Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer

Beoordelingen van Days Inn by Wyndham Provo

2 out of 5
Days Inn by Wyndham Provo
1675 North Freedom Blvd, Provo, UT

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 148 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 191 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 201 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 203 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 257 van 1000 beoordelingen" "

5,8/10

Netheid

6,6/10

Personeel en service

5,2/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Kamer was prima, netjes en ruim genoeg. Helaas konden we geen gebruik maken van het zwembad en de trap bij onze kamer ook niet.
1 nacht verbleven in augustus 2019
Reactie van Managment op 17 aug 2019
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve our services. Sorry for the inconvenience.

4/10 – Matig

Roxanne

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk clerk very rude. No customer service skills. We had to drive around looking for our room. No information was given upon check in. Got to our room, the air conditioner was falling off the wall, hair on the towels by the sink, dirt built up behind the bathroom door, no fan in operation in the bathroom. Continental breakfast consisted of toast, waffles, cereal, coffee, orange juice. Was really surprised there was no fruit. I was not impressed considering that we had stayed at Days Inns before and never had an experience like this.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Edwin Hernán

Reisde met partner
Positief: Voorzieningen
Muy buena atención
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 21 mei 2024
Dear Guest,Thank you for your kind words! We’re thrilled to hear you enjoyed our attentive service. We hope to welcome you back soon!Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

4/10 – Matig

conch

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room has a certain smell and lots of things undone.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Guest,We appreciate your feedback. We're glad you found some positive aspects during your stay. We apologize for any inconvenience caused by the smell in the room and any unfinished tasks. Your comments will be addressed promptly for improvement.Sincerely, Hotel Manager

6/10 – Redelijk

LaKeisha

Reisde met familie
Room needs some fixing up, needs updating. For the price it should be a bit more updated. The pictures on the site look more new then the room we had
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize if the room did not meet your expectations in terms of its condition and updating. We appreciate your comments regarding the need for improvements, and we will certainly take them into consideration as we strive to enhance our guests' experiences. Your input helps us to continually improve our services.We hope you will consider giving us another chance to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Tommy

Reisde met familie
Positief: Personeel en service
Carpet was still wet from shampooing. Night staff very helpful with medical emergency
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Guest,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with our night staff during a medical emergency. However, we apologize for any inconvenience caused by the wet carpet from shampooing. Your feedback is valuable, and we will ensure better coordination to prevent such occurrences in the future. We look forward to welcoming you back for another pleasant stay.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

6/10 – Redelijk

Levi

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I have roomed in various low budget motels across this country. None that i can think of are as dilapidated as this one for the amount that I was charged. This room is on par with the 20.00 casino rooms. Rock hard beds. Shoes on at all times. Leave nothing on the floor. Lock to the room is broken. Chair was employed to make a brace. The attendant at check-in is the only saving grace. Friendly, helpful and I am guessing underpaid to shine up this mess. You better keep him around. Take some pride in what you have and learn from your night attendant. This could be a nice place
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 12 mei 2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay. Your feedback is invaluable to us, and we are actively addressing the issues you raised to improve our accommodations. We are grateful for your kind words regarding our attentive staff member and will ensure their efforts are recognized. We are committed to providing a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are implementing.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

4/10 – Matig

Flory

Zakenreiziger
They need more attention
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 10 mei 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We'll take your comments into consideration to improve our services and ensure a better experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 – Redelijk

cynthia

Negatief: Netheid, staat van de accommodatie en faciliteiten
It is a very low budget hotel. They do not give too much attention to cleanliness and smell. The first room i was given was dirty with an off smell, i have allergy to cigarette and i know i could not sleep in that room. I had a hard time breathing. So i asked for another room, i got it. Cleaner than the first one, dusty in some areas and i ended up cleaning to improve on the smell in those areas. The staff that i interacted with were very nice. I can tell you right now i will not stay there anymore. I was lucky that there was another room that they could give me for the week i was staying there. Overall, the 2nd room was decent to stay there.
6 nachten verbleven in april 2024
Reactie van Hotel Manager op 10 mei 2024
Dear Guest,Thank you for sharing your experience. We apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we'll address these concerns to ensure a better experience for our guests. We're glad our staff provided good service, but we regret that your overall experience fell short of expectations. We appreciate your input and will use it to improve.Sincerely, Hotel Manager

4/10 – Matig

CARLA

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like it!
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 9 mei 2024
Dear Guest,We apologize for not meeting your expectations during your recent stay with us. Your feedback is important to us, and we would appreciate any specific details or concerns you may have had so that we can address them accordingly. If there's anything we can do to make it right, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

