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Beoordelingen van Chipeta Lodge

3.5 out of 5
Chipeta Lodge
304 S. Lena St, Ridgway, CO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 200 van 376 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 376 beoordelingen" "
Gastenscore: 6 - Redelijk. 45 van 376 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 376 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 376 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The welcome by staff was top quality and their willingness to answer questions throughout was also great.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Chipeta Lodge op 13 mei 2024
Thank you for staying hope to see you again!

6/10 – Redelijk

McKayla

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We really enjoyed the property and had an amazing time celebrating our anniversary here. Wish the staff had better attitudes and were friendlier to the guests, felt like an inconvenience when needing their attention. I was not pleased to see they charged me multiple times over the month of April due to incorrect billing without any notice and didn’t seem to care when I called to get an explanation of why they charged me again 3 weeks after my stay. It was really unfortunate and not sure I will be staying again.
1 nacht verbleven in april 2024
Reactie van Bryon - GM op 28 apr 2024
McKayla, I sincerely apologize for the miscommunication regarding the second charge on your account. I have confirmed that it was due to being undercharged at the time the reservation was made, and our staff should have corrected and communicated this at the time of check-in. I apologize that this did not happen. I am happy to hear that you otherwise enjoyed your stay, and hope to see you again soon!

8/10 – Goed

Bob

Reisde met partner
Positief: Netheid
Nice property under construction
2 nachten verbleven in maart 2024
Reactie van Bryon - GM op 29 mrt 2024
Thank you, please come and see us again!

10/10 – Uitstekend

William, Newburyport

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We needed an extra bed for our son and the property manager went out of his way to accommodate us. He was professional and courteous in every way and introduced us to the staff in case we needed additional service. The property is getting additional investment to update the furnishings and external features which will make the facility even more inviting. Ridgway is a great little town with some great food options. We were especially taken with a little place called the 66 Eatery.
3 nachten verbleven in februari 2024
Reactie van Bryon - GM op 29 mrt 2024
Thank you for the kind words, hope to host your family again soon!

8/10 – Goed

Heather

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not a resort
Loved the room and the hottub on the private balcony. I did not care for all the construction and remodeling of the whole property. I understand charging a resort fee when you have resort amenities. But, i did not appreciate paying a resort fee when the spa is closed for remodeling. The restaurant is on limited hours with limited menu. I feel like they shouldnt be charging a resort fee until they have everything opened.
2 nachten verbleven in februari 2024
Reactie van Bryon - GM op 29 mrt 2024
Sorry to hear about your expereince, please reach out to me directly if there is anything you wish to add. I will certainly share with the team to assist with training and communication as we get through these renovations as quickly and seamlessly as possible.

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Bryon - GM op 29 mrt 2024
Thank you!

2/10 – Ontzettend slecht

Nicole

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Bryon - GM op 2 apr 2024
I am so sorry to hear about the issues you had during your stay. As of last week, we are under new management and will be focused on better service standards. We do hope that you will give us another opportunity to make a better impression.

4/10 – Matig

Jimmy

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
The bed seemed to be outdated and a lot of outside noise like doors banging a lot.
1 nacht verbleven in februari 2024
Reactie van Bryon - GM op 29 mrt 2024
Thank you for the feedback, and sorry to hear about the experience. We are working to control the renovation noise and the good news is that we have updated all the mattresses in our guest rooms.

6/10 – Redelijk

Ken

Positief: Netheid, comfort kamer
Let down for the money
Not sure why we had to pay full price since the big pool wasn't open. that was a bit deceiving and not mentioned on the website. Also our room was advertised to be on a higher floor, but we were on the bottom and our view was a couple of storage containers and a dumpster. For the price we paid for that room I would've expected much more.
2 nachten verbleven in februari 2024
Reactie van Bryon - GM op 2 apr 2024
I am so sorry to hear about the issues you had during your stay. As of last week, we are under new management and will be focused on better service standards. We do hope that you will give us another opportunity to make a better impression.

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay. Staff were awesome. Great spot to check out Telluride and the smaller Ski Towns 🎿
2 nachten verbleven in februari 2024
Reactie van Bryon - GM op 29 mrt 2024
Thank you Matthew, come back next time you are in the area!

6/10 – Redelijk

Doug

Needs updating

4/10 – Matig

Karol

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The Rooms are extremely clean and dining was wonderful, but no where was it listed that there would be construction due to new ownership. Hot tub off balcony did not work, continental breakfast was very simple. And the phone number listed did not work, and made it hard to contact the lodge. We were supposed to be comped one nights stay due to all the unknowns, but no one ever got back to us after several attempts of reaching out after finally getting a contact number.
2 nachten verbleven in december 2023

8/10 – Goed

Jassica

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Eric D, Broomfield

2 nachten verbleven in december 2023

10/10 – Uitstekend

Cody

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay! The room was spacious, we have an 18 and 19 year old that slept in one room and then our 4 year old stayed in our room. We had fun calling the cat, Sargent Pepper up to say hi! The hot tub was really big and never crowded. We enjoyed playing games with our family in the reception area. They had a fireplace and games to choose from, it was lovely! We liked that quiet time started at 9, the restaurant was above our room, so we appreciated that they closed about that time too, so we didn’t hear the chairs and noise into the night. Overall I recommend for families!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at Chipeta
Excellent stay at the Chipeta Lodge. Room 420 was absolutely wonderful. Loved the rustic feel of the room and the living room and kitchenette was a nice to have.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service en voorzieningen
Loved it especially having a private hot tub and fireplace! Great place for a romantic getaway
Reactie van Bryon - GM op 29 mrt 2024
Great! Come back and see us again soon!

