Dear Guest, Thank you for your review. We regret that you get that impression of our service. Our resort has always characterized for delivering excellent customer service, and we can assure you it is not our standard. We'll always try to deliver the best service. Please feel free to contact us directly for any assistance you may need in regards to your next stay, it will be a pleasure to help. Warm regards

Dear Hubertmaltez, Thank you for sharing your experience with us. It saddened us to know that we were not able to meet your expectations completely. Also, we regret that we do not have more details on the areas that you feel need improvement, we would have expected a more substantial review. On the other side, we appreciate that you received the cordial and professional service you deserve. It'll be a pleasure for us to share your comments with our team. We hope that thanks to the cordial attitude of our team, you will be able to return to our hotel and allow us to change your impression of our resort. Kind regards,

Querido Ricardo, Muchas gracias por calificar nuestras instalaciones y compartirlo con nuestros futuros huéspedes. Esperamos tener el placer de poder darle la bienvenida pronto de nuevo. Saludos cordiales

Dear Guest, Thank you for your evaluation. We lament that we couldn´t meet your expectations, but we hope to get a second chance to welcome you back and to mitigate your experience. Sincerely,

Dear Guest, Thank you very much for your short description about your stay. We're glad to know that you had a wonderful and relaxing time and received the attentive service which all our guests deserve. We're looking forward to welcome you back soon. Warm regards,

Dear Sada, Thank you very much for your recommendation. It's great to know that you and your family enjoyed your last stay, the fauna and gastronomic options. We're looking forward to welcome you all back this year. Warm regards,

Dear JK, Thank you very much for choosing us as destination for your trip. It's great to know that you enjoyed your stay. It'll be a pleasure for us to share your comments with Julio and Reynaldo. We're looking forward to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for your evaluation and support. We're looking forward to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for staying at The Level at Melia Caribe Beach. We love to know that you enjoyed your stay, our grounds and the received services. It was a pleasure for us to host you and we're looking forward to receive you soon again. Kind regards,

Lieber Gast, Vielen Dank für Ihre ehrliche Bewertung. Wir hoffe Sie hatten einen angenehmen Aufenthalt und haben unsere Parkanlage genoßen. Wir bedauern Ihre Anmerkung bzgl. unseres Personal, da Sie bekannt sind für Ihren freundlichen und professionellen Service. Wir hoffen jedoch das war die Chance bekommen Sie noch einmal bei uns begrüßen zu dürfen. Sonnuge Grüße,

Dear Sam, Thank you for choosing us as your vacation destination this time. However, we sincerely regret that we have not met your expectations. Rest assured, we will take in consideration your valuables remarks, in order to improve our services and achieve our guests entire satisfaction. We sincerely hope to have the pleasure of welcoming you again in a future occasion. Kind regards,

Lieber Gast, Danke das Sie sich die Zeit genommen haben unsere Anlage zu bewerten. Wir bedauern Ihre Bemerkungen über unseren Service, da unser Team normalerweise für seine freundliche Einstellung und Professionalität geschätzt wird. Wir hoffen das Sie uns noch einmal die Chance geben Sie vom Gegenteil zu überzeugen, und würden uns freuen wenn wir Sie bei uns nochmal begrüßen zu dürfen.

Dear Guest, Thank you very much for your honest feedback. We lament that we could not convince you from our property. On the other hand you may feel assure that we take seriously in consideration your particular observation. We are also sorry for the situation you went through with the Vacation Club. Attending to the presentation is optional to guests and those who choose to attend can leave the presentation at any moment. We will follow up your comments with the club team, to ensure our guests receive the best treatment at all times We would love to host you again at The Level at Melia Caribe Beach. Sincerely,

Dear Guest, Thank you very much for rating us. We hope to welcome you back soon to The Level. Kind regards,

Dear Kate, Thank you very much for your lovely comment. We love to know that you spend a great time, enjoyed the landscape and the surrounding nature. We're looking forward to welcome you back soon. Kind regards,

Dear Guest, Thank you very much for visiting our resor. We're looking forward to welcome you back soon. Sincerely

Dear Guest, Thank you for visitng us. We hope to get another chance to welcome you back. Sincerely,

Dear Guest, We appreciate you support. We look forward to welcome you back soon. Sincerely

Dear Guest, Thank you for your evaluation. We look forward to welcome you back. Kind regards

Dear Guest, Thank youvery much for staying at our hotel. We look forward to welcome you back. Kind regards

Dear Guest, Thank you very much for selecting us as your vacation destination. We're glad to know that you had a great time, enjoying ''Casa Nostra'' and the a good service, especially from Marie. On her behalf...Thank you! We hope to receive you soon again. Kind regards

Dear Guest, Thank you for your excellent rating, we look forward for your next visit.

Dear Guest, We are glad to see you appreciated our beach, amenities and staff. We look forward for your next visit. Warm Regards

Dear Al, Receive our apologies for the situations I experience with the service provided by our staff. We strive to offer an excellent vacation to all our guests, and we are concerned to know that we have not met your expectations. Our resort has always been characterized by providing excellent customer service, and we can assure you that it is not our standard. We regret that you get the impression that someone from our staff did not show a respectful behavior. We do not support such and we will review in detail your report for the proper follow up. Furthermore, we'll share you concerns with the corresponding departments and be assured that we recently strenghten our fumigation programm. We sincerely hope to have the opportunity of welcoming you back, please do contact us directly, so we can take care of any details in advance, and ensure you have a totally great vacation.