8/10 – Goed

Alfredo, Beach Park

Reisde met familie
The property is old and needs renovation
5 nachten verbleven in mei 2024
Reactie van Hotel Manager op 7 mei 2024
Dear Guest,Thank you for your feedback. We acknowledge your comments about the need for renovations. Rest assured, we're actively considering upgrades to enhance our property. Your insights are valuable to us, and we hope to welcome you back for an improved experience in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

4/10 – Matig

Joelle

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The walls and floor were dirty, the AC unit rattled all night long, and the front door didn’t seal shut even with the deadbolt locked. The staff was friendly and helpful, but we were disappointed in the facility.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 5 mei 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff friendly and helpful. But we're sorry to learn about the issues you experienced during your stay. We apologize for the cleanliness issues and the inconvenience caused by the noisy AC unit and the front door. Your comments will be addressed with our team to ensure improvements are made.Sincerely, Hotel Manager

4/10 – Matig

Flory

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They not have what they said about breakfast they no clean or change the towel an less you notice poor service
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 3 mei 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with our breakfast offerings and housekeeping services not meeting your expectations. Your comments have been noted, and we will work diligently to address these issues to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Karon

5 nachten verbleven in april 2024
Reactie van Hotel Manager op 3 mei 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay to help us improve. Please feel free to reach out to our team directly so we can address your concerns.Sincerely, Hotel Manager

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 3 mei 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 – Redelijk

Maria

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Since it’s not letting me share what I didn’t like about it I’ll write it here. The only two reasons I booked this motel were the great location and the price. What I liked about it were the comfortable beds and pillows! Having said that, people need to be aware that the rooms are in need of a renovation and update the mini fridge and microwave!! Our tub kept filling up very fast with every shower!! Ugh!! Breakfast: waffles, 3 sugary cereals, bread, coffee, and juice.
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated the comfortable beds and pillows and found our location and price appealing. We apologize for any inconvenience you experienced due to the need for renovations and the issues with the tub, mini-fridge, and microwave. Your comments are important to us, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 – Goed

Shad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fairly clean. Good for the cost.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel fairly clean and a good value for the cost. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible service.Sincerely, Hotel Manager

8/10 – Goed

Natalie

Reisde met familie
Nice ataff
3 nachten verbleven in maart 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be pleasant during your stay. We strive to provide exceptional service to all our guests, and your kind words are truly appreciated. We hope to welcome you back soon for another enjoyable experience.Sincerely, Hotel Manager

8/10 – Goed

Tiffany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was close to where we needed to be. It was quiet and smoke free. The beds could be softer. There was mold in one corner of the shower ceiling. And the lighting could be better over the bathroom sink.
1 nacht verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Dear Tiffany,Thank you for your feedback and rating! We're glad to hear that our hotel's location suited your needs and that you appreciated the quiet, smoke-free environment. We apologize for any issues you encountered with the beds, mold in the shower ceiling, and lighting over the bathroom sink. Your feedback is valuable to us, and we'll use it to make improvements where needed. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Peter PatelGeneral Manager

6/10 – Redelijk

Jimmy

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 18 mei 2024
Dear Guest,Thank you for your review. We're pleased that you chose to stay with us. If there's anything specific we could improve to make your next stay more enjoyable, please let us know. We value your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

DONG, West Covina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Your positive rating is greatly appreciated, and we are pleased to have met your expectations. If there are any specific areas where we can improve to make your next visit even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 – Uitstekend

Nathan

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

SILVIA

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La habitacion no era nintannsiquiera simiar a las fotos que mostraban en el anuncio. Las.paredes estaban mal.pintadas. Los.muebles viejos. Habia olor a humedad. Las sabanas sstaban colocadas al reves. Cortinas sucias. No nos quisiera rembolsar nintan siquiera parcialmebte a pesar de que abandonamos la habitacion deapues de la primera noche, a pesar de que pagamos.por 7 noches.
Reactie van Hotel Manager op 23 apr 2024
Dear SILVIA,We're truly sorry to hear about your disappointing experience. This is certainly not the standard we aim to uphold. Your feedback regarding the discrepancy as mentioned, as well as the cleanliness issues, is deeply concerning. We apologize for any inconvenience caused and will investigate this matter thoroughly to ensure it's addressed appropriately. Please reach out to our customer service team directly so we can resolve this matter to your satisfaction.Sincerely,Hotel Manager

6/10 – Redelijk

Linda

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
the facility is in need of repair both inside and out.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 20 apr 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our facility. We take your comments seriously and will address any necessary repairs promptly to improve the overall experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Rudra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, I enjoyed my staying in this property. I have nothing negative to say about this state other than the fact that it is a cheaper hotel with less amenities, but I didn’t mind for a short stay at all.
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Guest,Thank you for your review. We're delighted to hear that you enjoyed your stay with us overall. We strive to provide comfortable accommodations at affordable rates. Your feedback regarding our amenities is noted, and we appreciate your understanding. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 – Matig

