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Beoordelingen van Fantasy Island Beach Resort, Dive and Marina All Inclusive

3 out of 5
Fantasy Island Beach Resort, Dive and Marina All Inclusive
Cayo Ezequiel French Harbour, Roatan, Bay Islands

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 77 van 471 beoordelingen" "
Gastenscore: 8 - Goed. 106 van 471 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 471 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 471 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 113 van 471 beoordelingen" "

6,4/10

Netheid

6,8/10

Personeel en service

5,6/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Voorzieningen
cool hotel, nice beach, good for snorkling and just relaxing. service may be better
12 nachten verbleven in februari 2019
Reactie van Judith op 10 mrt 2019
Thank you so much for the feedback. I'm glad you enjoyed your stay. Have a great day!!!

10/10 – Uitstekend

Erwin José

Positief: Netheid, personeel en service
Necesitan mejorar infraestructura
2 nachten verbleven in mei 2024

8/10 – Goed

Pablo

Positief: Netheid, personeel en service en voorzieningen
you get what you pay for, it’s well priced for an all inclusive, and the staff is great. really nice spot, I was able to have fun and rest without worrying about meals or anything else the rooms could use some investment which I was told is already being done. airport transfer service could be improved, mine was 2 hours late (but it’s really affordable if compared to other resorts)

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was quiet and safe with both schedules daily activities and available snorkeling, diving, kayaks, jet skis. The snack bar was open between scheduled meal times. The breakwaters protected the beaches from waves and large sea animals, providing a calm and safe swimming experience. The cons are: The facility maintenance could be improved to provide a more finished appearance. In our room, the wall mounted fixtures were loose and hanging out from the wall. One of the two wall mounted light fixtures did not light-up. The shower which was designed for two sliding doors, only had one door installed resulting in standing water on the floor. The refrigerator had thick ice build up on the coils, resulting in limited cooling. Most of the hotel staff did not portray a welcoming demeanor. Only a few of the staff exhibited a smiling, "how may I help you?" expression.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Rafael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am so impress with this property. I read some reviews online and I was concerned coming in. I was gladly surprised. The resort is older but perfect for the rustic and natural experience. These are some of the best beaches in the world and the resort Couldn’t be better. I think many Americans that come down here don’t get the beauty and amazing opportunity to be in this location!!!
1 nacht verbleven in april 2024

4/10 – Matig

Johanna

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was ok, people are not friendly at all, they talk to with a bad attitude, the property needs badly to be upgraded
1 nacht verbleven in april 2024

8/10 – Goed

Sybil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room. Good food. Helpful staff. Very relaxed atmosphere.
2 nachten verbleven in maart 2024

8/10 – Goed

John William

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The island is incredible. The beaches are excellent with safe swimming areas on the main beach and another area separated by a wooden walkway. The diving is outstanding, Vasco runs a professional operation with high quality equipment and great staff. There is really good shore diving from the gazebo and the resort has a number of dive boats. The resort itself has such huge potential nonetheless is offer a basic level of all inclusive. The rooms are functional but basic. The food is wholesome and edible however not greatly varied.
7 nachten verbleven in maart 2024

4/10 – Matig

Michelle

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff were kind, and obviously overworked. The property is in desperate need of repair. The patio doors to the balcony do not lock. That was the worst part: Having to booby trap the room and pray my teenage girls would be safe since there are no connecting rooms. The vanity was falling off the wall, the shower wouldn’t drain, while the shower head was hanging out of the wall. They are obviously making money, a little upkeep would go a long way. The beach is beautiful. Snorkeling was great!
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Jose

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Missing knowledge about hotels service
4 nachten verbleven in maart 2024
Reactie van Fantasy Island op 4 mei 2024
Thank you for your feedback. We'll address this directly.

10/10 – Uitstekend

Jackeline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hermosa playa privada
1 nacht verbleven in maart 2024
Reactie van Fantasy Island op 4 mei 2024
Thank you for your feedback. Hope to see you again soon!!

2/10 – Ontzettend slecht

Marc

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Been traveling for 40 years plus and I cannot remember last time I saw a place so bad. It is not even possible to describe. The smell around the pool is worst then a septic tank. They shouldn’t be allowed to post the pictures they have on Expedia. Our rooms were full of mold.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Miguel

Reisde met partner
Negatief: Personeel en service, voorzieningen
Very beautiful beach. But very bad resort and personal.
2 nachten verbleven in februari 2024

8/10 – Goed

John

Positief: Netheid, personeel en service
STAFF MAKES THE DIFFERENCE!! The PEOPLE ARE TOP NOTCH!! Super beach!!! Older resort, getting some needed TLC I'll return!
21 nachten verbleven in februari 2024

6/10 – Redelijk

jewel

Reisde met een groep
Negatief: Voorzieningen
We have been to Fantasy Island 5 times. The first time, it was almost perfect (the beds were brutal). There were monkeys, tons of agouti and the off shore snorkeling was amazing. Over the years and changes of ownership, this place has steadily went downhill. The food is terrible, the snorkeling off the pier makes you a little sick, seeing how much coral has disappeared, the monkeys are gone with the exception of one. The price of this place is not reflected in what they offer in services and enjoyment
7 nachten verbleven in februari 2024

6/10 – Redelijk

Wesley

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Great diving
7 nachten verbleven in februari 2024

4/10 – Matig

Anthony

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First the area itself is very run down. All of the buildings are in need of repairs, as in the sidewalks are coming apart and the building has a lot of bad rot. Second the food was mediocre at best, if you want pasta 3 meals every day, this is the place. Room service was inconsistent more miss than hit. The beds are pretty well worn out and we got clean towels only by asking for them DAILY. On the plus side the dive shop was very well run, and the dive staff very knowledgeable. The staff at the entire resort is very friendly, however a working knowledge of Spanish is really really handy as most do not speak English. Bottom line is I would not recommend this place for family and friends, nor will I return.
10 nachten verbleven in februari 2024

4/10 – Matig

William, Vernon

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall average experience. We booked a room with a king bed and got a room with 2 full beds me and my wife had to slerp in separate beds because they were to small. There was no hot water there were people living on a boat tied to our balcony so we had to leave the curtains closed the whole time. The food was terrible except for the last night there was a steak that was good other than that it was hot dogs 3 times a day and dried up burger pattys. There were banana rats everywhere the front desk ran out of towels and the dive shop was out of snorkeling gear to rent. We finally got to rent gear on out last day. The toilets barely flushed and the toilet seats were the wrong size. The bar only had one kind of beer and the mixed drinks came in a 6 oz cup. Got eaten by mosquitoes in the lobby we had to go outside to escape them. None of the staff spoke English and transportation to leave the resort was hard to come by and expensive. The only positives were the beach was beautiful and the reef was amazing. This place has so much potential but seems to be run poorly
3 nachten verbleven in februari 2024

6/10 – Redelijk

michael

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The dive shop was great, cleaning and. Serving staff was great location was great.
7 nachten verbleven in februari 2024

6/10 – Redelijk

Ricardo M

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Paradise Resort? More like nightmare in a vacation
We changed rooms a couple of times because the rooms are so badly maintained, exposing the guests to dangerous situations like the first room that hsd no knob on the shower faucet, just a screw where the knob was meant to be attached. Trying to regulate the temperature with this was nearly impossibile and we were able to get only nearly boiling water or freezing water, and in the process we almost cut our fingers trying to take a shower. The second room was ok until it started leaking from the bathroom's ceiling. In all rooms the faucets were rusty, which also pose a serious health risk. In the sink there was a water escape from under the faucet, so after brushing your teeth or shaving, the water had flooded our entire floor. Just a nightmare day after day. The food was fine, but being it was buffet style if you did not get it shortly after it came out, it would get cold because they do not have a good system for keeping it warm.
5 nachten verbleven in februari 2024

8/10 – Goed

Emmanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the beach was beautiful
4 nachten verbleven in januari 2024

4/10 – Matig

Elvin De Jesus

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel front desk staff was very unorganized they didn’t arrange my shuttle and I missed my flight after paying for the round trip shuttle, I will never stay here again.. they need a whole new staff and management there
4 nachten verbleven in januari 2024

4/10 – Matig

Kurt

Reisde met partner
Negatief: Netheid, voorzieningen
The location was the best part. Staff was unhelpful and only one spoke enough English to help us check in. As soon as we got into the room, we just wanted a shower. There was no hot water and the shower door and towel bar kept falling off. They managed to cover a king size bed with a queen flat sheet for linens and didn’t have enough towels for the room or the beach. Also, we had to ask for toilet paper for the bathroom.
5 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Gustavo

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Alex

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disgusting place to visit. Paid almost $600 for 2 nights for the resort to lose power for 4-6 hours on my second night stay. Phones ended up dead, and the resort was very dark. The food is nasty, rice is undercooked, the only good thing about the resort is the views. Came back from driving around the island after losing power at about 11pm & went to the bathroom and had a huge cockroach by the toilet. Complained & all they offered was a new dirty room where I woke up with a rash on the side of my leg. 0/10 recommend. If visiting here. Get a daypass that they offer. The stay is not worth the money.
2 nachten verbleven in januari 2024

4/10 – Matig

Bruce

8 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Christine

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was terrible all around, except for the location. We stayed at two other lovely places on the Island so this is not normal for Roatan and this place was the most expensive. $300 for the night. We booked it on Expedia and when we arrived at the hotel they would not honor our Expedia Reservation. They made us book and pay again before they would give us a room. Believe me we would have left and went elsewhere but it was already late and pouring down rain. We got to our very dates room and there were only bottom sheets on the beds (three double beds) after we had originally booked a King room. We also only had two very small thin towels and the floors were filthy. The food at breakfast was greasy and bland. I am not one of these people who expects a 5 star experience for a 3 star price, but I definitely don’t appreciate a 0 star experience at that price point. Expedia was wonderful to work with and they were able to get our Expedia charges refunded for our reservation that was not honored at check in.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Noble, Garden Ridge

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pictures are NOT accurate!, Property is VERY run down!!
5 nachten verbleven in januari 2024

6/10 – Redelijk

Angel

3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

carlos jimenez

3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Jamila

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and pleasant staff. However, the price I paid could’ve afforded me a property in the West End in better condition. From muddy and untamed driveway/roads on the resort, to trash rimmed along the beach fronts, no guestroom WiFi, and insect infested showers, I cannot recommend this as a preferred destination for my clients/followers. I have refrained from posting my detailed photos. A refund of an even partial amount will help offset the underwhelming experience.

2/10 – Ontzettend slecht

NAVEEN REDDY

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible place to live
1 nacht verbleven in december 2023

8/10 – Goed

Lillian

2 nachten verbleven in december 2023

8/10 – Goed

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Cristian

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Carlos Alberto

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Worst hotel in Roatan
The food was terrible they have better food in shelters, the room had no shampoo or soup no, we didn’t get any towels, we almost didn’t sleep we had no bed sheets, we didn’t even get a bottle of water in the room, terrible place never going back again!!
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Esperanza

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right at the front of the resort there was a smell… like dirty pipes and sea water. Our hotel bed had stains, the floors were dirty!! Bathroom smelled, there was only half a door in our shower, so water would get everywhere. The shower head was dirty also. Food was limited, staff was rude. When we said we were staying a week staff laughed at us. Bar closes at 10pm and they serve drinks in Pepsi cups!! The one pool was just nasty.. murky and dirty, I saw 1 person clean the pool ONCE!!! Out of my whole stay!! DO NOT BE FOOLED BY THE PICTURES ONLINE. For the money we paid was definitely NOT worth it.
7 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, voorzieningen
Very duty, bed smelling disgusting, poor food, limitted drinks.
7 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Allan

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They don't have free parking unless you rent a car with then ,they have a lot miscommunication with xpedia some workers are rude ,i think the name is tisha ,she have a undertable business with the rent of the cars ,a lot worker's said that and the owner doesn't know ,she told me that's the manager of this place and she dont even introduced with the costumers ,a lot of flies around the food too
6 nachten verbleven in november 2023
Reactie van Fantasy Island op 14 nov 2023
Good morning. Parking is free if you rent the car directly with the hotel. Free parking is not included if you rent outside of the hotel. Tisha is in charge of operations

8/10 – Goed

Harold c

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Views are beautiful!! Snorkeling and scuba diving in the area amazing so many things under the water to see. This is one of Roatan's older properties so.e of the amenities need some TLC. Compared to some newer resorts on the this one is less crowded better views and kind of far from airport but still around 20 mins so not too bad. Most of the staff dont speak English so you will need to know basic spanish or use you pho e to communicate. You will definitely need some bug repellant to dip yourself in because the island has biting sand flies. All and all my wife and I had great time Snorkeling and lounging with almost no crowd. Wait and Bar staff are awesome and extremly friendly and cater to you.
5 nachten verbleven in november 2023
Reactie van Fantasy Island op 13 nov 2023
Thank you for your feedback. We're glad you enjoyed your stay at the hotel. Hope to see you again!

