Serveert lunch en diner
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Beoordelingen van The Swan

3.5 out of 5
The Swan
The Market Place, Reydon, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 24 van 40 beoordelingen" "
Gastenscore: 8 - Goed. 14 van 40 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 40 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 40 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 40 beoordelingen" "

10/10

Netheid

9,6/10

Personeel en service

8,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Elvin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room. Slightly on the cold side. An error made on our final invoice which was soon rectified
2 nachten verbleven in april 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Hugh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent in all respects
2 nachten verbleven in april 2024

10/10 – Uitstekend

Geraldine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish, comfortable hotel in centre of Southwold. Lovely room, beautifully appointed. Lovely service. Lovely 😊
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Great location and lovely decor throughout. Room was big and well set out. Bed very comfy. Little things throughout the stay let us down given how much it was to stay there. Generally slow service both in the restaurant and hotel staff. Check in wasn’t great. Told we should have booked direct so we wouldn’t have had to pay for breakfast. Not what you want to hear on arrival. No offer of help with bags. Not bottle opener in room then took about 30mins to get one and felt like we were putting them out asking for one. Shower very poor (no pressure). Slow service in the restaurant. Toast was burnt at breakfast. All smalls things that could be fixed easily just annoying when you are there.
2 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our only complaint is that our suite was expensive for what it was, it was quite claustrophobic
1 nacht verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019

8/10 – Goed

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van The Swan Hotel op 1 mei 2019
Thanks for taking the time to leave us a review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Recently renovated to a very high standard. A great place to stay for a special weekend, especially in the low season.
1 nacht verbleven in maart 2019
Reactie van The Swan Management Team op 25 mrt 2019
Thank you so much for sharing your feedback with us; we are delighted that you enjoyed your stay with us and very much look forward to welcoming you back to The Swan in the future. Best wishes,

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2019
Reactie van The Swan Management Team op 25 mrt 2019
Thank you for your feedback - we very much appreciate it! Best wishes

6/10 – Redelijk

Sarah, Stockholm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A luxurious but disturbed night's sleep
There is no doubt that the hotel has been renovated to a luxurious, high standard and that the staff are well-trained and pleasant. And one of the charms of The Swan is that it is an old building with quirky staircases and little nooks and crannies. However, we were disturbed during the night by doors banging and people using stairs outside our room in order to access theirs. It doesn't matter how luxurious a room and a bed are if you are constantly disturbed and for this reason we don't feel that our stay was value for money. The breakfast buffet was also rather disappointing, although the kipper was excellent.
1 nacht verbleven in december 2018
Reactie van Michelle op 8 jan 2019
Thank you Sarah for your review, we appreciate your feedback. We are pleased you found The Swan to be luxurious and the team were well trained and pleasant. We are saddened to hear you night was disturbed via others using the stairs outside of your room and you found the buffet to be disappointing. If you chose to stay again please let us know you would like your guest bedroom not to be near the stairs and we will always do our best to accommodate this for you. All the best.

8/10 – Goed

Malcolm, Kent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nicely refurbished hotel to a good standard. We had 3 nights B&B and it was most enjoyable with tasty breakfast menu. Central and 200 yds from sea.
3 nachten verbleven in november 2018
Reactie van Michelle op 23 nov 2018
Thank you Malcolm for your review, We are delighted you enjoyed your stay. We hope to welcome you back in the near future. All the best

10/10 – Uitstekend

Nigel, Thurlow

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mid week break
Lovely hotel, newly renovated. Right in the center of town. Great food and drinks at a reasonable price.
1 nacht verbleven in oktober 2018
Reactie van The Swan Management Team op 20 okt 2018
Thank you for taking the time to review The Swan, We are so delighted to hear that you enjoyed your stay with us as well as the newly renovated design. Thank you for you lovely comments about the great food and drinks at a reasonable price. We do apologise about the shower head and the temperature. We shall get our maintenance team to investigate. We look forward to seeing you again soon. Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A lovely anniversary night away
We stayed in one if the garden rooms at The Swan. Room was spacious, clean and had lots of homely touches including a bed, towel, bowl and treats for the dog. They really had thought of everything to make our stay an experience rather than just somewhere to sleep. For a small charge we were served a delicious "breakfast in bed" which was a treat. The staff were lovely and super friendly and helpful. I also really liked that the toiletries were in full sized refillable containers so as not to add to the problems associated with single use plastics. If I had one criticism it would be that the room was very warm which probably wasn't helped by the unseasonably warm weather for October, and there was a fan in the wardrobe that we could have used if we'd wished. All in all a really lovely anniversary weekend.
1 nacht verbleven in oktober 2018
Reactie van The Swan Management Team op 16 okt 2018
Thank you so much for taking the time to share with us your feedback of your recent to The Swan; it is very much appreciated. We are delighted that you chose to stay with us for your anniversary weekend with your dog and that you were impressed with all the little extra's on offer. We very much look forward to welcoming you back in the not too distant future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Located centrally in Southwol. Beautifully decorated with very helpful staff
1 nacht verbleven in september 2018
Reactie van The Swan Management Team op 5 okt 2018
Thank you for taking the time to review The Swan. We are extremely pleased to hear that you really enjoyed your stay with us. We are also ecstatic that the staff were very helpful throughout your stay. We look forward to seeing you again soon. Kind Regards

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely Southwold
Very comfortable bedroom. Friendly staff. Good breakfast.
2 nachten verbleven in september 2018
Reactie van The Swan Management Team op 30 sep 2018
Wendy, thank you so much for taking the time to share your review; we are delighted that you enjoyed your stay with us and we very much look forward to welcoming you back in the not too distant future.

10/10 – Uitstekend

Don, Sheffield

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great holiday experience
Really comfortable rooms, dining rooms and public rooms. Breakfasts have a vast choice on the menu. Staff are very helpful and keen to make your stay as good as possible.
8 nachten verbleven in september 2018
Reactie van The Swan Management Team op 26 sep 2018
Thank you for taking the time to share with us your feedback. We are delighted that you enjoyed your stay with us and very much look forward to welcoming you back to The Swan in the near future.

10/10 – Uitstekend

Maxine

Beautiful hotel and lovely staff
1 nacht verbleven in september 2018
Reactie van The Swan Management Team op 17 sep 2018
Thank you so much, Maxine, for providing us with your feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 – Uitstekend

Sam

Getaway
Great services and amazing breakfast
1 nacht verbleven in september 2018
Reactie van Michelle op 9 sep 2018
Thank you Sam for your feedback, We hope to see you again in the near future, All the Best

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Our one night stay was wonderful. Friendly & welcoming staff. Our room was lovely but small and there was no air conditioning so was quite hot in August but a fan was provided.
1 nacht verbleven in augustus 2018
Reactie van Michelle op 5 sep 2018
Thank you for your feedback, We hope to see you again in the near future, All the best

10/10 – Uitstekend

Mrs, Derby, England

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chic hotel close to all amenities
Modern, quirky boutique hotel in centre of Southwold. Close walk to immaculate beach front. Southwold is a beautiful location and the hotel had a lively atmosphere. Room was good size and very modern. Luxurious toiletries and complimentary bottle of gin made at Adnams brewery located directly behind hotel. Was worried the £200 a night room charge would not be value for money, however was nicely surprised. Breakfast was fantastic.
1 nacht verbleven in augustus 2018
Reactie van Michelle op 5 sep 2018
Thank you for your feedback, We hope to see you again in the near future, All the best

10/10 – Uitstekend

Anna, newmarket

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just what the .doctor ordered.
This was a present to my daughter as she has been unwell, she told ne she had the best time ever. Would like to go back again one day.
1 nacht verbleven in augustus 2018
Reactie van Michelle op 5 sep 2018
Thank you Anna for your feedback, We hope to see you again in the near future, All the best

10/10 – Uitstekend

Sarah

Super relaxing weekend break
From first arrival the staff were excellent and attentive. Small details like fresh milk and a complimentary bottle of gin in the room all went to ensure that our stay was perfect in every way. the bedding is good with crisp linen, feather pillows, a fan provided etc. By having a barrier on the car park the hotel guarantees a space which is essential as parking is at a premium in Southwold. the hotel is so well located that we did not move our car until we left to drive home.
2 nachten verbleven in augustus 2018
Reactie van Michelle op 5 sep 2018
Thank you Sarah for your feedback, We hope to see you again in the near future, All the best

10/10 – Uitstekend

Lance, Shrewsbury

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
beautifully refurbished hotel
A very comfortable hotel, recently refurbished to a very high standard. Our room was really well appointed. The staff were very friendly and helpful, the two different restaurants were welcoming and the food was good. It is located right in the middle of the town within easy walking distance of all the shops and restaurants and 3 minutes walk to the beach. The Harbour is a longer walk but well worth it: it is extremely quirky which many seafood outlets, both to eat in or take away. The hotel has its own car park which is very useful in a popular destination like Southwold where parking is difficult.
4 nachten verbleven in augustus 2018
Reactie van . op 5 sep 2018
Thank you Lance for your feedback, I am sorry to hear you received warm Limoncello and brandy on ice, I will speak to the team. We hope to see you again in the near future, All the best

