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'Customer service is the worst'

'I had a wonderful two week stay in April 2026. The Las Sirenas room was large, always clean and well-equipped although I couldn't make the safe work. The wi-fi in the room was good, the TV had quite a few channels in English, but the channel with the hockey games was constantly freezing. Not there to watch TV anyway. AC worked well and was much appreciated. The high temps all 14 days were either 28 or 29 and the overnight 'lows' either 27 or 28 !! The pools are warm and nearly always empty as...

'The food was great staff was wonderful beach was perfect. Ask ahead if any events a wedding was a little reckless and not well managed with paying guests in mind.'

'Restaurants were delicious, staff was so friendly and accommodating. '

'This was our 5th time at the Grand Roatan and 1st with it being the Kimpton and by far the best experience! Love the new food & beverage areas and room service was awesome! We will be back for sure!'

'I wish I could rate this place more than five stars, everything was perfect. The room was beautiful, the staff was helpful and friendly, the restaurant was amazing, and the views were spectacular. Can’t wait to visit again.'

'Pool was great surrounded by trees'