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Beoordelingen van Homewood Suites by Hilton Richmond - Airport

3 out of 5
Homewood Suites by Hilton Richmond - Airport
5996 Audubon Dr, Sandston, VA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 254 van 542 beoordelingen" "
Gastenscore: 8 - Goed. 163 van 542 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 542 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 542 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 542 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the property under construction but still great
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Brittany

1 nacht verbleven in april 2024

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Katherine, Lynchburg

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My room reeked of cigarette smoke. I had to leave early. It was unbearable.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Silviu

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay
5 nachten verbleven in februari 2024

10/10 – Uitstekend

CRYSTAL

1 nacht verbleven in juni 2023

6/10 – Redelijk

Yukia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Linnie

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Linnie

1 nacht verbleven in januari 2024

8/10 – Goed

Della

1 nacht verbleven in november 2023

4/10 – Matig

Marisu

Reisde met huisdieren, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Sandra

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Crystal

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.
3 nachten verbleven in november 2023

6/10 – Redelijk

Lauren

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud
1 nacht verbleven in november 2023

6/10 – Redelijk

Asha

Reisde met een groep
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The suite has lady bugs and heater was not working.
2 nachten verbleven in november 2023

4/10 – Matig

MELISSA, Venice

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Drevon

3 nachten verbleven in oktober 2023

4/10 – Matig

Eric

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Lorenz

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Rob

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

leslie, Sandston

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend
2 nachten verbleven in september 2023

10/10 – Uitstekend

Tammy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice temporary living with a true suite instead of one room.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jerome, West Chester

Positief: Staat van de accommodatie en faciliteiten
It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.
2 nachten verbleven in augustus 2023

4/10 – Matig

Floyd

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Gervin

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Teresa

3 nachten verbleven in juli 2023

8/10 – Goed

Carolyn

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Amanda

1 nacht verbleven in juni 2023

8/10 – Goed

Teresa

Positief: Netheid, personeel en service
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Laurette

2 nachten verbleven in juni 2023

10/10 – Uitstekend

Wanda, Crozet

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Tanika, Richmond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast was good and the pool was nice.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Jennifer

1 nacht verbleven in juni 2023

8/10 – Goed

Joe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...
10 nachten verbleven in juni 2023

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great and clean
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Misty

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA. First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.
3 nachten verbleven in juni 2023

8/10 – Goed

PAMELA

1 nacht verbleven in mei 2023

6/10 – Redelijk

Alisa

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Theres nothing to eat around there except for that Mexican restaurant
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

PG

Zakenreiziger
I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.
1 nacht verbleven in mei 2023

8/10 – Goed

Amy

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Daniel

1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Michael

I liked everything but the 75 dollar pet charge
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Thomas

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Arnold

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic
Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Phillip

Positief: Personeel en service
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Tammy

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and efficient
1 nacht verbleven in mei 2023

4/10 – Matig

Ricky

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t do it.
Please do not waste your time or money on this hotel. The room I was in was disgusting! Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.
1 nacht verbleven in maart 2023

4/10 – Matig

Paul

Zakenreiziger, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty. Needs major renovating.
1 nacht verbleven in maart 2023