2/10 – Ontzettend slecht
Joya, Happy Valley
Reisde met partner
29 sep 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was completely unprofessional and rude. I arrived to find a sign on the door to the Lobby that said 'Be Right Back'. Waited 20+ minutes, and told her I had just driven 2 hours from the airport. It was chaotic, as the clerk was distracted by people trying to get into the hotel. It was 8pm, and immediately felt unsafe. During the check in process, I left my Drivers License on the counter, although I do not remember it was given back to me, my credit card was however. No one called my room, brought it to me, emailed me, texted me or called my cell phone to inform me it was still there. Even when I checked out. 5 Days later when I checked into another hotel 800 miles away, I discovered it missing. I called all the restaurants and places I had been, and finally found this hotel had it. WHAT??!! When I asked if they could mail it, I was told that is not possible. When I asked to speak to a manager to ask why no one contacted me, request denied. When I drove an entire day+ to retrieve it and asked again to speak to a manager, I was told he did not have a number. The woman at the counter, who remembered me, became argumentative and honestly ridiculous, when I asked why she or anyone did not call me??? She decided to tell me to leave after throwing my ID at me. Please. SO RUDE. This place was so run down, and tired, and a complete mistake. If you don't care about items being broken and unfriendly, unprofessional and unhelpful staff, well then disregard this review.
Joya
1 nacht verbleven in september 2025
