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Beoordelingen van Sam's Town Tunica

2.5 out of 5
Sam's Town Tunica
1477 Casino Strip Resorts Blvd., Robinsonville, MS

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 280 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 191 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 157 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 115 van 1003 beoordelingen" "

7,2/10

Netheid

7,2/10

Personeel en service

6,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Chad

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in mei 2024
Reactie van John op 17 mei 2024
Dear Chad,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

April

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff we had a lot of fun
2 nachten verbleven in mei 2024
Reactie van John op 14 mei 2024
Dear April,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Crystal

Reisde met familie
The hotel is a little outdated and the fridge was leaking. It’s a fun casino though.
1 nacht verbleven in mei 2024
Reactie van Sam's Town op 13 mei 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

2/10 – Ontzettend slecht

Kevin

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a terrible property. It is dated, dirty, and falling apart. Was originally scheduled for a 3 day stay. I had a family emergency and had to leave after one night. If it was not for the emergency, i would have left anyway. The room was disgusting and dirty. My wifes feet were black from walking on the carpet in the room. The furniture looked like it was from the 80's, chipped and falling apart. The base for the bed was a queen size with a king size mattress. Nothing is open during the week and the casino was a joke. All the table games were closed. Unless you just want to play slots, don't bother. There are other casinos in Tunica, so go there instead. This place should be 1/2 star......
3 nachten verbleven in mei 2024
Reactie van John op 11 mei 2024
Dear Kevin,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Conney

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The air-conditioning did not work. The bed was wearing out!!!! People were super nice.
1 nacht verbleven in mei 2024
Reactie van Sam's Town op 6 mei 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van John op 1 mei 2024
Dear Terry,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 – Ontzettend slecht

Christine

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
1 nacht verbleven in april 2024
Reactie van Sam's Town op 12 apr 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

4/10 – Matig

Oren

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
1 nacht verbleven in april 2024
Reactie van Sam's Town op 12 apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

4/10 – Matig

Christy

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van John op 4 apr 2024
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 – Goed

Cindy

2 nachten verbleven in maart 2024
Reactie van Sam's Town op 15 apr 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Uitstekend

Marquita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean room
1 nacht verbleven in maart 2024
Reactie van Sam's Town op 25 mrt 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 – Matig

Valencia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible stay/experience at Sams. The service desk in main lobby closed around 9:00 and the toilet in my room did not work. Had to contact security to get help. I was moved to a new room but it was dirty. I requested a full refund however because I booked online I was told to request refund from Expedia. No hotel staff available. No one to help with bags and no valet.will never stay there again.
1 nacht verbleven in maart 2024
Reactie van Sam's Town op 25 mrt 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 – Redelijk

Todd, Madison

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were dirty. Dead Asian beattles on the windows. Toilets were old.
2 nachten verbleven in maart 2024
Reactie van John op 19 mrt 2024
Dear Todd,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Leslie

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van John op 29 feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Eric

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van John op 28 feb 2024
Dear Eric,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Thomas, Antioch

Positief: Personeel en service
This property was convenient and inexpensive. But was just average in most other ways - somewhat worn, dated, not particularly clean, etc. the service was good. Dining options were practically non existent, but the Mexican place was delicious and the staff were wonderful. The slots area was nice and the waitresses were excellent. Overall it was ok. Nothing to write home about.
2 nachten verbleven in februari 2024
Reactie van Chris J op 23 feb 2024
Thomas - Thank you for your feedback regarding your stay at Sam's Town Tunica. We are glad you had a great service experience with us, and appreciate all the other feedback you provided. We hope you'll give us another try again soon!

10/10 – Uitstekend

Felicia

Reisde met een groep, Reisde met partner
Property was clean
2 nachten verbleven in februari 2024
Reactie van John op 19 feb 2024
Dear Felicia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 – Goed

Jordan

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van John op 19 feb 2024
Dear Jordan,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van John op 19 feb 2024
Dear Rodney,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Leslie

3 nachten verbleven in februari 2024
Reactie van John op 19 feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 – Ontzettend slecht

JASON

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The air conditioning in our rooms did not work. We were unaware of construction inside the hotel. The rooms and hallways had a terrible smell.
1 nacht verbleven in februari 2024
Reactie van John op 14 feb 2024
Dear Jason,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was excellent the staff was great we enjoyed our stay .
1 nacht verbleven in februari 2024
Reactie van John op 6 feb 2024
Dear Allen,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Claudia

1 nacht verbleven in februari 2024
Reactie van John op 6 feb 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Robert

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This may be the dirtiest hotel my wife or I have ever had the pleasure of staying at. Upon entering the room we noticed the lamp shade had a yellow and brown stain on it. The bed couldn’t have had clean sheets. The toilet area had what looked to be urine splattered around with a weird yellow haze on an otherwise white toliet. No matter how much we turned up the heat, it stayed ice cold in the room. Every trash can outside the hotel room was full and normally a case of beer box on top. On top of all of that, the musty air was ripe. We got in late and were only passing through so I slept on the bed fully clothed and above the covers using my jacket for warmth. My wife couldn’t get herself to sleep in the bed so she slept sitting up in the room chair. Just don’t do it unless you literally don’t care about your health.
Reactie van John op 6 feb 2024
Dear Robert,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 – Goed

Sheila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All in all it was a good place to go. I feel like it’s too many 1 cent games not enough different .50 cent games.
1 nacht verbleven in februari 2024
Reactie van John op 6 feb 2024
Dear Sheila,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Johnny T

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Saturday night very few people in the Casino. Only 2 tables open 👎
1 nacht verbleven in januari 2024
Reactie van John op 31 jan 2024
Dear Johnny,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved my stay
2 nachten verbleven in december 2023
Reactie van Sam's Town op 30 jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Uitstekend

Claudia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van John op 27 jan 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 – Ontzettend slecht

Autumn

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DO NOT STAY! More like Ghost town.
First off this was suppose too be a 2 night trip that turned too 1 night. It’s was terrible. It smells musty, it’s old and ran down, they claim too have 3 restaurants.. only 1 was open and they were out of half of everything. Free drinks in casino? Nope! We had too go too restaurant and pay and get one. Many slot machines down with yellow caution tape. My husband has low sugar and I went too find a vending machine, went too every-floor there weren’t any, and the one on the 4th floor was broke. Very unfortunate since the casino is in the middle of no where! When I went I made a comment saying it look abandoned and even the staff agreed. My room toliet wouldn’t flush, smallest tv that barely worked, bed felt like a rock. I ended up contacting front desk that same day we checked in saying we wanted too check out a day early and they refuse too refund me for the other night. (That we didn’t stay) Hotels.com reached out multiple times too get there approval for the refund.
2 nachten verbleven in januari 2024
Reactie van John op 27 jan 2024
Dear Autumn,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Julie

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in januari 2024
Reactie van John op 23 jan 2024
Dear Julie,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Kalisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van John op 19 jan 2024
Dear Kalisha,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 – Ontzettend slecht

Staci

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
CHOOSE ANOTHER HOTEL
I booked 3 rooms. One shower didnt work at all, the carpet in one room was soaking wet, the plastic on the chairs were ripped (cut my arm), the lamp shades had greasy fingerprints all over them, the hallways smelled like cannabis, the drinks had minimal alcohol in them, no buffett. I do NOT recommend staying here!!! We filed a complaint with Sams Town and they said it wasnt their problem bc we booked through Hotels.com!
1 nacht verbleven in januari 2024
Reactie van John op 15 jan 2024
Dear Staci,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They are under construction but still dont have some restaurants open every day.
3 nachten verbleven in januari 2024
Reactie van John op 13 jan 2024
Dear Tina,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 – Uitstekend

Leslie

3 nachten verbleven in januari 2024
Reactie van John op 15 jan 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 – Goed

Freddie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sam's Town op 10 jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 – Matig

Lyndsey

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not the ideal stay.
I normally don’t do reviews, but this one was needed. The hotel itself.. outdated. The casino, a joke. We ended up going over to horseshoe’s casino because they have a much bigger playing area. Our room didn’t have any wash cloths, one of the pillows was covered in pink lipstick or blush from a previous stay. There was also a roach crawling on one of the beds. This was my first time here and will definitely be my last.
1 nacht verbleven in januari 2024
Reactie van Sam's Town op 10 jan 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 – Uitstekend

Sonya

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Sam's Town op 10 jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 – Matig

Shawn

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Sam's Town op 10 jan 2024
We would love to hear from you on how we can improve our operations. Thank you for being our guest.

2/10 – Ontzettend slecht

Christopher

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Couldn’t sleep all night do to the refrigerator making crazy noises all night.
1 nacht verbleven in januari 2024
Reactie van Sam's Town op 10 jan 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 – Redelijk

Terry

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sam's Town op 10 jan 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van John op 30 dec 2023
Dear Dana,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 – Ontzettend slecht

Patricia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was run-down, poor television equipment, the heating and air conditioning was not working. My rooms was changed twice and it got worse! I wouldn’t recommend anyone staying there. The toilet kept flushing on its own. It had hard water stains in the toilet and tub.
2 nachten verbleven in december 2023
Reactie van Sam's Town op 26 dec 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 – Ontzettend slecht

Mike

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ghost town
1 nacht verbleven in december 2023
Reactie van Sam's Town op 26 dec 2023
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

4/10 – Matig

Paige

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sam's Town op 26 dec 2023
Thank you for visiting us! We’d love to have you visit again.

8/10 – Goed

JOHN

Sams Town is abgreat place to stay. It is currently undergoing renovations, but other than that, it still holds the nostalgic feeling of staying at a casino hotel of its age. I do wish they would ban smoking in the facility but other than that, no major complaints.
1 nacht verbleven in december 2023
Reactie van John op 20 dec 2023
Dear John,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Emma

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel room had plenty of hot water and water pressure for the shower. The room felt and smelled musty stale. The room was dated and could use with a refurbishing from the lumpy mattress to the furniture, curtains, lamps etc. Dining was sorely lacking. It is sad to see the shape Sam’sTown Tunica has become! Someone described it as a Ghost Town..couldn’t be more accurate.
1 nacht verbleven in december 2023
Reactie van John op 19 dec 2023
Dear Emma,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 – Redelijk

Eugene, Villa Park

Positief: Netheid, personeel en service
There is construction going on at this casino/hotel at this time (12/23). I've stayed here before in the past. This is the first time that I have had to complain about the noise in the early morning hours (7 am). The host at the front desk was understanding and was able to re-locate me to a different room away from the construction noise. 9am is a good time to start construction in a hotel when patrons are trying to rest. I hope management takes us into consideration.
1 nacht verbleven in december 2023
Reactie van John op 12 dec 2023
Dear Eugene,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Elizabeth, Mount Auburn

1 nacht verbleven in december 2023
Reactie van John op 12 dec 2023
Dear Elizabeth,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 – Matig

Vertina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Nick G. op 11 dec 2023
Hi Vertina,Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

4/10 – Matig

Edna

Reisde met partner
I did like that my husband and I did not have to leave the hotel to go to the casino. However, there was no microwave or iron or iron board. We was able to get one from the lobby. I would not be returning to this property. Not to stay anyways.
3 nachten verbleven in december 2023
Reactie van John op 12 dec 2023
Dear Edna,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing