Interieur
Beschikbaarheid controleren

Beoordelingen van Aerotel Airport Transit Hotel

2.5 out of 5
Aerotel Airport Transit Hotel
Tom Jobim Int'l Airport, Terminal 2, Lvl. 3, S. Pier, Int'l Departures, Rio de Janeiro, RJ

Beoordelingen

4,2
Gastenscore: 10 - Uitstekend. 2 van 22 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 22 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 22 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 22 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 22 beoordelingen" "

5,2/10

Netheid

4,2/10

Personeel en service

5,0/10

Voorzieningen

4,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mennessäni ilmoittautumaan minulle sanottiin, että en voi ottaa vastaan huonetta, koska se on ulkomaan jatkolennoille, ei kotimaan jatkolennoille. Varaustani en voinut perua, joten otin taksin ja menin sillä lähimpään hotelliin yöksi ja sieltä aamulla takaisin lentokentälle.
1 nacht verbleven in februari 2020
Reactie van Jane Ferreira op 10 mrt 2020
Dear Customer, Good Morning! We are sorry for that. Hope we can have You with us soon. Regards

2/10 – Ontzettend slecht

Anna Carolina

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is just for people who are in transit, first person I asked at the airport could not inform me where it was. I wish the signs would say the name of the hotel since there are two hotels at Galeão (one outside and this one inside). The room is small but cozy, just what I needed for a long layover. They offered 24h reception but when we needed an iron we called several times and went in person and no one was there. It seems they are split between reception of the hotel and prime lounge. This was the only problem we had.
1 nacht verbleven in januari 2020
Reactie van Márcia Peixoto op 21 jan 2020
Dear guest, thank you for your contact and comments. They are very relevant for us keeping improving our services as a global awarded brand. I would lke to inform that all the informations on Aerotel location is on Expedia portal and we reinforce with a message to the guests as soon as we get a booking request. Concernig information and wayfinding at the Airport we will request aiport authoritities to update. As for our reception service, we feel sorry that you could not be assisted on time and will keep improving on offering better service. Hope to having you back soon. kinf Regards. Marcia Peixoto Sales & Marketing Manager

2/10 – Ontzettend slecht

Taiguara

Negatief: Netheid, personeel en service
1 nacht verbleven in januari 2020

2/10 – Ontzettend slecht

Anabel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Caes en el Engaño, no reembolsable cancelación
Mala. Una trampa para reservar. La información no está clara. Esta en el interior del aeropuerto, necesitas estar registrado y en la parte interior ara poder hacer uso del mismo.
1 nacht verbleven in januari 2020
Reactie van Jane Ferreira op 6 jan 2020
Estimada Sra. Anabel, Buen Día! Agradecemos por su reserva. Toda la informacion de acceso se encuentram-se en la plataforma y se refuerza mediante un mensaje a nuesttros clientes. Pedimos desculpas pelo ocorrido. Esperamos tê-la conosco em futura oportunidad. Feliz 2020!!! Atentamente, Jane Ferreira Pedimos desculpas pelo ocorrido y esperamos te-la conosco en una futura oportunidad. Feliz 2020!!! Jane Ferreira

4/10 – Matig

Geverifieerde reiziger

Booked the hotel for my boyfriend while he was on a flight. He saw my message with the booking only when he already checked out of the international airport. As he had only a domestic flight the next day he couldn't stay at the hotel! Please make it clearer that you can only stay if you're inside of the INTERNATIONAL airport!
1 nacht verbleven in december 2019
Reactie van Jane Ferreira op 30 dec 2019
Prezado Cliente, Bom dia! Informamos que todas as informações de acesso do Aerotel encontram-se disponíveis na plataforma. Esperamos tê-lo conosco em futuro próximo. Atenciosamente, Jane Ferreira

10/10 – Uitstekend

Ana Cláudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019

2/10 – Ontzettend slecht

Maria da Assunção

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sem palavras. Cheguei no aeroporto e nao tive acesso ao hotel!!! e não me foi dito nada a respeito
1 nacht verbleven in augustus 2019

6/10 – Redelijk

joelzito

Positief: Netheid
Um hotel prático
É um hotel prático, bem localizado para quem está de passagem pela área internacional do aeroporto. Nada especial do ponto de vista do conforto, apenas decente. Mas é limpo, com banho, toalhas e internet.
1 nacht verbleven in juli 2019

4/10 – Matig

Nazira

Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in juni 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Banho frio
1 nacht verbleven in mei 2019
Reactie van Jane op 30 mei 2019
Prezado Cliente, Boa Tarde! Agradecemos a sua mensagem. Sua opinião é muito importante para nós. Pedimos desculpas pelo ocorrido e será verificado para que não aconteça mais para aprimorar ainda mais os nossos serviços. Esperamos tê-lo conosco em breve. Obrigada! Jane

2/10 – Ontzettend slecht

Cristiane

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disaster! Beware! Hotel is located after Security!
I needed a hotel for a few hours in Rio due to a business meeting; however, this one is located passed the security/immigration area. Bummer! I had to pay for it and never stayed there! What a rip-off! I had to stay/pay for another hotel in the airport older area! I wish the description was more clear!
1 nacht verbleven in mei 2019
Reactie van Jane op 21 mei 2019
Dear Valued Guest, We thank You for your message. We inform You that we do not charge for cancellation. Sorry for the occurency to You. Hope You can come back and stay with in a near future. Regards, Jane

8/10 – Goed

Sophie Bewick

Positief: Netheid, personeel en service en comfort kamer
Convenient and comfortable
Comfortable enough for a few hours shut eye. Hot water wasn't working in our room but showered in the lounge anyways so no issue there. Bed was big enough for 2 (one of whom is 6'3") and very clean.
1 nacht verbleven in april 2019
Reactie van Jane op 21 mei 2019
Dear Valued Guest, Thank You for your message. Your oppinion is very important to us. Hope to have You back here soon. Regards, Jane

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cama pequena, cabines pequenas. Mas tudo ok
1 nacht verbleven in december 2018
Reactie van Jane Ferreira Silva op 20 dec 2018
Heelo Dear Customer, Good Morning! Thank You for your message. Your comment is very important to us. Regards, Janne

8/10 – Goed

Paulo R

Excelente para quem Está em trânsito
1 nacht verbleven in november 2018
Reactie van Jane Ferreira Silva op 20 dec 2018
Dear Customer, Thank You for your message! Your oppinion is very important to us. Happy Christmas!!! Janne

2/10 – Ontzettend slecht

Rondinelli

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
RESTRICTED AREA - Be careful before booking
The stay never happened. Be careful since the description for this hotel does not explain it is located in a RESTRICTED AREA in the International Departure of GIG Airport. I was arriving from an International flight and I could not access the hotel at all.
1 nacht verbleven in augustus 2018
Reactie van Jane op 18 aug 2018
Dear Mr. Rondinelli, Good Mornng! I am sorry for what happened. We have the information on the website and we send a message awarning all the customer about the hotel access. probably you do not get to read it in time before your check in to the hotel. Hope to have you with us in a near future. Regards, Jane

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Divulgação capciosa
Este hotel cobra por hora, e no expedia aparece o valor por diária no cabeçalho, contraditório e confuso o site de reserva. Tomei prejuízo, por causa da malandragem da divulgação. Depois não da pra cancelar, não reservo nada pelo expedia mais.
1 nacht verbleven in augustus 2018
Reactie van Jane op 14 aug 2018
Prezado(a)., Bom dia! A informação de localização do hotel encontra-se no portal Expedia e além disso enviamos mensagem a todos os clientes diariamente reforçando da localização das suites Aerotel. Quando os passageiros nos informam seus itinerários nos os orientamos a entrar em contato através do e-mail brazil@plaza-network.com para que possamos ajudá-lo. Em todas as nossas reservas os clientes recebem esta orientação. Ressalto que nós não cobramos por cancelamentos. Pedimos desculpas pelo ocorrido e esperamos poder atendê-los em uma próxima oportunidade.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient, comfortable and great value
This transit hotel in Terminal 2 Arrivals at Rio Airport is ideal if transiting on to an international destination. I was travelling to Montevideo, Uruguay and had a 13 hour lay over until my onward flight. My bags had previously been checked in at London right through to Montevideo. The hotel room is small but adequate with comfortable bed suitable for 2 people to sleep with good shower/wc small desk and TV. I booked the room including a meal - you get an entry voucher into a comfortable airport lounge 25 yards from hotel entrance in terminal and can eat and drink as much as you like. Overall very convenient and great value for money.
1 nacht verbleven in juli 2018
Reactie van Jane op 13 aug 2018
Dear Guest, Good Morning! We are pleased in reading your message. Hope to be a ble to have you with us again. We wish you all the best in your life. Regards, Janne

2/10 – Ontzettend slecht

Carlos Augusto

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pessimo
Vcs não dispõem de atendimento 24h. Fiz a reserva, paguei e me dei conta que onjotel fica na área internacional. O site não dispunha de cancelamento online e no próprio hotel eles não poderia cancelar pelo telefone.
1 nacht verbleven in juni 2018
Reactie van Marcia Peixoto - Gerente de Vendas e Marketing op 28 jun 2018
Prezado Carlos, As informações de localização do Hotel constam no portal e reforçamos via mensagem ao cliente sempre que o portal disponibiliza a função de comunicação. De nossa parte não haverá cobrança de no-show. Esperamos recebê-lo em uma próxima ocasião. obrigada.

2/10 – Ontzettend slecht

Yamila Soledad

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No pude acceder al hotel, ya que no especifican q es la zona internacional.
Reactie van Marcia Peixoto op 29 mrt 2018
Hola Sra Yamila, lo sentimos por no recibirla al Aerotel y por lo ocurrido. Todavia, la información de ubicación del hotel está en el Portal. Gracias por su contacto.

2/10 – Ontzettend slecht

Russ, Boston

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is a scam
The hotel is in the secure zone of the airport so to get in you will need to check-in for your flight and go through security control. I had an 8 hour transfer in Rio, but I could not access the hotel. The hotel staff was completely unhelpful. They offered me to stay at one of their facilities outside of the security zone but demanded a FULL payment for BOTH locations!!! This is a scam covered up by Orbitz!
1 nacht verbleven in maart 2018
Reactie van Marcia Peixoto op 12 mrt 2018
Dear Russ, we are sorry for your dissatisfaction. We are working on giving more clear information on Expedia and avoid problems like this. Thank you for your feedback.

2/10 – Ontzettend slecht

Leslie

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't Stay Here
This is an hourly hotel in the airport for transit travelers. The room is really really small. It does not look like the picture at all. the bed is walled in on 3 sides. They were reluctant to let us check in because we wanted the whole night not just a few hours. They said they served breakfast. There was no breakfast at all. The hotel is impossible to find because it is in the terminal. You have to go through security and passport check as if you were going to go straight to the plane. We walked for an hour and a half looking for it because nobody knew what we were talking about. Again, this is not a regular hotel and there is nothing on the Hotels.com site to indicate that. Hotels.com did make it right for us though.
1 nacht verbleven in maart 2018
Reactie van Marcia Peixoto op 12 mrt 2018
Dear Leslie, we are sorry for your dissatisfaction. We are working on updating pictures and information. Thank you for your feedback.