Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma Corso Trieste. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Montserrat Satorra General Manager

Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel. Met vriendelijke groet, Montserrat Satorra General Manager

Dear Guest, Thank you for your comments, it was a pleasure having received them. In the spirit of our hotel objectives, which make initiative and quality of the service a priority, you have confirmed that we have chosen the right path. Your satisfaction is our best compensation. It encourages us to pursue our efforts and makes us proud to have welcomed you. Please keep writing to us. Your assessments are essential and will allow us to improve continually our service. Looking forward to welcoming you again in our hotel I remain, Yours faithfully Cristiana Crippa - General Manager Mercure Roma Corso Trieste

Dear Guest, I would like to thank thank you for taking the time to share your feedback after your stay in our Hotel. Your satisfaction is the best reward for all of us as it encourages us to keep up our efforts ensuring the service we provide always meets your expectations. In the hope to welcome you back soon to our Hotel, I remain Yours faithfully, Lucia Padovan - General Manager Mercure Roma Corso Trieste

Lieber Kunde,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Feedback zu Ihrem Aufenthalt zu geben. Es tut uns leid, dass die Erfahrung nicht ganz positiv war. Unser Personal im Speisesaal geht immer sehr aufmerksam auf die Wünsche unserer Gäste ein. Ich bin mir sicher, dass es sich um einen Einzelfall handelt, der durch einen ungewöhnlichen Menschenstrom verursacht wurde, auf den wir nicht vorbereitet waren.Ich versichere Ihnen, dass wir mit größerer Beharrlichkeit und Hingabe daran arbeiten werden, dass sich ähnliche Vorfälle in Zukunft nicht wiederholen. Wir hoffen aufrichtig, dass Sie uns auch in Zukunft vertrauen und zu uns zurückkehren werden.Beste grüße

Dear GuestWe thank you for your feedback, we hope to welcome you again in the future.Sincerely

Dear guest,We are sorry that your stay did not meet your expectations, we constantly strive to offer a quality service to all our guests.regarding your report, as explained during check-in, the reservation was made for a double room without direct communication with the hotel for the request for separate beds, we have tried to offer you feasible alternatives for the day of your arrival with change the next day in a room with separate beds. For your convenience you have chosen to book a new room. We are always ready to satisfy the requests of our guests and above all to propose alternatives when we are not given the possibility of a solution, we do all this because we love to give moments to remember over time. We are sorry that in your specific case we were unable to find valid alternatives to satisfy your requests. During the stay, the manager proposed and granted a commercial gesture in response to the mix-up, which you partially benefited for your choice. the whole situation will be an example for us on how we can improve in the future and offer an increasingly better service. I hope that you can trust us again in the future and allow us to demonstrate what the Mercure Corso Trieste family intends to give to its guests. Best regards

Dear Sir, we would like to thank you for your feedback about the stay at Mercure Roma Corso Trieste, your satisfaction is our best reward,We hope to welcome you again in the future,Greetings