Firstly, staff and customer service are phenomenal, probably the best at any hotel I’ve ever encountered. From waiters at breakfast to reception front desk, absolute 5 star service. Hotel facilities are good, the main pool, resteraunts and newer parts of the hotel are exceptional. However the entrance to the hotel is underwhelming and slightly tired. The beach area is also in need of an update, the facilities could be better, and they are in dire need of new sun chairs which makes the beach area feel that of a 3 star hotel. We were offered an upgraded room on arrival which was incredibly kind. Our room (junior suite) was beautifully decorated and spacious, however there was a few issues. The refrigerator didn’t work, the air con was poor as it couldn’t go below 22 degrees. Food was also very nice, the pool bar offerings were delicious and amazing value, we ate here almost every day! Only issue food wise was the scrambled eggs as they were very runny! Other than that, an amazing stay thank you!
