Dear Peter, Thank you for your feedback received following your recent stay at the Novotel Reading Centre. We will take your constructive feedback on-board to always improve our service and products. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Novotel and better meeting your expectations in the future. Kind regards, Marta Matilla I Reception Team Leader I Novotel Reading Centre I Reading RG11DP

Dear Edwin, Thank you for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Novotel and better meeting your expectations in the future. Kind regards, Marta Matilla I Reception Team Leader I Novotel Reading Centre I Reading RG11DP

Dear friend, We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was good to have you and to receive such lovely words, I will pass your feedback to our amazing team. Hope you enjoyed our lovely leisure facilities, sauna, pool, gym and steam room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Póvoa I Sales and Marketing Coordinator I Novotel Reading Centre I Reading RG11DP

Dear Timothy, We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was good to have you and to receive such lovely words, I will pass your feedback to our amazing team. It is good to hear that you enjoyed our lovely leisure facilities, sauna, pool, gym and steam room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Póvoa I Sales and Marketing Coordinator I Novotel Reading Centre I Reading RG11DP

Dear Andries, thank you for your great rating - it is really kind of you. We look forward to welcoming you back. Kind regards

Dear Guest, thank you for your great rating - it is really kind of you. We look forward to welcoming you back. Kind regards

Dear Guest, thank you for your great rating - it is really kind of you. We look forward to welcoming you back. Kind regards

Dear Guest, thank you for your great rating - it is really kind of you. We look forward to welcoming you back. Kind regards

Dear Mr. Kurt, We appreciate your feedback and apologize for any inconvenience caused. We are committed to maintaining our rooms to the highest standards. Our pricing reflects the quality and services we offer. We hope to welcome you back for an improved experience. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre

Dear Christine,Thank you for your feedback regarding the great location of the Hotel as well as the excellent service and breakfast.We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Grace,Thank you for your wonderful feedback with the cleanliness, breakfast and service. We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Wai Yee Tracy, Thank you for highlighting our convenient location. We are delighted that you found it to your liking. We look forward to welcoming you back soon. Kind Regards, Toni Tolentino Front Office Manager

Dear Ms. Lorna,Thank you for providing your feedback during your stay and we are glad that you find the breakfast great and the room quiet. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Nigel, Thank you for your feedback. We apologize for the inconvenience with parking and we have updated the site with our postcode for better access. We appreciate your understanding and hope you had a pleasant stay overall. Kind Regards, Toni TolentinoFront Office Manager

Dear Mr. Richard,Thank you for providing a review during your stay. We are looking forward to having you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Pritpal,Thank you for taking the time to share your feedback about your recent stay at Novotel Reading Centre. We sincerely apologize for the inconveniences you experienced during your visit. We understand that the hotel parking and elevator wait times were not up to your expectations. Your safety is our top priority and we appreciate you bringing up your concerns about the area surrounding the hotel. Additionally, we apologize if our staff did not meet your expectations in terms of their demeanor. Please be assured that your comments will be shared with our team for improvement. We apologize for any discomfort caused by the size of the rooms and the air conditioning. Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Jennifer,Thank you for an amazing review! We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Victor,Thank you for providing a feedback during your stay. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Philip,We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Natalie,Thank you for you review regarding your stay, we apologize for any inconvenience encountered. Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Jessica,Thank you for a wonderful feedback regarding your stay with us. We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Stephen,Thank you for providing your feedback regarding your stay and we are happy that you find the Hotel lovely. We would like to extend our apologies for any inconvenience encountered during your stay, we have relayed this to our Maintenance Team so they can check on it further.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Francis,Thank you for a wonderful review most especially for our staff.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Rachael,We are glad that you enjoyed your stay with us.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Richard,Thank you for taking the time to share your experience with us at Novotel Reading Centre. We appreciate your feedback and value our guests’ satisfaction highly. At Novotel, we strive to create a comfortable and pleasant stay for all our guests. We understand that you were disappointed with the condition of the room and lack of service provided in regards to providing water in the room. We have carafe of water in the Bar area should you need drinking water.Be assured that we take all feedback seriously and make every effort to improve our services so as to provide a better experience for all our customers.We hope you will give us another chance to demonstrate why we are known for excellent hospitality. Once again, thank you for your valuable feedback and we look forward to welcoming you back soon.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

Dear Niki,Thank you for providing a wonderful feedback. We are happy that you find our Hotel lovely as well as the Leisure Centre. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Ian,Thank you for a great review of your stay. We are glad that you find the beds very comfortable.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Darren,Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. James,Thank you for an amazing review! We look forward to having you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Abdullahi,Thank you for providing a wonderful feedback. We look forward to having you back with us.Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Karen,Thank you for a great review of our Hotel! We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Ms. Georgina,Thank you for a great review of our Hotel! We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Bruce,Thank you for your feedback and we are glad that you enjoyed your stay with us.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Condarrie,Thank you for a wonderful feedback on your stay. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

Dear Mr. Gilly,Thank you for providing a review regarding your stay. Bath Mats are available upon request as well.Thank you.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

Dear Ms. Kerrie,Thank you for a wonderful feedback regarding your stay with us.We look forward to welcoming you back.Kind Regards, Toni TolentinoFront Office Manager Novotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom T +44 (0) 1189 522 600 E: toni.tolentino@accor.com

Dear Mr. Derek,Thank you for providing a feedback regarding your stay and we look forward to having you back.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

Dear Mr. Diego,We are glad that you have enjoyed your stay with Novotel Reading Centre and thank you for your feedback.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

Dear Ms. Lok,Thank you for a great feedback and we look forward to having you back.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

Dear Mr. Gilly,We are glad that you enjoyed your stay with us and we look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

Dear Twyla, Thank you for providing a review regarding your stay especially for our Reception and breakfast staff. We will take note of your feedback regarding the parking.We look forward to welcoming you back.Thank you.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

Dear Crystal,Thank you for a wonderful feedback regarding your stay.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

Dear Mr. David,Thank you for providing a feedback regarding our staff. We apologize for any inconvenience encountered but we look forward to having you back with us.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom