Thank you

Dear Star, Thank you for sharing your thoughts. We aim to provide a comfortable environment for all our guests. We apologize if we did not meet your expectations. Your observations will help us enhance our guest experience. We hope to have the chance to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management

Dear Yessenia, We're thrilled to hear that you enjoyed your stay at Extended Stay America! Our team works hard to ensure a clean and welcoming environment, and it's lovely to hear that you found our staff excellent. Thank you for your kind words. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Thank you

Dear Jennifer, Thank you for being our guest and sharing your feedback. We appreciate your insights regarding the elevators and the condition of your room. We sincerely apologize for any inconvenience you experienced. Please be assured that your satisfaction is our priority, and your comments are crucial in our continued efforts for improvement. We hope to have the opportunity to welcome you again so we can provide you with the seamless visit you deserve.Sincerely,Hotel Management

Dear Christina, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the odor in your room and the bathroom drains. Your comments are valuable, and we will address these concerns with our team to ensure a more pleasant experience for our guests in the future. Your satisfaction is important, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear George, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear Gena, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear GERALD, Thank you for sharing your thoughts on your recent stay. We apologize for any disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. Our commitment is to provide exceptional service and amenities, and we regret falling short of your expectations. Your comments will be shared with our team to address and improve upon these issues. We appreciate your honesty and hope to have the chance to regain your trust in the future. Sincerely,Hotel Management

Thank you

Dear Shelton, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you faced during your late check-in. We understand that it can be frustrating, and we appreciate your patience. Your feedback will help us improve our late check-in procedures to ensure a more seamless experience for our guests in the future.Sincerely,Hotel Management

Thank you!

Dear Elizabeth, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Thank you

Thank you

Thank you

Dear Ophelia, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Julia, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Guest, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are implementing measures to enhance our housekeeping protocols to prevent a recurrence of the issue. We would be delighted to demonstrate our progress during your next visit.Sincerely,Hotel Management

Dear Yitzhak, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Laura, Thank you for the review and for sharing your experience. We are sorry for your disappointment with smoking in a non-smoking area. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope to welcome you back to our hotel.Sincerely,Hotel Management

Dear Vonisha, We apologize for not honoring your reservation and for the frustrations you experienced due to the lack of responsiveness from our front desk associates. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Furthermore, please allow us to evaluate the mentioned situation regarding the fee to see what went wrong; meanwhile, reach out to us at the hotel for any further concerns. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Marwan, Thank you for choosing us and sharing your reviews. We are sorry for not providing you with a better stay. Our priority is to provide clean and comfortable accommodation, and our housekeeping does a great job of maintaining the entire area. We apologize if our team overlooked this during your time with us. Please allow us to discuss this with the team and ensure this is not repeated. We hope to gain your confidence in us and host your next stay whenever you are in our area again.Sincerely,Hotel Management

Dear Larry, Our team strives to ensure an enjoyable visit for our guests. Therefore, we sincerely apologize for the unfortunate events during your stay. We take our guests' safety and security very seriously and have policies and procedures in place to ensure this for everyone. Please know we genuinely care about providing exceptional services and accommodation, and we are working to identify how we can improve our guest satisfaction moving forward. Thank you for your review and for being our guest. We would love to have you return so we can make it up to you.Sincerely,Hotel Management

Dear Eddie, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Odessia, Thank you for choosing our hotel during your recent visit to our area. It is nice to know you were pleased by our warm hospitality. However, we are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Bruce, Thank you for your positive review of our Extended Stay America. Your kind remarks about our clean, comfortable, home-like accommodations are greatly appreciated. We hope you will stay with us again. Thank you! Sincerely,Hotel Management

Dear SONDRA, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Thomas, thank you for sharing your recent experience at Extended Stay America. We were delighted to read that our location near the airport was perfect for your travel plans. Thank you for allowing us to be of service.Sincerely,Hotel Management