Dear JustMe, Thank you very much for highlighting our exclusive The Level service. It's great to know that enjoyed your stay and the benefits from your The Level status. Our guests, who decided not to use The Level, have also the chance to use the free flow experience at our sister property, which is adult only. We look forward to welcome you back soon. Kind regards

Querida Rocio, Muchas gracias por su honesta retroalimentación. Esperamos que haya disfrutado plenamente de sus vacaciones. Nuestro servicio The Level le ofrece a nuestros clientes: playa y piscina exclusiva, amenidades especiales en la habitación, asistencia de un concierge, selección de almohadas, Sala VIP THE LEVEL con servicio diario de desayuno continental, internet gratuito, bebidas Premium, licores y aperitivos, y mucho más. Esperamos que nos brinde la oportunidad de darle la bienvenida nuevamente. Saludos cordiales

Dear Guest, Thank you for rating us. We hope to get the chance to receive you again, so we get the possibilty to provide you the memorable vacation you deserve. Kind regards

Dear Guest, Thank you for your review. We hope that you enjoyed your stay. Regarding your room, please allow us to comment that due to our tropical weather, humidity levels are high; therefore, we recommend our guests to keep the air conditioning on. Given any discomfort, we are also able to offer a room change or placing a dehumidifier in the room. Also we regret your comment about our service, as our staff is normally recognize for their gentle and professional attitude. You can be sure that we will share your feedback about the food with the corresponding department and they will take the necessary measures. Hopefully, we can surprise you next time you visit us. We remain at your disposal. Sincerely

Dear Ariel, Thank you for your lovely feedback. We're glade that you had a great time at The Level at Melia Caribe Beach and enjoyed a clean and beautiful environment. We will share your word with everyone and we look forward to welcome you back. Warm regards

Dear Matthew, We sincerely regret that we couldn't meet your expectations. We're hoping your wife will be better by now. We have considered that the feedback of our guests are useful for a continuous improvement; even more if they approach us the areas of opportunity to improve. Please be sure that we will follow up the opportunity areas you have given us, especially regarding our customer service, with the involved departments, and work with our team to improve those aspects. Than the most important aspect for us is the safety and welfare of our guests. The seaweed is a problem that you can find at all the beaches at the Caribbean. We work with a special seaweed net and daily cleanings in order to keep our beach clean. Please allow us also to highlight, that we follow strict cleaning procedures in our pools, and we can assure your comment is not our standard in any way. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Sincerely

Dear Guest, Thank you for staying with us. It will be a pleasure for us to welcome you back. Kind regards

Dear Guest, Thank you for joining us. It will be a pleasure for us to receive you again. Best wishes

Dear Ernesto, Thank you for your excellent rating, we appreciate your time and looking forward to welcome you back very soon. Warm regards

Dear Kiara, Thank you for your lovely review. It's great to hear that you had some memorable vacations. We look forward to welcoming you back, please feel free to contact us directly for any assistance you may need in regards to your stay, it will be a pleasure to help. Kind regards

Thank you for rating us.

Thank you for rating us.

Dear Guest. Thank you for your excellent rating, we appreciate your time and looking forward to welcome you back very soon. Warm regards

Thank you for visiting us!

Dear Guest, Thank you for your review. We regret that you suite wasn't near to the beach. We offer also Premium Room with Whirlpool Beach Side, featuring a king-size bed and a fabulous terrace with sofa and private patio with Bali bed with views of Bavaro beach, maybe this kind of room is an option for you the next time you visit us. We hope to get the chance to welcome you again. Warm regards

Dear Nelson, Thank you for your beautyful comment and for recommend our resort. It's great to hear that we meet your expectation. You family at The Level Melia Caribe Beach is waiting for you. Sincerely

Estimada Raquel, Gracias por hospedarte con nosotros y tu amable comentario. Nos alegra saber que haya disfrutado plenamente de sus vacaciones. Sera un honor para nosotros compartir sus palabras con Sandy. Estaremos esperando su pronto regreso. Saludos cordiales

Dear Guest, It is an honour to read your comments and to realise that you have enjoyed your vacations at The Level Melia Caribe Beach. We're glade to know that you received the cordial and excelent service you deserve. We hope to welcome you soon again. Kind regards

Dear Guest, Thank you for your review. Please receive our regret for the slow service while the check-in process, we have shared your remarks with our team at the involved departments, also your head up about the food quality. We strive to deliver a great time to our guests, and we are sorry to know we missed our mark this time. At the moment, we are carrying out important enhancements in our housekeeping procedures, and we will have your comments into account. We are also sorry for the situation you went through with the Vacation Club. Attending to the presentation is optional to guests and those who choose to attend can leave the presentation at any moment. We will follow up your comments with the club team, to ensure our guests receive the best treatment at all times. Your opinion as loyal member of our family is very valuable to us; and we thank you for helping us to enhance our service. We hope to have the opportunity of welcoming you back, please feel free to reach out to us directly whenever you consider visiting us again. We all will do everything in our hands to deliver a totally The Level time. Sincerely

Dear Guest, Thank you for your review. We regret your comments about our services as our staff is normally recognized for their gracious attitude and professionalism. Hopefully, we can surprise you next time you visit us. We remain at your disposal. Sincerely

Thank you for visiting us!

Dear V, Thank you for your lovely review. It's great to know that you had a amaying time. We'll analyse the situation you told us, to improve our service. We hope to welcome you soon again. Kind regards

Dear Yves, Thank you for your lovely review. It's great to hear that you had some memorable vacations. We look forward to welcoming you back next year, please feel free to contact us directly for any assistance you may need in regards to your stay, it will be a pleasure to help. Kind regards

Dear guest, Thank you for taking the time to rating your stay in our The Level at Melia Caribe Beach. We are delighted to know that we were able to create a wonderful stay for you. Hoping to welcome you once more to this enchanting location. Best regards

Thanks for visiting us and for your rating!