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Beoordelingen van De Vere Wokefield Estate

3.5 out of 5
De Vere Wokefield Estate
Wokefield Park, Goodboys Lane, Mortimer, Reading, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 140 van 326 beoordelingen" "
Gastenscore: 8 - Goed. 94 van 326 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 326 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 326 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 326 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
To be avoided at all costs - personally I could not even buy bottle water for my room as they have a water fountain system! But don’t provide jugs
1 nacht verbleven in mei 2024

8/10 – Goed

Hugh

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Spacious and clean
1 nacht verbleven in april 2024
Reactie van Kelly Norris op 6 mei 2024
Hi Hugh, Thank you for taking the time to review our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Prajendra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff, particularly Jasmine, were excellent in gheur customer service.
1 nacht verbleven in april 2024
Reactie van MH op 27 apr 2024
Dear Prajendra,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to the property soon. Kind Regards, The Guest Relations Team

10/10 – Uitstekend

Makhosini

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Peace and quiet
1 nacht verbleven in april 2024
Reactie van MH op 27 apr 2024
Dear Makhosini,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back to the property soon. Kind Regards, The Guest Relations Team

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kelly Norris op 22 apr 2024
Hi Paul. Thank you for the great review of our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Sonia

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in april 2024
Reactie van Kelly Norris op 22 apr 2024
Good Evening Sonia, Thank you for the great review! We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Steve

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were so friendly, helpful and professional. Every member of staff that we met were a credit to the brand hotel. My wife and I plus our german shepherd thoughily enjoyed our stay. Plenty of area to walk our dog and lovely areas for us to have breakfast. Will definitely return when in the area again.
1 nacht verbleven in april 2024
Reactie van Kelly Norris op 11 apr 2024
Good Afternoon Steve, Thank you for the great review, we are pleased you all enjoyed your stay and we will look forward to welcoming you again in the near future. Kind Regards, Guest Relations Team

8/10 – Goed

Nathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at Wokefield Park Estate...The hotel complex is large and has plenty to do, even for our seven yr old who was with us.. The hotel was clean and comfortable, if you opt for the delux or suite rooms in the manor, you will not be disappointed. The real standout for us was how polite and helpful the staff were, and the personal touch we experienced on our trip. I would recommend a stay at the De Vere Wokefield
2 nachten verbleven in april 2024
Reactie van Kelly Norris op 11 apr 2024
Good Afternoon Nathan, Thank you for the great review. We are pleased you enjoyed your stay and we hope to welcome you again soon.Kind Regards, Guest Relations Team

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great suite that was great value for the money!
1 nacht verbleven in maart 2024
Reactie van Kelly Norris op 11 apr 2024
Good Afternoon, Thank you for the great review. We hope to welcome you again soon. Kind Regards, Guest Relations Team

6/10 – Redelijk

Erin

1 nacht verbleven in april 2024
Reactie van Kelly Norris op 11 apr 2024
Good Afternoon, Thank you for taking the time to leave a review. We hope to welcome you again in the near future. Kind Regards, Guest Relations Team

8/10 – Goed

Melanie, Bristol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kelly Norris op 16 mrt 2024
Good Morning, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Thank youKind Regards, Guest Relations Team

10/10 – Uitstekend

Clinton

1 nacht verbleven in maart 2024
Reactie van Kelly Norris op 3 apr 2024
Good Evening, Thank you for the great review. We are pleased you enjoyed your stay with us. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Anoop

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van MH op 5 mrt 2024
Dear Anoop,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Gary

1 nacht verbleven in februari 2024
Reactie van Kelly Norris op 3 apr 2024
Hi Gary, Thank you for the great review of our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

2/10 – Ontzettend slecht

Jonathan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van MH op 5 mrt 2024
Dear Jonathan,Thank you for taking time to conduct your review regarding your recent stay. I would like to apologise that you faced difficulties during your time here at De Vere Wokefield Estate. We are always looking for ways to improve what we offer to our guests and we are glad to take your feedback on board to discuss and action upon the issues you outlined. We hope to welcome you back again.Kind Regards,The Guest Relation Team

6/10 – Redelijk

Simon

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van MH op 18 feb 2024
Dear Simon,Thank you for your valued feedback, I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Kelly Norris op 15 feb 2024
Good Morning Lee, Thank you for taking the time to leave a great review of our hotel. We are pleased you enjoyed your stay and hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 – Goed

brett

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I n new part all quiet and clean
4 nachten verbleven in januari 2024
Reactie van Kelly Norris op 7 feb 2024
Good Morning, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 – Goed

Paul

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kelly Norris op 7 feb 2024
Good Morning Paul, Thank you for the review of our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Jo

1 nacht verbleven in januari 2024
Reactie van Kelly Norris op 3 apr 2024
Hi Jo, Thank you for taking the time to leave us a great review. We are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

10/10 – Uitstekend

Narinder

1 nacht verbleven in januari 2024
Reactie van Kelly Norris op 16 jan 2024
Good Morning, Thank you for the great review of our hotel. We are so pleased you enjoyed your stay. We hope to welcome you again soon.Kind Regards, Guest Relations Team

10/10 – Uitstekend

Sue

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pre Christmas Visit
A very welcome stop over for us. Hotel Christmas decorations where stunning. Everything was just perfect. A perfect place for two weary travellers to stay. Our dog was welcome too
1 nacht verbleven in december 2023
Reactie van Kelly Norris op 9 jan 2024
Good Afternoon Sue, Thank you for the great review of our hotel. We are so pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

6/10 – Redelijk

Christopher

1 nacht verbleven in december 2023
Reactie van Kelly Norris op 9 jan 2024
Good Afternoon, Thank you for taking the time to review our hotel. We hope to welcome you again soon. Kind Regards, Guest Relations Team

10/10 – Uitstekend

B

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Kelly Norris op 12 dec 2023
Good Afternoon, Thank you for your great review. We are pleased you enjoyed your stay with us and we hope to welcome you again soon. Kind Regards, Guest Relations Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was made up for 2 and not the 3 people. Not impressed for the price of the stay but it was resolved in time.
2 nachten verbleven in december 2023
Reactie van MH op 11 dec 2023
Dear Guest,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Calvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van MH op 11 dec 2023
Dear Calvin,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Lawrence

1 nacht verbleven in december 2023
Reactie van MH op 11 dec 2023
Dear Lawrence,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff very comfortable and relaxing
2 nachten verbleven in december 2023
Reactie van MH op 11 dec 2023
Dear Chris,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Plesemtly surprised business traveller.
As good as it can be.
1 nacht verbleven in november 2023
Reactie van MH op 5 dec 2023
Dear Guest,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon.Kind Regards,The Guest Relations Team

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Kelly Norris op 5 dec 2023
Good Morning, Thank you for taking the time to review our hotel, we are pleased you enjoyed your stay and we hope to welcome you again. Thank youGuest Relations Team

4/10 – Matig

Christopher

Negatief: Personeel en service
There was no heating in our room and even though we requested a portable heater multiple times, they never provided one. Staff looked like they wanted to do anything but be hospitable.
1 nacht verbleven in december 2023
Reactie van Kelly Norris op 5 dec 2023
Good Morning, I hope you are well. Thank you for taking the time to review our hotel. Please accept our apologises you did not get the heater as requested and that you didn't find the team helpful. I will be sure to pass your comments on. I hope we can welcome you again in the future. Kind Regards, Guest Relations Team

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location for my business trip.
1 nacht verbleven in november 2023
Reactie van MH op 30 nov 2023
Dear David,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

8/10 – Goed

Neale

2 nachten verbleven in november 2023
Reactie van MH op 18 dec 2023
Dear Neale,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Russell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in pleasant countryside location. Reception staff were very helpful. Room was spacious and clean.
1 nacht verbleven in november 2023
Reactie van MH op 26 nov 2023
Dear Russell,Thank you for taking the time to leave a review from your recent stay. We are delighted that you have enjoyed your stay and we look forward to welcoming you back to the property soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

4/10 – Matig

Kate

1 nacht verbleven in november 2023
Reactie van MH op 20 nov 2023
Dear Kate,Thank you for taking time to conduct your review regarding your recent stay. I would like to apologise that you faced difficulties during your time here at De Vere Wokefield Estate. We are always looking for ways to improve what we offer to our guests and we are glad to take your feedback on board to discuss and action upon the issues you outlined. We hope to welcome you back again.Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Elaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay, very hospitable, great breakfast and beautiful grounds
Reactie van MH op 15 nov 2023
Dear Elaine,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Bob

1 nacht verbleven in november 2023
Reactie van MH op 13 nov 2023
Dear Bob,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van MH op 12 nov 2023
Dear John,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Andrew, Poole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice place in quiet countryside good for relaxing weekend away. Staff are very nice and accommodating and Pool is amazing, Sauna is also good but was out of order so hopefully this will be working next time we come. Will definitely re visit as this is one of our favourite places. Staff on check in was amazing and they upgraded our room so we had a door looking out on golf course which was super nice.
1 nacht verbleven in november 2023
Reactie van MH op 12 nov 2023
Dear Andrew,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

chris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight business stay.
Good spacious property. Like the pool. Good value.
1 nacht verbleven in augustus 2023
Reactie van MH op 12 nov 2023
Dear Chris,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,The Guest Relations Team

10/10 – Uitstekend

Ansar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place
1 nacht verbleven in oktober 2023
Reactie van MH op 1 nov 2023
Dear Ansar,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,Marriam HamidSenior Guest Relations Manager