8/10 – Goed

Emma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely one night stay!
Lovely hotel in a great position, would definitely return... the room and rest of hotel was spotless, my only negative was the temperature of the room which I know can’t be helped sometimes but it was far too hot for us to get a decent nights sleep, other than that a lovely little one night getaway!
1 nacht verbleven in juli 2018
Reactie van The Swan Management Team op 16 aug 2018
Thank you Emma for sharing your review. It is wonderful to hear that your experience with us did not disappoint. We do provide desk fans in all of our guestrooms, however, on your next stay, for the extra warm nights, be sure to enquire at the front desk where a member of the team will be happy to provide an extra fan. We very much look forward to welcoming you back to The Swan.

8/10 – Goed

CHRISTOPHER J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Lovely refurbished hotel. Great location though inevitably busy for eating at this time of year.
1 nacht verbleven in augustus 2018
Reactie van The Swan Management Team op 16 aug 2018
Thank you for taking the time to share your review; it is wonderful to hear that you are impressed with our refurbishment. We do get very busy in the summer months and do recommend that all guests book in advance to avoid disappointment. We look forward to welcoming you back in the near future.

8/10 – Goed

claire, bedfordshire

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel, great location
Lovely hotel which has been modernised tastefully. Our room, 27, was very small but well appointed.
2 nachten verbleven in juli 2018
Reactie van The Swan Management Team op 2 aug 2018
Thank you, Claire, for taking the time to share your feedback. It is wonderful to hear that you were impressed by our refurbishment; we certainly love it. We very much look forward to welcoming you back in the near future.

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxury and style in Southwold
Total luxury - but then it should be at that price. Beautiful rooms, gorgeous interiors throughout, fabulous breakfast. Just perfect for a sunny weekend in southwold and a special occasion.
1 nacht verbleven in juli 2018
Reactie van The Swan Management Team op 2 aug 2018
Kelly, thank you for sharing your feedback with us; it is wonderful to hear you enjoyed your weekend with us in Southwold. We are all extremely proud of the newly refurbished Swan and we are delighted that you found the rooms beautiful and the interiors to be gorgeous. We very much look forward to welcoming you back.

10/10 – Uitstekend

M, Cambridgeshire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Everything about this hotel was excellent - staff, amenities, cleanliness, location, food. I'd I had one little niggle it would be the room needed air con or a fan is the hot weather.
2 nachten verbleven in juli 2018
Reactie van The Swan Management Team op 2 aug 2018
Thank you for taking the time to leave your feedback; we are delighted that you found all aspects of your stay to be excellent . There is a fan provided in all guestrooms so we are sorry that this did not seem to be the case for you. On your next visit, please enquire at the front desk should you require anything at all, and we would be happy to help. We look forward to welcoming you back in the near future.

8/10 – Goed

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super stay in Southwold
Hotel is great, centrally placed with a modern facelift. Not cheap by any means but very high standard of service.
1 nacht verbleven in juni 2018
Reactie van Daniel op 25 jul 2018
Thank you so much for sharing your review with us Gary. We are glad to hear that you enjoyed your stay with us an that you experienced our friendly and professional service.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2018
Reactie van Daniel op 25 jul 2018
Thank you for sharing your review with us! We hope that you enjoyed your stay.

8/10 – Goed

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recently redone to high standard. 'Excellent' room on small side but well appointed. Breakfast good except menu said "eggs" and we only got one small one. I asked about it, and apparently it was my fault for misundetstanding.
Reactie van Daniel op 25 apr 2018
Thank you for your feedback Chris! We are delighted to hear that you like the refurbishment of The Swan. We are really proud of the re-imagined Swan design. I have passed your feedback with regards to the breakfast menu to our Chef and Restaurant Manager so I will be sure to have them look at our menu descriptions. I appreciate you bringing this to our attention and please know that we will be looking into this. We hope that we have the opportunity to welcome you back to The Swan in the near future. Best wishes, Daniel

10/10 – Uitstekend

katie, vancouver island, canada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing break

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
old fashioned but lovely
Lovely hotel slightly older clientele but lovely. Fab breakfast. Bed a bit small but lovely room. Deliveries at 6am bit noisy.