Deluxe driepersoonskamer | 1 slaapkamer, een bureau, een strijkplank/strijkijzer, gratis wifi
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Beoordelingen van The Bridge House Hotel

3 out of 5
The Bridge House Hotel
Reigate Hill, Reigate, England

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 52 van 525 beoordelingen" "
Gastenscore: 8 - Goed. 139 van 525 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 525 beoordelingen" "
Gastenscore: 4 - Matig. 102 van 525 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 525 beoordelingen" "

6,6/10

Netheid

7,0/10

Personeel en service

6,0/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

5,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Niks bijzonders. Het gebouw is oud en niet goed onderhouden.
1 nacht verbleven in juli 2019
Reactie van Barbara op 15 mei 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel zonder handdoeken
Grote kamer non smoking geboekt, er was gerookt op de toegewezen kamer. Alternatief: kamertje drie hoog achter. Geen handdoeken op de kamer, receptioniste gevraagd : handdoeken waren op, we moesten een paar uur wachten, dan zouden er handdoeken beschikbaar komen. Na enige stennis mijnerzijds werden de handdoeken van een andere kamer gehaald. Douche is handdouche van het bad die tegen de muur gespijkerd is, er is nauwelijks voldoende waterdruk om deze constructie te laten functioneren. Het hotel heeft een Indiasche keuken : prima gegeten
1 nacht verbleven in september 2017

2/10 – Ontzettend slecht

Em

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An enjoyable stay, would recommend to anyone. Will be staying again.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The property name is inconsistent with the services delivered. There is no bar or restaurant. There is no provision for a breakfast (i.e. no a.m. meal) and no obvious sign of hotel staff, aside from an receptionist. The bedroom is well equipped and comfortable. Ensuite bathroom is clean and very adequate. The room provides a clothes iron, and an ironing board, which is useful. Car parking space is plentiful, possibly because the property was almost empty. I requested a single room, and was upgraded to a double room. There is plenty of unoccupied room availability, on a Sunday night, ahead of an early start to the working week. Something is missing. The property is clean, but is the hotel equivalent of a ghost-town. It is situated sufficiently proximate to London Gatwick Airport, It has potential, but there's a great deal of work ahead to be carried out,
1 nacht verbleven in mei 2024

4/10 – Matig

Cameron

Positief: Personeel en service
1 nacht verbleven in mei 2024

4/10 – Matig

Rogers

Reisde met partner
Poor maintenance and cleanliness.
2 nachten verbleven in mei 2024

8/10 – Goed

Dell

Positief: Netheid, personeel en service
The room was basic but clean
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Julia

Negatief: Netheid
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Louisa

4 nachten verbleven in maart 2024

6/10 – Redelijk

Anita

Reisde met familie
Positief: Voorzieningen
Parking fine. Bathroom needs updating. Nice gesture of tea, coffee, biscuits and toiletries.
1 nacht verbleven in april 2024
Reactie van Joey op 21 mei 2024
Sorry for the unpleasant experience you had with us, Anita! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

8/10 – Goed

DAVID

Reisde met partner
Positief: Netheid, personeel en service
Second stay, convenient for us as another late arrival at gatwick, this time only got to hotel at 0130, no problem.basic, but clean and welcoming
1 nacht verbleven in maart 2024
Reactie van Barbara op 21 mei 2024
Hello, David! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

2/10 – Ontzettend slecht

Dharmesh

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was uncomfortable. Felt itchy throughout the night. Extremely outdated hotel. Needs a full renovation. Shower had no pressure Toilet was leaning and could it all night. Rooms were extremely cold. Walls are super thin could hear next door talking at 3am.
1 nacht verbleven in maart 2024
Reactie van Joey op 21 mei 2024
We are sorry to hear about your experience, Dharmesh! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

6/10 – Redelijk

Deborah

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff really pleasant and helpful; very grateful for their help and assistance during the stay. The general standard of the hotel was OK. Our room was clean and beds comfy (but i like soft matress) but bathroom grim, with a shower barely usable as water too hot, or a trickle if not so hot. Could not get live TV, only radio on a TV app. No lift..quite a few stairs. I wouldn't stay again.
2 nachten verbleven in maart 2024
Reactie van Tim op 21 mei 2024
Thanks for your kind and lovely words, Deborah! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Tim op 21 mei 2024
Hi, Michael! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 – Goed

Adrian

Positief: Netheid, personeel en service
The hotel was fine as i needed at short notice and econmy. As i don't drive it was 25 mins walk from the station. And uphill. All of which does not detract from the friendly helpful greeting and the basic but very clean room (they might want to have the bank at the rear of the hotel cleaned!) If youre driving and want a basic stay ovenight without Gatwick prices
Reactie van Tim op 21 mei 2024
Hi, Adrian! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

2/10 – Ontzettend slecht

Andretto

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Broken, loose bathroom floor tiles with dirty grout. Shower water pressure barely comes out of the shower head on its most powerful setting, hardly a dribble on the weak setting. Corridors stank of sewage like an open drain. Highly unrecommended.
1 nacht verbleven in maart 2024

