The service was absolutely great. It’s an amazing building that’s been both amazingly preserved and well upgraded. We got to checkout a few of the rooms and each one was different, there are a number of beautiful rooms with unique features, some more spacious than others (some are enormous, particularly by European standards) - we had a room with a great bathtub, which was really nice (great Acqua di Parma shower products/bath salts in the room). Service was amazing, they hung our clothes (sweats/pajamas) on the towel warmers every night so that they were warm for us when we got back to the room, which was thoughtful and amazing! For a smaller boutique hotel with limited staff, you would never know it. The restaurant is a little strange/quiet but the eggs & French Toast were great and room service was fast. The staff helped make any arrangements that we needed, including navigating covid restrictions/testing and always had extra individually wrapped masks available to take on your way in/out of the hotel. It’s a great location, easily walkable to most parts of the city, and they were also great about arranging cars - we rented a Vespa a few blocks away and there was plenty of parking right outside the hotel. There is a nice rooftop that has food service during warmer months but is open to sit with a drink (probably for smokers as well, although I didn’t see anyone smoking while we were there). No complaints at all (which says a lot). Can't recommend it enough!!