Dear Chris Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your second visit to the Crown Paradise in Puerto Vallarta did not completely meet your expectations, especially after your experiences at Crown Paradise Cancun. We appreciate your kind words towards our head concierge Ulises and Enrique, who strive to provide exceptional service to our guests.We understand that the location of your room did not meet your expectations, especially at a time as special as your 13th wedding anniversary. We sincerely regret any inconvenience this caused and will take your comments into consideration for future improvements.We hope you will consider giving us another opportunity in the future to provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Alyson Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We appreciate your kind words about our staff, especially Carlos, we are glad to hear that you enjoyed their charming service. We take note of your impressions about the food and the limited selection. We will review our gastronomic offerings to ensure greater variety and satisfaction for our guests.We understand your concerns about noise in the pools and beach bar areas. We will work to find a balance between providing entertainment for those who enjoy it and ensuring a quiet environment for those who prefer calm.We value your feedback on the value of your vacation in relation to the cost. We always strive to offer the best possible value for money and appreciate your comments in this regard.We look forward to the opportunity to welcome you back in the future and provide you with an even more memorable experience.Best regards

Dear Geraldine Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you found our staff amazing and appreciate your compliments to them.We regret that the food did not live up to your expectations. We take the quality of our dining offerings very seriously and will review your impressions with our kitchen team to identify areas for improvement.Regarding the lunch schedule, we regret any inconvenience and will review our schedules to ensure that they better suit the needs of our guests. We will take into consideration your feedback on the availability of lunch venues and ensure greater availability of dining options during midday.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Elizabeth We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimada Lourdes Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos mucho saber sobre su experiencia durante su estancia en nuestro hotel. Nos tomamos muy en serio sus impresiones y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado.Reciba nuestras más sinceras disculpas por cualquier experiencia insatisfactoria que haya experimentado con alguno de los miembros de nuestro personal. Esto no está en línea con nuestros estándares de servicio y tomaremos medidas para abordar este problema y proporcionar una capacitación adicional a nuestro personal para garantizar que todos los huéspedes sean tratados con cortesía y amabilidad en todo momento.Respecto a la compra del paquete la agencia y la falta de acceso a los alimentos a su llegada. Revisaremos nuestros procedimientos para garantizar una comunicación clara y transparente sobre lo que está incluido en los paquetes reservados a través de terceros.Lamentamos cualquier inconveniente de mantenimiento en su habitación y estamos comprometidos a abordar cualquier problema de mantenimiento de manera inmediata para garantizar la comodidad y satisfacción de nuestros huéspedes.Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales

Dear Christine We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimada Nancy Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos alegra saber que en general disfrutó de su estancia y que encontró aspectos positivos en nuestro establecimiento.Valoramos sus sugerencias sobre la limpieza y la variedad, y queremos asegurarle que tomamos estos aspectos muy en serio. Estamos comprometidos en mantener los más altos estándares de limpieza en todas nuestras instalaciones para garantizar la comodidad y satisfacción de nuestros huéspedes. También estamos trabajando constantemente en mejorar nuestra oferta de opciones para brindar una experiencia más variada y emocionante a nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia aún más memorable. Saludos cordiales

Dear Gwendoline Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that you enjoyed the breathtaking ocean view you longed for and that you were able to enjoy our beautiful beach with safe swimming. We also appreciate your compliments about our friendly and efficient staff, as well as the comfort of our beds.However, we sincerely regret that some aspects of your experience did not live up to your expectations. We take very seriously your impressions about the need for renovation in our facilities, as well as the layout of the property, the music and the other aspects mentioned. We are committed to improving all of these aspects to ensure that every guest has a comfortable and enjoyable experience.In addition, please receive our sincerest apologies for any inconvenience you have experienced with the plumbing. It is unacceptable and we will be taking steps to ensure that similar situations do not occur in the future. We will also be working on improving the quality and maintenance of our rooms, including installing additional towel racks and hooks in the bathrooms, as well as addressing any issues with doors and safes.We sincerely hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Mark Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret to hear that your experience at the resort did not completely meet your expectations. We sincerely apologize for any confusion with your reservation and room assignments. We will review our reservation and assignment systems to prevent this type of situation from happening again in the future. We are very sorry for the inconvenience caused by the noise from the exhaust fan. We understand how important a quiet and relaxing environment is for our guests, and we regret that this was not met in your case. We will investigate this situation and take the necessary steps to address this issue.We are also taking your comments about the cleanliness and maintenance of the pool bathrooms seriously, as well as your impressions of your room. We sincerely apologize for any inconvenience this caused during your stay and assure you that we will take steps to improve these aspects and maintain our standards of cleanliness and quality.Regarding the suggestion about providing a detailed map of the resort facilities, we appreciate your feedback and recognize the importance of clear guidance for our guests. We will be working on creating an updated map that clearly shows the location of all of our amenities and services, and hope to implement it soon to enhance our guests' experience.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Sumiya Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Ally Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We regret the problems you experienced during your initial stay, but we are pleased to hear that we were able to move you to another building and that your experience was significantly improved.We note your impressions about the buffet and are committed to working on improving that area to provide you with a more satisfying dining experience on future visits. We are glad to hear that you enjoyed our restaurants and we will strive to maintain those high standards.We regret that you perceived limited shade and seating around the pools and beach. We will take steps to address this issue and improve the comfort of our guests in these areas.We are glad to hear that our staff was able to provide you with friendly service and that you generally enjoyed your stay. We appreciate your kind words and look forward to welcoming you back in the future to provide you with an even more memorable experience. Best regards

Dear Ernest Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Michelle Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Alexis Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret to hear about your negative experience during your last night at our hotel. Your comfort and safety are of the utmost importance to us, and we are sorry to hear that we did not meet your expectations on this occasion.We take all concerns regarding the comfort of our guests very seriously. We will immediately investigate the problem with room temperature and water pressure to address any technical issues that may have contributed to your discomfort. In addition, we will thoroughly review our security and access control procedures to ensure the protection of our guests' belongings.Please accept our sincerest apologies for any inconvenience you may have experienced. We would love the opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear StephenThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We are very happy to know that you enjoyed your stay at our hotel and that our staff was able to provide you with exceptional service. It is comforting for us to know that we managed to meet your expectations in terms of hospitality and customer service.Furthermore, we are pleased to know that you found our gastronomic offer varied and quality. We work hard to offer a wide selection of delicious dishes to satisfy the tastes of all our guests.It will be an honor to welcome you again on your next trip to Puerto Vallarta. We look forward to welcoming you and making your stay even more memorable.Kind regards

Dear Lindsay Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Dear peter Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We extend our most sincere apologies for any inconvenience caused during your stay. Regarding waiting in line for the buffet, your feedback has been shared with our food and beverage team to implement improvements that streamline waiting times and provide a more satisfactory dining experience.Kind regards

Dear Victoria We thank you very much for choosing us for your vacation, we are sorry to know that your rating of us has been negative, we would have liked to have gotten closer and improved your vacation experience.We look forward to welcoming you again and providing you with a much more memorable stay. Kind regards

Dear JoshuaThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate that you have shared your impressions about your experience at our hotel.We appreciate your kind comments and are pleased to know that you enjoyed the company of our entertainers, Javi and Manny. We strive to provide a fun and lively atmosphere during your stay, and we are delighted that you have contributed positively to your experience.Regarding food, we appreciate your comments and we will take them into account to continually improve our gastronomic services. We are also pleased to know that you were able to find satisfactory dining options around our property.We hope to have the pleasure of welcoming you again in the future and offer you an even more satisfactory experience.Kind regards

Estimada Maria Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas en términos de la calidad de nuestras instalaciones y el servicio proporcionado por nuestro personal.Reciba nuestras más sinceras disculpas por la falta de una caja de seguridad en su habitación. Esto no refleja nuestros estándares de servicio, investigaremos lo sucedido e implementaremos mejoras para asegurarnos estén en condiciones óptimas para nuestros huéspedes. Respecto al servicio de nuestro personal, es preocupante saber que encontró inconsistencias en la actitud y energía de nuestro equipo. Reconocemos la importancia de mantener un servicio amable y profesional en todo momento, por lo que tomaremos las acciones necesarias para que todos nuestros huéspedes reciban una atención amable. Esperamos tener la oportunidad de recibirte nuevamente en el futuro para demostrar los cambios positivos que hemos implementado.Saludos cordiales

Dear Don Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear RavannThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret to hear about your experience regarding the safety of our property during your stay on the beach. We want to assure you that the comfort and safety of our guests are of the utmost importance to us, and we are deeply concerned about any situation that may have caused discomfort.Please accept our apologies if your interaction with our security staff did not meet your expectations. We would like to further investigate what happened to better understand the situation and take appropriate measures to prevent such a thing from happening again in the future.We sincerely appreciate your feedback, as it helps us to improve and provide better service to our valued guests. We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear LilianThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We are very sorry to hear that your experience with our gastronomic offerings did not meet your expectations, we will share your impressions with our food and beverage team so that they can be taken into account for the implementation of improvements. Regarding the rooms, we are glad to hear that you were generally satisfied with them. However, we regret any inconvenience you may have experienced due to their size. We value your comments and will keep them in mind as we work to improve our facilities and services.We regret that your overall experience was not satisfactory and that you do not feel comfortable recommending our property. Your feedback is invaluable to us as it helps us identify areas of improvement and work on them to provide exceptional experiences for our guests.We hope you will give us another opportunity in the future to welcome you and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear James Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely appreciate your kind words and are pleased to hear that you enjoyed our adults-only, cleanliness and maintenance of our facilities, including our beach.We sincerely regret any inconvenience you experienced with beach vendors entering the property. We take the privacy and tranquility of our guests very seriously and will address this issue immediately with our security team to ensure that a serene and undisturbed environment is maintained.We appreciate your feedback as it helps us to identify areas of improvement and ensure that we continue to provide the best possible experience for our guests.We look forward to having the pleasure of hosting you again in the near future and providing you with an even more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Larry Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that you enjoyed our beautiful beach, as well as our excellent food and services.We value your impressions about the oceanfront rooms and regret that they did not fully meet your expectations. We take all of our guests' comments into consideration in order to continually improve our services and facilities. We are glad to hear that you were able to enjoy the amazing sunset views during your stay. In addition, we are pleased that you found our location convenient for access to the harbor and boat tours.We look forward to having the pleasure of welcoming you back in the near future and providing you with more memorable experiences. Best regards

Estimada Marisol Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos complace enormemente saber que disfrutó de su estancia en nuestro hotel y que recibió un servicio amable y excelente por parte de nuestro personal, especialmente en nuestro restaurante de buffet.Transmitiremos sus amables palabras a nuestro equipo, ya que siempre es gratificante para ellos recibir reconocimiento por su arduo trabajo y dedicación para hacer que su experiencia sea excepcional.Esperamos tener el placer de recibirle nuevamente en un futuro cercano y brindarle más experiencias memorables. Saludos cordiales

Dear Jeff We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation.We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations. Kind regards.

Dear MurielWe thank you very much for choosing us for your vacation, we are sorry to know that your rating of us has been negative, we would have liked to have gotten closer and improved your vacation experience.We look forward to welcoming you again and providing you with a much more memorable stay. Kind regards

Estimado Emmanuel Nos gustaría agradecer el maravilloso comentario que compartió después de su reciente visita a Crown Paradise, estamos encantados de saber que hemos superado sus expectativas y saber que ha disfrutado de cada detalle de su estancia.Esperamos tener pronto el placer de ser sus anfitriones nuevamente en sus próximas vacaciones.Saludos cordiales

Estimada Rosaura de la Cruz,Agradecemos que nos haya elegido para pasar sus vacaciones en nuestro hotel Crown Paradise Golden Puerto Vallarta, así como también agradecemos por tomarse el tiempo para comentar su experiencia en nuestro hotel. Esperamos que haya disfrutado de nuestras instalaciones y servicios durante su visita.Es genial saber que disfruto tanto su estancia en el hotel. Nos alegra saber que nuestra oferta gastronómica, las bebidas, las actividades, el bar en el piso 7 y los eventos en el club Nitro fueron de su agrado.Esperamos tener el placer de recibirle nuevamente en el futuro y ofrecerle otra estadía completamente memorable.Saludos Cordiales.

Dear Isela Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Francisco Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.Regarding the cleanliness issues you mention, we take the hygiene and maintenance of our facilities very seriously. We will take immediate steps to address the quality of the pool water, as well as clean the glass roofs and windows in all areas of the hotel.We are very sorry for any inconvenience caused by the timeshare offer. We understand that this may have been perceived as an inconvenience, and we will review our procedures to ensure that interactions with our guests are always transparent and respectful.Regarding the closing hours of the pools, we appreciate your feedback and will review this policy to determine if it is possible to extend the hours of operation to provide our guests with more flexibility and time to enjoy the facilities.We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Elizabeth Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Yvonne Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to know that you found the hotel itself beautiful and that you enjoyed the facilities such as the pool on the seventh floor, the fitness center and the tennis and volleyball courts. We are also glad that you received fantastic service from our staff and that the rooms met your expectations in terms of comfort.We are sorry to hear that the food did not live up to your expectations. We take your impressions about the buffet very seriously, especially regarding the temperature of the food and the saltiness of some dishes. We are committed to improving the quality of our food and that it is served with the best freshness and taste.We regret your impressions about the value of the all-inclusive and will take your suggestions into consideration. We regret that you were unable to try our restaurants due to your off-site dining, but we hope to have the opportunity to surprise you with our culinary offerings on a future visit.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards

Dear Casey Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.It fills us with joy to know that your experience at our resort exceeded your expectations and that you enjoyed every aspect of your stay. We are delighted to know that you found our gastronomic offerings so delicious and varied, and that the staff contributed to making your stay even more memorable with their friendly and attentive service.We look forward to having the pleasure of hosting you again in the near future and providing you with more memorable experiences.Best regards

Dear Scarlett Thank you very much for your kind opinion. We are very happy that your stay has been regular.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear David Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Christopher Thank you very much for your kind opinion. We are very happy that your stay has been average. We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Jemila Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.We regret that the food was not up to your expectations, we will share your impressions with our food and beverage team to be taken into account for the implementation of improvements in our gastronomic offerings.Regarding the problems in your room and the lack of response to your requests, we understand that this situation affected your experience. We will fully investigate the laundry service and the replacement of batteries for the remote control. These issues do not reflect our usual standards of service and customer care, and we will work diligently to rectify them and ensure that they do not reoccur in the future.We look forward to the opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Karly We would like to thank you for the wonderful comment that we shared after your recent visit to Crown Paradise, we are delighted to know that we have exceeded your expectations and to know that you have enjoyed every detail of your stay.We hope to have the pleasure of being your hosts again soon on your next vacation.Kind regards

Dear Martin We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regardsBest regards

Dear Andrew Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience did not meet your expectations. Comfort and attention are paramount to us, and we regret that we did not meet your expectations regarding luggage service. We will investigate what happened and take the necessary steps to improve in this regard.Regarding your impressions about availability in our restaurants. We take note of your feedback and will work on improving our processes to ensure a more satisfying dining experience for all our guests.We regret that the beverage selection did not meet your expectations, we will share your impressions with our food and beverage team to be taken into consideration for implementation of improvements in beverage selection.We hope you will give us the opportunity to serve you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Dylan Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Joseph Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Denise Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to know that your experience at our hotel was exceptional and that we were able to contribute to make your honeymoon a memorable one. We greatly appreciate your kind words about our service, food and beverage, facilities and views from your room. It is our goal to provide an unforgettable experience for all our guests and we are pleased to know that we achieved this with you.We will pass on your compliments to Daniel and our team who strive to ensure that every guest feels comfortable and welcome during their stay. Nothing fills us with more joy than knowing that your honeymoon was special and that you plan to return in the future.We look forward to welcoming you back and providing you with more memorable experiences.Best regards

Dear Jill Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are thrilled to hear that your stay at the Crown Paradise Golden was so positive and satisfying. It is an honor for us to receive such complimentary comments and to know that we have met your expectations once again.We take pride in knowing that our staff made your experience memorable, from the exceptional service provided by Yolanda to the additional assistance provided by Daniel, our outstanding bellman. We will pass on your kind words to our entire team, including the bartenders who prepared your delicious drinks.It is great to know that you enjoyed the excellent food in our specialty restaurants and that your room was spotless throughout your stay. We strive to provide a clean and comfortable environment for all our guests, and we are glad that we met your expectations in this regard.We look forward to welcoming you back on your next visit and providing you with more memorable experiences.Best regards

Dear Charles Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear about the negative experiences you had during your stay at our hotel.We sincerely apologize for the broken items in your room and the edge of the pool. This does not reflect the standard of quality we strive to maintain at our establishment. We will take steps to address these issues and ensure they are repaired quickly and effectively.We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Best regards

Dear Haylie Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We sincerely regret that your experience at our hotel did not meet your expectations and we apologize for any inconvenience you experienced during your stay.Regarding the temperature of the pools, we regret that the main pool was too cold for your comfort. We will investigate this issue to implement improvements to keep the water at a comfortable level for all our guests.Regarding food and beverages, we are sorry to hear that they were not up to your expectations. We will share your impressions with our food and beverage team so that they can be taken into account for the implementation of improvements in our gastronomic offerings.Regarding your room assignment, we are sorry to hear that your room assignment did not meet your expectations. We will take immediate steps to address these room assignment issues and ensure that our rooms are in optimal condition for all our guests.We are sorry to hear about the water pressure issues in the shower and the disturbing noises. We will work to address these issues and ensure that all aspects of our rooms are in perfect condition for our guests.We hope you can reconsider your decision and give us another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards