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Beoordelingen van Home2 Suites by Hilton Richmond

3 out of 5
Home2 Suites by Hilton Richmond
5950 National Rd E, Richmond, IN

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 192 van 255 beoordelingen" "
Gastenscore: 8 - Goed. 33 van 255 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 255 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 255 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 255 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Pam

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay. Wish there was a spa / hot tub. Pool is quite small.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

George B, Green Bay

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to find , Home 2 suites are the best ! Friendly staff , clean hotel !
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Janilee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great but the area isn’t walking friendly no sidewalks
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Hello Janilee, Thank you for your review. We are sorry for the inconvenience that you experienced during your stay. We hope that you will stay with us again.

2/10 – Ontzettend slecht

keith, Muncie

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Left welcome baskets to be placed in the room for out of Town Mayor who was visiting as a guest speaker for our local High School. All the custom items in the baskets were stolen prior to the guest arriving. Staff gave two different reasons as to at happened and neither made sense or justified the theft. I would not stay or use this hotel chain again due to lack of trust !!!!
6 nachten verbleven in april 2024

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and comfortable with lots of space.
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Hello Julie, we are glad you enjoyed the size of our rooms. We hope you will choose to stay with us again!

10/10 – Uitstekend

Chester

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Guest Services op 3 mei 2024
Hello Chester, Thank you for your 5-star review! We hope to see you again soon!

10/10 – Uitstekend

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very polite and friendly staff. Rooms are nice and bedding is comfortable.
2 nachten verbleven in maart 2024
Reactie van Guest Services op 3 mei 2024
Hello Nicole, thank you for your review. I am glad that our staff was able to help you! We hope to see you again.

10/10 – Uitstekend

Amie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Services op 3 mei 2024
Hello Amie, thank you for your 5-star review. We hope you enjoyed everything about your stay, and we hope to have you stay with us again!

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and updated
The room is very spacious. Breakfast is ok, nothing really special. Staff are very friendly and welcoming. Very close to several restaurants.
1 nacht verbleven in februari 2024
Reactie van Home2 Richmond op 5 mrt 2024
Thank you for the 10/10!

8/10 – Goed

Mildred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Home2 Richmond op 5 mrt 2024
Thank you!

8/10 – Goed

Damien

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in januari 2024
Reactie van Home2 Richmond op 5 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Cara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Simply the best place we’ve stayed at in Richmond. Clean, friendly, convenient.
1 nacht verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Cara thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

10/10 – Uitstekend

Roger

4 nachten verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Roger thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

6/10 – Redelijk

Robert, Fort Wayne

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Checked in around 7p, no one was at feont desk for about a half hour. Cleaning staff was available, folding sheets in the dining area....but front desk was unavailable, short staffed to save money i spose. Windows have some debris all over them like wet newspaper.
1 nacht verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Robert thank you for staying with us and we are sorry to hear about your stay and that I wasn't what you expected.

6/10 – Redelijk

Dustin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Overall, I'd stay here again, but we did have problems, which I was told were all in the process of being addressed. The outside back door locked at 7am, the pool was closed, and the blinking smoke detector light in the room which annoyed everyone. The room was clean, and the bed was comfortable. The property was quiet. Call and ask about the pool, because we were not told that it would be closed.
2 nachten verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Dustin Thank you for staying with us we are sorry to hear the issues with your stay and hope everything was resolved.

8/10 – Goed

Brooke

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Brooke thank you for staying with us and we hope you enjoyed your stay.

10/10 – Uitstekend

Carolyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay!
We enjoyed our 1-night stay at this hotel and would stay there again if we are in the area. The breakfast was great and the employee working in that area was on top of everything and very courteous. Our room was quiet and large enough to accommodate our family. The pool was amazing and felt warm, which is rare for hotel pools that we have stayed at in the past. Overall pleased with our experience.
1 nacht verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Carolyn thank you for staying with us and we are glad to know your stay was what you expected and more. We are excited to know we reached a perfect score with your stay.

10/10 – Uitstekend

Courtney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean hotel, all the staff we came in contact with was friendly and helpful. Rooms were nice sized and had all the amenities we needed. Pool was clean and warm, and the breakfast was good. Would definitely stay here again!
1 nacht verbleven in december 2023
Reactie van owner op 9 jan 2024
Dear Courtney thank you for staying with us and we are glad to know your stay was what you expected and more.

10/10 – Uitstekend

Marsha

Reisde met familie
Everyone is so friendly and helpful
1 nacht verbleven in november 2023
Reactie van owner op 8 nov 2023
Dear Marsha, thank you for staying with us and for the great review. We strive to make a 5 out of 5 and we are very pleased we met those expectations with your visit. We hope to see you again in the future.

6/10 – Redelijk

Brad

1 nacht verbleven in oktober 2023
Reactie van owner op 9 jan 2024
Dear Brad thank you for staying with us and we are sorry to hear about your stay.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent place to stay!
Beautiful suit! Newly renovated and very clean & comfortable bed.
1 nacht verbleven in oktober 2023
Reactie van owner op 25 okt 2023
Dear Barbara, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

6/10 – Redelijk

James

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Microwave/convection oven never worked properly. Dog walk area was not kept up well,
7 nachten verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear James, thank you for staying with us and we are sorry to hear your visit wasn't what it should be and completely unacceptable. We take customer satisfaction very seriously and our number one priority, and we are working on these issues to make it a great stay for our customers. We are truly sorry for the inconvenience, and we will continue to strive to do better

10/10 – Uitstekend

Clay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay. No complaints whatsoever.
2 nachten verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Clay, thank you for staying with us and we a glad to know you enjoyed your stay with us.

10/10 – Uitstekend

CHRIS

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious and clean rooms.
2 nachten verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Chris, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

4/10 – Matig

Peter, Healy

Reisde met familie
Negatief: Netheid, personeel en service
Not the best place to stay. When we pulled out our couch bed the mattress was stained and gross! When we went to the front desk to ask for a new room they were very hesitant to get us another room. They finally did. When we pulled the table out in our new room in the morning for breakfast it was filthy and had definitely not been cleaned by housekeepers.
1 nacht verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Peter, thank you for staying with us and we are sorry to hear your visit wasn't what it should be and completely unacceptable. We take customer satisfaction very seriously and our number one priority, and we are working on these issues to make it a great stay for our customers. We are truly sorry for the inconvenience, and we will continue to strive to do better

10/10 – Uitstekend

Jamie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was nice the hotel was very clean no problems checking in.
1 nacht verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Jamie, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Alexander, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 – Uitstekend

Antwan

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van owner op 25 okt 2023
Dear Antwan, thank you for staying with us and we are happy you enjoyed your stay, and everything was satisfactory and wonderful.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the manager’s reception. Also, we were able to put our bikes in a room by the front desk instead of in our hotel room.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Lori, Plainfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazingly quiet for being right by the interstate. Thoroughly enjoyed my stay. Good breakfast.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

kirk

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Gaspar Gabor

6 nachten verbleven in juli 2023

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would have been nicer had there been another set of elevators at the other end of the hotel. Wasn’t many parking options at the main door, so we had to park at the back but then walk to the main doors to get to the elevator and then our room was at the back of the building on the 4th floor. Other than that, the room was great, staff was very pleasant, breakfast was eh. Overall, great stay.
1 nacht verbleven in juli 2023
Reactie van Home2 Staff op 2 aug 2023
Hi Lisa - Thank you for your valuable feedback! We are glad your enjoyed your overall stay, and we apologize for not being able to accommodate you fully. We hope you come back to stay with us!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Home2 Staff op 2 aug 2023
Thank you for your valuable feedback!

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A perfect place for home base as we went around Richmond. I do wish there was a can opener but other than that, very nice! Beds a little uncomfortable but I didn't mind.
2 nachten verbleven in juli 2023
Reactie van Home2 Staff op 2 aug 2023
Hi Kathy - Thank you for the good review. We are glad that we served as a relaxing place for you to come back to. We do hope you stay with us again!

10/10 – Uitstekend

Elizabeth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place and staff was very accommodating at check in.
1 nacht verbleven in juli 2023
Reactie van Home2 Staff op 2 aug 2023
Hi Elizabeth - Thank you for the great review. We are happy that our accommodations were helpful. We will pass this along to the team. Hope you stay with us again!

10/10 – Uitstekend

David

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was excellent! They went over and beyond all my expectations in serving our large family gathering.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

William

1 nacht verbleven in juli 2023
Reactie van Home2 Staff op 2 aug 2023
Hi William - Thank you for the great review. We value your feedback.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

John

1 nacht verbleven in juni 2023
Reactie van Home2 Staff op 2 aug 2023
Thank you for your feedback, we appreciate it!

10/10 – Uitstekend

Timothy

1 nacht verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

Jill

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was great and easy! Good breakfast too!
1 nacht verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

6/10 – Redelijk

Margerie

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
NO REST FOR THE WEARY BUT VERY FRIENDLY STAFF
The bed was lumpy and uncomfortable, the pillows were TOO SOFT; no matter how many adjustments we made with the pillows, and constantly moving around, just couldn't get comfortable. Therefore, we did not have a good night's rest during the entire stay.
3 nachten verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was very clean. Room was large with enough space for everything.
2 nachten verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

Amanda

2 nachten verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

Nicole

1 nacht verbleven in juni 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

David

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice & quiet, easy access to highway, beautiful lobby & rooms.
2 nachten verbleven in mei 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

10/10 – Uitstekend

david

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place check in was easy.the front desk person was very kind and considerate as my wife and I are disabled.The hotel was pretty full and still was nice and quiet.We will stay there again
1 nacht verbleven in mei 2023
Reactie van gm op 6 jul 2023
Thank you for your feedback.

2/10 – Ontzettend slecht

James

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy to reach from hiway
6 nachten verbleven in mei 2023
Reactie van GM op 19 mei 2023
Thank you for the feedback.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful property very accommodating to our 2 dogs and 2 cats
1 nacht verbleven in mei 2023
Reactie van GM op 19 mei 2023
We are glad you enjoyed your stay here with us.