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Beoordelingen van Moorhill House Bed & Breakfast

3 out of 5
Moorhill House Bed & Breakfast
Shappen Bottom Burley, Hampshire, Ringwood, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 40 van 117 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 117 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 117 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 117 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 117 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Karl

Positief: Netheid
1 nacht verbleven in juli 2023

6/10 – Redelijk

WTJ

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Geweldige lokatie in New Forest. Aardig personeel. Ontbijt is erg karig, geen eitje of verse ham of kaas. De staat van het tapijt in de hal, ontbijtzaal, op de trap en de overloop is schrikwekkend. Versleten, vol vlekken en muf.
2 nachten verbleven in september 2022
Reactie van Moorhill Reception op 8 sep 2022
Thank you for taking the time to review your recent stay, we do offer a continental breakfast with meats and cheese. We will look into the feedback you have provided with the carpets.Many Thanks.

10/10 – Uitstekend

Brian

1 nacht verbleven in oktober 2023

8/10 – Goed

Barry

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Stayed here for the Beaulieu auto jumble stayed in Burley before hotel fine suited me would stay again when next down in that area
2 nachten verbleven in september 2023

10/10 – Uitstekend

Joanikka

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Harley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely place surrounded by woods and fields of heather to go on walks through.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

8/10 – Goed

I

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful location
Lovely location. Staff were freindly and helpfull. Towels didnt need changing as much as they were. Breakfast was nice but would have been nice to have full breakfast option and info about breakfast times in room
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good option for a short stay
Some areas of the hotel need a bit of a facelift, but the reception staff were friendly, our room was large and clean and we had a pretty view. We didnt have breakfast. To the hotel management: With some TLC this could be a destination hotel. You are also very lucky you have such nice, cheerful staff, it makes a real difference.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Chris

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast -poor offerings for the price Hotel -dated Cleanliness -needs improvement
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Stéphane

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Kirti

1 nacht verbleven in juli 2023

8/10 – Goed

steven

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal Family Retreat Venue
A delightful venue, where we were well looked after and perfect for a relaxing family trip with our dog. The staff were very accommodating, and patient with our dog who had a few barky moments! The beautiful garden was perfect to exercise our son and the dog, which was also ideal, and contributed to a restful sleep in an amazing bed. Only gripe was the shower, bit of a krypton factor scenario to get it to work properly, and the pressure was still poor. Otherwise lovely place, in a perfect location for a walk to Burley, or drive to wider New Forest locations.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

CARLEE

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Manager op 30 jul 2023
Good morning Mrs. Hadrava,I am sorry to see that you did not enjoy your stay with us here at Moorhill House. We strive to give the best experience we can to all our guests. Therefore, if you would kindly provide more details as to what was so disappointing with your stay, I will endeavour to make improvements to our guests experience of the venue.kind regardsJames FisherGuest Services ManagerMoorhill House Hotel

10/10 – Uitstekend

Amelia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
amazing receptionist
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Beverley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What a find!
Excellent little find. Wanted somewhere to stop over for the New forest Show. Burley is such a beautiful place to visit. Will definitely stay again.
1 nacht verbleven in juli 2023

4/10 – Matig

Emma

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Wont be back
Misleading as said bed and breakfast but then didn’t include breakfast. There was no hot water so cold showers. Staff were friendly and couldn’t fault them just don’t think it was good value for money with what we paid v’s the comfort of our stay
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We loved the location of the hotel and the grounds of the hotel. The room had a lovely view out to the back of the hotel. I particularly liked the old vintage furniture.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Paul

2 nachten verbleven in juni 2023

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service
3 nachten verbleven in juni 2023

8/10 – Goed

Sima

Reisde met partner
Positief: Netheid, personeel en service
Beautiful location!! We loved the birdsong and secluded area…still only a 10 minute walk to the pub so it was perfect Room was clean with a nice comfy bed overall it was great!
1 nacht verbleven in mei 2023
Reactie van Moorhill Reception op 20 mei 2023
Good Morning Sima, we are delighted to hear that you enjoyed your recent stay with us! We hope to welcome you back with us soon! Many Thanks, The Moorhill Team

10/10 – Uitstekend

Astrid

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value for money
Good value for money, breakfast could do with an upgrade. But other than that we were very please with the family room. And the staff was nice and welcomming.
1 nacht verbleven in april 2023
Reactie van Moorhill Reception op 20 mei 2023
Morning Astrid, I am glad to hear that you and your family enjoyed your recent stay with us! I will pass on your feedback to our staff and we will take on board your comments regarding our breakfast. We hope to welcome you back again soon! Many Thanks, The Moorhill Team.

6/10 – Redelijk

Elizabeth

It’s a great location, beautiful setting. We had a great stay and staff were friendly and helpful. It was very hot as heating was on constant 😊 it was a shame the bar wasn’t open for the evening but we would stay again
2 nachten verbleven in april 2023

6/10 – Redelijk

Benn

2 nachten verbleven in maart 2023

10/10 – Uitstekend

Nantakorn

1 nacht verbleven in oktober 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and dog friendly.
We only stayed one night but found the hotel nice. But best of all their location and dog friendly policy were a big hit with us.
1 nacht verbleven in oktober 2022
Reactie van Moorhill Reception op 27 okt 2022
Thank you for your review. We certainly are in a great area to stay with your dog.We hope to see you again soon.

10/10 – Uitstekend

Andrew

1 nacht verbleven in oktober 2022
Reactie van Moorhill Reception op 5 nov 2022
Dear Andrew, thank you for leaving us a 10 review, we really appreciate it.We hope to welcome you back in the near future.

8/10 – Goed

Jane

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Staff extremely helpful and pleasant. Nothing seemed to be a problem but was not a delux room as described on our booking. The room was very dusty and cobwebs on ceiling. The room was nice and warm but smelt damp.
2 nachten verbleven in oktober 2022
Reactie van Moorhill Reception op 27 okt 2022
Dear Jane, thank you for taking the time to leave a review.We hope that we can welcome you back again soon.

10/10 – Uitstekend

Claire

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, bed was comfy and a quiet room
1 nacht verbleven in oktober 2022
Reactie van Tim op 9 okt 2022
Dear Claire,We really appreciate your 5 star review and hope we can welcome you back soon.Many thanks.

8/10 – Goed

Spencer

1 nacht verbleven in september 2022

4/10 – Matig

P

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Rubbish
No Hot Water Bed soft and poor Not made clear no breakfast included and then charged an extortionate amount for a rubbish breakfast Would not use and agina and will tell no one else to
1 nacht verbleven in september 2022
Reactie van Moorhill Reception op 24 sep 2022
Thank you for the feedback P and our sincere apologies that you had issues with the hot water and the bed was too soft for you. Hopefully one of the team was made aware of the issue with the water so we could look into it. Breakfast isn't included when booked 3rd party and would have been in your confirmation, apologies that you thought 8.95 for a continental breakfast offering was too much money, the team would have happily taken your feedback on board. Many Thanks.

10/10 – Uitstekend

roy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Entrance to property
1 nacht verbleven in september 2022
Reactie van Moorhill Reception op 11 sep 2022
Thank you for taking the time to review your recent stay, I hope we can welcome you back again soon.

4/10 – Matig

Andrew

1 nacht verbleven in september 2022

10/10 – Uitstekend

Ian

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very enjoyable and relaxing stay in a beautiful location
2 nachten verbleven in augustus 2022
Reactie van Moorhill Reception op 1 sep 2022
Thank you for taking the time to review your recent stay Ian, I hope we can welcome you back to Moorhill House again soon. Kind Regards.

8/10 – Goed

Rebecca

1 nacht verbleven in augustus 2022
Reactie van Moorhill Reception op 31 aug 2022
Thank you for the review Rebecca, I hope we will see you at Moorhill again soon. Kind Regards.

8/10 – Goed

Tarlika

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in juli 2022
Reactie van Laura op 18 aug 2022
Thank you for taking the time to review. Kind Regards,

6/10 – Redelijk

alan

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Poor continental breakfast. No other food available
3 nachten verbleven in juli 2022
Reactie van Laura op 18 aug 2022
Dear Alan, Aplogies you were not told in advance about our food and bevereage offering, we are only 5 minuites away from some lovely pubs in Burley but understand that this was not what you were looking for. Hopefully we can welcime you back again. Kind Regrads,

4/10 – Matig

Mark, Oxford

Reisde met partner
Positief: Netheid, personeel en service
A lovely looking hotel in a great location but a massive disappointment in the room. A very small room, 4 poster bed but no head board so pillows slip down the back continuously, very uncomfortable! Not much sleep! Too much furniture so you can only get in one side of the wardrobe.
1 nacht verbleven in augustus 2020

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great
1 nacht verbleven in augustus 2020

4/10 – Matig

Holidaymaker, Hertfordshire

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room quality was poor with mould on the ceilings, lack of staff, breakfast not as described in the menu, broken bed
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Daniel

2 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Adam Edward

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

8/10 – Goed

Daniel

1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a a really good stay. The bedroom was comfortable and spacious. The staff friendly and the food in the restaurant very good. I did have problems during my stay with warnings appearing on my mobile phone as the hotels wi fi is not password protected. That said I would happily return to the hotel in the future.
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Rude staff.
The hotel was set in beautiful surroundings, within the new forest were horses roam freely. The garden area was delightful and had seating for those who wish to eat outside or simple have a drink or two. They have a small simple indoor pool which the children loved and the facilities all in all were pleasing. For me, what let this hotel down was the attitude of some staff members.. as a young family we were clearly not their usual clientele, and this was made obvious by the look on their faces when we passed through the hotel. One of the receptionist staff, an older lady was stood on the stairs having a chat with another lady who stood at the bottom, as the children passed her on the stairs, she stopped talking looked at each of them and screwed up her face. I appreciate she may have felt they they should have waited for her to move however I do not feel that she should have stood there mid flight of stairs having a chat in the first place, so her facial expressions were not needed and quite frankly rude and unprofessional. The oldest of the children who is 11, actually said she liked the hotel but not the people in it as they made her uncomfortable. So just to clarify, if you are an older person this place is for you, those of a younger age are not as welcome.
1 nacht verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019