Dear Jason, thank you so much for taking the time to share your opinion about your recent stay at Occidental Aurelia. We are glad to read that you had a nice time with us. Hoping to have the opportunity to have you with us in the future. Best regards,

Beste Anje,Bedankt voor uw review.Het spijt ons te horen dat het zwembad niet beschikbaar was tijdens uw verblijf. Helaas was dit te wijten aan seizoensgebonden onderhoud, wat noodzakelijk is om onze gasten de beste ervaring te bieden.Wat betreft de openbare vervoersverbindingen, begrijpen we dat deze soms als een uitdaging kunnen worden ervaren en we zullen uw feedback gebruiken om onze toekomstige gasten beter te informeren over de beste manieren om het hotel te bereiken. Veiligheid is voor ons van het grootste belang en we nemen uw opmerkingen over de smalle stoepen serieus.We zijn echter verheugd te horen dat u het ontbijt echt prima vond en dat u tevreden was met de service van ons personeel. Onze medewerkers streven ernaar om elke gast een aangenaam verblijf te bezorgen. Wat betreft de staat van het hotel en de netheid van de kamer, zullen we uw feedback ter harte nemen om onze faciliteiten en diensten te blijven verbeteren.Met vriendelijke groet en graag tot ziens,General Manager

Dear Gabriela,Thank you for your positive feedback.It is gratifying to know that our staff's professionalism, friendliness, and helpfulness stood out during your stay. Your appreciation for the immaculate cleanliness of your room and the condition of our facilities is a testament to our dedicated team's efforts to provide a superior service experience.Occidental Aurelia takes great pride in attending to every detail to ensure that your stay is both comfortable and memorable. We are delighted that we could contribute positively to your time with us.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Chère Marina,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Occidental Aurelia.La proximité de l'Occidental Aurelia avec le centre-ville de Rome est en effet l'un de nos atouts appréciés par notre clientèle. Nous sommes ravis que notre parking gratuit ait répondu à vos besoins et que la tranquillité de nos chambres ait contribué à votre confort.Nous sommes également enchantés d'apprendre que la propreté de nos chambres, l'état de l'hôtel, la qualité de notre service et les commodités de la chambre ont été à la hauteur de vos attentes. Ces aspects sont essentiels pour garantir un séjour mémorable et reposant. Votre satisfaction est notre priorité et vos retours positifs sont une source de motivation pour toute notre équipe.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,General Manager

Dear Areg, Thank you very much for your kind feedback.It is heartening to learn that you found our proximity to metro and bus stops convenient for your travels. Your commendation on our room cleanliness and the level of service provided reflects the high standards we strive to maintain. We're also delighted that you were satisfied with our hotel's condition and the amenities in your room. Our team takes great pride in ensuring a comfortable and enjoyable experience for our guests.Occidental Aurelia remains committed to providing a memorable stay for all our visitors, and we're thrilled that your experience was reflective of this dedication.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Ana,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about your dissatisfaction with the cleanliness of our rooms and the amenities provided. We hold ourselves to high standards and regret that we did not meet your expectations in these areas.It is gratifying to know that you found our staff to be excellent and the overall condition of Occidental Aurelia to be up to standards. We are committed to ensuring that our guests receive the highest level of service and enjoy the beautiful setting our hotel offers.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Dear Berta,Thank you for your positive feedback.We are delighted to hear that your interactions with our front desk team were met with professionalism and friendliness. It is also heartening to learn that our bar service contributed positively to your experience at our hotel.While we are pleased with your high satisfaction regarding room cleanliness and the overall service, we have taken note of your ratings for hotel condition and room amenities. We are constantly striving to maintain and improve our facilities to ensure that every guest's stay is nothing short of excellent.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Harry, Thank you very much for your kind feedback.We are thrilled to hear that the cleanliness of our rooms met your expectations and that you appreciated the impeccable condition of our hotel. Our team strives to provide exceptional service, so it's rewarding to know that we succeeded during your stay. Additionally, we're delighted that the amenities in your room contributed to a comfortable and memorable visit.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Guest, Thank you very much for your kind feedback.It fills us with pride to know that our staff, particularly Marie Christina, provided exceptional service and was able to assist you with your airline issue and transportation arrangements. Our team is dedicated to ensuring that all our guests feel well cared for, regardless of language barriers, and your positive remarks on their helpfulness and communication affirm our commitment to excellence. The cleanliness of our rooms is a top priority for us at Occidental Aurelia, and we are delighted to hear that this aspect of our service met your expectations. While we note that there is room for improvement regarding hotel condition and room amenities, we continuously strive to maintain and enhance our facilities to deliver a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Cher Adrien,Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Occidental Aurelia ont été si agréables.Nous sommes ravis d'apprendre que l'accès facile depuis le centre de Rome et de l'aéroport ainsi que la proximité de l'arrêt de bus ont répondu à vos attentes. L'engagement de notre personnel est de fournir un service irréprochable, et nous sommes heureux que vous ayez pu le constater lors de votre séjour.Votre satisfaction concernant la propreté de la chambre, l'état de l'hôtel, la qualité du service et les commodités de la chambre nous enchante particulièrement. C'est un plaisir de voir que notre établissement, niché dans un ancien monastère du XVIIe siècle, a su contribuer à rendre votre séjour mémorable.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,General Manager

Dear Ebony,Thank you for your positive feedback.It's heartwarming to hear that the spaciousness and cleanliness of our rooms met your expectations and that our amenities enhanced your stay. We're delighted that our team, especially Maria, May, Chiara, and Luca, provided you with impeccable service and made you feel welcome. Your appreciation for their assistance and recommendations is truly valued. It's also great to know that our location facilitated your travel with convenient taxi fares and nearby metro access, allowing you to explore the wonders of Rome with ease.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Massi,Thank you for your positive feedback.We're thrilled to hear that you appreciated the cleanliness of your room, the condition of our hotel, the service provided by our team, and the amenities we offer. Our staff takes great pride in maintaining a welcoming and spotless environment, and it's rewarding to know that their efforts have resonated with you. We also strive to provide exceptional service and are glad that we could contribute positively to your stay. It's wonderful to learn that the room amenities met your expectations, ensuring a comfortable and relaxing visit.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Alexander, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff proficient in English and were able to assist you effectively. It's also wonderful to know that Zahid made a lasting impression with his exceptional service behind the bar.Your satisfaction with the cleanliness of our rooms and the overall condition of our hotel is greatly appreciated, and we’re delighted that our services met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Carmelita,Thank you for your positive feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Rastislav,Thank you for your review.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back. Best regards,General Manager

Sehr geehrter Pierre,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Occidental Aurelia abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Es freut uns sehr, dass Sie wieder bei uns buchen würden. Bis zum nächsten Mal!General Manager

Dear Deborah,Thank you for your positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Tobias,Thank you for sharing your opinion about your recent stay.We regret to hear that the accessibility via the pedestrian walkway did not meet your expectations. We take pride in ensuring our guests' comfort and your feedback is valuable to us. We're pleased that you found the overall condition of our establishment to your satisfaction, and we hope that this aspect, along with our other services and amenities, contributed to a positive experience during your stay.We hope to see you again in the future. Kind regards,General Manager

Dear Vivek, Thank you very much for your kind feedback.We're thrilled to hear that you had an excellent sleep during your stay and enjoyed the delightful surprise on your birthday. It's our pleasure to create special moments for our guests. Your appreciation for the cleanliness of our rooms and the efficiency of our services is much valued. We're also glad that our room amenities contributed positively to your stay.While we understand that not every aspect met your expectations, we continually strive to maintain and improve our hotel condition. Your feedback is instrumental in this ongoing process.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Chère Jeanne,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Occidental Aurelia.Nous sommes ravis d'apprendre que le service fourni a été à la hauteur de vos attentes et que le petit déjeuner varié proposé a contribué à rendre votre séjour agréable. Il est particulièrement gratifiant pour nous de savoir que la surprise d'anniversaire préparée pour votre cousine a été appréciée et a ajouté une touche personnelle à votre expérience.Votre reconnaissance envers la propreté de la chambre, l'état de l'hôtel, la qualité de notre service et le confort de votre séjour nous honore et motive toute notre équipe à maintenir ces hauts standards.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,General Manager

Dear Agnes,We appreciate that you took the time to share your experience with us.We deeply regret to hear about the initial issues you encountered with the room amenities; however, we are reassured to know that our maintenance team promptly resolved these matters. We continuously strive to uphold our high standards of health and safety, ensuring all guests enjoy a seamless stay.We're delighted that you appreciated the warmth of your room during the winter season, found our pricing reasonable, and enjoyed the vast selection of our breakfast buffet. It is heartening to hear that May at the front desk provided you with exceptional service and that our location conveniently situated near the metro station enhanced your stay in Rome.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Cher Lionel,Avant tout nous voudrions vous remercier d'avoir choisi notre hôtel Occidental Aurelia pour votre visite à Rome et pour votre appréciation.Nous sommes désolés d'apprendre que le confort de votre lit n'était pas à la hauteur de vos attentes et que le sèche-cheveux n'était pas en état de fonctionnement. Nous notons également votre préoccupation concernant l'accès au métro en soirée. En revanche, nous sommes ravis que le petit déjeuner vous ait plu et que vous ayez trouvé notre personnel sympathique et serviable.Votre retour positif sur la propreté de la chambre et la qualité de notre service est très apprécié, et nous sommes heureux que ces aspects aient contribué à la qualité de votre expérience chez nous.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementGeneral Manager

