Hello Barbara, We apologize for the inconveniences you encountered during your stay. We appreciate your feedback and will address your concerns with our team for immediate improvement. Our aim is to provide all guests with a comfortable and enjoyable experience. Thank you for bringing this to our attention.

Hello Barbara, We take guest feedback seriously and apologize for any inconvenience caused. Your comments have been shared with the relevant team for review. We always strive to maintain the privacy and security of our guests' rooms. For any further concerns or feedback, please don't hesitate to contact our management team.

Hello Barbara, We take guest feedback seriously and will investigate these claims. Your experience does not reflect our usual standards of service. We encourage all guests to report any concerning behavior immediately for swift action. Thank you for sharing your comments - we aim to ensure all guest stays are enjoyable.

Hello Barbara, We're pleased to hear you had a great stay and appreciate your feedback on the cleanliness of the hotel. Rest assured, maintaining a bug-free environment is a top priority for us. Should you have any future concerns, please feel free to contact our management directly. Thank you for choosing to stay with us.

Hello Barbara,We're glad to hear you enjoyed your stay with us! It's wonderful to know that you found both our room and location to your liking. Should you have any feedback or suggestions for improvement, please feel free to contact management directly. We appreciate your review and hope to welcome you back in the future.

Hello Sergio,We're delighted to hear you appreciated our affordable rates and found our facilities to be tidy during your visit. Thank you for choosing our hotel for your short stay. We hope to welcome you back in the future should your travels bring you our way again.

Hello Bryan, We appreciate your feedback regarding our lobby coffee area and will share your suggestion with our team for future improvements. Your input is important to us as we strive to enhance our guests' experience during their stay with us. Thank you for bringing this to our attention.

Hello John, Thank you for taking the time to tell us about your stay at the Red Roof Inn Durham - Duke Univ Medical Center. I am disappointed that your experience did not meet your full expectations, as you indicated that your reservation could not be found, room 301 needs to be assess along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all our guests, it seems that we have fell short with you, so I am making the staff aware of your review score and will ask for room 301 to be inspected. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Diana,We are thrilled to hear that you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

Hello Carolyn,We are thrilled to hear that you found our rooms to be clean and comfortable during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back in the future for another pleasant stay.

Dear Alliah,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN DURHAM - DUKE UNIV MEDICAL CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the flexible reception and your room choice. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Madison,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN DURHAM - DUKE UNIV MEDICAL CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our super nice staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Irene, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Dear Khrystal,I appreciate you sharing your feedback following your stay at the Red Roof Inn Durham - Duke Univ Medical Center. I was saddened to read that your stay fell short of your expectations due to not receiving your deposit odor of the main office and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof Management RediResponse Specialist

Hello Clover,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

Dear Allan, We are sorry to hear about your recent experience at the RED ROOF INN DURHAM - DUKE UNIV MEDICAL CENTER. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Hello Sergio, We appreciate you taking the time to share your experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

Hello Maryame, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. Cleanliness is a top priority for us, and we have shared your feedback with our housekeeping team to ensure such issues are addressed. We appreciate your feedback and hope to have another opportunity to serve you better in the future.

Thank you for taking a moment to leave a review, Tessa. The staff and I at the Red Roof Inn Durham - Duke Univ Medical Center were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Hello Joyce,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback regarding our convenient location. We apologize for any inconvenience caused by the telephone and lamp issue. Your feedback is valuable to us and will be shared with our team for improvements. We hope your surgery went well and wish you a speedy recovery.

Estimado Elimar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en RED ROOF INN DURHAM - DUKE UNIV MEDICAL CENTER. Es fantástico ver que disfrutó de su estadía, lo que resultó en una puntuación de 5/5. El equipo de Red Roof se enorgullece de leer que realmente le encantó el servicio que recibió y que fue agradable. Nuestro objetivo es ofrecer una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estancia. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,LaTundeGestión del techo rojoEspecialista en RediResponse

Hello Temesha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Julius,The staff at the Red Roof Inn Durham - Duke Univ Medical Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Paul,Thank you for sharing your feedback regarding the cleanliness of your room. We apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be addressed with our housekeeping team to ensure such oversights are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

Hello Hashawn,We're thrilled to hear that you had a fantastic experience during your stay! We hope to have the pleasure of welcoming you back again in the future.

Hello Clarence,We're sorry to hear about your experience at our hotel. We value your feedback and will take it into consideration for future improvements. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

Hello Jade,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a fantastic experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back!

Hello Wanda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

Hello Tracey, Thank you for bringing this to our attention. We take matters like this very seriously and have immediately informed our pest control team to investigate and address the issue. We appreciate your feedback and will continue to strive for the highest standards of cleanliness and comfort for all our guests.

Hello Lisa,Thank you for sharing your feedback with us. We appreciate your compliments regarding the cleanliness of our property and the presentation of our beds. However, we apologize for any inconveniences you experienced during your stay. We take all maintenance concerns seriously, and we will address the issues you mentioned to ensure our rooms meet the high standards we strive for. We understand your decision to leave early and apologize for any disappointment caused. Please feel free to reach out to our management team if you have any further concerns or if there is anything else we can assist you with.

Hello Francisco Cobos, We're sorry to hear that your stay with us was not up to your expectations. We would greatly appreciate it if you could reach out to us directly with any specific feedback, as we value the opportunity to address any concerns you may have had. We hope to have the chance to make it right in the future.

Hello Kaci, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

Hello Wanda, Thank you for choosing our hotel for your stay! We appreciate your rating and hope that you had a pleasant experience. Should you have any further feedback or suggestions, we encourage you to reach out to our hotel directly so we can address any issues you may have encountered. We look forward to accommodating you again in the future.

Hello RICHARD,Thank you for sharing your feedback regarding our hotel's location. We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

Dear Guest,Thank you for choosing to stay with us during your transition to the area. We appreciate your kind words about our helpful and friendly staff. We apologize for any inconvenience you experienced with the cleanliness and maintenance of the room. Your feedback allows us to address these issues proactively. We're pleased to hear you found our location convenient and quiet. We hope to have the opportunity to welcome you back in the future.

Dear April,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Durham - Duke Univ Medical Center. I'm thrilled to see your comments regarding our pet-friendliness, affordable rates, clean location, comfortable bed and the other kind remarks you mentioned. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding space, disturbance and no microwave nor refrigerator. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

Hello Arleen,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience overall. If you have any specific feedback or suggestions, please reach out to us directly so that we can address any concerns. We value your input and look forward to welcoming you back in the future.

Hello Katheirne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - DUKE UNIV MEDICAL CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Joseph, We apologize for any inconvenience caused during your stay. Our housekeeping team strives to provide a clean and comfortable environment for our guests. We appreciate your feedback and will pass it along to the relevant departments for further review and improvement.

Hello Wanda,We are pleased to have had you as our guest and appreciate your 4/5 score. Our goal here at Red Roof is to provide clean and comfortable stays, so your feedback is appreciated.We would love to have another chance to provide you with a even better experience at our hotel the next time you're in town.Very truly yours,Red roof Management

Hello Taylor,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Asheesh,Thank you for being our guest here at Red Roof Inn. Were disappointed to see the issues that you've mentioned regarding not receiving good service, the room being unclean/having an odor and not having drinking water. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We at Red Roof wish you the best in your future travels. Sincerely, Red Roof Management

Hello Jared,We're glad you had a positive experience during your stay with us! If you have any specific feedback or additional comments, we encourage you to reach out to our hotel directly so we can address any concerns. We value your input and hope to welcome you back in the future.

Hello Joseph,Thank you for choosing our Red Roof Inn and letting us know that our location off of I-85/our friendly staff were the highlights of your stay. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, Joseph. We hope to see you again soon. Sincerely, Red Roof Management

Hello Brent,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

Hello Cherril,We are delighted to hear that our staff went above and beyond to ensure your visit was exceptional. Our competitive pricing and pet-friendly policy aim to provide convenience and comfort to all our guests. We understand the value of being located close to town, especially for solo travelers. We appreciate your feedback and thank you for choosing our hotel for your stay.

Hello David, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your initial room. We appreciate Nick's prompt assistance in resolving the issue and ensuring your comfort. We will address this with our housekeeping team to ensure that such oversights do not happen in the future. Your satisfaction is important to us and we hope to have the opportunity to provide you with a seamless stay in the future.

Hello Alexander,We are thrilled to hear that you had an excellent experience during your stay at our hotel! We strive to provide exceptional service and it is rewarding to know that we have met your expectations. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

Hello Debbie,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience. We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the near future.

Hi Arleen,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Durham - Duke Univ Medical Center. Please accept our most sincere apologies for the concerns you described regarding bags that were in the parking lot and the service from our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist