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Beoordelingen van Hilton Garden Inn Riyadh Olaya

3 out of 5
Hilton Garden Inn Riyadh Olaya
Building No 8951, Olaya Main Street, Riyadh

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 62 van 219 beoordelingen" "
Gastenscore: 8 - Goed. 98 van 219 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 219 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 219 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 219 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic again!
It's simply what you are used to expect in the Hilton hotels. Great service and very friendly people.
1 nacht verbleven in december 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super netjes!
It was great! I like the people working there. Also the room was very nice. Good Hotel!

8/10 – Goed

Ronald, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hilton Garden in, nice business hotel
Good facilities for all business travellers and nice staff and very nice gym. I booked the room with breakfast, but unfortunately there where some misunderstandings about this. And food in the restaurant is quite expensive.

4/10 – Matig

MOHAMMAD

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hot AC in corridors outside the rooms No cold water in bathrooms Inexperience reception staff Sewage smell in bathroom
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Sudhir Nath

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good location & very friendly staff
3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Nabeil, Woodstock

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olya-Riyadh, has been exceptionally disappointing, warranting a zero-star review. During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress. In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care. In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Mohammed op 5 jun 2023
Thank you for your feedback, hope you enjoyed your stay with us, have a great day ahead.

8/10 – Goed

Suliman

Zakenreiziger
Positief: Personeel en service, comfort kamer
Need more improvement
The stay overall was great. However, the toilet had serious issue for generating bad smell as it is evidently lacking smell prevention elbow causing the unpleasant smell in the bathroom.
5 nachten verbleven in maart 2023
Reactie van MAK op 9 apr 2023
Thank you for contacting us hope you are satisfied, we will improve the complaint issue, hope to see you again.

10/10 – Uitstekend

Yuko

4 nachten verbleven in januari 2023
Reactie van MAK op 23 mrt 2023
Thanks for your feedback! hope you enjoyed your stay with us

8/10 – Goed

GSIL Co Ltd

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent place to stay for biz. trips. Room was clean, the staffs were nice, morning breakfast wasn't bad either. The only thing that bothered me was the room light. It was extremely dark, and it was difficult to do online meetings w/ HQ. Other than, it was a value purchase.
3 nachten verbleven in januari 2023

6/10 – Redelijk

GSIL co lrd

1 nacht verbleven in januari 2023

8/10 – Goed

Nidal

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very friendly staff Good location reasonable price
2 nachten verbleven in december 2022

10/10 – Uitstekend

Elham

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I am happy

10/10 – Uitstekend

Salah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place in nice location, friendly staff.
1 nacht verbleven in december 2022

4/10 – Matig

Manickaraj

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Very poor service and scary room clealiness
Very very worst service, clealiness of the room is very scary. No responsive in reception and for check in i wait for more than 45 mins and no telephones were attentive when we call for an laundry / any support. Very worst staffs
6 nachten verbleven in november 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location. Courteous and helpful staff. Comfortable beds and pillows. 24 hrs convenience is 5 minute away. I recommend this hotel
4 nachten verbleven in november 2022

4/10 – Matig

Alejandro

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
3 nachten verbleven in november 2022

2/10 – Ontzettend slecht

Hossam

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Worst Elevator wait i had to deal with. 45 mins from the 26th floor
6 nachten verbleven in november 2022

2/10 – Ontzettend slecht

Ahmad

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nothing

8/10 – Goed

Adel

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel and staff
1 nacht verbleven in juli 2022

4/10 – Matig

Karim

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Old fashion hotel, with bad infrastructure , furniture not clean, tub not functioning,…
1 nacht verbleven in mei 2022

6/10 – Redelijk

gareth

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
not great but OK
hotel a littles dated and in need of re-furb, don't be fooled by the Hilton name and expect very high standards. issue with payment as they suggested i hadn't paid for room, i shown them reservation to clear things up then had issue again when checking out with breakfast charge which again i had email to roove breakfast was allowed for. overall hotels was ok for where i was working and for a short trip, i wouldn't want to stay here any longer due to lack of food options in the immediate area. staff all friendly and helpful
2 nachten verbleven in april 2022
Reactie van Reservation Team op 26 apr 2022
Dear Mr\Gareth, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, we are sorry to hear you had such a frustrating experience, and we really appreciate you bringing this issue to our attention; We hope to reach to your satisfaction in your next visit Best Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good business hotel. Clean, decent standard. The interior is not the newest, particularly the bathrooms, but it is fine. Everything else is top notch.
1 nacht verbleven in maart 2022
Reactie van Reservation Team op 6 apr 2022
Dear Michiel, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you so much for your kind words, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

4/10 – Matig

yasar

4 nachten verbleven in november 2021
Reactie van Joanne op 4 jan 2022
Dear yasar Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, We hope to reach to your satisfaction in your next visit Best Regards,

8/10 – Goed

Wael

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The
3 nachten verbleven in december 2021
Reactie van Joanne op 4 jan 2022
Dear Mr yaser Greeting from Hilton Garden Inn Riyadh Olaya, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