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Generally fine so no problems
1 nacht verbleven in maart 2024
Reactie van Noah op 21 mei 2024
Loved to hear this, Peter! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Noah

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in februari 2024
Reactie van Noah op 21 mei 2024
Thanks for the positive rating, Peter! Hope to welcome you again soon. Regards, Noah

6/10 – Redelijk

Jakob

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Noah op 21 mei 2024
Glad to see that you have rated us positively, Jakob! Do give us more chances to delight you in the future. Regards, Noah

2/10 – Ontzettend slecht

Dale

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Barbara op 21 mei 2024
Sorry for the unpleasant experience you had with us. Dale! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 – Uitstekend

Linda, Stoke-on-Trent

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So a great atmosphere and amazing staff, even when it ead 11 pm
2 nachten verbleven in februari 2024

8/10 – Goed

DAVID

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Ability to book in 24/7. Rooms are quite dated, but clean. All lights & sockets (some with usb) worked. Bit concerned about party noise when we arrived at midnight, but room was well away. For the rate its fine - we flew into Gatwick and used it to rest overnight, its only 20 minutes from South Terminal and free parking.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Annie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warm welcome, big room with view, very clean. Convenient location for M25 and Reigate.
1 nacht verbleven in januari 2024

4/10 – Matig

Gemma

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hotel needs Alex Polizzi to visit
On arrival hotel was very dated, they were setting up for 3 different parties so lots of chaos in reception and out the front. We were told breakfast would not be available in the morning because of the functions. Room was large but very dated. Carpet full of stains and clumps of black hair all over obviously hadn’t been hoovered properly. Bathroom was clean however the shower did not work hardly at all, the handle to change the flow had snapped off so i had the tiniest flow of water to try and wash my hair. Worst shower i have ever had. Turned the aircon on as it was stuffy but quickly turned it off as it smelt. Bed was very comfy and clean that was the best part. Could only get bbc 1 and bbc2 on tv,
1 nacht verbleven in september 2021
Reactie van Cheshta op 20 sep 2021
Hi, Gemma! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Get what you pay for
Tired, dirty and in desperate need of refurbishment.
1 nacht verbleven in september 2021
Reactie van Jane op 12 sep 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 – Redelijk

Jenna

Zakenreiziger
Negatief: Personeel en service
Last minute cancellation
My booking was cancelled by the hotel the day before due to ‘unforeseen circumstances’ leaving me in a difficult situation having to book another hotel last minute. As I was looking for another place to stay, I saw this same hotel available at double the price. So the hotel had cancelled my stay so that they could charge a higher price. I contacted the hotel to complain but got nowhere- terrible customer service avoid booking here!
1 nacht verbleven in september 2021
Reactie van Jon op 10 sep 2021
Hi, Jenna. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

4/10 – Matig

Chris

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor stay
I would not recommend staying at this hotel. It is like something out of the 1970's. Needs to be knocked down. Room was the furthest room possible. Bar not open in the evening. No water in the bathroom and a very cold shower in the morning.
1 nacht verbleven in september 2021
Reactie van Jane op 11 sep 2021
Hi, Chris! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

4/10 – Matig

Kerri

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Honestly….you couldn’t pay me to stay here again. Which is a shame because the staff are really accommodating and friendly. It’s just that it was so unclean,
1 nacht verbleven in augustus 2021
Reactie van Cheshta op 17 sep 2021
Hi, Kerri! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 – Goed

A

Positief: Personeel en service
Clean and tidy and helpful staff Shower could have been a bit more forceful and tv only had a few channels
1 nacht verbleven in augustus 2021
Reactie van Cheshta op 17 sep 2021
Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 – Ontzettend slecht

Andy

Negatief: Personeel en service
1 nacht verbleven in augustus 2021
Reactie van Cheshta op 17 sep 2021
Hi, Andy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Won't be staying again.
We booked the deluxe double - £72. The lights in the room didn't work and the TV didn't work. Went to reception they gentleman informed us that of the two other deluxe rooms that they had - one was booked and the other TV didn't work either. We were given a standard double - with no refund on the price difference. The gentleman on reception was nice enough. The room was very run down. Bathroom walls and doors were wooden panels and were gross - split, clear damp and just dirty. The Bed was uncomfortable with greasy handprints on the headboard. On leaving the room - after a bad night's sleep we found woodlice crawling around the carpet. Absolutely disgusting.
1 nacht verbleven in augustus 2021
Reactie van Tim op 23 aug 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 – Ontzettend slecht

Chris

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Ammy op 17 sep 2021
Hi, Chris! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 – Ontzettend slecht

Sherri

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting hell hole
This hotel needs to be shut down ! It’s absolutely disgusting and I wouldn’t let my dog sleep in those rooms ! The corridors smelt disgusting, dead moths on the floor including our room ! Our room was damp cold and extremely dirty ! The tv did not working in any of the rooms and it has been like this for months, I did not stay here I asked for a refund and the manager would not give me one , I had to find somewhere else to stay adding cost on to my stay ! Absolutely disgusting dirty hell hole that needs shutting down !
1 nacht verbleven in augustus 2021
Reactie van Andre op 9 aug 2021
Apologies for the problems you had faced, Sherri! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Andre

2/10 – Ontzettend slecht

Emma

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a flag ship terrible I want a refund
This site should not be on your web site it is misrepresented it is really poor quality we had to leave ans couldn’t stay Telephone number on your site for the hotel didn’t work and only managed to get through to Indian call centre
2 nachten verbleven in juli 2021
Reactie van Cheshta op 3 aug 2021
Hi, Emma! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 – Ontzettend slecht

Caroline

Negatief: Personeel en service
2 nachten verbleven in juli 2021
Reactie van Cheshta op 17 sep 2021
Hi, Caroline! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never go to OY0 Bridge House
The hotel was dismal right from reception through to and including the room. The corridors were a rabbit warren if wirn oyt caroets abd stairwelks, windiws wedged ooen, blinds blown inside out, buckets collecting rain water through ceilings. The room had a very broken mirror wardrobe, unusable with an upright runner hanging into the room, broken bathroom floor tiles and threadbare carpet, with an extremely rusty unkempt balcony. Smelt musty, with cigarette smoke smelling pillows Enough said ....
2 nachten verbleven in juli 2021
Reactie van Cheshta op 18 aug 2021
We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very tired 40 rooms only 3 occupied. Our room was a deluxe. The mirror wardrobe door was broken and cracked. A floor tile in the bathroom was loose and broken and so was a trip hazard and could cause cut feet,. The light above the mirror in the bathroom didn't function and a ceiling light was also not functioning. One bedside reading light didn't work. Only positive was the standard of breakfast and the waiter was very pleasant and helpful.
1 nacht verbleven in juni 2021
Reactie van Marie op 22 jun 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was unlocked and stank of tobacco smoke so unusable. There was only one other room untenanted with a note at the front desk 'Bed is not good". The mattress sank 4 inches so not usable. We had to go elsewhere. Prateek Gurung at the front desk was very helpful and apologetic. I trust Expedia will grant us a refund.
1 nacht verbleven in juni 2021
Reactie van Gabi op 15 jun 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

6/10 – Redelijk

Geverifieerde reiziger

Bar choice extremely limited. Shower wouldn’t work properly- had to have cold/tepid shower!
1 nacht verbleven in juni 2021
Reactie van Brian op 4 jun 2021
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Brian

4/10 – Matig

Gary

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021
Reactie van Leo op 30 mei 2021
Hi, Gary! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 – Ontzettend slecht

Glenn

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Better facilities camping
Check in, didn't have the room i paid for but did give me a larger room. No wifi available apart from in grotty reception area. TV was useless, BBC1 & 2 but as the staff explained to every guest who complained, it was due to the weather! All 5 days? No Covid brief or measures in place and no cleaning anywhere. Car parking is free if you can get a space not full of broken beer bottles. Others complained of no lights, no showers and the list go's on. Non of the staff are capable of making a decision regarding complaints no refund offered. Hotels.com need to validate these dumps before advertising on the website.
5 nachten verbleven in mei 2021
Reactie van Arthur op 30 mei 2021
Hi, Glenn. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Arthur

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was all terrible and I moved out after one night of what should have been four. I am currently awaiting a refund
4 nachten verbleven in mei 2021
Reactie van Marie op 26 mei 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!

6/10 – Redelijk

Jasen

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021
Reactie van Jack op 21 mei 2021
Hi, Jase. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jack

6/10 – Redelijk

Vimal

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
Decent cheap stay
Well, I stayed in a double room. It was quite cheap stay, not expecting much. The carpet was really old and not very clean. Bathroom was decently clean. Stayed overnight and it was comfortable.
1 nacht verbleven in mei 2021
Reactie van Marie op 19 mei 2021
Hi, Vimal! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Okay stay
Fine for one night.
1 nacht verbleven in mei 2021
Reactie van Cheshta op 9 mei 2021
Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Jacob

4/10 – Matig

GARY

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First and last time
Cleanliness was at a minimum, certainly no deep clean anti CoVid in evidence. Trying to get hold of their self proclaimed excellent customer service was a nightmare, going through a whole automated procedure to get cut off...everytime...on a direct line number? Non of the TV 's were working, I got told it was the one in my room that was faulty, yet talking to my work colleagues the next day, none of theirs were working either. One morning I was half dressed in my room and a member of staff just walked into my room. His excuse was he didn't kno anyone was in there. Another evening I returned to my room and the door was open...not just unlocked...it was open. I would have to be exceptional desperate to use this chain again. First and last time.
4 nachten verbleven in april 2021
Reactie van Cheshta op 6 mei 2021
Hi, Gary! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Jacob

4/10 – Matig

Dan

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2021
Reactie van Cheshta op 3 mei 2021
Hi, Dan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

4/10 – Matig

GARY

Zakenreiziger
Negatief: Personeel en service, comfort kamer
nightmare
Bed was soft and worn out tv didn't work customer service was a nightmare to get hold of one moring a member of staff just came into my room another evening i found my door unlocked
3 nachten verbleven in april 2021
Reactie van Leo op 3 mei 2021
Hi, Gary! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Alex