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Beoordelingen van Eldorado Resort Casino at THE ROW

4 out of 5
Eldorado Resort Casino at THE ROW
345 N Virginia St, Reno, NV

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 1179 van 2790 beoordelingen" "
Gastenscore: 8 - Goed. 781 van 2790 beoordelingen" "
Gastenscore: 6 - Redelijk. 392 van 2790 beoordelingen" "
Gastenscore: 4 - Matig. 240 van 2790 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 198 van 2790 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Mike

I was over charged $86.. Spoke with Expedia many of times and they said I need to be refunded at the hotel the hotel said it was Expedia’s fault I probably spent 34 hours too much on this. But be careful the price they promise you on Expedia isn’t always honored at the hotel.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for the great review!

4/10 – Matig

Tereso

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
Lack of good customer service!
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Uitstekend

Dalonna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My only complaint was the room we stayed in had no air and it felt like sleeping in sauna.
1 nacht verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for your feedback. We will address the temperature issues in your room.

10/10 – Uitstekend

Tara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at the Eldorado!
2 nachten verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you! We hope to see you again soon.

10/10 – Uitstekend

Janis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good restaurant choices. Short walk from Amtak station, but only during the day. Once at casino, all needs met. Air filtration appears to be much improved compared to years ago.
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!

10/10 – Uitstekend

Russ

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All around great
1 nacht verbleven in april 2024
Reactie van Donald C. op 25 apr 2024
Thank you for the great review!

6/10 – Redelijk

Theresa

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was over priced. 700.00 for a king smoking room.The staff use to be very friendly. Not so much anymore. The food at the bre brothers was good and millies was very good.
2 nachten verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Uitstekend

Tony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adrian at the bar was the best, calm, cool and aware! Made great drinks for my wife and I while i played poker but also i watched how he handled other walk up clients. Legendary
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the great review!

6/10 – Redelijk

Andrik

Good for the price of room
2 nachten verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the feedback.

8/10 – Goed

Arculano

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was a decent stay. The friendly was staff, and a good variety of dinning and shopping I'm taking a few points off for cleanliness of our room: there were pieces of candy on the floor, the bathroom had a musky smell, and hair strands in the shower/tub.
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you for the feedback. We will forward these messages along to our management team.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean awesome views!
1 nacht verbleven in april 2024
Reactie van Donald C. op 23 apr 2024
Thank you!

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in april 2024
Reactie van Donald C. op 18 apr 2024
Thank you for the review.

10/10 – Uitstekend

Rob

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great, the room and property were clean, the parking garage was a little dirty and did not seem like it had any hotel security monitoring. My room smelled a little funky, but it was not something I had tried to get the staff to assist with (like change rooms) so not sure if another room would have had the same issue or if they would have been accommodating in my request.
1 nacht verbleven in april 2024
Reactie van Donald C. op 17 apr 2024
Thank you for the review! We appreciate the feedback regarding the odor and the parking garage. We will forward this along to our hotel management so they can address the issues. We hope to see you again soon,

2/10 – Ontzettend slecht

Joseph

Reisde met een groep
Negatief: Netheid, personeel en service
Well it took me 2 hours to check in because eldorado doesn’t do split payment or cash but fast food restaurants can which makes no sense. And what made me mad, I brought my Xbox 1 to watch movies and play video games I couldn’t even use it on the tv so I had to bring my own tv, and no microwave are you serious how are we supposed to heat up the food and the restaurant In the casino are so expensive I’m not going to eat there
2 nachten verbleven in april 2024
Reactie van Donald C. op 17 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I reserved a room with a king bed, and we received a room with two queen beds instead. No explanation why we didn't get the room requested.
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 – Redelijk

Jorge

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean up
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the feedback.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, voorzieningen
We loved R room, Reno and Vegas R pricing people out on other things. In my Opinion.
1 nacht verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the feedback. We will take your concerns into consideration.

10/10 – Uitstekend

Irene

1 nacht verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review!

10/10 – Uitstekend

Kay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything about our stay at the Eldorado
3 nachten verbleven in april 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the great review!

10/10 – Uitstekend

Fred, Amherstview

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was disappointed that after a 20 minute wait was told I could not use a luggage cart and had to wait for the bell man to be free, another half hour. We made multiple trips and carried our bags
1 nacht verbleven in april 2024
Reactie van Donald C. op 10 apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 – Uitstekend

Monica

1 nacht verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review.

8/10 – Goed

Dominic

2 nachten verbleven in april 2024
Reactie van Donald C. op 2 mei 2024
Thank you for the review.

6/10 – Redelijk

Raymond, Danville

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
The hotel is fine but a little worn in both the common areas and rooms. Workout room is very small with limited equipment but okay because I was alone. More than two people would be a crowd.The La Strada restaurant is very good and priced accordingly (high). The area around the hotel is a bit seedy, but that’s Downtown Reno overall.
1 nacht verbleven in april 2024
Reactie van Donald C. op 10 apr 2024
Thank you for the feedback. We appreciate the comments regarding the common areas and rooms. We will forward this along to our hotel management staff.Thank you again,

10/10 – Uitstekend

jodie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean facilities.
3 nachten verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.

6/10 – Redelijk

Marlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.

6/10 – Redelijk

Rachael

1 nacht verbleven in april 2024
Reactie van Donald C. op 29 apr 2024
Thank you for the feedback.

6/10 – Redelijk

ANDREA, Rocklin

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
“We have room ready in the type you reserved (Premium 2 Queens with Mountain View) but it will be an additional $30 to check in 30 minutes early We already paid for the more expensive room on a Friday, the check in agent remarked on my tired face and red eyes. It’s shameless that they would do that! The keys to the room did not work, so my husband with a bad back had to stand in the hallway at the room door while I went back to the front desk for them to make new keys. THEY KNEW THE KEYS WOULD NOT WORK BECAUSE THEY SAID THEY HAVE NEW SYSTEMS AND IT HAS BEEN A PROBLEM! So why not use the new systems to code the keys in the first place-again after we paid an additional $30 to check in 30 minutes early! The size of the room is adequate for our family of 3, there is a coffee maker and a mini fridge. No microwave. The room was sufficiently clean except for the used K Cup pod in the coffee maker this morning. The shower does not get hot just very warm. The AC/heater only has one fan setting. The towels are not soft and luxurious, the beds are way too soft and not supportive at all in the “Premium room 1119.” The “view” is the parking structure and the hotel across the street. This room has a small sitting area with two chairs and a table by the window that overlook the neon pink outlined parking garage. The pool was closed. Not a first choice for a future stay but we are here for the quick walking convenience to the Reno Event Center.
1 nacht verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,

10/10 – Uitstekend

Renante, Roseville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy. The rooms were cleaned every day. The staff were friendly and helpful.
4 nachten verbleven in april 2024
Reactie van Donald C. op 9 apr 2024
Thank you for the review.

10/10 – Uitstekend

Mary Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to public transportation and the amtrak station
1 nacht verbleven in april 2024
Reactie van Donald C. op 5 apr 2024
Thank you for the review!

10/10 – Uitstekend

Ann

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are nice and big. Clean and have a lot of space for clothing.
2 nachten verbleven in april 2024
Reactie van Donald C. op 5 apr 2024
Thank you for the review.

10/10 – Uitstekend

Alexiss

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spa room is wonderful!
1 nacht verbleven in maart 2024
Reactie van Donald C. op 1 apr 2024
Thank you!

10/10 – Uitstekend

William

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Donald C. op 2 apr 2024
Thank you for the review.

10/10 – Uitstekend

Justin

2 nachten verbleven in maart 2024
Reactie van Donald C. op 23 apr 2024
Thank you!

8/10 – Goed

Federico

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable, easy pre- check online. Good location
1 nacht verbleven in maart 2024
Reactie van Donald C. op 1 apr 2024
Thank you for the review.

8/10 – Goed

Jason Bradley

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Donald C. op 1 apr 2024
Thank you for the review.

10/10 – Uitstekend

Kevin

Thank you
1 nacht verbleven in maart 2024
Reactie van Donald C. op 28 mrt 2024
Thank you!

2/10 – Ontzettend slecht

Christenna

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Donald C. op 28 mrt 2024
Thank you for the review.

8/10 – Goed

Tommy

Reisde met partner
Liked cleaning like the restaurants and polite staff
3 nachten verbleven in maart 2024
Reactie van Donald C. op 27 mrt 2024
Thank you for the review.

8/10 – Goed

Alexis

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It was cold in the room and the heater wasn’t working, but it was great otherwise.
2 nachten verbleven in maart 2024
Reactie van Donald C. op 27 mrt 2024
Thank you for the feedback. We will address the issues regarding the heater in the room. We hope to see you again soon.

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in and out was a breeze.
1 nacht verbleven in maart 2024
Reactie van Donald C. op 26 mrt 2024
Thank you for the review.

10/10 – Uitstekend

Bernita, Quincy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Donald C. op 27 mrt 2024
Thank you for the review.

10/10 – Uitstekend

THEODORE R, Wilson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly attentive staff.
2 nachten verbleven in maart 2024
Reactie van Donald C. op 25 mrt 2024
Thank you for the review.

6/10 – Redelijk

Daniel

Positief: Personeel en service
After a busy day of traveling and competing in a weightlifting competition, I was ready for a good nights sleep. Unfortunately, my room was right above the Novi nightclub. I was awakened by loud music and thumping bass. I called the front desk around 1:30 AM and was able to get a new room. I opened the door to the new room but was shocked to see a pair of legs on the bed. The night manager assigned me to a room that was already occupied. I went back to the front desk and was finally able to get another room on the 11th floor. After the whole ordeal I finally fell asleep after 3:30 AM. I appreciate that the manager was trying to help me but it was an ordeal. If you are assigned a room on the 5th floor near the club, try to get a different room!
1 nacht verbleven in maart 2024
Reactie van Donald C. op 26 mrt 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Uitstekend

Mr

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and fun place
1 nacht verbleven in maart 2024
Reactie van Donald C. op 25 mrt 2024
Thank you for the great review!

10/10 – Uitstekend

Leeanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Donald C. op 26 mrt 2024
Thank you for the review.

8/10 – Goed

Bradley

1 nacht verbleven in maart 2024
Reactie van Donald C. op 15 apr 2024
Thank you for the review.

10/10 – Uitstekend

dian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Donald C. op 27 mrt 2024
Thank you for the review.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Donald C. op 26 mrt 2024
Thank you for the review.