Dear Sue Thank you so much for your taking the time to leave this review. We are delighted to learn that you had an exceptional experience with us at Crowne Plaza Reading East ( Mr Jct 10) and that you were happy with the service at the hotel. We will pass on your kind words to the team members and hope to welcome you again very soon.Best wishesHotel Management

Dear KayleeThank you so much for taking the time to leave your positive review, it really means a lot to us! We are so pleased to read that you enjoyed your stay and experience at our hotel. We look forward to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management

Dear SimonaThank you very much for your positive review related to your experience with the Crowne Plaza Reading East We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management

Dear JoThank you very much for your positive review related to your experience with the Crowne Plaza Reading EastWe appreciate your loyalty to IHG and frequent custom at our hotel, and your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and warm friendly service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Looking forward to welcoming you back to Crowne Plaza Reading East soonKind RegardsThe Hotel Management

Dear BenThank you so much for taking the time to leave your detailed review, it really means a lot to us! We are so pleased to read that you and your family enjoyed your stay and experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management

Dear Nina We very much appreciate you taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza Reading East with your AuntieIt is with pleasure we read your lovely comments relating to the friendly service delivered by our team members, the design and ambience of the entire hotel, and the great wellness & spa facilities at our Esprit Spa.Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Reading East hopefully soon.Kind RegardsThe Hotel Management

Dear EleanorThank you very much for your positive rating regarding to your experience with us at the Crowne Plaza Reading East Looking forward to welcoming you back,Kind RegardsThe Hotel Management

Dear Holly We very much appreciate you taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza Reading EastIt is with pleasure we read your lovely comments relating to the friendly service delivered by our team members, the design and ambience of the entire hotel and the impeccable cleanliness throughout Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Reading East hopefully in the near future Kind RegardsThe Hotel Management

Dear Stephen JonesThank you for taking the time to provide feedback regarding your booking at Crowne Plaza Reading East .As you will be aware you made a 2 night booking from 20 October for 2 nights. You contacted the hotel on the day of arrival to request that we cancel your booking at the last minute , and it was explained that unfortunately this would not be possible without charging just for the first night. Hopefully you will get a chance to stay with is in the future to actually experience our wonderful 2AA rosette restaurant , our superb Esprit Wellness & spa facilities and our great friendly service Regards Hotel Management

Dear LouiseThank you so much for choosing to stay with us at Crowne Plaza Reading East, and for sharing your very positive feedback We are really pleased to note you enjoyed every aspect of your stay from the modern luxurious and very clean rooms, the friendly team and the great breakfast.We are very happy to note we are your preferred hotel and look forward to welcoming you back hopefully soonRegards Hotel Management

Dear MattThank you very much for being our guest at Crowne Plaza Reading East and for sharing your positive rating about your experience.Looking forward to your next stay with usRegards Hotel Management

Dear ArieThank you very much for staying with us at Crowne Plaza Reading East with your daughter. We apologise that you were not expecting a pre authorisation on your credit card at time of arrival. As explained by the reception manager, IHG, along with most other major hotel companies, utilizes credit and debit card authorizations as a standard practice. It is assumed when you make a reservation for one of our hotels, the credit/debit card account number you provide has sufficient funds available to be used as a guarantee. An authorization hold amount, in some situations, may be up to the total amount of your room and tax charges for your entire stay, including incidentals ( 75.00 / room / night).The issuing bank/credit card company governs the release of an authorization hold, and the release time varies according to each company’s individual policies. Some banks recommend against the use of a debit card for travel purposes, as this practice is common within the travel industry. If you would like further information regarding your bank’s individual policies, please contact them directly.Once again, thank you for staying with us and we hope you enjoyed your stay . We value you as our guest and hope you will continue to choose IHG for your future travel needs. Kind regards Hotel Management

Dear Gill Thank you so much for your taking the time to leave this review. We are pleased to note you enjoyed the abundant breakfast offer so much If i can kindly clarify ,under the IHG Reward Club programme, points are awarded where guests book directly with IHG Thank you again for being our valued guest Best wishesHotel Management

Dear Mrs LEThank you for being on guest on 22.9.23.We note from your profile you arrived at the hotel after 04.30 to check in and due to the night audit procedure having been run, you had been marked as a no show, and night receptionist was unable to reinstate your booking as a result. We apologise that it took him 10 minutes to create a new booking for you on the system before he was able to check you in.We apologise if you felt that the night receptionist was impolite and have conveyed your feedback to him.We hope that you will give us an opportunity to stay with us again in the future as we do offer a new Crowne Plaza with superb 4 silver star facilities, 2AA rosette restaurant, and relaxing wellness & spa facilities as well as complimentary parking and a convenient location.Regards Hotel Management

Dear Anita Thank you so much for taking the time to leave your detailed review, it really means a lot to us! We are so pleased to read that you enjoyed your stay, and experience at our hotel and in particular the great service provided by our lovely team.We can’t wait to welcome you back to Crowne Plaza Marlow again hopefully soon !Warm regards Hotel Management

Dear Luca Thank you very much for your positive review relating to your stay with us the Crowne Plaza Marlow We are glad we have exceeded your expectations for high quality and service, although we apologise for any inconvenience due to our children's swimming times. (Children’s Hours (Mon-Sun) are: 8.00am to 10.00am 2.30pm to 5.30pm ) As you will appreciate we do need to also accommodate all of our guests including our adult guests and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for being our guest Looking forward to welcoming you back,Kind RegardsThe Hotel Management

Dear Valued Guest,Thank you so much for your taking the time to leave this review about your stay at Crowne Plaza Marlow. We are delighted to learn that you had an exceptional experience with us and that you were happy with the service and cleanliness standards at the hotel. We hope to welcome you again very soon.Best wishesHotel Management

Dear DeborahThank you very much for your positive review related to your experience with the Crowne Plaza Marlow Your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management

Dear Valued GuestThank you very much for your positive review following your recent stay at the Crowne Plaza Marlow . We appreciate you taking the time to share your memorable experience.It is our main goal to ensure a comfortable and relaxing stay for our guests by providing the highest quality of service and accommodation, and we are very pleased to note how much you have enjoyed your time with us.Once again, thank you for your feedback. We hope to welcome you back in the near future,Kind RegardsThe Hotel Management

Dear James Thank you so much for taking the time to rate your stay with us at Crowne Plaza Reading East , it really means a lot to us ! We are so pleased to read that you enjoyed your experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management

Dear Stuart Thank you so much for your taking the time to leave this 10/10 review. It really means a lot to us to know your stay with us was perfect.We hope to see you again very soonBest wishesHotel Management

Dear Lyndan Thank you very much for choosing Crowne Plaza Marlow for your recent stay .I am sorry to learn that your experience fell short of your expectations, for which I would like to offer my apologies. Having checked our detailed guest tracker of feedack, we note that nothing was mentioned by you during your stay, or we would have done our best to address this at the time to make sure you had a great stay We hope you will give us another chance when next visiting the beautiful Marlow area Kind regards,Hotel Management