8/10 – Goed

Bobbi

1 nacht verbleven in december 2023

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the room, comes with everything you need and a nice hotub, just a little pricey but it makes sense aswell
1 nacht verbleven in december 2023

10/10 – Uitstekend

Lauren

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable rooms and amenities
1 nacht verbleven in december 2023

8/10 – Goed

Roddy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023

10/10 – Uitstekend

Arlana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms!
1 nacht verbleven in november 2023

10/10 – Uitstekend

tara

2 nachten verbleven in november 2023

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, voorzieningen
Love the rooms, and hot tub
1 nacht verbleven in november 2023

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
Great place in Ridgway!
A great place with lots of character. They are making some nice improvements and renovations and we could tell a big difference from our previous stay. More options for breakfast would be appreciated but not a deal breaker.
1 nacht verbleven in november 2023

8/10 – Goed

Asami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

8/10 – Goed

Barbara

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really liked the property and the room was great. The Clay’s were full of information about the area re shops and restaurants.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

art

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Dewey

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Deborah, Littleton

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Close to family in Ridgway
4 nachten verbleven in oktober 2023

6/10 – Redelijk

Diane

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Did not like the fact that there was no one at the check in or check out desk. No one to answer questions.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Patrick

Negatief: Netheid, personeel en service
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Karthikeyan

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent and very thorough.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jerrod

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff great food and entertainment can't wait to go back!!!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

6/10 – Redelijk

Wes

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We got “upgraded” to a better room randomly, and it barely had any hot water, tub had drainage issues and shower head would not turn off. Hot tub on patio didn’t work but that wasn’t a necessity. The set up was very nice however. Beautiful room. Just inconvenient.
1 nacht verbleven in oktober 2023

8/10 – Goed

Olga

1 nacht verbleven in oktober 2023

4/10 – Matig

Amber

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Lindsay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay at Chipeta Lodge this fall! We especially enjoyed the cozy yet spacious feel of our room and the beautiful pool and hot tub area. The staff members we spoke to were very kind and accommodating and were even able to help us check in early (an extra bonus after a cold and rainy night of camping before we arrived)! One downside of our stay was that a couple of the appliances in our room seemed outdated or broken. We couldn’t seem to get our dishwasher to do a decent job of cleaning dishes, and the remote for the gas fireplace was missing, but we were offered the option to switch to another room. Since we were just there for one night, this wasn’t too big of an issue. Overall, we loved our experience and would stay there again!
1 nacht verbleven in september 2023

4/10 – Matig

Alex

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Look somewhere else if you value comfort
Jade at front desk was absolutely amazing. So accommodating and a delight to interact with :) The room was garbage. Nowhere near the $380 we paid for it. Bugs everywhere, bathroom window latch was broken so we couldn’t close it. The room was so far from being ADA friendly for my family member she couldn’t even take a shower due to the design. We were confirmed for a room a hot tub but apparently renovations meant that wasn’t true. No extra blankets, fireplace was broken (had sticker indicating it was out of order). I wouldn’t come near this place for the price until they finish renovating. Period.
1 nacht verbleven in september 2023

4/10 – Matig

Greg

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay away picture misleading
Terrible don’t stay. Not what picture are posted they from 20 years ago. Couldn’t turn heat down shower didn’t Work no tv channels fireplace doesn’t work had to sleep with windows open. Ceiling fan so full of dust turned off right away. First negative post I have ever made take it to heart. PS this sure did not score me any points on our Anniversary. 350 but I will stay anywhere but here
1 nacht verbleven in september 2023

4/10 – Matig

Mary

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Lori

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible. My room wouldn’t get below 75 degrees even though it’s 65 outside. Had to leave windows and door open to try to cool it down. When I complained to front desk, she gave me a bucket of ice and said I can access the pool to cool down. Restaurant is closed for renovations which I was not aware of. I was double charged. I complained, no refund. When checking out, no one was at the front desk. I found 2 employees who were also unable to find anyone to help. One of them texted the GM with no response. When I try calling the main hotel number I get a recording saying to contact via text. I sent a text, sent emails to the main hotel email and GM, no response. Found a number to the restaurant, that manager took my info, no response. Hotel owes me over $1000.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Lori

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible. My room wouldn’t get below 75 degrees even though it’s 65 outside. Had to leave windows and door open to try to cool it down. When I complained to front desk, she gave me a bucket of ice and said I can access the pool to cool down. Restaurant is closed for renovations which I was not aware of. I was double charged. I complained, no refund. When checking out, no one was at the front desk. I found 2 employees who were also unable to find anyone to help. One of them texted the GM with no response. When I try calling the main hotel number I get a recording saying to contact via text. I sent a text, sent emails to the main hotel email and GM, no response. Found a number to the restaurant, that manager took my info, no response. Hotel owes me over $1000. This is unacceptable.

2/10 – Ontzettend slecht

Bonnie

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
False advertisement, the room was nothing like it showed in the pictures they put us in a handicap room. Nothing worked in the room the fireplace didn’t work, the air conditioner, which came out of the wall a wall unit which was ghetto head sound like it had a bird noise it all night. You can hear the people upstairs like they were right in the room with us. it really was a bummer we thought we were gonna have a nice place to stay and then they charge my card $319 for incidentals which we spent nothing there and really messed my account up. I’m not happy at all.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Ricardo

1 nacht verbleven in juli 2023