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Beoordelingen van The Cove Rotana Resort

5 out of 5
The Cove Rotana Resort
Sheikh Mohammed Bin Salim Road, Al Dhaith South, Ras Al Khaimah

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 148 van 304 beoordelingen" "
Gastenscore: 8 - Goed. 93 van 304 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 304 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 304 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 304 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lilian

Reisde met familie
Positief: Netheid
4 nachten verbleven in oktober 2019
Reactie van General Manager op 26 dec 2019
Dear Valued Guest, Thank you for taking the time to rate your stay with us and we look forward to the opportunity of welcoming you back in the near future. Warm regards General Manager The Cove Rotana Resort

2/10 – Ontzettend slecht

jackie, amsterdam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel zonder onderhoud
Mooie ligging en heel vriendelijk personeel Slecht onderhouden zwembad , plastic hangt gewoon 30 cm los bij de trap Schimmel in badkamer Amper voldoende waterdruk om te douchen Hotel zit vol met russen die all inclusive formule geboekt hebben Ontbijt is een vreet schuur Ik had sea view geboekt en kreeg roof view.
8 nachten verbleven in februari 2018
Reactie van General Manager op 27 feb 2018
Dear Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your valued comment will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve. We hope this will not deter you from coming back to the Cove Rotana in the near future. Kind Regards General Manager The Cove Rotana Resort

10/10 – Uitstekend

Jane, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
wonderful stay
Incredible hotel. Amazing stay. Every thing lived up to a five star rating. Only small negative point: check in took too long..

10/10 – Uitstekend

Hoda

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding hospitality
1 nacht verbleven in april 2024

10/10 – Uitstekend

Suzanne, Glatens

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Du personnel très attentif. Les repas étaient bons, mais les mêmes plats revenaient souvent. Il faut eviter les heures de forte affluence si vous voulez manger dehors. Il y a beaucoup de familles avec des enfants en bas age. Aussi, beaucoup d'Allemands et de Russes. Il vaut mieux savoir parler Anglais. Il faut avoir des bonnes jambes ou utiliser le service des navettes pour se déplacer, surtout si vous avez une chambre en haut du resort et on veut remonter de la plage. J'avais 170 marches je la piscine pour adultes jusqu'à ma chambre... Les massages au Spa, sont au top. Si non, c'est un dépaysement totale, un endroit pour se détendre. J'y retournerai.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Jens

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very surprised by Rotana Cove Resort. I felt very comfortable and the staff also played a very important role in this. Everyone is very friendly, helpful and never intrusive. I will definitely be back.
7 nachten verbleven in maart 2024

6/10 – Redelijk

Avril

1 nacht verbleven in januari 2024

8/10 – Goed

Dima

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is due for renovation, nothing major though! Amazing architecture and landscaping and views. Breakfast was delicious too !
1 nacht verbleven in januari 2024

10/10 – Uitstekend

CHRISTOPHE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property on the beach nice pools, great staff excellent service.
1 nacht verbleven in december 2023

4/10 – Matig

Stuart

Reisde met een groep
Negatief: Netheid, personeel en service
This is not a 5 star resort in anyway - more like a 3 star. The resort is lovely but its operational style is a disaster. To many issues to mention - but the most unbelievable one was that the last breakfast was at 10.30 - we arrived at 10.15 but 10.45 they were already clearing away the food so we couldn't finish breakfast. I paid over US$500 for one night. To be treated like this - unacceptable - I will never go back.
1 nacht verbleven in december 2023

4/10 – Matig

Mahmoud

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Eddy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Food quality can be improved
1 nacht verbleven in november 2023

8/10 – Goed

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Jayker Gaurang

2 nachten verbleven in oktober 2023

6/10 – Redelijk

ASIA

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service
The villa room is not clean, service to provide with shampo ..etc was bad and delayed for hours. System for exclusive rotana card holder is too old and need every time reg.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Khawaja

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

Ziad

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is outdated and older hotel, they need to start updating, the rooms are small, and doesn’t have iron or ironing board. You need to use golf carts to go to your room, and when I ordered the cart to check out it took them forever to send one.
2 nachten verbleven in september 2023

10/10 – Uitstekend

JOE

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Johnny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
review
an amazing place with amazing facilities
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful resort, peaceful, quiet, well ornamented with lights and beautiful trees and small roads of cobble stone. Lovely beach and beautiful pools (3 total). Staff is amazing and understanding and goes the extra mile to help out. For instance, I wanted a closer look to the sea and they helped me getting another room for my second day with a closer seaview. The only thing that could be improved a bit is the speed at which one can obtain a buggy to get around. Nonetheless, the resort is walkable for the most part, withstanding the weather. Overall great place, private, quiet, neat, well designed. Totally worth it.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Rico

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Sana

1 nacht verbleven in juli 2023

10/10 – Uitstekend

stuart

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very nice holiday destination in a quieter more private section of the UAE.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Mary

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and staff. Buffet left about to be desired though.
2 nachten verbleven in mei 2023

4/10 – Matig

Yakov

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Our stay was okay but the room was definitely not worth the price at all. It was overpriced multiple times of what it is worth. The room was tiny and had a smell of mold. The bed was rock solid. We woke up with sore body. Otherwise barbeque event was nice. The location is great and once you are out of the room and walk a bit, the view is nice. Not sure if I want to come back. We paid way too much for it.
1 nacht verbleven in april 2023

8/10 – Goed

Elsemarie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

IAN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent setup. Very nice views from rooms. The rooms are spacious. The beach is far to walk but the pool is very large ... Nice bars. The buffet was too hectic as many package tourists were there. The personnel was friendly. The front office, esp. Anastasia was very friendly and professional. The food quality could be better. We loved it and highly recommend this place. Very nice family vacation.
1 nacht verbleven in maart 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice view but service needs to be upgraded
Nice view from the reception area. But a staff at the restaurant had an unpolite attitude. It would have been better if she had an attitude appropriate with hospitality business. Hotel is not an immigration office.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Andre

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
you feel like you are in your own little village
3 nachten verbleven in januari 2023

10/10 – Uitstekend

arif

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Guest Service Team op 23 jan 2023
Dear Guest, Sunny greetings from The Cove Rotana Resort - Ras Al Khaimah! We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Cove Rotana Resort. Best wishes, Klaus Reinwand General Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Family stay
The service was very poor and obviously understaffed for the number of guests. The hotel is really nice with a special vibe but it is a little outdated. Food was expensive and with an average quality. Check in took sometime. Beach was very clean. Good for families with young children
View from the room
2 nachten verbleven in oktober 2020
Reactie van General Manager op 28 okt 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with our team for further improvement. We hope to welcome you back in the very near future. Best Regards Klaus Reinwand General Manager

8/10 – Goed

IK, Dubai

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff are super friendly and are masters in Customer Service. I had one issue at the beginning and it was all perfectly resolved. Perfect destination for honeymooners, staycations or getaways
2 nachten verbleven in september 2020
Reactie van General Manager op 28 okt 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 – Uitstekend

Rania

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020
Reactie van General Manager op 28 okt 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 – Uitstekend

Mohammad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020
Reactie van General Manager op 28 okt 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 – Uitstekend

Bram

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020
Reactie van General Manager op 28 okt 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

4/10 – Matig

Swati

Reisde met familie
Negatief: Personeel en service, comfort kamer
Amazing Establishment - BUT Poor Service
We originally had booked 2 rooms. Both rooms were given late. 1st room 8020 and then one hour later 8012. We also requested both rooms be next to each other when we initially booked the rooms from Hotels.com. Also we did not get the view from the room which we originally had booked for (Deluxe Room) which we paid extra for. Then after getting the key to 8020 - as we were walking to van to take us to the room, I noticed where my luggage was on the trolley, there was also someone else's garments which were on top of my luggage - to be exact it was on top of my 7 month old's foldable bed. In current conditions with COVID, this was very appalling. I raised the concern to the attendant who was putting other peoples garments on top of my luggage - at which the attendant completely ignored my concern. Then I went back into the reception and raised the issue, and also raised the issue with Ibrahim (Front end manager). The difficult part was obtaining a van to take us to and from the beach + pool. Waiting time was ridiculous as we had to make several calls because we had a children 5yrs and below with us, walking in the heat was difficult for them. At one point when we were taken from beach back to our rooms - the driver made another stop to pick up additional guests to pack the vehicle. Now this is another COVID precaution red flag - especially with a newborn in the vehicle the driver was mixing up guests.
1 nacht verbleven in september 2020
Reactie van General Manager op 24 sep 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us.I am very sorry to hear that your stay did not meet expectations. Whilst, not making any excuse the resort strictly complies with the Operational Guidelines established by Ras Al Khaimah Government concerning Covid 19 to ensure the safety of guests and colleagues. Please be assured that your comment has been shared with our team for further improvement. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

6/10 – Redelijk

omar

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
bad experience
When I booked the villa. I thought it will be amazing, but I faced the fact of facility had old furniture , bad smells , unclean and in safety pool , old style bathrooms need to be changed. Really I would never go back there again.
2 nachten verbleven in september 2020
Reactie van General Manager op 24 sep 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

10/10 – Uitstekend

Khalid

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Cove.. The amazing place
Whether was amazing. Room was clean and housekeeping staff was very kind.
1 nacht verbleven in augustus 2020
Reactie van General Manager op 24 sep 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you had enjoyed your stay. It is encouraging to note that you were pleased with the services provided by our housekeeping team, i will personally share your compliment with them. We look forward to welcome you back in the near future. Warm regards Klaus Reinwand General Manager

10/10 – Uitstekend

Mohamed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2020
Reactie van General Manager op 24 sep 2020
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 – Uitstekend

Liudmyla

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020
Reactie van General Manager op 13 aug 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

8/10 – Goed

SAJEER

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in juli 2020
Reactie van General Manager op 13 aug 2020
Dear Valued Guest, Thank you for taking the time to rate your stay with us.We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best Regards General Manager The Cove Rotana Resort.

4/10 – Matig

Walid

Reisde met familie
Negatief: Comfort kamer
Too early to enjoy staycations
To be fair the major influence is the fact that the COVID-19 conditions made it very difficult to enjoy. We were relegated to pool or room and restricted restaurant services So we did not even stay the night. A case of wrong timing.
1 nacht verbleven in juli 2020
Reactie van General Manager op 13 aug 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I am very sorry to hear that your stay did not meet expectations due to Covid-19. We hope to welcome you back when the pandemic is over. Warm regards General Manager The Cove Rotana Resort

4/10 – Matig

CM, Dubai

Reisde met familie
Negatief: Personeel en service, voorzieningen
The hotel tried to follow safety guidelines but the first room provided was a smoking and it smelled of mold. Majority of the staff were rude and curt during our stay. We would not stay there again
1 nacht verbleven in juli 2020
Reactie van General Manager op 13 aug 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apologies and be assured that this is not the usual treatment. Corrective customer service training will be conducted to improve friendliness and attentiveness. We hope to welcome you back in the near future. Kind regards General Manager The Cove Rotana Resort

4/10 – Matig

Mousa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Bad Stay.
Dears, My experience was very bad, this was my first visit to this hotel and unfortunately it will be the last, and here I will mention a few points : 1- The room was smelly and dusty. 2- The Tv signal was lost and there was no channels at all 3- The Sink was broken and whole was blocked adding to that we found that the water that is coming from the water faucet was yellow! means not clean. 4- The service was very poor due to the current circumstances so it was taking like 20 - 25 mins to get car for transportation between the rooms and the Main restaurant or to the beach. 5- My wife passed out due to the heat on the beach and they didn't send a car to pick us from there for more than 35 mins!! more than 5 calls to reception and no response. IN the end I had to check out 1 day before my check out due to this poor service.
2 nachten verbleven in juni 2020
Reactie van General Manager op 13 aug 2020
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. We hope to welcome you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020

8/10 – Goed

BB, Washington DC

Reisde met familie en kleine kinderen
Beautiful grounds with hills and winding roads. Gorgeous views and beach. Property dated needs facelift. Rooms small for UAE resorts. Staff not at 5* level more of 3 stars... they mean well but are inexperienced.
2 nachten verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in januari 2020

8/10 – Goed

Ajay

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019
Reactie van General Manager op 22 jan 2020
Dear Valued Guest, Thank you for your rate and for staying with us. We look forward to welcome you back in the near future. Warm regards General Manager The Cove Rotana Resort