5. If you have a problem after five tough luck. Also noisy as it was on the street. I will not be back.
3 nachten verbleven in juni 2023
Reactie van KarenL op 9 jul 2023
So sorry to hear your experience with us did not go well. Our team works very hard to be sure all our guests have an enjoyable stay. Please know we have many room options, including 3 bedroom cottages, large waterfront suites, efficiencies and more. We hope that you will give us another chance to Wow you in the future.

8/10 – Goed

Robert, Hampton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Provincetown is full of over-priced lodgings but the Masthead is Not one of them. It’s a bit old and tired but very clean. It also has some wonderful views and a nice lawn overlooking the bay, and very few other places have this! It’s located in the quiet West End of town and is surrounded by charming homes. I’ll definitely return.
1 nacht verbleven in juni 2023
Reactie van KarenL op 9 jul 2023
Dear Robert, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 – Goed

Nicolas, Somerville

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023
Reactie van KarenL op 9 jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 – Uitstekend

Andrea

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about this place is amazing
1 nacht verbleven in mei 2023
Reactie van KarenL op 9 jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

10/10 – Uitstekend

annmarie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing spot! Gorgeous views! We will definitely be back!
1 nacht verbleven in mei 2023
Reactie van KarenL op 9 jul 2023
Dear guest, we really appreciate your feedback! We are glad to hear you experienced the Old Cape Cod Experience! The tides are one of the best features, as you can swim at high tide and walk the flats at low....Come back soon, Safe Travels!

8/10 – Goed

Jerry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van KarenL op 9 jul 2023
We are so glad to hear that you enjoyed your stay. We look forward to hosting you again!

2/10 – Ontzettend slecht

Stefani

Negatief: Personeel en service
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was excellent! We originally were planning a day trip through Provincetown, but once we arrived, we just had to stay at least one night. Masthead was one of the only locations that provided same-day booking, and we were not disappointed! We ended up finding a great deal, in a one bedroom, shared bathroom space. Lucky for us, there was no one else booked in this area. That meant we had the washroom all to ourselves! Mind you, we did visit in shoulder season I think the experience would have been a little bit different in the busy season (sharing a shower and bathroom among potentially six people). But it is what it is and the price cannot be beat!
1 nacht verbleven in april 2023

10/10 – Uitstekend

FRANK

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the Masthead. It feels like home
2 nachten verbleven in april 2023

6/10 – Redelijk

robert

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we checked in there was a strong and cold wind that got through the windows and made the room very cold - we could never get the room above 60 degrees. The room key did not work on our door so we had to take all of our valuables with us every time we left the room since we could don't lock the door.
1 nacht verbleven in april 2023

8/10 – Goed

Sean

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Everything was fantastic.
1 nacht verbleven in maart 2023
Reactie van KarenL op 10 apr 2023
A pleasure having you stay with us. Come back soon!

10/10 – Uitstekend

Tord

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, very clean and great location
1 nacht verbleven in maart 2023
Reactie van KarenL op 10 apr 2023
A pleasure having you stay with us. Come back soon!

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place. Our cottage is perfect. Very quaint and charming
1 nacht verbleven in maart 2023
Reactie van KarenL op 10 apr 2023
A pleasure having you stay with us. Come back soon!

10/10 – Uitstekend

Denise

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable, clean, quiet @ affordable for off Season
1 nacht verbleven in februari 2023
Reactie van KarenL op 10 apr 2023
Thank you so much for this wonderful review! Come back soon and safe travels!

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As always, enjoyed our stay!
2 nachten verbleven in februari 2023
Reactie van KarenL op 10 apr 2023
A pleasure having you stay with us. Come back soon!

8/10 – Goed

Homero

Reisde met partner
Positief: Netheid
La estadía estuvo buena
1 nacht verbleven in februari 2023
Reactie van KarenL op 18 feb 2023
Muchas gracias! Esperamos que vuelvas pronto.

10/10 – Uitstekend

Patrice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful waterfront deck, interior was lovely, had everything you need. Great stay! would return in a heartbeat!
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Russell

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cape classic
Masthead is a classic Cape Cod experience. Amazing view and a very cozy unit.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Lori

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed with another couple and enjoyed having a two bedroom suite with a nice living room, electric fireplace and kitchen. This was more fun, more comfortable and more economical than having two separate rooms. The resort is made up of a number of houses right on the beach and it would be awesome to sit on the long deck in the summer and look out at the harbor (we were here in December). We were in 41C which has a limited water view. The only things that weren't perfect - check in is at 4PM and the room wasn't ready a minute before then, and there was no dish towel nor paper towels in the kitchen. Parking is limited, but there's a town lot close by which is free in the winter. We will be happy to stay here again.
2 nachten verbleven in december 2022

8/10 – Goed

Edward

1 nacht verbleven in december 2022

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
property and room were fantastic...more than I expected however it lacked adequate Parking. I had to park off property and walk to hotel...at a cost
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Liza

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sweet cape like vibe!
This is one of my favorite places to stay in Provincetown. It is quiet and far out on the West End. It is however quite a walk into town. For example, Probably a 15-20 minute walk to the center And obviously further to some of the great restaurants on the East End.
3 nachten verbleven in oktober 2022
Reactie van John E. Ciluzzi op 24 okt 2022
Thank you so much for your review! We take so much pride in our work, the property, and community of Provincetown. We've been open year round since 1959 and continue to make improvements to the business to make each stay better than the last! Come back soon and safe travels!

10/10 – Uitstekend

Tim

Positief: Netheid, staat van de accommodatie en faciliteiten
Fantastic value, great waterside location, parking. Perfect room for a weekend getaway.
3 nachten verbleven in oktober 2022
Reactie van John Ciluzzi op 24 okt 2022
Wow, thank you so much for the wonderful review. We are located in the west end, quiet residential area of Provincetown and am so happy that you enjoyed! Come back soon and safe travels!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2022

8/10 – Goed

Brandon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quaint property. Quiet and convenient location.
3 nachten verbleven in september 2022

8/10 – Goed

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quaint, quiet spot.
Our weekend stay was lovely. Everything was within walking distance and we walked a LOT. Room was modest and comfortable enough. Lovely view and access to the water. One of our favorite parts of the weekend was sitting by the water reading. Would stay again.
3 nachten verbleven in september 2022