Exterieur

Beoordelingen van Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 718 van 1172 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1172 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1172 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1172 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 1172 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice!
1 nacht verbleven in maart 2024
Reactie van Loyalty Ambassador/ Front Office Supervisor op 25 apr 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 – Goed

Cadee, Clovis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
3 nachten verbleven in april 2024
Reactie van Loyalty Ambassador/ Front Office Supervisor op 25 apr 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 – Uitstekend

Lamonte

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
2 nachten verbleven in april 2024
Reactie van Loyalty Ambassador/ Front Office Supervisor op 25 apr 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Shonte op 16 apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Uitstekend

James, Hanover

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Shonte op 16 apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Uitstekend

Shaunte

Excellent
1 nacht verbleven in april 2024
Reactie van Loyalty Ambassador/ Front Office Supervisor op 14 apr 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 – Uitstekend

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
1 nacht verbleven in april 2024
Reactie van Shonte op 16 apr 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Uitstekend

Buster

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome 😎💯
1 nacht verbleven in april 2024
Reactie van James - Front Office Manager op 19 apr 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 – Matig

Master

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Loyalty Ambassador/ Front Office Supervisor op 12 apr 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 – Goed

Daphne, Leesburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
1 nacht verbleven in maart 2024
Reactie van Loyalty Ambassador/Front Office Supervisor op 2 apr 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Loyalty Ambassador op 26 mrt 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 – Uitstekend

Maya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel and great staff
2 nachten verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Kenya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Brandi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
2 nachten verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Carlos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
2 nachten verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff.
2 nachten verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Aimee

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
An elegant place to stay for a special occassion.
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Haven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the city view
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Melani

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Elizabeth

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Shonte op 24 mrt 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Nicole

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So disappointing - not at all the Omni experience.
Reactie van Shonte op 10 mrt 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 – Ontzettend slecht

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
2 nachten verbleven in maart 2024
Reactie van Shonte op 10 mrt 2024
We will address this guests concerns Directly

10/10 – Uitstekend

Drew

3 nachten verbleven in februari 2024
Reactie van Loyalty Ambassador op 26 mrt 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

10/10 – Uitstekend

Vincent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s my go to always!!
1 nacht verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Uitstekend

Glen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
1 nacht verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Goed

Hans

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
1 nacht verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Uitstekend

Rohit, Fairfax

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good clean hotel
1 nacht verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Goed

Handan

2 nachten verbleven in februari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Uitstekend

Eduardo

1 nacht verbleven in januari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

2/10 – Ontzettend slecht

Maura

Reisde met een groep
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing as always topnotch👍👍😃
1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 – Uitstekend

Jerry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Omni Richmond--Excellent
The Omni Richmond, VA Hotel was a very good experience for me. All staff (except one) were there to help, assist, support whatever I needed. Including front desk, bellman, house cleaning etc. The lone exception was one waiter who rudely dismissed me even though I was there 35 minutes before the kitchen closed down on Jan. 17th. The other wait staff were great. I applaud, Taylor, at front desk who had empathy and helped me get food that evening.
2 nachten verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

4/10 – Matig

Dorsa

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The front desk was very unwelcoming!
1 nacht verbleven in januari 2024
Reactie van Shonte op 25 jan 2024
We are truly sorry to hear that your experience with our team was unpleasant. Please know we take these complaints and concerns very seriously . Please feel free to reach out to our team anytime on your next visit so we can make your next stay exceptional.

10/10 – Uitstekend

Paul

1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

8/10 – Goed

Josh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Limited Parking but Super Nice Hotel
The hotel is super nice all around but they have limited parking. I drive a 2019 Silverado with a 4" lift kit and was told by the valet that I couldn't park in the garage because my truck is too tall. I had to park in an open lot across the street that cost me over $20 for the night. I also couldn't get the room cool enough regardless of how low I set the temperature.
Nice and clean!
Lobby was super nice!
Comfortable bed!
1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

8/10 – Goed

Kareen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful hotel and all the staff I came in contact with were very kind and helpful. My only complaint is that I wish there was a way to tip electronically. If there is, I did not see it. I just don’t make a habit of caring a bunch of cash around with me these days. The only other thing is that the bathroom in my room was definitely having some issues with paint peeling on the ceiling and such. I know that these things happen, but it’s a very nice hotel and I would’ve expected this would have been repaired before having someone stay in the room.
3 nachten verbleven in januari 2024
Reactie van We hope this message finds you well. On behalf of op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

8/10 – Goed

Evan

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Shonte op 29 jan 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 – Uitstekend

Chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this hotel was perfect, from the staff, to dining options, and within walking distance of many things throughout the city
1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 22 jan 2024
We're thrilled you had an amazing experience here at Omni Richmond! We look forward to seeing you again!

10/10 – Uitstekend

joseph

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very professional staff and up to date facilities.
1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 22 jan 2024
We will share with our staff, thank you for staying with us!

6/10 – Redelijk

Behnam

2 nachten verbleven in januari 2024
Reactie van Shonte op 28 feb 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel with great staff!
Very nice hotel in a convenient location. Room was clean, nicely decorated, and staff was extremely friendly and helpful!
1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 22 jan 2024
Thank you so much for your nice comments! We will certainly share with our staff!

10/10 – Uitstekend

Joseph

1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 22 jan 2024
Thank you for your feedback!

10/10 – Uitstekend

Taime

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Very comfortable, nice, clean, and easy access to things in the area.
1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 16 jan 2024
Thank you so much for your positive comments! We hope to see you again soon!

8/10 – Goed

Taime

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 16 jan 2024
We appreciate you taking the time to provide us with your feedback!

10/10 – Uitstekend

Joseph

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was beautiful just like the hotel.
2 nachten verbleven in januari 2024
Reactie van Lindsey Cavanaugh op 16 jan 2024
We are thrilled to see you enjoyed our hotel!