2/10 – Ontzettend slecht

JANE

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
80's property with no repairs or updates. Views are beautiful, but the property is terrible.
14 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

2/10 – Ontzettend slecht

Raul

Negatief: Netheid, staat van de accommodatie en faciliteiten
Por no haber sido reasonable
3 nachten verbleven in november 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

8/10 – Goed

Radko

Positief: Personeel en service
Very old wooden facility... Smell of rotten wood... Needs a capital restoration... No phones in the rooms... If you need talk to the reception, you have to walk all the way to there... No warm water... The staff effectively doesn't speak english... The tables under the beach's tikkies needs cleaning... Something close to the diving center (probably water recycling facility, laundry or something else) is emitting a pungent and putric smell... Alot of mosquitoes and sun flies... Very muddy dirt roads... Rooms and bathroms were clean... The staff is very friendly... Clean cute pool... Clean beach... Unique sea water! Clean, warm, soft and calm sea... No waves at all, even in a stormy weather... The boats are passing far from the beach and no noice and exohsts are disturbing the beach beauty and calmnes... Good diving... If you need your problems to be fixed fast and effectively, you will have to talk to Tisha or Sineal... Or to take a coctail and get on the beach to forget it... Alot of exotic wildlife is walking around the resort. Monkeys, humming birds, turkey vultures, aguti/sereque etc...
10 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

8/10 – Goed

Pablo

2 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 14 nov 2023
Thank you for your feedback.

2/10 – Ontzettend slecht

Olvyn, Hialeah

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
HORRIBLE PLACE , DIDNT STAY , I HAD TO GO SOMEWHERE ELSE , UNSAFE , FILTHY DIRTY, NO AC , FOOD VERY LIMITED!!! COULD NOT BELIEVE THAT THEY HAD THE FOOD IN PLASTIC CONTAINERS !DO NOT STAY IN THIS HOTEL !!!!!!
4 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

2/10 – Ontzettend slecht

Emerson, Hialeah

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I could spend not even 1 night … horrible place . Smell like mold , is dirty and filthy.. NO AC , they say that is all Inclusive but the food is very limited!!! Very disgusting place .. Expedia should not be advertising hotels like this one . They should send someone to take a look at the hotel first . PICTURES ARE NOT ACCURATE, THEY ARE NOT THE SAME !!! TERRIBLE EXPERIENCE!!!
7 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

2/10 – Ontzettend slecht

Ingrid, Hialeah

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I couldn’t even stay 1 night … I lost my money , but there was no way for me and my family to sty in a unsafe and unhealthy environment. No Ac , dirty, old , smell like mold , they said it was all inclusive (NOPE) they had a plastic container with some type of bread for you to grab and eat! It look like a horror movie- This is not a hotel , is a Motel of the worse. ALL I WANT IS FOR EXPEDIA TO REMOVE THIS “HOTEL FROM RIPPING OTHER PEOPLE TO BUY something that is unacceptable. Pictures are not accurate!!! Please take this hotel out from any selling sources.. I ONLY SPEND THERE minimum 2 hours.
7 nachten verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wasn’t what we expected
1 nacht verbleven in oktober 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

2/10 – Ontzettend slecht

Norma

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
Horrible experience. It was a room for three females. We only got two old towels. Not enough toilet paper. When we went for reception to ask for an extra towel and toilet paper we were told there wasn’t any. Not even toilet paper!!!!!!!!! Receptionists are not welcoming at all. They’re rude. The buildings have cracks on it. Property needs maintenance. Food was ok. Don’t waste your money there. Very disappointed and frustrated
2 nachten verbleven in augustus 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.

10/10 – Uitstekend

roberto, denton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Truly Enjoyed my stay the staff was great Location great Food was great you Don’t Have to leave the island
1 nacht verbleven in september 2023
Reactie van Fantasy Island op 8 nov 2023
Thank you for your feedback. We're improving on our amenities.