Sajal

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Guest,Thank you for your review. We value your feedback and would appreciate any additional information you can provide regarding your stay with us. Your satisfaction is our top priority, and we're here to address any concerns you may have. Please feel free to reach out to us directly so we can assist you further.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Bruce

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This motel is a dump!!!
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 13 apr 2024
Dear Guest,We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we take it seriously. We will investigate the issues you encountered and take appropriate measures to address them. Please know that this is not indicative of the standard we strive to uphold. If you would like to discuss your experience further or if there's anything we can do to make amends, please reach out to us directly.Sincerely, Hotel Manager

6/10 – Redelijk

Gretchen

Reisde met familie
Beds were rough! Pillows were lumpy. It was not a good nights sleep.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 9 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the discomfort you experienced with the beds and pillows during your stay. Your comments are important to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

familia

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room smelled of something humid. My asthma started acting up when we entered the room. The gentleman was understanding and said that he would refund us.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the unpleasant smell in the room and for any discomfort it caused, especially with your asthma. We appreciate the understanding of our staff member, but we need to confirm it with the said staff member before. Your feedback is valuable, and we'll ensure that steps are taken to address and prevent such issues in the future to provide a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 – Redelijk

Betty

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Had trouble with the refrigerator. Microwave not plugged in. Had to pull it out of the cabinet onto the table to use it. Had to park far from our room because of refinishing of parking lot and we are elderly.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the refrigerator and microwave, as well as the parking situation. Your feedback is valuable, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

4/10 – Matig

Kotoku

Zakenreiziger
Negatief: Voorzieningen
朝食が充実していなくて残念でした。部屋が少し暗かったです。部屋に自由に出入りできるところは良かったです。
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 2 apr 2024
Dear Guest,Thank you for posting. We are very sorry to hear that the breakfast was not fulfilling. Also, I apologize for the fact that the room was dark. We are glad that you liked the fact that you could freely go in and out of your room. We appreciate your valuable feedback and will try to find room for improvement. We look forward to serving you again.Sincerely, Hotel Manager

4/10 – Matig

Manuela

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 20 apr 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. If there's anything specific that we can address or improve upon, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Angel, Spanish Fork

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 30 mrt 2024
Dear Guest,Thank you, Angel, for your excellent rating! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for a good price. I especially like the owners/operators of the property. Nice friendly people.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 27 mrt 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Cristian

El lugar estaba muy cochino
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 26 mrt 2024
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

4/10 – Matig

Karen

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This stay was awful and I wish I could reverse the decision. The room didn’t look like the photos on Expedia. Where do I even begin? The light outside the room was flickering like an ominous beacon of the experience that was yet to come. Upon entering the room, there was a musty, smell, lingering that I would soon come to find out, was from the bathroom. The bathroom ceiling had black mold spackled in areas, the bathroom door had a large patched hole in it (that I can only imagine was from someone attempting to break, into said door), there was trash underneath the sink area and in between the nightstand of both queen beds, the showerhead was at a very low position and made it difficult to shower with ease, the tub was slow to drain and during said shower, mysterious brown flakes rose with the clogged line. The walls throughout the room had holes, and unfinished patched sections that made me feel like I was in a DIY flipper home. All of the furniture had heavy signs of wear and scratches. Something I found quite comical was that on the bathtub shower wall they decided to use a flat wall doorstopper to cover up a hole inside the tub. The bedside lamp had an especially interesting feature. Every time you would bang the nightstand, the light would flicker on and off because the wiring was damaged. The absolute worst thing about the room was that there was a missing cover plate for the air-conditioning unit. With two small children, this was a huge red flag 1/10 DO NOT STAY HERE
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 26 mrt 2024
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

4/10 – Matig

D.

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property is one of the least expensive options. It is close. The shower was recently tiled. Other items are broken (dresser door, missing desk chair, ants on bathroom sink).
3 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear D.,Thank you for sharing your feedback with us. We're glad to hear that you found our property convenient in terms of location and affordability. However, we apologize for the issues you encountered during your stay, including the broken dresser door, missing desk chair, and ants in the bathroom sink. Please rest assured that we take your comments seriously and will work to address these issues promptly to improve the overall experience for our guests. Your satisfaction is important to us.Sincerely, Peter PatelGeneral Manager

8/10 – Goed

SHEILA

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 18 mrt 2024
Dear Guest,Thank you for rating our hotel 4 out of 5 on Expedia. We appreciate your positive feedback and are glad to hear you had a satisfying experience with us. If there are any areas where we can further improve, please feel free to share your suggestions. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 – Uitstekend

stephanie

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Jacob

5 nachten verbleven in maart 2024
Reactie van Hotel Manager op 4 apr 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience during your stay with us. Providing exceptional service and creating memorable moments for our guests are our top priorities, and we're delighted that we succeeded in doing so during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 – Matig

Ericka

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Smelled like musty dirty and gross. Had i had a different place to stay i would have. The so called breakfast wasn't even mkre than dry cereal and some milk. Which i don't drink.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 9 mrt 2024
Dear Guest,We apologize for the unpleasant odor you encountered during your stay. Maintaining a clean and fresh environment is of utmost importance to us, and we will address this issue promptly. Additionally, we regret that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will strive to improve both the cleanliness of our facilities and the variety of our breakfast options. We hope to have the opportunity to better serve you in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

2/10 – Ontzettend slecht

Sheila M

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Holes in walls with tried to patch job, dirt on bathroom floor, even someone's bobby pin, carpet not vacuumed. Would not stay there again or recommend to anyone.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 4 mrt 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. It's truly disheartening to hear about the issues you encountered, including the condition of your room and cleanliness standards not being met. Please rest assured that this does not reflect our usual standards, and we take your feedback very seriously. Our housekeeping team will address these issues immediately to ensure they are resolved and do not happen again in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 – Uitstekend

James

2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Guest,Thank you for your outstanding 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Maria del

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lot of noise from room on top police coming at 3 o’clock in the morning
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear Guest,We sincerely apologize for the noise disturbance and the inconvenience caused by the police visit during your stay. Rest assured, we take your feedback seriously and will investigate the matter to prevent similar occurrences in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 – Matig

Joseph

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was lacking. Had waffles and cereal, but no syrup. No juice and no one to fill them back up. Door of room wouldn’t close all the way unless it was slammed. Bed and towels were clean, but that was it.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the shortcomings you experienced during your stay, particularly with the breakfast offerings and the issue with your room door. Your comments are valuable to us, and we will address them with our team to ensure improvements are made in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

6/10 – Redelijk

Gerald

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had no coffee in eating area. Area was very small only 2 tables. Only had waffles (machine) with no syrup and some dry cereal. No milk or juce (containers empty), no clerk available to refill. No coffee, asked clerk earlier, advise that we had to use coffee maker in room. Hotel was old. Should have stayed at a Motel 6. Cancelled second nite.
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 16 feb 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the lack of coffee and breakfast options. Your comments are important to us, and we will address these issues to improve our service and offerings. We regret that we fell short of your expectations and that you decided to cancel your second night. If there's anything further we can do to assist you, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 – Matig

Lois

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 21 mrt 2024
We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us, and we would like to understand more about the issues you encountered during your stay. Please reach out to us directly so we can address your concerns and work towards improving our services. We hope to have the opportunity to better serve you in the future.

4/10 – Matig

Terrance

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Poor signage. Room had headboard ripped off the wall. 2 out of 4 pillows lumpy.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 7 feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay, including the poor signage and the condition of your room. This is not reflective of the standard we strive to uphold. We will address these concerns with our team to ensure improvements are made. If you have any further details or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Megan

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible! Find somewhere else to stay! Our first impression of the 3 strangly blinking outdoor lights made it feel creepy. Our room stunk like they had cleaned up dog poo, but the smell lingered. The ironing board was so stained and disgusting I wouldn’t consider using it. The TV at one time was screwed to the dresser and looked as if it could topple over at any minute. Breakfast was supposed to start at 6, but when we came, it wasn’t set up or open. When we rang the bell it took a while for someone to come, then he didn’t let us in out of the cold 30 degree weather, but started grabbing stuff. There was a waffle maker that hadn’t been heated, so we couldn’t use it and a drip pan that hadn’t been cleaned in a long time. We ended up with only bread and jam, cereal, milk, and black coffee as breakfast options. There was a rack for other items that were not set out. The attendant left while we ate, so we couldn’t ask for anything. No soap at the sink or paper towels to dry off and random almost dead plants where you wash.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 1 feb 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we appreciate you bringing these matters to our attention. We will address the cleanliness, maintenance, and service concerns immediately to prevent such experiences in the future. Your experience falls short of our standards, and we are committed to making improvements. If you have any further concerns or if there's anything we can do to rectify the situation, please feel free to reach out directly.Sincerely, Hotel Manager

4/10 – Matig

Lee

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ick.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 30 jan 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. We value your feedback, and if there are specific concerns you'd like to share, please let us know so we can address them. Your satisfaction is important to us, and we hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager