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Beoordelingen van Residence Inn by Marriott Rocky Mount

3 out of 5
Residence Inn by Marriott Rocky Mount
230 Gateway Blvd, Rocky Mount, NC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 60 van 160 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 160 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 160 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 160 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 160 beoordelingen" "

7,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carol

We stay here every time we travel north/south from New Jersey to Florida. Great people always great us, they love our dogs and give them treats, room works great for getting the dogs in/out. lol. Outback is right next door. Safe here. Breakfast and treat counter are good too. No complaints. We will be back! Thank you.
1 nacht verbleven in februari 2024

4/10 – Matig

Iriana

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Outdated, dishes were not clean, housekeeping does not show up, maintenance has to be called multiple times for them to show up. Overall would not stay here again.
7 nachten verbleven in november 2023
Reactie van GM op 3 dec 2023
Thank you for sharing about your stay. I sincerely apologize for the inconvenience.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Kristen, darlington

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
i like the option of having 2 bedrooms and 2 baths in 1 suite. the linoleum floors were so sticky and dirty i had to re-clean them. the entire room needs updated. the kitchen cabinets are pressed wood and splitting with the surface coating peeling off.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A friendly staff and inviting hotel
Friendly and helpful staff, clean lobby and rooms, convenient location near I-95, and plenty of space for the service dog. I would highly recommend it.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

4/10 – Matig

Ellen

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Carol

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay here as we travel I95. Great people, easy for our 2 Labrador retrievers, Outback next door, quiet, clean rooms, and good beds. Thank you. We will be back next time!!
1 nacht verbleven in mei 2023

6/10 – Redelijk

Jasper

Zakenreiziger
1 nacht verbleven in april 2023
Reactie van LHunter op 21 apr 2023
Thank you

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast
1 nacht verbleven in maart 2023
Reactie van LHunter op 16 mrt 2023
Thank you!

10/10 – Uitstekend

Charlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying in a pet friendly hotel No pet odors. Very clean
Reactie van LHunter op 9 feb 2023
Thank you for choosing to stay with us. We appreciate your feedback.

10/10 – Uitstekend

Nicole

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van LHunter op 9 feb 2023
Thank you for staying with us.

10/10 – Uitstekend

Roberto

1 nacht verbleven in december 2022

10/10 – Uitstekend

CHERYL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was easily accessible from the interstate. The bathroom was immaculate with a great water flow from the shower.

8/10 – Goed

Robert

Reisde met huisdieren
Positief: Netheid, personeel en service en voorzieningen
Carpet needs replacement
1 nacht verbleven in november 2022

6/10 – Redelijk

IDA

Positief: Netheid, personeel en service en comfort kamer
Not the best for the price
The noise from the air system in the bed room and from the highway was horrible. Barely got any sleep which caused me to sleep in late each day. The keys to the room should work from the outside without me having to go to the front and ring the bell to get in.
9 nachten verbleven in augustus 2022

6/10 – Redelijk

Victoria

Reisde met partner
Positief: Personeel en service
we booked a room with a fireplace. we would have booked a Hampton Inn for a lot less but wanted the fireplace and could not get one when we arrived. Outside doors did not work with keys and very frustrating. there were many quests with same key issue
1 nacht verbleven in oktober 2022
Reactie van Linda op 10 okt 2022
Thank you for sharing with us about your stay. The suites with fireplace are very limited and it challenging when majority of those rooms are occupied with long term guests. We apologize for the inconvenience you experienced.

2/10 – Ontzettend slecht

Leslie, Holmdel

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was hair in the bathroom sink and shower. Suite was outdated, rug was gross. Pull out was ripped and broken. The area wasn’t the prettiest, I didn’t feel safe in the area with my family
1 nacht verbleven in augustus 2022
Reactie van GM op 7 sep 2022
Thank you for your feedback, we apologize for the inconvenience.

8/10 – Goed

Jill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and easy location, rooms are a little worn but being updated. Very helpful staff!
1 nacht verbleven in juni 2022
Reactie van Linda Hunter op 22 jul 2022
Thank you for sharing about your stay. We appreciate your feedback!

8/10 – Goed

Constance

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Connie

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast almost non existent...do nit like items to have to microwave
1 nacht verbleven in maart 2022
Reactie van Director of Sales op 19 apr 2022
Thank you Connie for taking the time to write a review of your stay with us. We are happy to hear that overall you enjoyed your stay but are sorry to hear you were not happy with the breakfast. Please know that since your stay we have upgraded our breakfast to an actual buffet breakfast now. We hope that if you are ever back in the Rocky Mount area you will stay with us again and give our new and improved breakfast a try!

6/10 – Redelijk

MARK

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
Property is getting old. Noisy in rooms facing the highway.
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Marina

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021
Reactie van Director of Sales op 19 apr 2022
We are sorry to hear that you did not enjoy your stay with us Marina. Please send us a direct message with the details of your stay. Hopefully we will be able to rectify the situation for you!

8/10 – Goed

Alicia

Reisde met familie
Positief: Netheid, personeel en service
Overall appearance was ok but rooms could be updated.
2 nachten verbleven in november 2021
Reactie van LHunter op 16 nov 2021
Thank you for staying and sharing your feedback!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Director of Sales op 2 nov 2021
Thank you for taking the time to write a review of your stay with us. We are so happy to hear that you enjoyed your time with us and we can't wait to see you again.

10/10 – Uitstekend

Tyrone

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Excellent Stay
Me and my family came down for our uncle funeral. The southern hospitality and the wonderful stay was out of this world great job all around
1 nacht verbleven in oktober 2021
Reactie van LHunter op 12 okt 2021
Thank you for sharing about your stay, glad to know your stay was wonderful. Our condolences to you.

8/10 – Goed

Margaret

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not sure where the disconnect was....
Stay was good but i booked a 2 bedroom suite that showed it was available on hotels.com. when i arrived to check in, i was told that there were no rooms of that type available and they didn't know why i was able to book it. They did give me 2 separate rooms on different floors but as a family with 3 kids, we wanted to stay together. The girl at the desk was very nice though and probably the only reason i wasn't more upset. Hotel was pretty clean, some elements a bit dated but overall would stay again. Hotels.com should look into the inventory discrepancy.
1 nacht verbleven in augustus 2021
Reactie van Director of Sales op 19 aug 2021
Thank you so much for taking the time to write a review of your stay with us. Unfortunately, we did have a maintenance issue with one of our Two bedrooms on the night of your stay which resulted in us having to put the room out and not having your room type available. I apologize for any inconvenience that this caused. Thank you again for writing a review of your stay and we hope to see you again soon.

8/10 – Goed

nicole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stop
Hotel was lovely. Would stay again
1 nacht verbleven in augustus 2021
Reactie van Director of Sales op 16 aug 2021
Thank you for taking the time to write a review of your stay with us. We are happy to hear you enjoyed your stay and are excited to see you again.

10/10 – Uitstekend

Clarence

1 nacht verbleven in augustus 2021
Reactie van Director of Sales op 19 apr 2022
Thank you for taking the time to write a review of your stay. We are so happy to hear you enjoyed your time with us and hope to see you again soon!

2/10 – Ontzettend slecht

Lawrence W

1 nacht verbleven in augustus 2021
Reactie van Director of Sales op 19 apr 2022
We are sorry to hear Lawrence that you were not happy with your stay. Please send us a direct message so we can get more information about some of the issues you faced during your stay and hopefully be able to rectify the situation for you.

8/10 – Goed

erica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Director of sales op 19 jul 2021
We are happy to hear you enjoyed your time with us and we hope to see you again soon.

10/10 – Uitstekend

MaryBeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and comfortable - dog friendly
Needs some updating and maintenance but overall good property friendly and helpful staff
2 nachten verbleven in juli 2021
Reactie van Director of Sales op 13 jul 2021
Thank you for taking the time to write a review of your stay with us. We are happy to hear that you enjoyed your stay and hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to 95. Let us have a dig.
1 nacht verbleven in juli 2021
Reactie van Director of Sales op 13 jul 2021
We are happy to hear you enjoyed your time with us and hope that you will stay with us again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Kind staff, easy check-in and great suite layout for our needs. However the bathroom had some cleanliness issues and we could hear a lot of highway road noise from our room so it was difficult to fall asleep.
1 nacht verbleven in juli 2021
Reactie van Direcor of Sales op 12 jul 2021
Thank you for taking the time to write a review of your stay with us. I do apologize about the road noise. We are in the process of updating all of our windows on the Highway side to be noise canceling so hopefully by the next time you stay with us, we will have that completed and you will be able to enjoy your stay more!

10/10 – Uitstekend

Kevin

1 nacht verbleven in juni 2021
Reactie van Director of Sales op 29 jun 2021
We are happy to hear you enjoyed your stay and hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Love the people and dog friendly rooms and space for walking them. Safe. Room was very clean. It’s looking a bit worn down since we started staying several years ago. Beds comfortable. We will stay again ... with our pups.
1 nacht verbleven in mei 2021
Reactie van LHunter op 25 mei 2021
Thank you for your loyalty, we appreciate your business! We appreciate the comments as it will assist us with future updates.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good cleaning needed
Check in was easy and painless. Great staff. Hotel rooms are dated and are in need of a refresh. In lieu of a refresh, a deep cleaning would get things by.
1 nacht verbleven in mei 2021
Reactie van Director of Sales op 17 mei 2021
Thank you for taking the time to write a review of your stay with us. We are sorry to hear that not everything was up to your standards with the room but we are still happy to hear that overall you had a pleasant experience.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021
Reactie van Director of Sales op 3 mei 2021
We are so happy to hear you enjoyed your stay and we hope to see you again soon!

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great stay and we super thankful to check in a little early after a long drive. Staff was extremely friendly and helpful.
1 nacht verbleven in april 2021
Reactie van LHunter op 12 apr 2021
Thank you for choosing our hotel and we happy to accommodate your early arrival. We appreciate your kind remarks!

6/10 – Redelijk

Mary-Jane

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
April ninth
No baggage trolleys - no place to put bags! Breakfast was brown bagged - not serves in breakfast room - fan in room noisy Trafffic noise in rooms
1 nacht verbleven in april 2021
Reactie van LHunter op 12 apr 2021
We appreciate you taking the time to share about your stay. We apologize for the inconvenience you experienced. Thank you.

8/10 – Goed

Edward

Positief: Netheid, personeel en service en comfort kamer
New hotel; not-so-new furniture
I had a studio unit, which was quite large, including a sleeping area, office space, sofa area, kitchen and small dining set. All nicely fit in, but I did notice some of the furniture seemed quite old for such a new hotel. Sort of like they "repurposed" some pieces from other locations. It worked, but the mix/match of furniture did make for an odd combo. The bed appeared new and was very comfortable.
1 nacht verbleven in april 2021
Reactie van Director of Sales op 5 apr 2021
Thank you for taking the time to write a review of your stay with us. We are so happy to hear you enjoyed your time with us and we hope to see you again when you are back in the Rocky Mount are.

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in maart 2021
Reactie van LHunter op 12 apr 2021
Thank you for your rating!

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Repulsive
This hotel was absolutely disgusting. Our room was beyond dirty. The toilets seats had burn marks on them. The sheets on one of the beds were all wrinkled like someone had slept there and they were never changed. The tv didn’t work. The towel rack was falling off the wall. All of the furniture was banged up or broken. The tissue box was smashed and used and so was the dish soap that was half gone. Nothing was changed out. And the worst part was finding a full garbage can under the sink, letting us know that the room was obviously never cleaned. It was appalling. No COVID precautions at all. NEVER STAY HERE!
1 nacht verbleven in maart 2021

10/10 – Uitstekend

JEFFREY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2021
Reactie van LHunter op 22 feb 2021
Thank you for taking the time to rate us. We appreciate excellent rating.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2021
Reactie van LHunter op 9 mrt 2021
Thank you for taking the time to rate us about your stay. We appreciate your feedback.

2/10 – Ontzettend slecht

Lindsey

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2021
Reactie van LHunter op 22 feb 2021
Thank you for taking the time to rate us about your recent stay. We appreciate your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfort. Great place to eat inside, rest , recharge and back on the road.
1 nacht verbleven in februari 2021
Reactie van LHunter op 12 feb 2021
Thank you for taking the time to share with us about your stay.

8/10 – Goed

Natasha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2021
Reactie van LHunter op 12 feb 2021
Thank you!

6/10 – Redelijk

Monika

Positief: Personeel en service
1 nacht verbleven in januari 2021
Reactie van Linda Hunter op 28 jan 2021
Thank you for choosing to stay with us. We appreciate you taking the time to rate us.

6/10 – Redelijk

Michael

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2021
Reactie van LHunter op 12 feb 2021
Thank you!