Beste gast, wij danken u voor uw fantastische beoordeling! We hopen je snel weer te mogen verwelkomen. Met vriendelijke groet, Het personeel

Good evening, we are very sorry to receive these reviews, it is true that our structure is completely automated but there is always a person from 07:00 to 14:00 and after 14:00 there are always available reception staff even if you are 5 minutes away from the structure, as far as the code is concerned, you have not received it because one of our employees checked you in and gave you the magnetic keys directly to access the structure and above all to his room.Thank youAlexei

Good evening,Thank you for staying at the Gigli D'Oro Suite, you too have been exceptional guests and we look forward to having you as our guests again.Thank you

Good evening,We are very sorry that our reception boy was unable to communicate adequately with you, but if he had any particular requests he could easily speak to our reception staff via the virtual concierge.Thank youAlexei

Good evening,We are so sorry for your negative experience with our staff, I guarantee you that we will take serious action against them.Thank you

Good evening,we are very sorry for your complaints, I guarantee that in our structure there are always people ready to help with any problem, I hope to have you again as our guest and I guarantee that we will do everything to make it up to you.Thank you

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Good morning, Mrs Sonicki,Thank you for staying at Gigli D'Oro Suite, we are so sorry for your negative comments, but I wanted to tell you that your reservation entered our system at 19:28, when you booked you received all the necessary information to check in, but despite this we came after a few minutes to check in, to enter a reservation we also need the time needed to enter all the data, its waiting times were about 10 minutes and no more.As for the water that flowed in the bathroom, you could easily notify us via Expedia, as you had previously done for check-in, or by calling us at the number that was given to you on your booking confirmation, I understand that sometimes it’s easier to discredit a facility than to make a simple call, but next time you can safely call the emergency numbers.Thank you for everything.Alessio

Good evening Mr. kathleen Thank you very much for staying at the Gigli D'Oro suite and we are happy to have appreciated our structure, we wish you a good return and we would be happy to have you back as our guests in the future. Thank you

Good evening Mr. kathleen Thank you very much for staying at the Gigli D'Oro suite and we are happy to have appreciated our structure, we wish you a good return and we would be happy to have you back as our guests in the future. Thank you

Good evening, Mr. Steen, The Suite you have chosen is an Exclusive Suite, and you can also see from the photos that its peculiarity is the wooden roof, unfortunately inside the room, it is true, there are lower areas. As for the reception is active until 22:00 and after that there is a night service that you can always contact for anything, pets are not allowed in our hotel given the limited space, but for her since she had by now the dog already with if we made an exception, if she needed another key to leave the air conditioning on could ask how she did for other things. Inside the room we left the skylight blocked because unfortunately in case of rain was left open. Thank you also for being our guest and I take this opportunity to greet you.

Good morning, Mrs Sarh, the air conditioning of our hotel is completely autonomous and until now we have never had any problems, the only thing we recommend with our customers at check-in is not to leave the windows open otherwise the air conditioning will turn off. Thank you also for having stayed with us and I take this opportunity to greet you. Thank you

Dearest Mr Hernan, anyway it went we were equally happy to have it as our guest, maybe the next time tell us what did not go in his stay ( maybe during) or maybe he can do the same thing in another hotel where he will stay, giving way to the property to be able to improve the service. We wish you a safe return. Thank you

Good evening, Mr John, Thank you very much for your overall opinion and we will try to improve our services. Thank you

God morgen, vi takker for at du har bodd på San Carlo Suite, og vi takker deg for at du har hatt deg som gjest, vi beklager det inntrufne med glassene, og jeg forsikrer deg om at neste gang du bor hos oss vil vi gjøre alt å få oss til å tilgi. Tusen takk Alessio

Nous vous remercions d'avoir choisi Gigli d’Oro Suite lors de votre visite à Rome. Nous espérons vous accueillir de nouveau ici. Bien cordialment, Le personnel