6/10 – Redelijk

Annette

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
Too much to pay for drinks
The staff were fine and sent us off to our room. We got in and found that you could actually write your name in the dust on the glass topped bedside table. Everything else was OK. We went for a bar meal in the sports area, choose curry each and two glasses of wine. The bill was £60 plus. Staggered, we looked at the prices and found that a large red was £15 plus and a medium £11 plus. Way too much to be charging for drinks.
1 nacht verbleven in oktober 2023
Reactie van MH op 1 nov 2023
Dear Annette,Thank you for your review. I'm glad to hear you enjoyed aspects of your visit. I do apologise for any hindrances you have experienced and shall discuss your thoughts with the team accordingly. I do hope we can welcome you again soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

8/10 – Goed

Haroon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice views
3 nachten verbleven in oktober 2023
Reactie van MH op 1 nov 2023
Dear Haroon,Thank you for your valued feedback, I'm delighted you enjoyed your time with us and I do hope to have the pleasure of welcoming you again soon. Kind Regards,Marriam HamidSenior Guest Relations Manager

10/10 – Uitstekend

Zaynah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place for a getaway. Beautiful area and very clean. Worth the money and facilities were great. Would definitely visit again!
2 nachten verbleven in oktober 2023
Reactie van MH op 1 nov 2023
Dear Zaynah,Thank you for taking the time out to leave a review. We are delighted that you enjoyed your stay and we look forward to welcome you back to the property soon.Kind Regards,Marriam HamidSenior Guest Relations Manager

4/10 – Matig

Jason

1 nacht verbleven in oktober 2023
Reactie van MH op 13 nov 2023
Dear Jason,Thank you for taking time to conduct your review regarding your recent stay. I would like to apologise that you faced difficulties during your time here at De Vere Wokefield Estate. We are always looking for ways to improve what we offer to our guests and we are glad to take your feedback on board to discuss and action upon the issues you outlined. We hope to welcome you back again.Kind Regards, The Guest Relations Team

10/10 – Uitstekend

michael

1 nacht verbleven in oktober 2023
Reactie van Kelly Norris op 22 okt 2023
Good Morning, Thank you for the great review of our hotel, we are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

10/10 – Uitstekend

B

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice clean room, very quiet
2 nachten verbleven in oktober 2023
Reactie van Kelly Norris op 17 okt 2023
Good Evening, Thank you for taking the time to review our hotel, we are so pleased you enjoyed your stay. Kind Regards, Guest Relations Team

6/10 – Redelijk

Barry

Positief: Netheid, personeel en service
It was OK
The stay was OK (in the Manor House). The room was nice, it was very warm and the air on didn’t seem to work but opening a window fixed that issue. The hot water was spluttery when used (like it had air bubbles in it) the cold water was cloudy but we had complementary water bottles we could use in the kettle. We had dinner in the bar, the food was OK I had expectations of a higher quality. On the way back to the room we asked for more water for the kettle which never arrived. Bed was OK never sleep well in a hotel. Breakfast was nice buffet style very good quality and no complaints about that. Unfortunately asked for a pot of tea which when it arrived tasted like soap so someone didn’t rinse after washing. Just had the orange juice which again was of a poor quality. Experience was so mixed it would not take much to get it to a good one.
1 nacht verbleven in oktober 2023
Reactie van Marina Guest Relations op 16 okt 2023
Dear Mr Barry,Thank you for taking time to provide your valuable feedback. We are glad you enjoyed some aspects of your stay, however we are disappointed that some other aspects made your stay not as enjoyable as expected and we would like to sincerely apologise for the inconveniences caused. Please be assured we are taking your feedback on board to be discussed with the management of relevant departments and make changes and improvements accordingly. Thank you once again and we are looking forward to an opportunity to welcome you back to De Vere Wokefield Estate in the near future.Thank youKind Regards,Marina

8/10 – Goed

Stephen, San Diego

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Kelly Norris op 10 okt 2023
Good Afternoon, I hope you are well. Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to welcome you again soon. Kind Regards, Guest Relations Team

2/10 – Ontzettend slecht

ye eun

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I have some complaints about the room, wifi is not working I called reception but no answer, and the shower water was so weak that it was impossible to get the shampoo out of my hair. the lift was out of order and we had to walk up with luggage three flights of stairs to get to our room. the pool was clean but the sauna was out of order.
1 nacht verbleven in oktober 2023
Reactie van Kelly Norris op 10 okt 2023
Good Evening, Thank you for taking the time to review our hotel. Please accept our apologises for the shortcomings you experienced. Please be rest assured I will pass your comments onto the Senior Management Team as we do strive to improve. We hope to welcome you again in the future. Kind Regards, Guest Relations Team