Dear Britt, thank you very much for giving us your take on how we are doing. We're glad that you had a great experience at San Giorgio Palace and enjoyed the location with convenient parking space, the comfort of our rooms and the quality of our breakfast. The entire team here is thrilled to receive such great rating and we look forward to seeing you again soon. Kind Regards

Dear guest, Thank you for taking time to share your feedback about your stay. It was a pleasure for us to receive your positive feedback that we will share with all the team. We do the best every day in order to assure our guests a pleasant stay in our hotel and we are glad to see that expectations meet reality Sincerely yours, Ersilia

Good evening Mr Jan, thank you for your opinion, which we appreciate a lot because it allows us to identify the areas to be improved to make the experience of our Guests unique. In the specific case, we have taken steps to eliminate the moisture present in the room, as you have pointed out, in order to align it with the quality standard of our services. Regards, Gianna.

Estimado Daniel, muchas gracias por su reseña. Estamos muy contentos de que haya apreciado mucho nuestros servicios y nuestra ubicación. Sentimos que haya tenido algunos problemas con la ducha. Vamos a averiguar y arreglarlo en seguida. Esperamos tenerle otra vez huésped en el San Giorgio Palace. Cordiales Saludos.

Dear Maeva, thank you very much for your nice review. We are happy you enjoyed your stay at San Giorgio Palace. As we told you at check out, we have no promotions including a bottle of wine, but we were glad to make you a discount on it. It was a pleasure to meet you and we hope we can see you another time. Kind Regards.

Dear Duane,thank you very much for giving us your take on how we are doing. We are so happy that you enjoyed your stay at San Giorgio palace and that you appreciated the hotel location as well the kindness of our staff, that is thrilled to receive such a good feedback.We are sorry for the trouble in finding the hotel, we hope this won't prevent you from booking again here the next time you find yourself thereabout. Kind regards.

Dear Amy,thank you for your kind review. We're glad that you appreciated the hotel location.Hope to have you again very soon!

Dear Natu,thank you for sharing with us your experience at San Giorgio Palace. The team is thrilled to receive such greatrating, and all us are pleased to have been able to make you feel comfortable during your stay.Come back soon! Kind regards,Sofia

Gentile Nicolas,la ringraziamo per aver dedicato un po' del suo tempo scrivendoci questa recensione. Siamo contenti che abbia goduto il suo soggiorno a Ibla. Ci incoraggia sapere che ci da una così alta valutazione. Speriamo di riaverla presto nostro gradito ospite. Cordiali saluti.

Dear Eduardo, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at San Giorgio Palace. We are so happy to read that our staff managed to make you feel at home during your stay and that you liked our little town su much.We look forward to having you here again soon!Kind regards.Sofia

Gentile Sig.ra Cantone, la ringraziamo per averci lasciato la sua recensione. Scusandoci per il disguido della biancheria (certamente pulita ma con alcuni difetti che non sono ahimè stati notati né dal nostro servizio lavanderia, né dalle nostre cameriere ai piani), ci teniamo a fare qualche precisazione sulle sue altre critiche. Iniziando dal parcheggio, ci teniamo a precisare che, oltre al parcheggio pubblico gratuito, abbiamo a disposizione anche un piccolo parcheggio, sempre esterno, di nostra proprietà; nonostante ciò, qualora gli ospiti all'arrivo comunichino di aver già sistemato la loro auto sulle strisce bianche, il nostro consiglio è quello di lasciare l'auto dove si trova, dato che il nostro parcheggio è a circa 50 metri di distanza dall'ingresso dell'hotel, mentre i parcheggi su strisce bianche sono praticamente di fronte all'ingresso stesso. La camera al terzo piano che le è stata assegnata presuppone un piano di scale da fare a piedi, è vero; è anche vero che aiutiamo i nostri ospiti al terzo piano con i bagagli e che le camere di cui ci parla non sono le uniche ad essere raggiungibili solo tramite scale: infatti, in una struttura differente da tutte le altre e praticamente incastonata nella roccia, si sono dovute trovare alcune soluzioni progettuali che prevedono qualche gradino per raggiungere alcune camere. Per ultimo, siete stati accolti da una ragazza che lei definisce "palesemente inesperiente". Ha indovinato: chi l'ha accolta lavora con noi da pochissime settimane. Io penso che ognuno di noi abbia avuto il suo periodo di inesperienza o insicurezza, nella vita e nel lavoro, e sono invece orgoglioso che abbia definito la stessa persona cortese: fra qualche settimana, l'inesperienza inizierà a diminuire, mentre la cortesia, che caratterizza chi lavora in questo hotel, sono certo che rimarrà. ) La invito a tornare a visitarci per verificarlo di persona, rimaniamo a sua disposizione. Cordiali Saluti.

Chere Mme Aurelie,merci beaucoup pour votre gentile revue et pour vos aimables paroles, nous sommes heureux que vous avez apprécié votre séjour dans notre hotel e que notre staff a reussi à vous faire sentir la bienvenue. Nous espérons vous accueillir à nouveau en tant que nos invitée de bienvenue.Bien cordialement,Sofia

Dear Thomas,Thanks so much for giving us your take on how we are doing. We are so happy that you liked so much our hotel and its location, as well us the kindness of our staff; we always try to make our guests feel at home during their stay.We look forward to having you with us again very soon!Kind regards.

Dear Natan, your review means a lot to us. We take pride in knowing that you enjoyed your experience, especially the comfort of our rooms and the excellence of our service. We are sorry to hear you did not appreciate our breakfast and will do our best to improve this service. Kind Regards

Dear Robert,thank you for your great review! We are happy to know that you appreciated the peculiarities of our hotel - the suggestive tunnel with elevator built inside the hill and the beautiful view of our panoramic terrace. We love the baroque charm of Ragusa Ibla and we work hard to share it with our guest. We’re happy to hear we hit the mark for you! We hope you'll stop by again soon! Kind Regards,

Gentile Marco, la ringraziamo per averci dato un suo riscontro sul suo ultimo soggiorno. Ci dispiace sinceramente per l'inconveniente che ha avuto durante il suo soggiorno, ma ci dispiace altrettanto e ci delude vedere una recensione così esageratamente negativa per un imprevisto non dipendente da noi, dopo vari soggiorni in cui abbiamo sempre cercato di trattarla nel migliore dei modi. Rimaniamo comunque a sua disposizione e le auguriamo una buona giornata. Cordiali Saluti.

Dear Larry, thank you for your review. We are sorry you did not appreciated the light setting of your room, but we are happy you appreciated your stay anyway. Kind Regards.

Grazie mille per la sua recensione. Cordiali Saluti.

Dear Javier, we really appreciate your business and helping to share the word about San Giorgio Palace. Kind regards

Dear Adrienne, thank you for you nice review! We are glad to know that you appreciated our breakfast and the view from our terrace. We hope to see you again! Kind Regards,

Gentilissimo Ruggero,la ringraziamo per questa splendida recensione. Siamo davvero contenti che abbia apprezzato la posizione strategica della struttura e, soprattutto, che il nostro staff abbia reso il vostro soggiorno un'esperienza piacevole.Speriamo di riavervi presto con noi!Cordiali saluti.

Dear Charles, thank you for the great review! We’re so happy to read that you loved your experience with us. We will make sure to share this with the rest of the team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Ragusa. Kind regards

Dear Henning, we really appreciate your business and helping to share the word about San Giorgio Palace. Kind Regards

Dearn Gary,thank you for sharing your experience in our hotel; we are always pleased and happy when guests appreciated their stay as you did, especially when they noticed the beauty and peculiarity of the structure and the location; thank you for appreciating the kindness of our staff that works constantly to make your stay pleasant and enjoyable. We hope to see you here again very soon.Kind regards.

Gentile Valentina,la ringraziamo per aver dedicato un po' del suo tempo lasciandoci una recensione; siamo molto lieti di sapere che abbia apprezzato ogni aspetto del suo soggiorno presso la nostra struttura; cerchiamo sempre di accontentare i nostri ospiti e farli sentire come a casa. Il nostro staff è sempre a vostra disposizione per rendere il vostro soggiorno un'esperienza piacevolmente indimenticabile. Saremo felici di riaverla con noi in futuro. Cordiali saluti.

Dear Murray, thank you for your review. The hotel entrance has signs. We also sent you a message via whatsapp with the right position of the entrance; our receptionist was long time on the telephone with you to give you indications, she came in the street to take you to the hotel and helped you with your luggage. I am sorry you were not able to find the hotel, but I think that our staff made everything that was possible to help you. Kind regards.

Dear Michele, your review means a lot to us. We are glad to read that you loved your experience with us and especially the unique architecture of the property and the cleanliness of the room and common areas of the hotel. We really appreciate your business and helping to share the word about San Giorgio Palace. Kind Regards

Gentile Piero, grazie per la sua recensione. Ci rende lieti sapere che il suo soggiorno sia stato piacevole e che il nostro staff abbia saputo dimostrarsi accogliente e premuroso. Cogliamo questa gradita occasione per porgerle i nostri più cordiali saluti.

Gentile Arianna, grazie per la sua cortese recensione. Siamo lieti di sentire che Lei abbia apprezzato la posizione della nostra struttura e soprattutto la gentilezza dello staff. Ci auguriamo di poterla ospitare di nuovo e rimaniamo a sua completa disposizione.

Dear Anthony, thank you for your nice review. We are glad you appreciated your stay at San Giorgio Palace even if you had some issues to find us. Actually, our hotel has two entrances: we strongly recommend our guests to enter from Via Ottaviano, that is the hotel main entrance where you can also easily park, and not from via Torrenuova, that is our exit near the city center and, as you said, it is a narrow street reserved to residents. Hoping to see you again, Best Regards

Dear Arleen, thank you for your review. We are happy to know that you appreciated our historic local decorations. We hope to see you again for a future stay, so that we can serve you the breakfast on our terrace once again.Kind regards

Dear Alan, thank you for your kind review. We are very glad to hear that you appreciated our location,our breakfast and above all our pleasant staff. We are sorry to hear you found the room austere and not to your liking. In any case, we hope to welcome you again and we remain at your complete disposal. Best Regards

Dear Guest, thank you very much for sharing your experience with us. We are really glad to know that you had a pleasant stay. Kind Regards

Gentilissimo Salvatore, la ringraziamo per la sua recensione e speriamo di poterla riavere presto nostro ospite. Cordiali Saluti.

Estimado Ariel, gracias por su reseña. Ha sido un placer conocer a toda su familia. Espero hayais pasado un buen tiempo en el San Giorgio Palace. Estamos a vuestra disposiciòn por vuestra proxima visita a Ragusa. Serìa un gran placer veros otra vez. Cordiales Saludos

Dear Guest, thank you for leaving your kind review. We are glad to know that you appreciated very much the hotel location and breakfast. Our hotel is built on the side of the hill going up to the city center and we do not have much spaces available. Even though, our breakfast hall on the 4th floor is always availbale and our staff can make coffe at that floor. Concerning your problem with our liquid soaps, we also have single dose soaps available. Thank you anyway for your suggestions; we hope you enjoyed your stay and to see you again. Best regards.

Dear Jean-Fracois, thank you for your kind review. We are very glad to hear that you were able to enjoy our structure. We would also like to thank you for your kind words toward our staff. Hoping to welcome you again, we remain at your complete disposal. Best Regards

Gentile Pierfrancesco, ci fa molto piacere leggere la sua recensione e ci rallegra sapere che abbia trascorso un piacevole soggiorno grazie alla posizione centrale della struttura, al comfort della camera e alla disponibilità del nostro staff. Cogliamo questa occasione per porgerle i nostri più cordiali saluti.

Dear Michael, thank you very much for your kind review. We are very glad you appreciated your second stay at San Giorgio Palace Hotel, its helpful staff and the exit to the city center on the 5th floor. Do not wait 8 more years to visit us again! ) Hope to see you and your family soon. Best Regards

Dear Réal, thank you for your kind review. We are very glad to hear that you appreciated the location of our structure and our staff. Hoping to welcome you again, we remain at your complete disposal. Best Regards

Dear Bridget, thank you for your kind review. Hoping to welcome you again, we remain at your complete disposal. Best Regards

Dear Jitendra, thank you very much for your kind review. It has been a pleasure to know you. I am glad to know you appreciated so much our staff and our property. I hope you also enjoyed the rest of your stay in Sicily. Best Regards

Gentile Federica, grazie per averci lasciato una recensione. Siamo lieti che il suo soggiorno abbia soddisfatto le sue aspettative e ci auguriamo di poterla rivedere presto. Cordiali Saluti

Gentilissimo Raffaello, la ringraziamo per il suo feedback. Siamo felici di leggere che ha apprezzato il suo soggiorno al San Giorgio Palace Hotel. Lavoriamo di continuo per migliorare la nostra struttura, sia in termini di manutenzione, che per quanto riguarda la colazione, che già contiene diversi prodotti freschi e locali. Speriamo quindi, giorno dopo giorno, di poter fare meglio su entrambi i fronti menzionati. Rimaniamo a sua completa disposizione e speriamo di poterla presto riavere nostro gradito ospite. Cordiali Saluti

Dear guest, thank you for your kind review. Best regards