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Beoordelingen van Holiday Inn Reading South M4 Jct11, an IHG Hotel

4 out of 5
Holiday Inn Reading South M4 Jct11, an IHG Hotel
Basingstoke Road, Reading, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 354 van 874 beoordelingen" "
Gastenscore: 8 - Goed. 351 van 874 beoordelingen" "
Gastenscore: 6 - Redelijk. 106 van 874 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 874 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 874 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slechte en kleine bedden en een douche die niet we
Personeel is vriendelijk bij aankomst. Kamer is ok, maar bedden zijn klein en slecht. De douche is het grootste minpunt. Hier komt (bijna) geen water uit. Toen we dit melden zeiden ze geen sorry, maar dathet wellucht komt doordat ze leidingen aan het vervangen waren. Al met al geen aanrader
1 nacht verbleven in augustus 2018
Reactie van Paul Pichamuthu, Operations Manager op 3 sep 2018
Dear Guest, Thank you for your review and kind comments about our staff. I am very sorry that there was a problem with your shower. Unfortunately this was due to a maintenance issue which has now been resolved. I do hope that we will be able to welcome you back in the future. Kind Regards,

4/10 – Matig

Lesley Karen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Would just like to say staff were amazing but when we arrived at hotel we did not have the room we asked for witch i think was not acceptable as i booked the hotel well in advance due to the stay also asked for more pillows for the room and did not get them not good again and on checkout they could not even find my name in the computer as again not good also you had children running around the restaurant in the morning when breakfast was on and there could have been a serious accident with hot teas and coffee due to you having to get your own from the machine thankyou mrs brooker.
1 nacht verbleven in april 2024
Reactie van Richard Hindley op 8 apr 2024
Dear Lesley Karen,Thank you for taking the time to provide your review of our hotel. We will use the feedback that you have provided to share with the teams to ensure that the issues raised do not reoccur.We do hope that you will give us the opportunity to show that your experience was a one off.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Steve

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and spacious. Wich is what i needed to study
2 nachten verbleven in maart 2024
Reactie van Richard Hindley op 30 mrt 2024
Dear Steve,Thank you for taking the time to post your review.We hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Joy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a lovely stay here. It was well located, we could check-in after midnight and the breakfast was great.
1 nacht verbleven in maart 2024
Reactie van Richard Hindley op 30 mrt 2024
Dear Joy,Thank you for taking the time to post your Fantastic review.We hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

alison

1 nacht verbleven in maart 2024
Reactie van Richard Hindley op 8 apr 2024
Dear Alison,Thank you for taking the time to provide your AMAZING review of our hotel. We are delighted to hear that you enjoyed your stay and hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Donna

Zakenreiziger, Reisde met familie
Very expensive restaurant, & one rude female member of staff
2 nachten verbleven in maart 2024
Reactie van Richard Hindley op 21 mrt 2024
Dear Donna,Thank you for taking the time to post your review.We hope to welcome you back to the Holiday Inn, Reading South again very soon.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Sean

10 nachten verbleven in februari 2024
Reactie van Richard Hindley op 20 feb 2024
Dear Sean,Thank you for taking the time to provide your review.We hope to welcome you back in the near future.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Fosi

1 nacht verbleven in februari 2024
Reactie van Richard Hindley op 21 mrt 2024
Dear Fosi,Thank you for taking the time to post your Amazing review. Reviews like yours really do go a long wayWe hope to welcome you back to the Holiday Inn, Reading South again very soon.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Brian

3 nachten verbleven in januari 2024
Reactie van Richard Hindley op 3 feb 2024
Dear Brian,Thank you for taking the time to provide your review! Reviews like yours really do go a long way for us.We hope to welcome you back very soon.Kind RegardsRichard HindleyFront Office Manager

8/10 – Goed

Jacquie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Richard Hindley op 2 feb 2024
Dear Jacquie,Thank you for taking the time to post your review, we are glad to hear that your stay was a good one and we hope to welcome you back in the near future.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Mr F A

1 nacht verbleven in januari 2024
Reactie van Richard Hindley op 31 jan 2024
Dear Mr F A,Thank you for taking the time to post your review, we really do appreciate it!Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Richard Hindley op 29 jan 2024
Dear Tim,Thank you for taking the time to post your review.We hope to welcome you back to the Holiday Inn, Reading South very soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Shinya

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staffs are very kindness!
6 nachten verbleven in januari 2024
Reactie van Richard Hindley op 29 jan 2024
Dear Shinya,Thank you for taking the time to provide your amazing review! Reviews like yours really do go a long way for us.We hope to welcome you back to the Holiday Inn, Reading South very soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second stay here, really comfortable but the msin thing is that the staff are absolutely brilliant. I dont know who recruits them but they are just lively people.
1 nacht verbleven in januari 2024
Reactie van Richard Hindley op 29 jan 2024
Dear Ian,Thank you for taking the time to provide your amazing review! Reviews like yours really do go a long way for us.We hope to welcome you back to the Holiday Inn, Reading South very soon.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Darren

1 nacht verbleven in januari 2024
Reactie van Richard Hindley op 12 feb 2024
Dear Darren,Thank you for taking the time to post your review, Reviews like your really do go a long way for us.We hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfy
The room is quite good, on-site parking is just in front of the hotel. ALDI is just nearby.
3 nachten verbleven in december 2023
Reactie van Richard Hindley op 9 jan 2024
Dear Guest,Thank you for taking the time to provide your review! Reviews like yours really do go a long way for us.We hope to welcome you back very soon.Kind RegardsRichard HindleyFront Office Manager

8/10 – Goed

Michelle-ann

1 nacht verbleven in december 2023
Reactie van Richard Hindley op 6 jan 2024
Dear Michelle-ann,Thank you for taking the time to provide your great review! We hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

2/10 – Ontzettend slecht

Ronald

1 nacht verbleven in december 2023
Reactie van Richard Hindley op 22 dec 2023
Dear Ronald,I am sorry to hear that your stay was an unsatisfactory one for you, I would like to hear more from you as to why your stay wasn't up to standard, please do contact the hotel to tell us more.Kind Regards,Richard HindleyFront Office Manager

6/10 – Redelijk

George

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Richard Hindley op 17 dec 2023
Dear George,Thank you for taking the time to provide your review, we use all review scores and comments to continuously improve our service.We hope that you will give us another chance to how that your experience was a one off.ThanksRichard HindleyFront Office Manager

10/10 – Uitstekend

Catherine

2 nachten verbleven in december 2023
Reactie van Richard Hindley op 15 dec 2023
Dear Catherine,Thank you for taking the time to provide your fantastic review!We do hope to welcome you back again soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Gerri

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Only issues were in restaurant where there were too few staff and service extremely slow with kitchen priority clearly given to Xmas party catering . The only waitress worked hard and did the best she could .
2 nachten verbleven in december 2023
Reactie van Richard Hindley op 8 dec 2023
Dear Gerri,Thank you for taking the time to post your review.We use feedback like yours to share with our team to ensure that these issues are not recreated within our hotel.We do hope that you continue to use the facilities and look forward to welcoming you back in the near future.Kind Regards,Richard HindleyFront Office Manager

2/10 – Ontzettend slecht

MICHAEL

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not Good
This is an old property. The room smelled mouldy and was worn. I won't ever stay here again.
6 nachten verbleven in november 2023
Reactie van Richard Hindley op 8 dec 2023
Dear Michael,I am sorry to hear that we did not meet your expectations on this occasion, since you departed early we agreed to refund the rest of your stay.I do hope that you will give us an opportunity to make things right.ThanksRichard HindleyFront Office Manager

10/10 – Uitstekend

Gregory

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice stay and layover.
Very nice stay. Clean and warm room. Breakfast was really good with a nice selection.
3 nachten verbleven in december 2023
Reactie van Richard Hindley op 8 dec 2023
Dear Gregory,Thank you for taking the time to provide your fantastic review!We do hope to welcome you back to the Holiday Inn, Reading South very soon.King Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Paul

1 nacht verbleven in november 2023
Reactie van Richard Hindley op 17 dec 2023
Dear Paul,Thank you for taking the time to provide your amazing review! Reviews like yours really do go a long way.We hope to welcome you back very soon.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my stay
1 nacht verbleven in november 2023
Reactie van Richard Hindley op 30 nov 2023
Dear Paul,Thank you so much for taking the time to provide your 5* review of our hotel.We look forward to welcoming you back in the future.Kind Regards,Richard HindleyFront Office Manager

10/10 – Uitstekend

Janet, Ridgecrest

Positief: Netheid, personeel en service en voorzieningen
Friendly staff, comfortable room, lovely breakfast choices, convenient to the freeway, and easy parking. The only two negatives: needs new carpeting throughout, looks old and dated with lots of stains; heating in the rooms can be overbearing and difficult to cool down...despite turning down the thermostat, it would turn back on again after a certain period of time...not good for a woman who is going through hot flushes! lol Overall a fabulous stay, highly recommend and would stay again.
3 nachten verbleven in oktober 2023
Reactie van Richard Hindley op 30 nov 2023
Dear Janet,Thank you for posting your amazing review of our hotel!we are delighted to hear that you had an enjoyable stay with us, we do take all comments on board and use these to continuously improve our services.We look forward to welcoming you back in the future.Kind Regards, Richard HindleyFront Office Manager

10/10 – Uitstekend

Craig

1 nacht verbleven in november 2023
Reactie van Richard Hindley op 30 nov 2023
Dear Craig,Thank you for taking the time to provide your fantastic review! We hope to welcome you back to the Holiday Inn Reading South again soon.Kind Regards,Richard HindleyFront Office Manager

4/10 – Matig

R M Javed

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not great
Room was lil stinky, on arrival we were told the payment is not done, but we had paid thru Hotels.com, Breakfast was not great, regular stuff like croissants or hasbrown were missing Overall even after paying heavy tariff it was disappointing
1 nacht verbleven in november 2023
Reactie van GM op 6 nov 2023
Sorry to hear of this experience. It certainly is not how we want our guests leaving. I will share your feedback with the team

2/10 – Ontzettend slecht

Nilesh

1 nacht verbleven in november 2023
Reactie van GM op 6 nov 2023
Please do let us know how we may improve your experience.

2/10 – Ontzettend slecht

David

1 nacht verbleven in november 2023
Reactie van GM op 6 nov 2023
Please do provide us with some feedback so we can review areas of dissatisfaction and hopefully improve our service.

10/10 – Uitstekend

Dorothy Ann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for your full marks

8/10 – Goed

Shamsul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and spacious.
Staff member was absolutely wonderful and made check in simple and swift. Room was nice and spacious with comfortable beds. Only issue was the room being too hot throughout the night even when thermostat was turned down. It automatically increased in temp, which was a little uncomfortable.
1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for your feedback. Our system is currently set to heating. If you do find this uncomfortable, please do switch the unit off to cool down the room.We hope you will return in the future.

4/10 – Matig

Carolyn

1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for your review. We would really appreciate some feedback to learn how to better improve your experience

10/10 – Uitstekend

Luciano

1 nacht verbleven in oktober 2023
Reactie van GM op 6 nov 2023
Thank you for your review

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 18 okt 2023
Thank you for the full marks

10/10 – Uitstekend

John

Friendly staff…excellent amenities..easy to find
1 nacht verbleven in oktober 2023
Reactie van GM op 18 okt 2023
Super review, thank you

10/10 – Uitstekend

David

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was very welcoming and we had a comfortable room and slept very well. The location was ideal. Some of the carpets and furnishings are in need of replacement but that was not an issue for us.
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Thank you for such lovely feedback. We are currently in a programme to replace some hotel carpets and hope you will see the benefit on a future visit.

10/10 – Uitstekend

Paul

1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Great, thank you

4/10 – Matig

Gleb

1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
We would love to know what more we could do, please share your feedback with us to help us improve.

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Great, thank you

8/10 – Goed

John

Positief: Netheid, personeel en service
EV charging positive point. Ok gym. Good breakfast. Basic room
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Thank you for your feedback, we hope to welcome you back again

6/10 – Redelijk

Lee

Positief: Personeel en service
Floors were filthy, cleaned our room but left the garbage, including our breakfast plates. Staff really friendly with our kids and ourselves, which made up for things. Great having a free breakfast every Monday, really helped with getting the kids fed for cheap. Room got really hot and couldn’t control the temperature.
6 nachten verbleven in september 2023
Reactie van GM op 5 okt 2023
I am sorry to read this and will share the feedback with the team. We have an ongoing programme to replace any worn carpets. Hopefully you will provide us with another opportunity in the future

8/10 – Goed

Abigail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no lift in the property
1 nacht verbleven in september 2023
Reactie van GM op 5 okt 2023
Unfortunately we do not have a lift but the team are always on hand to support if needed

8/10 – Goed

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff, good clean, eco friendly environment.
2 nachten verbleven in september 2023
Reactie van GM op 5 okt 2023
Super, come back soon

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Caring friendly staff
2 nachten verbleven in september 2023
Reactie van GM op 5 okt 2023
This is great to read, thank you

4/10 – Matig

Christopher

1 nacht verbleven in september 2023
Reactie van GM op 2 okt 2023
We would really appreciate some guidance as to how we may improve our services.

8/10 – Goed

Micheal

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van GM op 2 okt 2023
Thank you, we hope to welcome you back soon

8/10 – Goed

Troy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location with parking.
8 nachten verbleven in september 2023
Reactie van GM op 2 okt 2023
Thank you for your positive feedback

10/10 – Uitstekend

Rob

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were really friendly, location was great as just off the M4 and the room was clean and tidy which is all you need. Plus the breakfast was delicious and open til 11 so we even managed a lie in!
1 nacht verbleven in september 2023
Reactie van GM op 21 sep 2023
Everything you need from a hotel :-)Come back soon

10/10 – Uitstekend

Nick

1 nacht verbleven in september 2023
Reactie van GM op 6 nov 2023
Thank you for your great review