Gentile Fabian,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato il nostro hotel di suo gradimento per quanto riguarda il rapporto qualità-prezzo. È gratificante sapere che la posizione si è rivelata conveniente, con la fermata dell'autobus proprio fuori e le stazioni della metropolitana a solo un chilometro di distanza, fornendo un facile accesso al cuore storico di Roma.La pulizia delle camere, le condizioni dell'hotel e il servizio sono aspetti ai quali teniamo particolarmente, e apprezziamo molto il suo riconoscimento con valutazioni positive.Le porgiamo i nostri cordiali saluti.General Manager

Dear Alise,Thank you for your positive feedback.We're thrilled to hear that our staff made a great impression and that you enjoyed the friendly atmosphere at our bar. It's wonderful to know that the hotel's accessibility met your needs and that you had a pleasant interaction with our team. Your commendation on the room cleanliness, hotel condition, and the provided amenities is greatly appreciated, and we're glad that our efforts to offer a top-notch service have been recognized.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Helen,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Chère Nathalie,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis d'apprendre que la proximité des transports a facilité vos déplacements et que l'accueil de notre personnel a été à la hauteur de vos attentes. Votre satisfaction concernant la qualité de notre literie et notre petit déjeuner varié nous comble de joie, car nous nous efforçons de fournir un confort optimal et un début de journée des plus agréables à nos hôtes. Nous sommes également heureux de constater que la propreté de la chambre, l'état de l'hôtel, le service et les équipements de la chambre ont tous reçu une évaluation parfaite de votre part.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,General Manager

Dear Stephen,Thank you for your review.We're pleased that you found our service to your satisfaction, as we strive to provide a welcoming and efficient environment for our guests. It's also gratifying to know that you found our rooms to be clean, maintaining the high standards we set for ourselves. We regret to hear about your concerns regarding the shower and door condition. While we ensure that all our facilities, including our designer bathrooms, meet high standards, we acknowledge that occasional wear and maintenance issues can arise. Rest assured that we are committed to providing fully functional and comfortable accommodations for all our guests.We hope to welcome you again in the future. Best regards,General Manager

Dear Alejandro, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Guest,Thank you for your review of your stay with us.We're delighted to hear that you enjoyed the breakfast menu, which includes a variety of hot and cold ingredients to start the day right. It's great to know that our location provided convenient access to public transport and shuttle services, connecting you easily with the city's highlights. Our staff is grateful for your appreciation of their helpfulness during your stay.We regret the initial oversight regarding your room allocation, but are pleased that our management team was able to resolve the situation promptly, ensuring your comfort with the amenities you expected.We hope the upgraded room enhanced your overall experience and that the room's design and equipment met all your needs for rest and relaxation.We do hope we will see you again on a future visit. Kind regards,General Manager

Chère Marina,Merci pour votre excellente appréciation sur votre séjour auprès de notre Occidental Aurelia. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé l'état de l'hôtel impeccable. Votre satisfaction concernant le service fourni par notre équipe nous remplit de fierté. Il est également gratifiant de savoir que les équipements de votre chambre ont contribué à rendre votre séjour agréable.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,General Manager

Dear John, Thank you very much for your kind feedback.We're thrilled to hear you found our hosting exceptional; our team strives to provide a welcoming atmosphere for all our guests. It's wonderful to know that the beauty of our rooms met your expectations, highlighting the charm of our property's unique history. Your mention of our great location reaffirms our convenient proximity to renowned sites and transport links, making exploration a breeze for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Paul,Thank you for your review.We're pleased to hear that you found our service commendable and our rooms to be clean. We strive to maintain high standards of cleanliness and guest satisfaction, so your recognition is greatly appreciated. We understand that you experienced some discomfort due to the temperature in your room. While our hotel is equipped with air conditioning to ensure our guests' comfort, we regret that you encountered difficulties with the temperature control. We apologize for this inconvenience and will look into the matter to ensure our systems are functioning properly for all guests. In the meantime, we're glad you found a temporary solution by making use of the windows to cool the room.We hope to welcome you back in the future. Best wishes,General Manager

Cher Alexandre,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis de lire que vous avez apprécié la propreté de la chambre, l'état de l'hôtel et la qualité de notre service. Notre équipe s'efforce de fournir un séjour agréable et confortable à tous nos clients, et il est toujours gratifiant de recevoir des retours positifs.Encore une fois, merci pour vos aimables paroles et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Rome.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,General Manager

Dear Kathleen,Thank you for your positive feedback.We are delighted to hear that our staff was very helpful during your stay, and that they were able to assist you in retrieving your lost jacket. Your kind words about our team's dedication to service are greatly appreciated.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that our staff provided excellent service during your stay. Our team always strives to make our guests feel welcome and comfortable. It's unfortunate to learn about the unpleasant odor in your room. We apologize for the inconvenience and understand how this could have affected your stay. We also regret that we were unable to provide an alternative room during your visit. Regarding your lost book, we take our guests' lost belongings seriously and will investigate this matter further. We appreciate your recommendation of the nearby restaurant Arturo and are glad you enjoyed it.We hope we can welcome you back in the future.Kind regards,General Manager