Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 1175 van 2775 beoordelingen" "
10 - Uitstekend
1.175
Gastenscore: 8 - Goed. 776 van 2775 beoordelingen" "
8 - Goed
776
Gastenscore: 6 - Redelijk. 389 van 2775 beoordelingen" "
6 - Redelijk
389
Gastenscore: 4 - Matig. 239 van 2775 beoordelingen" "
4 - Matig
239
Gastenscore: 2 - Ontzettend slecht. 196 van 2775 beoordelingen" "
2 - Ontzettend slecht
196
8,2/10
Netheid
8,2/10
Personeel en service
7,8/10
Voorzieningen
7,8/10
Staat van de accommodatie en faciliteiten
7,8/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Michael
Reisde met familie
17 mei 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
I didn't like the water pressure at all doesn't even get hair wet easily. Slots were a little tight . Confident to get around
Michael
3 nachten verbleven in mei 2024
Reactie van Donald C. op 17 mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
10/10 – Uitstekend
Miguel A
Reisde met familie
14 mei 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Muy bien todo,
Miguel A
3 nachten verbleven in mei 2024
Reactie van Donald C. op 14 mei 2024
Thank you for the review.
8/10 – Goed
David, Walnut Creek
Reisde met partner
9 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was good. Comfortable bed, frig, hdtv, excellent WiFi, clean and operable bathroom, good size, and nice mountain view. The casino was as expected — garish and noisy.
David
2 nachten verbleven in mei 2024
Reactie van Donald C. op 10 mei 2024
Thank you for the feedback. We will address your concerns regarding the casino.
10/10 – Uitstekend
Jesse
Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always have a good time here. Here on our anniversary. Fun gambling, good dinning. Good time over all.
Jesse
2 nachten verbleven in mei 2024
Reactie van Donald C. op 10 mei 2024
Thank you for the great review!
10/10 – Uitstekend
Denise
8 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access and friendly staff
Denise
1 nacht verbleven in mei 2024
Reactie van Donald C. op 10 mei 2024
Thank you for the review.
8/10 – Goed
Florencia
Reisde met een groep
6 mei 2024
Positief: Netheid, personeel en service
My room was on the 10th floor. Not sure if there was a ventilation system nearby but it was so loud I could not sleep. The hum was considerate and got louder as the night progressed.
Florencia
4 nachten verbleven in mei 2024
Reactie van Donald C. op 7 mei 2024
Thank you for the feedback.
8/10 – Goed
Jary
6 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient and have easy walking access.
Jary
2 nachten verbleven in mei 2024
Reactie van Donald C. op 7 mei 2024
Thank you for the review.
2/10 – Ontzettend slecht
Kulvir
6 mei 2024
Negatief: Staat van de accommodatie en faciliteiten
Old
Kulvir
3 nachten verbleven in mei 2024
Reactie van Donald C. op 7 mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
6/10 – Redelijk
Camie
4 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Camie
2 nachten verbleven in mei 2024
Reactie van Donald C. op 7 mei 2024
Thank you for the review.
4/10 – Matig
Mike
2 mei 2024
I was over charged $86.. Spoke with Expedia many of times and they said I need to be refunded at the hotel the hotel said it was Expedia’s fault I probably spent 34 hours too much on this. But be careful the price they promise you on Expedia isn’t always honored at the hotel.
Mike
5 nachten verbleven in maart 2024
Reactie van Donald C. op 7 mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
10/10 – Uitstekend
robert
Reisde met partner
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff
robert
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for the great review!
4/10 – Matig
Tereso
Reisde met familie en kleine kinderen
29 apr 2024
Negatief: Personeel en service, voorzieningen
Lack of good customer service!
Tereso
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
10/10 – Uitstekend
Dalonna
Reisde met partner
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My only complaint was the room we stayed in had no air and it felt like sleeping in sauna.
Dalonna
1 nacht verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for your feedback. We will address the temperature issues in your room.
10/10 – Uitstekend
Tara
Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at the Eldorado!
Tara
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you! We hope to see you again soon.
10/10 – Uitstekend
Janis
Reisde met een groep
25 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good restaurant choices. Short walk from Amtak station, but only during the day. Once at casino, all needs met. Air filtration appears to be much improved compared to years ago.
Janis
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!
10/10 – Uitstekend
Brian
25 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
Brian
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!
10/10 – Uitstekend
Russ
Reisde met partner
23 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All around great
Russ
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!
4/10 – Matig
Sean
23 apr 2024
Sean
1 nacht verbleven in april 2024
Reactie van Donald C. op 14 mei 2024
Thank you for the review.
6/10 – Redelijk
Theresa
Reisde met partner
22 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was over priced. 700.00 for a king smoking room.The staff use to be very friendly. Not so much anymore. The food at the bre brothers was good and millies was very good.
Theresa
2 nachten verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
10/10 – Uitstekend
Tony
Reisde met familie
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adrian at the bar was the best, calm, cool and aware! Made great drinks for my wife and I while i played poker but also i watched how he handled other walk up clients. Legendary
Tony
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the great review!
10/10 – Uitstekend
Ruben
21 apr 2024
Ruben
1 nacht verbleven in april 2024
Reactie van Donald C. op 14 mei 2024
Thank you for the review.
6/10 – Redelijk
Andrik
21 apr 2024
Good for the price of room
Andrik
2 nachten verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the feedback.
4/10 – Matig
Omar
20 apr 2024
Omar
2 nachten verbleven in april 2024
Reactie van Donald C. op 14 mei 2024
Thank you for the review.
8/10 – Goed
Arculano
Reisde met familie
19 apr 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was a decent stay. The friendly was staff, and a good variety of dinning and shopping
I'm taking a few points off for cleanliness of our room: there were pieces of candy on the floor, the bathroom had a musky smell, and hair strands in the shower/tub.
Arculano
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the feedback. We will forward these messages along to our management team.
10/10 – Uitstekend
Nicole
19 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean awesome views!
Nicole
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you!
10/10 – Uitstekend
Steve
Reisde met partner
18 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
Steve
2 nachten verbleven in april 2024
Reactie van Donald C. op 18 apr 2024
Thank you for the review.
10/10 – Uitstekend
Rob
Zakenreiziger
17 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great, the room and property were clean, the parking garage was a little dirty and did not seem like it had any hotel security monitoring. My room smelled a little funky, but it was not something I had tried to get the staff to assist with (like change rooms) so not sure if another room would have had the same issue or if they would have been accommodating in my request.
Rob
1 nacht verbleven in april 2024
Reactie van Donald C. op 17 apr 2024
Thank you for the review! We appreciate the feedback regarding the odor and the parking garage. We will forward this along to our hotel management so they can address the issues. We hope to see you again soon,
2/10 – Ontzettend slecht
Joseph
Reisde met een groep
16 apr 2024
Negatief: Netheid, personeel en service
Well it took me 2 hours to check in because eldorado doesn’t do split payment or cash but fast food restaurants can which makes no sense. And what made me mad, I brought my Xbox 1 to watch movies and play video games I couldn’t even use it on the tv so I had to bring my own tv, and no microwave are you serious how are we supposed to heat up the food and the restaurant In the casino are so expensive I’m not going to eat there
Joseph
2 nachten verbleven in april 2024
Reactie van Donald C. op 17 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
10/10 – Uitstekend
Karen
15 apr 2024
Karen
1 nacht verbleven in april 2024
Reactie van Donald C. op 7 mei 2024
Thank you for the review.
10/10 – Uitstekend
Barbara
Reisde met partner
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved a room with a king bed, and we received a room with two queen beds instead. No explanation why we didn't get the room requested.
Barbara
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
6/10 – Redelijk
Jorge
Reisde met partner
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean up
Jorge
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the feedback.
10/10 – Uitstekend
David
Reisde met familie
13 apr 2024
Positief: Netheid, voorzieningen
We loved R room, Reno and Vegas R pricing people out on other things. In my Opinion.
David
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the feedback. We will take your concerns into consideration.
10/10 – Uitstekend
Irene
12 apr 2024
Irene
1 nacht verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review!
10/10 – Uitstekend
Kay
Reisde met familie
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything about our stay at the Eldorado
Kay
3 nachten verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the great review!
10/10 – Uitstekend
Fred, Amherstview
Reisde met familie
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was disappointed that after a 20 minute wait was told I could not use a luggage cart and had to wait for the bell man to be free, another half hour. We made multiple trips and carried our bags
Fred
1 nacht verbleven in april 2024
Reactie van Donald C. op 10 apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,
10/10 – Uitstekend
Monica
10 apr 2024
Monica
1 nacht verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review.
8/10 – Goed
Dominic
9 apr 2024
Dominic
2 nachten verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review.
6/10 – Redelijk
Raymond, Danville
Zakenreiziger, Reisde met partner
9 apr 2024
Positief: Netheid, personeel en service
The hotel is fine but a little worn in both the common areas and rooms. Workout room is
very small with limited equipment but okay because I was alone. More than two people would be a crowd.The La Strada restaurant is very good and priced accordingly (high). The area around the hotel is a bit seedy, but that’s Downtown Reno overall.
Raymond
1 nacht verbleven in april 2024
Reactie van Donald C. op 10 apr 2024
Thank you for the feedback. We appreciate the comments regarding the common areas and rooms. We will forward this along to our hotel management staff.Thank you again,
10/10 – Uitstekend
jodie
Reisde met familie
8 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean facilities.
jodie
3 nachten verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.
6/10 – Redelijk
Marlyn
8 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Marlyn
1 nacht verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.
6/10 – Redelijk
Rachael
7 apr 2024
Rachael
1 nacht verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for the feedback.
6/10 – Redelijk
ANDREA, Rocklin
Zakenreiziger, Reisde met familie
6 apr 2024
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
“We have room ready in the type you reserved (Premium 2 Queens with Mountain View) but it will be an additional $30 to check in 30 minutes early
We already paid for the more expensive room on a Friday, the check in agent remarked on my tired face and red eyes. It’s shameless that they would do that! The keys to the room did not work, so my husband with a bad back had to stand in the hallway at the room door while I went back to the front desk for them to make new keys. THEY KNEW THE KEYS WOULD NOT WORK BECAUSE THEY SAID THEY HAVE NEW SYSTEMS AND IT HAS BEEN A PROBLEM! So why not use the new systems to code the keys in the first place-again after we paid an additional $30 to check in 30 minutes early! The size of the room is adequate for our family of 3, there is a coffee maker and a mini fridge. No microwave. The room was sufficiently clean except for the used K Cup pod in the coffee maker this morning. The shower does not get hot just very warm. The AC/heater only has one fan setting. The towels are not soft and luxurious, the beds are way too soft and not supportive at all in the “Premium room 1119.” The “view” is the parking structure and the hotel across the street. This room has a small sitting area with two chairs and a table by the window that overlook the neon pink outlined parking garage. The pool was closed. Not a first choice for a future stay but we are here for the quick walking convenience to the Reno Event Center.
ANDREA
1 nacht verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,
10/10 – Uitstekend
Renante, Roseville
Reisde met familie
5 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy. The rooms were cleaned every day. The staff were friendly and helpful.
Renante
4 nachten verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.
10/10 – Uitstekend
Mary Ann
5 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to public transportation and the amtrak station
Mary Ann
1 nacht verbleven in april 2024
Reactie van Donald C. op 5 apr 2024
Thank you for the review!
10/10 – Uitstekend
Ann
Zakenreiziger
4 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are nice and big. Clean and have a lot of space for clothing.
Ann
2 nachten verbleven in april 2024
Reactie van Donald C. op 5 apr 2024
Thank you for the review.
10/10 – Uitstekend
Alexiss
Reisde met partner, Reisde met familie en kleine kinderen
31 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spa room is wonderful!
Alexiss
1 nacht verbleven in maart 2024
Reactie van Donald C. op 1 apr 2024
Thank you!
10/10 – Uitstekend
William
30 mrt 2024
Positief: Netheid, personeel en service
William
1 nacht verbleven in maart 2024
Reactie van Donald C. op 2 apr 2024
Thank you for the review.
10/10 – Uitstekend
Justin
29 mrt 2024
Justin
2 nachten verbleven in maart 2024
Reactie van Donald C. op 23 apr 2024
Thank you!
8/10 – Goed
Federico
29 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable, easy pre- check online. Good location