8/10 – Goed

Sultan

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2021
Reactie van HA op 9 dec 2021
Thank you for your review & rating

10/10 – Uitstekend

Jamal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021
Reactie van HA op 5 okt 2021
Thanks for the rating

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2021
Reactie van HA op 28 mrt 2021
Thank you for choosing the DoubleTree by Hilton and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to the area. Regards,

10/10 – Uitstekend

Muhannad

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good stay
The stay was very good and hotel is well managed and the staff are all very helpful and friendly. Room was also spacious and comfortable.
15 nachten verbleven in januari 2021
Reactie van HA op 10 feb 2021
Dear Muhannad, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to HILTON GARDEN INN RIYADH OLAYA soon. Best Regards, Reservation

2/10 – Ontzettend slecht

Osama

Reisde met partner
Negatief: Netheid, personeel en service
You could not find the receptionists with your both hands; unless you keep yelling 'hello' every time you want to talk to them at any time The service personnel and room condition are disgrace of the Hilton name
2 nachten verbleven in januari 2021
Reactie van HA op 21 jan 2021
Dear Osama, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Perfect parking, good Covid preparedness, but thirty areas inside living room and terrible quality of cable TV.
3 nachten verbleven in december 2020
Reactie van RUHRO Team op 3 jan 2021
Hello, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards, Reservations Team

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in februari 2020

4/10 – Matig

Fabrice

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A eviter
Eviter la chambre 101, cellule de prison avec une fenetre grillagée sur mûr et odeurs de cuisine. Télévision HS dna stout l'hôtel (syteme vétuste irréparable).
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Pasha, Bursa

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Good service. No city view. good food. good stuf.
2 nachten verbleven in januari 2020

10/10 – Uitstekend

Chandrasekhar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was comfortable,
4 nachten verbleven in januari 2020

8/10 – Goed

Muhannad

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Noisy due to construction but not hotel fault where staff very professional and very comfortable hotel inside. Just hard to reach.
2 nachten verbleven in december 2019

8/10 – Goed

Muhannad

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Difficult to reach due to major construction of metro and noisy around the clock. But this is of course outside the hotel control where hotel was very well managed, comfy and staff extremely friendly.
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Hussein op 23 dec 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one, Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

4/10 – Matig

Abdullah, saudi

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old furnished Bad restaurant Bad location Not cleaning
2 nachten verbleven in december 2019
Reactie van Hussein op 23 dec 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Hard to reach it due to construction of metro nearby you have to drive in a maze to reach the back entrance of the hotel but it's not their fault.
3 nachten verbleven in november 2019
Reactie van Hussein op 23 dec 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok for business travel in Olaya area
Net was pretty good and stable (for biz traveller), BFast spread relatively good but almost same dish across 3D for me but not too bothered outside hotel had construction but noise kept contained, will stay again. 3D came back hotel 4pm but room was still not cleaned up (tho left room 8.30am)
3 nachten verbleven in november 2019
Reactie van Hussein op 23 dec 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one, Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 – Uitstekend

Miguel Angel

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff and centric location in Riyadh
The hotel is right on Olaya street, a very central location in Riyadh. The staff where all very helpful and friendly at all times, I was always met with a smile when I wanted to do check-in, when I needed help from the staff, and later on when I wanted to check-out. The breakfast is very good quality and has a big variety, there´s an omelette station and also a waffle station. I also had a nice surprise with the quality of the room service meals, the food was delicious.
2 nachten verbleven in november 2019
Reactie van Hussein Al Hothali op 27 nov 2019
Dear Valued Guest thank you very much choosing Hilton Garden in Al Olaya Hotel for your last visit to Riyadh, And Thank you For your time writing your feedback for services we have provided to you during your stay which we hope it was memorable and enjoyable one Looking forwards to welcoming you to Hilton Garden In Al Olaya Soon

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ابعد عن المكان
بالليل ازعاج اعمال المترو وعمال والمدخل صعب من الخلف والفندق قديم و الخدمة بطيئة جدا والغرفة غير كاملة كنت اطلب كل شي حتى مخدات الكنب والروب
1 nacht verbleven in november 2019
Reactie van Hussein op 23 dec 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden Hilton Riyadh Soon.

8/10 – Goed

Takahiko

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good Place good rate
Very nice hotel very friendly staff I have stayed her numerous times for business it is conveniently located and although not a new property is well-maintained
1 nacht verbleven in oktober 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 – Uitstekend

George

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Business Stay
Overall it was a good stay. The only issue I faced was that after the cleaning, they didn't give water and towel in the room. I had to request for it. But Hilton has always been my preferred property to stay in Riyadh in terms of cleanliness, service, staff and location.
5 nachten verbleven in oktober 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 – Goed

Abdul, miami

Reisde met een groep, Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service and very friendly stuff . Will come again
2 nachten verbleven in oktober 2019
Reactie van Hussein Al Hothali op 27 nov 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon