Lobby

Beoordelingen van SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 out of 5

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 326 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 158 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 101 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 133 van 1004 beoordelingen" "

7,2/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

kerry

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed is comfortable, check in is quick and easy, staff is always nice. Don't care for the $25 dog fee when my dog only weighs about 4 lbs and is potty trained, but i understand.
1 nacht verbleven in mei 2024
Reactie van Deborah op 20 mei 2024
Hi Kerry, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 – Goed

Ken

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location but in need of a make over
1 nacht verbleven in mei 2024
Reactie van Deborah op 16 mei 2024
Hi Ken, Thank you for your awesome review. We are thrilled that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

Ray

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe clean welcome.
1 nacht verbleven in mei 2024
Reactie van Deborah op 13 mei 2024
Hi Ray,Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 – Redelijk

gregory

Reisde met een groep, Reisde met familie
Average hotel. A bit overpriced. Poor breakfast
3 nachten verbleven in mei 2024
Reactie van Deborah op 10 mei 2024
Hi Gregory, Thank you for your review, we are sorry that we did not exceed your expectations and we hope you will give us another try.

10/10 – Uitstekend

debi

comfortable but needs an update
1 nacht verbleven in mei 2024
Reactie van Deborah op 10 mei 2024
Hi Debi, Thank you for your 5 STAR review. We appreciate your feedback and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Deborah op 7 mei 2024
Hi Tim , Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and the bed was comfortable. The pillows were too small.
1 nacht verbleven in mei 2024
Reactie van Deborah op 6 mei 2024
Hi Mark, thank you for your awesome review. I am going to give a hotel secret about the pillows. They are regular sized pillows it is just the way that Housekeeping puts them in the pillow cases. If you pick up the pillow and just shake it for about 5 seconds you will see the actual size of the pillow. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 – Goed

Frank

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Deborah op 29 apr 2024
Hi Frank, Thank you for your great survey. We are thrilled that you enjoyed your stay and hope you choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 – Matig

Nkosi

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Room smelled like someone had been smoking cigarettes. Housekeeper or guest were allowing doors to slam all morning. Front desk personnel was kind and professional.
1 nacht verbleven in april 2024
Reactie van Deborah op 27 apr 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps to build a superior guest experience.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine.
1 nacht verbleven in april 2024
Reactie van Deborah op 26 apr 2024
Hi Patricia, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

10/10 – Uitstekend

Doug

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Deborah op 26 apr 2024
Hi Doug, thank you for your 5 Star review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 – Uitstekend

edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Deborah op 26 apr 2024
Hi Edward, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

8/10 – Goed

Steven

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great.
1 nacht verbleven in april 2024
Reactie van Deborah op 22 apr 2024
Hi Steven, thank you for your outstanding review. We are thrilled to hear that you enjoyed your stay with us and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 – Ontzettend slecht

Kim

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Deborah op 7 mei 2024
Hi Kim, we are sorry that you did not enjoy your stay . I wish you would have elaborated on the issues so we could have solved them for you. Please feel free to reach out to me as I would like very much to speak with you.

8/10 – Goed

Ralph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast
1 nacht verbleven in april 2024
Reactie van Deborah op 21 apr 2024
Hi Ralph thank you for your 4 STAR review . We are so happy that you were happy with your stay and we hope that you will choose our hotel for of your future lodging needs in Roanoke Rapids, .and as always safe travels.

2/10 – Ontzettend slecht

Deborah

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was dirty and run down. Floor was lifting, ceiling stained. I could scrape the soap scum off the shower walls. Fixtures filthy and some outlets not safe. Bed was lumpy. I have photos to send to sure stay plus.
1 nacht verbleven in april 2024
Reactie van Deborah op 19 apr 2024
We are sorry that we did not meet your expectations as guest satisfaction is always our number one goal.

10/10 – Uitstekend

kerry

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable bed
1 nacht verbleven in april 2024
Reactie van Deborah op 19 apr 2024
Hi Kerry, thank you for your 5 star review. We are thrilled that you enjoyed your stay with us and hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service
Clean and affordable
1 nacht verbleven in april 2024
Reactie van Deborah op 15 apr 2024
Hi Robert, thank you so much for your 5 STAR review. We are thrilled that we have exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 – Uitstekend

Ausilio

Reisde met partner
There were young college kids next door banging doors at all hours.
1 nacht verbleven in april 2024
Reactie van Deborah op 14 apr 2024
Hi Ausillo, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations as guest satisfaction is always our number one priority. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

Winsel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Deborah op 15 apr 2024
Hi Winsel, thank you for your 5STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

2/10 – Ontzettend slecht

linda

J’ai payé ma chambre 2 fois…. Expedia m’a chargé et l’hôtel aussi…à suivre
1 nacht verbleven in april 2024
Reactie van Deborah op 8 apr 2024
Hi Linda, I took care of everything with Expedia and refunded your card. Thank you for your patience while took care of this matter and as always safe travels.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Deborah op 29 mrt 2024
Hi Kathleen, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

2/10 – Ontzettend slecht

Jacey

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I specifically booked this room because it said non smoking. I noticed all of the rooms said non smoking yet the smell of cigarettes was overwhelming To the point I had to ask to move rooms since I had my baby with me. It wasn't much better. Honestly the whole hotel smells like cigarettes. I feel like that should be mentioned because some people do not want to be around that.
Reactie van Deborah op 25 mrt 2024
Hi Jacey, we are sorry that we did not exceed your expectations. We do try to catch when someone is smoking in the hotel but unfortunately that is not always the case. If you would like to reach out to me I would love to talk to you, Thank you.

6/10 – Redelijk

John

1 nacht verbleven in maart 2024
Reactie van Deborah op 14 apr 2024
Hi John, we are so sorry that we did not exceed your expectations. Guest satisfaction is always our number one priority. Could you please reach out to me so that we can discuss your stay further?

10/10 – Uitstekend

Marilyn, Whitmire

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is my 4th time staying here, and i haven’t experienced a problem yet.
2 nachten verbleven in maart 2024
Reactie van Deborah op 25 mrt 2024
Hi Marilyn, We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 – Redelijk

Megan

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Deborah op 26 mrt 2024
Hi Megan, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean, comfy beds and pillows! Super friendly staff
1 nacht verbleven in maart 2024
Reactie van Deborah op 25 mrt 2024
Hi Tracey, Thank you for your 5 STAR review. We are thrilled that w exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

2/10 – Ontzettend slecht

Cheryl, Baldwinsville

1 nacht verbleven in maart 2024
Reactie van Deborah op 6 apr 2024
Hi Cheryl ,We are sorry that we did not exceed your expectations. Please feel free to reach out to me so that we may discuss your stay. Thank you and as always safe travels.

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, affordable. Great staff.
1 nacht verbleven in maart 2024
Reactie van Deborah op 16 mrt 2024
Hi Robert, Thank you for your awesome review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for al of your future lodging needs in Roanoke rapids.

6/10 – Redelijk

Julie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Deborah op 14 mrt 2024
Thank you for your review as it helps us build a superior guest experience.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Deborah op 10 mrt 2024
Thank you for you great review . We are happy that you enjoyed your stay and hope that you will choose our hotel for all of you future lodging needs in Roanoke rapids.

8/10 – Goed

Ines

1 nacht verbleven in februari 2024
Reactie van Deborah op 8 mrt 2024
Thank you for your review and we hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 – Goed

John

1 nacht verbleven in februari 2024
Reactie van Deborah op 19 feb 2024
Hi John, Thank you for your great review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 – Matig

Alex

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Run down, dirty and saw a few bugs. Definitely didn’t represent Expedia’s rating.
Reactie van Deborah op 17 feb 2024
We are sorry that we did not exceed your expectations and we thank you for your survey as it helps us build a superior guest experience.

6/10 – Redelijk

JoAnn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Deborah op 11 feb 2024
Thank you for your review guest feedback is very important to us as we use it to build a superior guest experience.

