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Beoordelingen van Country Inn & Suites by Radisson, Rock Falls, IL

2.5 out of 5
Country Inn & Suites by Radisson, Rock Falls, IL
2106 First Avenue, Rock Falls, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 215 van 521 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 521 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 521 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 521 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 521 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Richard

When I started check in the front desk told me pool and breakfast are not available because of their construction. Now I can't get Expedia to give me a refund
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lamont, Franklin Grove

Positief: Netheid, personeel en service
Good value very nice accessible rooms.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lamont, Franklin Grove

1 nacht verbleven in mei 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Ryan

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in november 2023

4/10 – Matig

Brian

Negatief: Staat van de accommodatie en faciliteiten
Disappointed.
The refrigerator didn't work and the shower drain was clogged.
1 nacht verbleven in oktober 2023

8/10 – Goed

Akash

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

6/10 – Redelijk

James

Zakenreiziger
1 nacht verbleven in oktober 2023

8/10 – Goed

Keith

Positief: Netheid, personeel en service
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

PAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Susan

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Amanda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Melissa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I’ve stayed at a few Country Inn & Suites. This one is definitely not like the others. The king “suite” that was handicap accessible to was small. Not very handicap accessible. The living room was tiny. Bed was hard. Bathroom door wouldn’t latch. The property was clean. Staff was nice.

8/10 – Goed

RaeAnn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Dylan

1 nacht verbleven in oktober 2023

8/10 – Goed

Ward

Reisde met partner
Positief: Netheid
Good bed. Clean room. Good breakfast. No coffee at the buffet in the morning one day. Refrigerator in the room had ice build up, There was a 6 inch slash in the stuffed chair arm in our room. Security light switch in the bathroom was out.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Louise M.

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bath dirty, dusty, furniture in bad shape, ice machine not working, hot tub still not working, Front desk and breakfast lady very efficient. Only two towels and small
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Mark

Positief: Personeel en service
It was ok for a night, and for what I paid. Seems like a place that was probably once pretty nice and is going downhill, but I could be wrong.
1 nacht verbleven in oktober 2023

8/10 – Goed

pamela

1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs a lot of work
This hotel needs some TLC. Pretty run down. No hot water on the last day. Lobby and breakfast area were clean, but rooms and hallways need a lot of updating and cleaning.
2 nachten verbleven in oktober 2023

8/10 – Goed

Jason

Reisde met familie
Positief: Personeel en service
The staff was great. The room had some things to desire. The ceiling fan was absolutely caked in dust and dirt. The door was crooked so you could see out to the hallway through the side, so that was interesting, the furniture was stained, and the shower curtain rod looked like a child with a hammer installed it. Other than that, it was an OK stay.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Lindsey Kate

1 nacht verbleven in september 2023

8/10 – Goed

Mallory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Diana

2 nachten verbleven in september 2023

10/10 – Uitstekend

Brooke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean
1 nacht verbleven in september 2023

6/10 – Redelijk

Rick

Reisde met familie en kleine kinderen
Kinda outdated
1 nacht verbleven in september 2023

8/10 – Goed

Jillian, Chicago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was comfortable and staff was very pleasant.
1 nacht verbleven in september 2023

6/10 – Redelijk

Stephen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The door did not latch well and the AC was very loud
2 nachten verbleven in september 2023

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very happy with my stay! All staff was friendly and professional. My room was very clean!! The facility was very clean and you could tell the staff took pride in that. Only downfall was the furniture quite old and seen heavy use. I personally did not mind as the cleanliness really made up for it!!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Joe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay here again.
The breakfast was very good.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Donna, Indianapolis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was convenient for our needs
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Lakshman

1 nacht verbleven in augustus 2023

8/10 – Goed

Bill, Sterling

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very clean and the staff was excellent. There was a wedding party staying there that got quite load in the parking lot outside our window that made it difficult to sleep. Also the hot tub was closed. One item that I would like to ask about is the height of the facilities in the lavatory. I’m 6’3” so I’m not a basketball player, but the sink and toilet were extremely low.
2 nachten verbleven in augustus 2023

8/10 – Goed

Megan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Service needs improvement but nice room
Our stay was great except check in was crazy slow and the freezer part of the very tiny fridge was unusable thanks to it being iced over. However, a family member had an issue where another couple had a working key for their room and that ended up causing them to miss the wedding ceremony we were there for. The bride and groom also had issues because the hotel double booked the bridal suite!! But the room itself was a step up from most and so was the breakfast. Oh and we were really bummed that the hot tub wasn’t working!
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Dolly, Pecatonica

2 nachten verbleven in augustus 2023

8/10 – Goed

Greg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a place on the floor where the carpet had been cut out. The room was clean and the breakfast was good.
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

BRIAN

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Room clean but poorly maintained
Not exaggerating, 4 of the 5 lamps in the room either had no bulbs or were broken. Had a coffeemaker but no coffee, sugar etc. Sheer curtains were missing at only window. Very small pillows. Room was very clean and people were nice.
1 nacht verbleven in augustus 2023
Reactie van Customer Care op 25 aug 2023
Thank you for posting a review. We appreciate your kind words about the cleanliness of the room as well as the staff service. On the other hand, we are saddened to hear that your stay was less than satisfying due to the condition of the room and its amenities at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

8/10 – Goed

Mike

1 nacht verbleven in augustus 2023

6/10 – Redelijk

Connie, Ellettsville

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
We were pleased to be upgraded to a suite. The biggest issue, there were wires hanging out of the smoke detector in the bedroom but no detector. One was located in the living room area. I’m sure this is against code. Room needed a general good cleaning. Dust bunnies in the fridge cubby and behind the the nightstand. Sheer curtain was ripped. Vents needed to be cleaned. No remote for bedroom TV. This was our 3rd stay in last year and jacuzzi is still out of order in the pool area. We really want to like this property due to needing to make frequent trips to the area. We stayed at a different hotel on our last visit but it was booked this time.
2 nachten verbleven in augustus 2023

4/10 – Matig

Daniel

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

4/10 – Matig

Daniel

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The roof leaked in our room (#303) and there was no hot water in the morning for showers. The overall condition is poor with frayed carpets and no charging stations in the rooms. The spa was closed indefinitely and the pool water was cold. I recommend looking at alternative properties.
2 nachten verbleven in juli 2023

8/10 – Goed

Jennifer

1 nacht verbleven in juli 2023

10/10 – Uitstekend

TIMOTHY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was nice
1 nacht verbleven in juli 2023

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

Kristin

1 nacht verbleven in juli 2023

6/10 – Redelijk

Erica

Reisde met familie
Positief: Netheid, personeel en service
The hotel was fine. I was thankful to find a good hotel in that area. Affordable, centralized & easy to find pool, exercise room & breakfast. I loved the hours of breakfast and the pool. (later/earlier than other hotels.) Very accessible. The room was nice and clean. The indoor pool was not very clean when we were there (needed skimming), jaccuzi wasn't working & exercise room was not open. The entrance from the street was odd - I wove through a shady parking lot, like a back alley when I arrived. Still, I would stay there again.
1 nacht verbleven in juli 2023
Reactie van Customer Care op 23 jul 2023
Thank you for writing a review. We do appreciate that you liked the hotel and find it accessible, affordable and centralized along with the fitness center, breakfast, room and pool, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding the cleanliness of the indoor pool, the availability of the fitness center, the functionality of the hot tub and your concern with the location of the hotel and parking lot at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

8/10 – Goed

MaKayla

Reisde met partner
Positief: Netheid
I liked how organized and put together it was, also how clean the room was
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Rosemary

1 nacht verbleven in juli 2023