This hotel is not in Zermatt but in Randa which is about a 16 minute train ride from Zermatt. This means added cost and lost time whenever you need to go to town. That said, the hotel itself is good. The room was nice and clean with nice balcony giving a good view of the snow capped hills. The owner, Maurizio Monticelli, is a real character who does everything in excesses. Excessively friendly, excessively funny, excessively funny and excessively everything else.
We dined at the restaurant where he cooks himself and the food was, again, excessively delicious.
The breakfast was a let down though as there was really not much of a selection and what was there was all packaged stuff, nothing made fresh apart from the coffee.
Another thing was the almost total lack of WiFi. This is an area that could be improved on.
I was a little disappointed in that the booking mentioned a 10% discount on the food which Maurizio blatantly refused to honour. However, he made it up to us by offering us a free ride to the railway station at Tash to catch a train to Zermatt at our departure.
All in all, a different experience from the norm but a pleasant experience. Enjoyed our stay there.