Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 521 van 1001 beoordelingen" "
10 - Uitstekend
521
Gastenscore: 8 - Goed. 284 van 1001 beoordelingen" "
8 - Goed
284
Gastenscore: 6 - Redelijk. 104 van 1001 beoordelingen" "
6 - Redelijk
104
Gastenscore: 4 - Matig. 57 van 1001 beoordelingen" "
4 - Matig
57
Gastenscore: 2 - Ontzettend slecht. 35 van 1001 beoordelingen" "
2 - Ontzettend slecht
35
8,8/10
Netheid
9,0/10
Personeel en service
8,2/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Geverifieerde reiziger
16 feb 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in februari 2020
10/10 – Uitstekend
alex
12 aug 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede prijs kwaliteit verhouding
Dicht bij grote mall. Ruim voldoende parkeergelegenheid. Veel restaurants in omgeving.
alex
1 nacht verbleven in augustus 2018
10/10 – Uitstekend
Geverifieerde reiziger
24 jul 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Prima hotel. Fijne kamer, keurig ontbijt. Omgeving vol restaurants en shopping. Goede rustplaats voor de Blue Ridge Parkway!
Geverifieerde reiziger
1 nacht verbleven in juli 2018
Reactie van Tim - General Manager op 24 jul 2018
Thank you.
10/10 – Uitstekend
Melissa
Reisde met familie
3 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were awesome. Room was clean and spacious.
Melissa
1 nacht verbleven in mei 2024
8/10 – Goed
Candice K
27 apr 2024
Positief: Netheid
Candice K
4 nachten verbleven in april 2024
Reactie van Robin op 1 mei 2024
Candice,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Julie
13 apr 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Julie
1 nacht verbleven in april 2024
Reactie van Robin op 23 apr 2024
Julie,Thank you for taking the time to share your feedback regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 5” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Jessica
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and clean
Jessica
1 nacht verbleven in april 2024
Reactie van Robin op 11 apr 2024
Jessica,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Zachary, Avon
26 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zachary
1 nacht verbleven in maart 2024
Reactie van Robin op 28 mrt 2024
Zachary,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
John
25 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The reception staff was very friendly and professional.
We thought there was a full service restaurant on the premises.
John
1 nacht verbleven in maart 2024
Reactie van Robin op 28 mrt 2024
John,Thank you so much for your feedback. We do serve food at our bar, but we do not have a full restaurant. We apologize for the confusion and the inconvenience this may have caused. We hope you will give us another opportunity to serve you on your next visit to Roanoke.
10/10 – Uitstekend
Margaret
24 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The free breakfast was excellent!
Margaret
2 nachten verbleven in maart 2024
Reactie van Robin op 28 mrt 2024
Margaret,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Kimberly
29 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only thing I didn’t like was all the loud people in the hallways.
Kimberly
1 nacht verbleven in februari 2024
Reactie van Robin op 9 mrt 2024
Kimberly,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Katie
22 feb 2024
Positief: Personeel en service
Katie
1 nacht verbleven in februari 2024
Reactie van Robin op 23 feb 2024
Katie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Scott
Reisde met huisdieren, Reisde met familie
21 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Scott
1 nacht verbleven in februari 2024
Reactie van Robin op 21 feb 2024
Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr
8/10 – Goed
john
13 feb 2024
Positief: Netheid, personeel en service
The hotel was going through so construction while there ... the staff was amazing and incredibly helpful.
john
2 nachten verbleven in februari 2024
Reactie van Robin op 14 feb 2024
Dear John,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Gilles
Reisde met familie
2 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
a
Gilles
1 nacht verbleven in januari 2024
Reactie van Robin op 3 feb 2024
Gilles, Thank you so much for taking the time to share this feedback regarding your recent experience at our hotel. We hope to see you again on your next visit to Roanoke.
8/10 – Goed
Salvatore
Zakenreiziger
1 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent place for the price
Salvatore
1 nacht verbleven in januari 2024
Reactie van Robin op 2 feb 2024
Salvatore,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Robert
28 jan 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Robert
1 nacht verbleven in januari 2024
Reactie van Robin op 29 jan 2024
Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Jessica
22 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jessica
1 nacht verbleven in januari 2024
Reactie van Robin op 23 jan 2024
Jessica,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Mario, Saint Jules de Beauce
Zakenreiziger, Reisde met partner
19 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mario
5 nachten verbleven in januari 2024
Reactie van Robin op 21 jan 2024
Dear Mario,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
2/10 – Ontzettend slecht
Glenn
15 jan 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No local stays
Glenn
2 nachten verbleven in januari 2024
Reactie van Robin op 21 jan 2024
Glenn,We are confused by your review. We do allow locals to stay at our location. We do not allow wild parties, nor do we allow guests to exceed the safe occupancy of our rooms. However, this is vastly different than not allowing locals at all.
6/10 – Redelijk
Cristhian
Reisde met familie
4 jan 2024
They don't have a microwave
Cristhian
4 nachten verbleven in december 2023
Reactie van Robin op 21 jan 2024
We provide a community microwave; however, microwaves are not an amenity that is listed for our property. We do have all amenities listed on all websites for this very reason. We want guests to be aware of all we offer and all we do not prior to their booking, and certainly prior to their arrival.
10/10 – Uitstekend
Robert
Zakenreiziger
3 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location.
Robert
1 nacht verbleven in januari 2024
Reactie van Robin op 21 jan 2024
Robert,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Charles
2 jan 2024
Charles
3 nachten verbleven in december 2023
Reactie van Robin op 21 jan 2024
Charles,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
Suzanne
Reisde met familie
29 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We have spent several holiday stays at this hotel. The staff are always kind and knowledgeable. Presently, renovations are taking place, so there was a bit of untidiness and noise, but otherwise, a great stay as always.
Suzanne
2 nachten verbleven in december 2023
Reactie van Robin op 2 feb 2024
Dear Suzanne,Thank you so much for your candid feedback. We look forward to your next stay! And our renovations will be completed very soon.
6/10 – Redelijk
Patricia
Reisde met familie
28 dec 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Don’t do it!
It was okay. The rooms were nice and big. The outside of building was scary. No outdoor lights on and a lot of mud and bushes around building. The front entrance was worn down and did not even look like a Hyatt Place that I have stayed at before. There was nothing made in the bakery area or in the bar space. Looked like it was closed up and like we were walking into a time zone.
Patricia
1 nacht verbleven in december 2023
Reactie van Robin op 3 jan 2024
Patricia,As stated on Expedia's website, we are undergoing renovations and many services and facilities will be affected during this time. We have this posted on every website because we do not want any guest being caught unaware upon arrival. This is listed under Important Information.
2/10 – Ontzettend slecht
Brian
Reisde met familie
19 dec 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TOENAIL clippings/trash/crumbs all over floor!
The worst experience I’ve ever had at a Hyatt. Trash/crumbs on the floors. We even found toenail clippings on floor between beds. Very grimy. Def not what I’ve grown accustom to when staying at a Hyatt
Brian
1 nacht verbleven in december 2023
Reactie van Robin op 3 jan 2024
Brian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Debbie
19 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine.
Debbie
1 nacht verbleven in december 2023
Reactie van Robin op 21 jan 2024
Debbie,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Inkee
16 dec 2023
Negatief: Staat van de accommodatie en faciliteiten
Under construction.
Not clean
Inkee
1 nacht verbleven in december 2023
Reactie van Robin op 21 jan 2024
Thank you for your feedback. We do have our renovations notated on all third-party websites so that our guests are fully aware of the renovations prior to booking their reservations. It is our hope that you will give us another opportunity to host you when our renovations are completed.
8/10 – Goed
Durand
11 dec 2023
Durand
2 nachten verbleven in december 2023
Reactie van Robin op 16 dec 2023
Durand,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
8 dec 2023
Positief: Netheid, personeel en service en comfort kamer
Under construction
I was not aware when booking, that this location was in the middle of a renovation. In an otherwise quiet spot in Roanoke, the construction lift backup beeping sounds outside the front of the building, worked late into the evening. Indoors, the contractor's started early in the morning. Hyatt should have adjusted cost of the stay accordingly for the inconvenience.
Geverifieerde reiziger
1 nacht verbleven in december 2023
Reactie van Robin op 16 dec 2023
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.
6/10 – Redelijk
Bryan
25 nov 2023
Positief: Netheid, personeel en service
Hotel was under renovation, didn’t know when booking.
Bryan
3 nachten verbleven in november 2023
Reactie van Robin op 16 dec 2023
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.
10/10 – Uitstekend
JAMES
24 nov 2023
JAMES
2 nachten verbleven in november 2023
Reactie van Robin op 16 dec 2023
Dear James,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Felix
15 nov 2023
Felix
1 nacht verbleven in november 2023
Reactie van Robin op 16 dec 2023
Felix,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Lawrence
3 nov 2023
Lawrence
1 nacht verbleven in november 2023
Reactie van Robin op 16 dec 2023
Dear Lawrence,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
Lucille
31 okt 2023
Lucille
1 nacht verbleven in oktober 2023
Reactie van Robin op 4 nov 2023
Lucille,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
4/10 – Matig
Hunar
Zakenreiziger
27 okt 2023
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
They had loud construction till 8 pm and kept giving rooms right by the construction area of the building. Room was dark, no lights by the bed and power plugs did not work
Hunar
1 nacht verbleven in oktober 2023
Reactie van Robin op 4 nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As stated on the Expedia website, as well as all other websites: we are undergoing full renovations. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
KaTara
Reisde met familie
24 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and the rooms are nice. Didn’t realize this property was under remodel so a lot of things were just weird. Upon getting off on floor 5 the hallway smelled of paint the whole stay. The rooms were very nicely decorated, clean and spacious. However, the windows were covered with plastic so you couldn’t see out. The light switches were placed on backwards so to turn on the light you press it down and not up. There no space in the shower to place your items that you need to take a shower. What was in there was tiny and my items kept falling. The towel rack for clean towels is in the shower so that was weird as well.
