Dear Cornelis, first of all thanks for your booking with us and for your feedback. I would like to point out that we spoke on the phone the day before your check-in and I told you that the reception was going to be closed between 13 and 15, as stated on our reservation page, but if you planned to arrive in that period I could arrange your check-in anyway. You told me you were going to come far before 13 or past 15. The day of check-in you called me at 13.30, not at the agreed time as you stated, asking to check in. I kindly told you that reception was closed as communicated in advance and you could just go and have lunch in the meantime, there are one cafè and one restaurant just next door, so waiting under the sun was not necessary. By the way you checked-in at 14.30 as I asked my receptionist to come before to shorten your waiting. As is written on our reservation page we are a guest house and our reception is not 24 hours but from 8.30 to 13 and from 15 to 19, we can arrange check-in on appointment outside these hours but you just need to inform us. Hope you enjoyed your stay anyway. Kind Regards, Dario

Dear Guest, Thanks for your review, this is our first written on the doorstep even before seeing the room :) our B&B is in a 500 years old building, our marble stairs are older than the Spanish Steps, this is a good enough reason not to have the elevator, which is clear in our description and. pictures, you are informed of that before and after your booking, and in the 2 emails I wrote you (both without reply). And yes we are really convenient for a last minute reservation in the low season. Best Regards, Ingrami Suites & Spa Staff