Good morning Mr Willem,a "not so good" review is always welcome because is an opportunity to improve and satisfy our customers even better. However, it is very difficult for us to respond to a negative situation without knowing the reasons. Can you kindly tell us the reasons that led you to give us a "2"?Best regards,Silvia Aniballi

Good evening Luis,We are sorry to learn about your experience only through these reviews, without having received any complaints during your stay. Only at the time of check out you told us that the shower was "splashing too much" and we easily fixed the problem in few minutes by replacing the shower head. Assisting guests during their stay is part of our job but it is difficult to solve any problem if we are not told. We found out about your problem with the air conditioning only through this review and we immediately checked whether there were actually any malfunctions without finding anything wrong, it would have been enough to ask us for help during your stay so we could check whether the air was simply turned off. I would like to point out that nowhere it say that we are 15 minutes from the Colosseum and that we have a restaurant (there are several restaurants nearby and we cooperate with a restaurant in front of our hotel, 30 meters away), I don't know where you read this information but you probably booked the wrong hotel among the various ones you searched for. For future travels I recommend you carefully check the services offered by the hotels and the location (google maps may help).Best regards,Silvia

Buonasera Fabrizio, ci dispiace sapere che il soggiorno presso di noi non sia stato di suo gradimento. Per poterci migliorare, e capire le motivazioni della recensione "pessima", potrebbe gentilmente dirci gli apetti che non l'hanno soddisfatta? Cordiali saluti, Silvia

Gentile Giovanni, ringraziandola per la sua recensione, ci auguriamo di poterla avere nuovamente nostro gradito ospite. Un cordiale saluto

Dear Sandy, we are sorry to read such impressions regarding the interior of the hotel. We have plenty of positive reviews stating the opposite therefore we understand that it can be some personal variation on this aspect. As for the location, it is clearly written and can be easily visualised both on Expedia's website and on Google Maps. We have never advertised our hotel as near to the city centre and receving negative reviews based on this feature is definitely unfair. The shuttle-service for the airport is made by an extarnal company. The prices are comparable to those of a standard taxi service in Rome. Kind regards

Dear Jose Francisco, we are sorry for such a bad experience you had during your stay at our hotel. There was indeed a problem of both the AC and the Wi-Fi in your room during the first night and for that we apologise. The second day you were moved to another room of similar size in which both the AC and the Wi-Fi were working properly. From that day on you didn't speak a word in relation to a possible cancellation or relocation. It is a lie that you didn't receive any credit. As a matter of fact we paid for you the whole amount of the city-tax of Roma Capitale which were 60,00€, roughly the 20% of the whole amount of your stay. The position of the hotel can be checked both on Expedia's website and on Google Maps. We cannot take blame for the infrastracture in Rome being inadequate and lacking at times or for guests that are not able to match their expectations with their choices. In conclusion I would like to say that it is absurd to read that we supposedly discriminate guests on the basis of the website they choose to book on. Best regards

Gentili ospiti, ringraziandovi per la recensione e per le precise osservazioni fatte in relazione al vostro soggiorno, ci impegneremo a migliorare gli aspetti meno positivi da voi menzionati e speriamo di potervi ospitare nuovamente al più presto. Un cordiale saluto

Dear Guest, we are sorry to read that your stay has not been completely satisfactory. There were indeed two events during your stay but they were in the evening which means that the garden was free to access during the whole day. Regarding the bar area, it is always open and accessible for our guests. Kind regards

Gentile Claudio, ringraziandola per l'ottima recensione, speriamo di poterla riavere nostro gradito ospite al più presto. Un cordiale saluto

Dear Edwin, thank your for your kind words and your superlative rating. We look forward to having you as guests again in the future. Best regards

Dear guest, thank you for rating our hotel! Kind regards

Dear guest, thank your for the kind words and for rating our hotel. We look forward to having you as guests again in the near future. Best regards

Gentile Dario, la ringraziamo per la sua recensione. Ci dispiace che non abbia apprezzato la posizione della camera e per questo motivo la prossima volta avremo premura di darle una camera diversa. Buona domenica

Gentile ospite, facciamo sempre molta fatica a rispondere ai giudizi di persone che scelgono di recensire in modalità anonima. Ciononostante vorrei ribadire la questione della posizione geografica, apparente motivo principale della sua valutazione negativa. A tal riguardo posso solo scrivere che mi sembra incomprensibile come al giorno d'oggi si possa prenotare un struttura alberghiera, per giunta da un portale, senza fare alcuna riflessione sull'adeguatezza e sulla convenienza della posizione in relazione alle proprie contigenti esigenze. In aggiunta vorrei ribadire che siamo situati a pochi secondi dal Grande Raccordo Anulare, che di fronte all'albergo c'è la fermata del bus 904, che porta alla metro A, e che vi è sempre la possibilità di prenotare un taxi o un NCC tramite il ricevimento. In conclusione le consiglio vivamente di effettuare le prenotazioni con più attenzione e criterio in futuro. Un cordiale saluto