We loved the modern contemporary design and cleanliness. We had an awesome dinner, best lamb my son had on our 12 days! Waitress great. Breakfast buffet nice!
Loved room decor and the views are wonderful.
We did NOT like the SURPRISE charge of $14,000 ISK. We asked if they could dry a bag of clothes jackets from recent rainstorm and the cost. We were told $500 ISK (~$4US). Great. We also asked for a load to be washed dried and the cost. We were told a little more then the 500 ISK dry only price.
I was aghast we were charged $14,000 ISK (~$98US). I called the manager and was told that we were undercharged for the dry load and that it was for water / labor, and was a miscommunication. I said we didn't miscommunicate, we were told the price upon seeing our 2 bags. They listed 28 items, Our dry load was ~8 including large jackets & another ~15 in wash/dry load including socks.
Happy to pay a 'little bit more' as we appreciated the service, yet very unhappy to have manager not honor quote given. Had we known upfront we'd be charged $98 US, we would have DECLINED the service, as that's certainly 'not a little bit more."
I wasn't planning to write a review, but an email asked, wanting to know what we did and did NOT like.
We will stay again if we visit the highlands as proximity is not too bad, but will not be doing laundry. Other hotels are reasonable. I had hoped to receive a credit in the $70US dollar range, and hope upon reflection that it will come. Thank you