6/10 – Redelijk

Albert

Positief: Personeel en service
Negatief: Netheid
Good to stop and sleep.
1 nacht verbleven in februari 2024
Reactie van Deborah op 9 feb 2024
Thank you for your review, we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 – Goed

Lynda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The motel was clean and conveniently located. Would definitely stay again.
1 nacht verbleven in februari 2024
Reactie van Deborah op 11 feb 2024
Hi Lynda, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 – Goed

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A place to rest
We were traveling and wanted a place to rest for the night. The hotel was conveniently located off a major road, was clean and just what we needed.
1 nacht verbleven in januari 2024
Reactie van Deborah op 31 jan 2024
Hi Valerie, We are thrilled that you enjoyed your stay with us. Thank you for doing the survey and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

6/10 – Redelijk

MARK

Reisde met partner
Dated
1 nacht verbleven in januari 2024
Reactie van Deborah op 30 jan 2024
Hi Mark, thank you for your review we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

James

1 nacht verbleven in januari 2024
Reactie van Deborah op 20 mrt 2024
Thank you for your review. We are happy that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

Mikhail, Bronx

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe and quiet
1 nacht verbleven in januari 2024
Reactie van Deborah op 30 jan 2024
Hi Mikhail, Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

Roshawna

Positief: Netheid, staat van de accommodatie en faciliteiten
Room was nice and clean. Staff was pleasant. Quiet & reasonably priced.
1 nacht verbleven in januari 2024
Reactie van Deborah op 29 jan 2024
Hi Roshawana, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Approved 100%
I take it back my last comments about the towels since then approved a lot about cleanliness.
1 nacht verbleven in januari 2024
Reactie van Deborah op 22 jan 2024
Thank you for your awesome review, we are pleased that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 – Ontzettend slecht

Dory

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Skip this one!
It's an older hotel that has not kept up with maintenance. A bit of plaster on the corner outside my door had crumbled onto the floor & not been repaired or even vacuumed up. The men in the next room were nice enough but the walls & connecting door are paper thin. It felt like we were in the same room. They tried to be quiet, but they were drinking got louder. They quieted around 2:00 a.m. I tried calling the front desk several times but no one answered. As for the room itself; the upholstered chair looked like a cat had clawed it and something had been spilled on the side and never cleaned. Some background information is necessary for you to understand why this next thing was such a problem for me. I'm disabled & must use a walker. I reserved an "accessible" room. It failed at that.The "bedside" lamp was so far away from the bed that I had to get up & walk over to turn it off. Getting up & walking are very difficult for me, especially in the dark. I tripped a couple of times, but I have no feeling in my legs & feet, so I didn't realize what was happening. In the morning I stumbled on something again and saw it was a sharp piece of loose tile that was sticking out of the floor. Because I can't feel it, I didn't realize I was hurt until I saw blood running into the shower drain. I have several cuts on my foot requiring sterilization & bandages. In my condition this is dangerous. The desk clerk gave me a business card & said to call the manager tomorrow. She couldn't help me.
1 nacht verbleven in januari 2024
Reactie van Deborah op 22 jan 2024
I am sorry that we did not exceed your expectations. Thank you for your review as it helps us build a superior guest experience,

6/10 – Redelijk

Maria Lourdes

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Deborah op 15 jan 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps us build a superior guest experience.

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Towels need to be change daily
No problem about the stay the junior sweet was spacious but the towels was kind a smell to it but to tired to complain.
1 nacht verbleven in januari 2024
Reactie van Deborah op 12 jan 2024
Hi Ronnie, Thank you for your awesome review. We are thrilled that we exceeded your expectations . We are looking into the issues with your towels and we do apologize. We hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Too loud
SO loud, you can hear everything. Kids running and screaming in the halls.
1 nacht verbleven in januari 2024
Reactie van Deborah op 12 jan 2024
We are sorry that we did not exceed your expectations and we appreciate your feedback as it helps to provide a superior guest experience.

6/10 – Redelijk

Phillip

2 nachten verbleven in december 2023
Reactie van Deborah op 26 jan 2024
Hi Phillip ,Thank you for your review as we use your feedback to help build a superior guest experience.

10/10 – Uitstekend

Keith

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I wish that I have a place to walk with my dog. Very little sidewalk. Otherwise, it is very convenience place to get on I-95 and off.
1 nacht verbleven in januari 2024
Reactie van Deborah op 12 jan 2024
Hi Keith, thank you for you 5 STAR review. We are thrilled that we exceeded your expectations. Also, if you look right across the parking lot from the front side of the building you will see a big field, that is our pet exercise area. You will also find scoop bags there as well.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Deborah op 12 jan 2024
Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.