Overall, the place is nice . I feel once the construction is completed this place would have gotten a 10/10 for me.
KaTara
2 nachten verbleven in oktober 2023
Reactie van Robin op 4 nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our renovations are notated on the Expedia website as well as all other websites where our rooms are sold. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
4/10 – Matig
Geverifieerde reiziger
Reisde met familie
20 okt 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not Hyatt Standards
Construction going on everywhere. Carpets stained. Poor quality A/C. Door locks glitched and didn't work a bunch of times.
Geverifieerde reiziger
2 nachten verbleven in oktober 2023
Reactie van Robin op 4 nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
Victor
Zakenreiziger
17 okt 2023
Positief: Personeel en service, voorzieningen
This property is currently going through a renovation so there was many changes going on. Once the renovation is done this property will be so much better and looking forward to staying here again. The room was very clean and staff was very friendly.
Victor
2 nachten verbleven in oktober 2023
Reactie van Robin op 17 okt 2023
Victor,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
David
Reisde met familie
16 okt 2023
Positief: Netheid, personeel en service
David
2 nachten verbleven in oktober 2023
Reactie van Robin op 16 okt 2023
David,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
ANISSA, Williamsburg
Reisde met familie en kleine kinderen
8 okt 2023
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Large renovation is happening to this hotel. There is noise from 8am to 6pm. Many parking spots have construction trucks parked in them. The lighting is not good, very dim. It is hidden behind a large Chinese buffet. Our window was covered with plastic wrap and blue painters tape. The air quality in the room felt stale. Both my daughter and I woke up with a sinus headache. Neither one of us felt sick or have any health issues.
ANISSA
Reactie van Robin op 10 okt 2023
Dear Anissa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Geverifieerde reiziger
6 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel under renovation but great
Hotel was doing a massive renovation. The lobby staff went out of their way to determine what type of room would best meet our needs in light of the renovation going on. We were entirely satisfied and breakfast was delicious.
Geverifieerde reiziger
1 nacht verbleven in oktober 2023
Reactie van Robin op 7 okt 2023
Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Goed
ANISSA, Williamsburg
Reisde met familie
6 okt 2023
There is a lot of construction going on.
ANISSA
1 nacht verbleven in oktober 2023
Reactie van Robin op 6 okt 2023
Thank you for your feedback. As noted on the website, we are undergoing renovations throughout the end of the year. We do hope you enjoyed your stay!
10/10 – Uitstekend
Joseph
2 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Joseph
1 nacht verbleven in september 2023
Reactie van Robin op 4 okt 2023
Joseph,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Daniel
Zakenreiziger
1 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
construction mess was the only thing, hard to park
Daniel
1 nacht verbleven in september 2023
Reactie van Robin op 1 okt 2023
Daniel,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Christine
30 sep 2023
Christine
1 nacht verbleven in september 2023
Reactie van Robin op 4 nov 2023
Christine,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
4/10 – Matig
Donna F
28 sep 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was construction and remodeling going on at this location. Two rooms were booked through Expedia. Upon arrival we were informed the rooms would be on separate floors and upon inquiring “why” they put us in rooms next to each other. However, one room had a refrigerator that was not working. It was replaced after we advised them of it. It was obvious we were on a floor that gad not been completed in remodel and baseboard along the hall was missing; a piece of tile at the baseboard in one of the rooms was missing; no lamps/lights at the headboard or side of the bed. These were a few of the more significant things noted.
Donna F
5 nachten verbleven in september 2023
Reactie van Robin op 29 sep 2023
Donna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Jennifer
24 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was outstanding. Very helpful.
Jennifer
1 nacht verbleven in september 2023
Reactie van Robin op 29 sep 2023
Jennifer,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Uitstekend
Niki
Reisde met familie
20 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall
Niki
1 nacht verbleven in september 2023
Reactie van Robin op 20 sep 2023
Nikki,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Redelijk
Michael
18 sep 2023
Negatief: Personeel en service
Michael
4 nachten verbleven in september 2023
Reactie van Robin op 20 sep 2023
Michael,Thank you for taking the time to share your feedback regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 5” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.