I booked 3 rooms. The hotel were accommodating when we arrived to allowed us parking earlier than check-in; however, it went down hill from there.
We checked in later than evening to discover our 3 rooms were separate, not by floors by different hotel locations, 2 rooms were located within 1 building and the other room located down the road. This was the first disappointment of the evening that the hotel could not accommodate all 3 rooms which were booked under the same booking reference in the same location.
Furthermore, my grandfathers room were up several sets of stairs, an elderly gentlemen who is partially disabled. This caused problems as the lift was broken with a gentleman due out to fix it that evening but never turned up, between the 5 of us we managed to get my grandfather up to his room.
All rooms were meant to have amenities in them, only 1 room had wine in with the others not, 2 rooms had bottled water with the 3rd no water - in consistencies was very common!
Lastly & least disappointing a neighbor to one of our rooms (in the main block) had a party all night long with several guest arriving during the evening, excessively loud music and banging throughout the night. An interrupted / lack of sleep is an understatement.
When checking out (with the receptionist only turning up at gone 10am); we explained the above to her. She apologies and gave 1 bottle of wine as a gesture.
Unfortunately we will not be recommending or staying at premier suites again!